854 Reviews Found
Confirmed Sales Customer
Hands down best customer service from getting out of my old car to getting in my new vehicle. Knowledgeable, straight forward team. Will definitely be there again.
Julio C.
SOCORRO
Business Response
Hi, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
We are from out of town and our car broke down. Ashley Salinas, your service representative, was incredibly. She was able to get our car fixed and back to us in record time. She went over and above normal customer service to help us out.
Jonathan R.
LA QUINTA
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
they kept us informed and provided the necessary services for our vehicle.
Ron A.
SURPRISE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Your work us good, however my appt was at 1. Got my car back at 4:30. When I first got there no one ever came out. I think you overbooked and makes your service suffer.
Barbara V.
GOODYEAR
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
Ashley was ABSOLUTELY AMAZING! She went above and beyond dealing with the warranty company. Highly recommend her!
Gerald L.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
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Confirmed Service Customer
Sean was very easy to talk to and gave me all the updates I needed
Sergio R.
TOLLESON
Business Response
Hi, thank you so much for your high rating. We're looking forward to your next visit with us!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Yates Buick GMC INC. (623) 748-0839
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Confirmed Service Customer
The technician did not replace the oil cap after oil change. This resulted in oil being spewed all over my engine compartment.
Lorenzo A.
PHOENIX
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (623) 748-0839 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
The oil change took 2:30 to 3 hours with appointment .plus they bloke a part still Waiting for then to call me . Poor service
Ayde S.
AVONDALE
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (623) 748-0839. We look forward to hearing from you.
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Confirmed Service Customer
Excellent customer service. Communication clear. Would have appreciated more mid service updating regarding time of completion.
Carter M.
BUCKEYE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
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Confirmed Service Customer
The only problem I had was the amount of time it took. I made an appointment for 10:00 AM and it took over 2.5 hours to complete the job. It seemed like first come first worked. The appointment ment nothing.
John P.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Confirmed Sales Customer
Murphy and Ramon were great made the transaction easy and smooth.
Dominic Y.
GOODYEAR
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
Our salesman Joan was great. The buying process was smooth.
Ruben L.
GOODYEAR
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I left my dar at the dealership for 3 days to address 2 warranty issues, an oil change , tire rotation, and nitrogen in tires. 1 warranty was fixed /1 couldn’t duplicate issue (ok)…oil change- oil monitor wasn’t reset, tires-no nitrogen added…now another trip back for that.
Anthony T.
BUCKEYE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Finally able to get my Hummer EV after a 3+ year wait
William P.
WADDELL
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Daisy was great! She got my parts picked up at different location to get my truck back on the road.
Scott C.
LITCHFIELD PARK
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
James was great at listening to our needs and helped us with getting the best deal for our new vehicle that fit our needs. He was very patient and took his time and he explained answers thoroughly when my husband or I would ask questions. He went above and beyond with providing wonderful customer service and stayed with us every step of the way through the process. Thank you James for everything you did to help us to become new car owners! I would highly recommend James at Yates when you are interested in buying a new or used vehicle!
Crystal D.
AVONDALE
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!