858 Reviews Found
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. We're looking forward to your next visit with us!
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Confirmed Service Customer
Brought my vehicle in for the recall on the fuel pump. The rep said it will take all day, but I would get my vehicle back same day. Got a call at the end of the day and was told the job was bigger than anticipated and they needed another day. Got a call the next day saying the part they ordered wasn't the correct one and I wouldn't get my vehicle back until the end of the following week. Got a call the following Friday saying vehicle was all set and ready for pickup. I picked my vehicle up. Everything seemed fine so I drove to work and back. When I filled up my tank that evening, the gas gauge went to empty. My low fuel light was on and I had a check engine light. I put 15.5 gallons of gas in my vehicle that night. I checked the vehicle specifications and the tank is a 15.6 gallon capacity. I was .1 gallons away from being stranded on the road somewhere. Called Yates the following morning and they asked when I could bring it in. I said this Wednesday. Hopefully they get it right this time. I'm out of patience.
Charles A.
PHOENIX
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (623) 748-0839 at your earliest convenience. We hope to hear from you soon. We would like the opportunity to make this up to you. Please contact our manager at (623) 748-0839 so we can make your experience a positive one.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Great experience with James. Traveled almost 8 hours round trip to buy from him.
Susan A.
RIO RICO
Business Response
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I brought my 2017 Yukon Denali to the dealership after I bought it for my wife at another dealership which was not GMC. Although the vehicle was low miles and previously certified preowned we found it to have multiple issues including one that was a major motor issue. I immediately took the SUV to Yates after speaking with Service Tech Chris Brown. From day one after dropping off the SUV Chris worked tirelessly to make sure they went through the vehicle in detail to find out what the issues were. Chris would always text and call me back as soon as he could in a short amount of time explaining everything that had been done, what was still needed, and what he was going to do next. If Chris did not have the answer to my question he would find it in short order. Chris worked with my extended warranty to set up the coverage for the motor repair and even found ways for my family to save on what was not covered by warranty to lessen the blow. Our vehicle took longer to complete than expected but Chris was always up front with the timeline. Because of Chris’s excellent customer service, and taking care of my family the way he did I will be bringing my vehicle to Yates permanently. It hard to find good customer service, Chris and the mechanic who worked on my vehicle should be recognized for that hard work.
Ryan M.
SURPRISE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Mike did a great job. Made sure my car was serviced in a timely manner.
Christopher B.
AVONDALE
Business Response
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I brought over my car for service, They mess up with the alignment now we are going to see if they will take responsibility for this damage. Not happy at all
Anthony U.
AVONDALE
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (623) 748-0839.
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Confirmed Service Customer
I like Yates Buick, just seem like it takes more time than expected, and techs need to put all screws back in customers cars, I'm not ready to buy a new car
Damon B.
AVONDALE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Judith did a great job! She is to be commended for such high quality service!
William E.
LITCHFIELD PARK
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
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Confirmed Sales Customer
Not much to say our salesman was good but the sales manger needs to work better with the buyers we said were we needed to be but had to pay way more than we wanted to tryed to get a better deal but he refused to work with us not happy about that other than that I will probably trade again
Fred B.
BUCKEYE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! Thank you, and have a fantastic day!
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Confirmed Service Customer
Great experience. My truck runs like a top.
James D.
LITCHFIELD PARK
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! Hi, thanks for taking the time to leave a review.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
my service person is wonderful and communicates with me within a reasonable time.
Connie P.
LITCHFIELD PARK
Business Response
Hi, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
Ashley was very helpful and made the whole experience easy
Yessica P.
TOLLESON
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Everything was seamless from beginning to end. Had an amazing experience. Thank you, Chris.
Andres H.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!