Confirmed Service Customer
Brought my vehicle in for the recall on the fuel pump. The rep said it will take all day, but I would get my vehicle back same day. Got a call at the end of the day and was told the job was bigger than anticipated and they needed another day. Got a call the next day saying the part they ordered wasn't the correct one and I wouldn't get my vehicle back until the end of the following week. Got a call the following Friday saying vehicle was all set and ready for pickup. I picked my vehicle up. Everything seemed fine so I drove to work and back. When I filled up my tank that evening, the gas gauge went to empty. My low fuel light was on and I had a check engine light. I put 15.5 gallons of gas in my vehicle that night. I checked the vehicle specifications and the tank is a 15.6 gallon capacity. I was .1 gallons away from being stranded on the road somewhere. Called Yates the following morning and they asked when I could bring it in. I said this Wednesday. Hopefully they get it right this time. I'm out of patience.
Charles A.
PHOENIX,
AZ
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (623) 748-0839 at your earliest convenience. We hope to hear from you soon. We would like the opportunity to make this up to you. Please contact our manager at (623) 748-0839 so we can make your experience a positive one.
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