858 Reviews Found
Confirmed Service Customer
Took over two hours to check my low tires and inspect vehicle.
Teri G.
GOODYEAR
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Service Customer
Service reps told me an oil change would take 1 and 1/2 hours. I waited for 4 hours. I got no apology or explanation as to why it took so long. I heard 2 other people complain they were waiting the same amount of time. Also, I got back to my truck to find a tire valve cap missing, steering wheel lowered, and found a pen in there. I'm not coming back to this place.
Jordan E.
LITCHFIELD PARK
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (623) 748-0839 so we can work with you to make this right.
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Confirmed Service Customer
As always Ashley takes care of us and our car. She is friendly, efficient and always is accommodating.
Ron S.
LIVERMORE
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
My work order included request to “repair driver rear tire”. This repair was not performed. I do not know why. I still have a leaking tire. Work order also included resetting tire monitors to correct wheels (TPMS Sensor). This was required due to previous oil change and tire rotation where TPMS was not reset after tire rotation. I still have a low tire indicator for driver rear tire due to leak not repaired. I suspect TPMS sensors not reset or tires not rotated.
Michael O.
GOODYEAR
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
Not happy with the way you are greeted it when arrival, you actually have to get off the car and walk in and met him know where you are there for even though you have an appointment. Also and very important when I have gotten my vehicle back, it is dirty where the illuminated door entry is.. this has happened every time I take my vehicle in to Yates GMC .
Frankie M.
TOLLESON
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to us at (623) 748-0839 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Great job we will see how well you do during my oil change service
Leonard H.
GOODYEAR
Business Response
Hi there! We're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Business Response
Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Had oil change and they spilled oil all over top of motor. Had them clean up. Battery hold down never installed right by manufacturer. Told and showed them. 1 screw put in with by hand,not tightened. Had that fixed. They didn't put a nut to hold other end,Had that fixed.They checked air filter and over tightened screws with screw gun. They didn't even put 1 screw in back that is below maf sensor. Had them fix. They don't cover seats anymore. Was told by service they are supposed to on every vehicle. I asked people in oil lube office and they said they don't know where to find them. Seems to me that management is not pushing any of these issues. Techs in shop should know what to do,but aren't.
James C.
GOODYEAR
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (623) 748-0839 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Sales Customer
Did not get vehicle out of restricted mode. Poor detail for delivery. No setup of features.
Shane B.
EL PASO
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (623) 748-0839 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
The time my vehicle would be ready kept changing and when my car was finished I had been at dealership 7 hrs. I was offered a ride home and pickup service however based on my promised time of vehicle return I didn’t think it would be necessary. My promised pickup time changed 3 times. Also, my quoted price ended up being $375 more than originally quoted. I want black and white, bottom line and I felt in this transaction I was being jerked around.
Bret N.
PEORIA
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (623) 748-0839 so we can understand your situation better in order to try and turn your experience around. Thank you, Yates Buick GMC INC.
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Confirmed Service Customer
So friendly I felt like family every time I get service from them. Never had a problem and always go above expectations! Never going anywhere else, would only trust them.
Laniece J.
PHOENIX
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Sales Customer
My experience was amazing I was able to drive off with a vehicle sean was so helpful
Alyssa G.
PHOENIX
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Brought our truck in for oil change and fuel system flush at 8am. Inspection added a few more items needing attention and started on those items at 11. Shuttle took me home and was told car would be done at 5. Was notified it was done at 6 and had to return next day to pick up.
Stevan S.
PEORIA
Business Response
Stevan Herbert Strate, thanks again for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I felt like you were trying to upsell services too much. I never had that issue at Yates before. I also feel like some warranty services are not being identified as such and I was told that I would have to make another appointment to check if it is covered under the warranty, I purchased from Yates. That was not handled that way in the past. Wasn't very happy about that.
Ray S.
AVONDALE
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
Service Ashley understood what I needed and saw that it was done. The service department always goes the extra mile to make sure my vehicle is in the safest condition.
John C.
GOODYEAR
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and have a fantastic day!
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Confirmed Service Customer
Had auto for a week. Miss diagnosis. Charged $336 for ignition switch that didn't solve the problem
Larry C.
LITCHFIELD PARK
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for leaving us this response!
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Confirmed Service Customer
Very satisfied with the service received from Yates.
Norma P.
BUCKEYE
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! We're looking forward to your next visit with us!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!