Confirmed Service Customer
I brought in my truck for regular maintenance and oil change. It has 33000 miles on it . Told dealer I was traveling on a long trip to ensure all was good. The plug for the oil blew out and I have been told that is due to negligence by the service department the plug was either stripped, tightened to much or to much oil was put in I ended up in desert for 5 hours could not get a tow truck my dog almost died as it was 115 degrees. A state trooper finally rescued us ?? I am now told it will take 2 weeks to fix the situation. I was on my way to my daughters wedding and now have no vehicle simply because service department did not do their job To date no solution on this matter
Rene G.
GOODYEAR,
AZ
Business Response
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (623) 748-0839 so we can work with you to make this right.
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