840 Reviews Found
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Service Customer
Friendly, knowledgeable and thorough, got us in and out as promised.
Richard K.
GOODYEAR
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I can’t say that you do really, really, really good, because down line you are going to make a short cut and make a mistake, I don’t tell new vehicle drivers that they do excellent driving. So my experience with the dealership is not poor but excellent and expensive…Yates you have a nice day. Bye.
Tommy G.
PHOENIX
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Service advisor was very personal. He explained all the steps they would take. Gave expectations on things going right and wrong and what I should expect. Was prompt in. Notifying us along the way. It is nice to see someone who takes pride in their job. As a business owner it seems to be a lost trait.
Michael B.
BUCKEYE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hi, thank you so much for your high rating. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My experience was very good, the staff is very friendly. Specially Alma who was the person that helped us get our truck , thank you.
Rogelio R.
AVONDALE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Sales Customer
You did what you said you'd do & were very friendly & courteous about getting it done. Thx
Anthony D.
MESA
Business Response
Hello, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
I brought my car in on a Monday Oct 16, 2023 (about 12:30pm), and it is my only transportation. I was told it would be 24 to 48 hours before a diagnostic test could be ran. My advisor told me he would call to let me know when the diagnostic would take place. I asked if they had rental cars, the advisor said only after the diagnostic and if my car needed an extended amount of time there to fix the issue. This is shameful, I had no transportation at all. I have no friends or family here to cart me around, this should be included with a fee to rent of course. On Wednesday, October 18, 2023 no one had called me at all, not even a courtesy call, so I called and was informed my car was still not being looked at. On Thursday October 19, 2023, I called three times; once in the morning, once at noon-ish and then at 3pm and my advisor was busy. The advisor finally called me at 5:45pm on Thursday to tell me the diagnostic test did not show the issue I brought my car in for. (power steering issue light). He told me I could pick up my car tomorrow. FIVE DAYS you had my car, this is worst experience I have ever had. DO BETTER. It shouldn't take five days to diagnose a problem. I highly suspect you don't care and this will go no where, but your service and advisors are extremely lacking....and yet you want your money and make no apologies.
Amber G.
BUCKEYE
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (623) 748-0839 to discuss this further.
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Confirmed Service Customer
Professional, friendly and get the job done correctly
Berenice R.
LITCHFIELD PARK
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Yates always does a good job servicing my Buick.
Nora R.
TONOPAH
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Kelley was great to work with and did all the prep work to make my deal go smooth and quick.
Mark W.
PHOENIX
Business Response
Hello, we are glad we could help! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
It is a pleasure working with Ashley at Yates Buick. She is very professional and courteous.
Edward C.
GOODYEAR
Business Response
We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Everything was done correctly but it took a while.
Lance B.
AJO
Business Response
Hello, we really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Well... we are not done yet. Chris Brown is my guy - but even he knows that we may be waiting awhile for the part to repair our seat. A nice $1,100 figure - but fortunately our service contract will cover it.
Jeff B.
AVONDALE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The dealer misrepresented the mileage on the new vehicle. Contract states 25 miles, actual miles was 266. I bought either a dealer demo or a slightly used car and was fooled in the process. I am not happy. The dealer has not returned my call.
Donald V.
GOODYEAR
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Please contact us at (623) 748-0839 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Once the Yates put their experienced mechanic on the repair it was completed quickly. Mechanically the repairs are fine. There is an issue with damaged paint on the hood and top of the cab that I will report to Yates tomorrow. It was discovered after we washed a very dirty truck that we received back when we picked it up.
Nancy B.
GOODYEAR
Business Response
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!