862 Reviews Found
Confirmed Service Customer
The dealer misrepresented the mileage on the new vehicle. Contract states 25 miles, actual miles was 266. I bought either a dealer demo or a slightly used car and was fooled in the process. I am not happy. The dealer has not returned my call.
Donald V.
GOODYEAR
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Please contact us at (623) 748-0839 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Once the Yates put their experienced mechanic on the repair it was completed quickly. Mechanically the repairs are fine. There is an issue with damaged paint on the hood and top of the cab that I will report to Yates tomorrow. It was discovered after we washed a very dirty truck that we received back when we picked it up.
Nancy B.
GOODYEAR
Business Response
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Smooth as hoped. A bit of delay due to moving furniture.
Jason M.
LAVEEN
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! We're looking forward to your next visit with us!
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Confirmed Service Customer
I met Daisy for the first time. She was very knowledgeable and extremely helpful. Daisy kept me up to date on what needed to be done, the cost and the progress of my Yates vehicle. I also met Tyson. What a fine person. He drove me home, washed my car when it was ready, and came to pick me up and bring me back. Very comfortable ride and very pleasant conversation. I had forgotten their names, so I called Sean today to ask, as it was important to me that I acknowledge their professionalism.
Roberta K.
AVONDALE
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Mechanic should have test drove my truck. I had to bring it back, but they took care of it.
Thomas D.
BUCKEYE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thanks again for the recommendation, and have an amazing day!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Julio was very easy to work with, and he kept us updated though out the whole process. We loved working with him & we will definitely recommend him.
Froylan R.
AVONDALE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I had awesome customer service. Was worth the 6 hour drive will continue to do business with them and my sales man.
Daniel R.
HORIZON CITY
Business Response
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
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Business Response
Hi there, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Until the next time we meet, take care!
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Confirmed Service Customer
I really like the service they have in all areas
Maria M.
PHOENIX
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
First Oil/Tire Rotation since purchase. Easy to schedule online, waiter in a comfortable lounge. Service Advisor Chris Brown made the process perfect.
Bryan G.
PEORIA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
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Confirmed Service Customer
Wait time is great the lady who attends us is so joyful and always happy to answer our questions
Jose C.
PHOENIX
Business Response
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Everyone was friendly, everyone was quick and efficient.
Jeffrey S.
PHOENIX
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
My experience at your dealership was great. Your staff was courteous, made us feel at ease. Purchasing our truck was smooth and easy. Thank You
Margarita D.
AJO
Business Response
Congratulations on your new vehicle! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!