858 Reviews Found
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Julio & Pedro did an excellent job. They made the buying experience easy and quick.
John F.
GOODYEAR
Business Response
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Oil change time was stated at 1.5 hours but was more than 2 hours with no explanation. Would like the service adviser to do better please.
Eric H.
PEORIA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
They took to long for a work that his be done.
Jeffrey G.
GLENDALE
Business Response
Hi, we regret to hear that your recent experience was anything less than exceptional. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (623) 748-0839 so we can work towards a resolution.
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Confirmed Service Customer
Every time I take my pickup in for service there are new employees. It must be a terrible place to work. If employees are disappointed it probably shows on the type of service I get!!
Donald G.
GOODYEAR
Business Response
Thank you for sharing your feedback and for your business. Customer satisfaction is of the utmost importance to us, and we'll be reviewing your feedback carefully with our team. Should you want to talk more about your experience, please do not hesitate to contact us. Thank you.
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Confirmed Service Customer
Went in for a simple oil change, followed by recommended maintenance. I picked up my vehicle with damages at the lower portion of the bumper. I was told they ordered parts, it will almost be a month now, and I have no idea where these parts are if there a week out, if they’re months out. I definitely will not ever return to roll the dice on such an experience ever again
Ed S.
SURPRISE
Business Response
Hi there, I would like to get some more details about your experience with us. Please contact us at (623) 748-0839 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Sales Customer
It was an amazing experience with trading in our Kia. Well respected salesperson. High recommended this dealership.
Tyler T.
BLUE GAP
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Thank you, and have a fantastic day!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! We look forward to your next visit! Take care!
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Confirmed Service Customer
Everything went well until I got home and looked at the recommendations from the 32 point inspection. Two of the things it said was my air filter and cabin filter were dirty and should be replaced. I just replaced both of them 1 month ago ! 😢
Tod J.
GOODYEAR
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (623) 745-3163 so we can work towards a solution. Thank you and have a great day.
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
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Confirmed Sales Customer
I really like the professionalism held by everybody in the inventory. We had a variety to look at and choose from we knew what we wanted, but we explored other options just in case and ending up find what we had in mind.
Frank M.
PHOENIX
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
All around great experience I had no pressure and I felt like Robert really listened to me.
Susan L.
TOLLESON
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Excelent salesperson, very profesional. I really like her services.
Luis A.
GOODYEAR
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I brought in my truck for regular maintenance and oil change. It has 33000 miles on it . Told dealer I was traveling on a long trip to ensure all was good. The plug for the oil blew out and I have been told that is due to negligence by the service department the plug was either stripped, tightened to much or to much oil was put in I ended up in desert for 5 hours could not get a tow truck my dog almost died as it was 115 degrees. A state trooper finally rescued us ?? I am now told it will take 2 weeks to fix the situation. I was on my way to my daughters wedding and now have no vehicle simply because service department did not do their job To date no solution on this matter
Rene G.
GOODYEAR
Business Response
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (623) 748-0839 so we can work with you to make this right.