889 Reviews Found
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Yates Buick GMC INC. (623) 748-0839
Was this review helpful?
Confirmed Service Customer
The technician did not replace the oil cap after oil change. This resulted in oil being spewed all over my engine compartment.
Lorenzo A.
PHOENIX
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (623) 748-0839 at your earliest convenience to discuss how we can turn your experience into a positive one.
Was this review helpful?
Confirmed Service Customer
The oil change took 2:30 to 3 hours with appointment .plus they bloke a part still Waiting for then to call me . Poor service
Ayde S.
AVONDALE
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (623) 748-0839. We look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
Excellent customer service. Communication clear. Would have appreciated more mid service updating regarding time of completion.
Carter M.
BUCKEYE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
The only problem I had was the amount of time it took. I made an appointment for 10:00 AM and it took over 2.5 hours to complete the job. It seemed like first come first worked. The appointment ment nothing.
John P.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
Was this review helpful?
Confirmed Sales Customer
Murphy and Ramon were great made the transaction easy and smooth.
Dominic Y.
GOODYEAR
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Sales Customer
Our salesman Joan was great. The buying process was smooth.
Ruben L.
GOODYEAR
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Service Customer
I left my dar at the dealership for 3 days to address 2 warranty issues, an oil change , tire rotation, and nitrogen in tires. 1 warranty was fixed /1 couldn’t duplicate issue (ok)…oil change- oil monitor wasn’t reset, tires-no nitrogen added…now another trip back for that.
Anthony T.
BUCKEYE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Sales Customer
Finally able to get my Hummer EV after a 3+ year wait
William P.
WADDELL
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
Daisy was great! She got my parts picked up at different location to get my truck back on the road.
Scott C.
LITCHFIELD PARK
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
James was great at listening to our needs and helped us with getting the best deal for our new vehicle that fit our needs. He was very patient and took his time and he explained answers thoroughly when my husband or I would ask questions. He went above and beyond with providing wonderful customer service and stayed with us every step of the way through the process. Thank you James for everything you did to help us to become new car owners! I would highly recommend James at Yates when you are interested in buying a new or used vehicle!
Crystal D.
AVONDALE
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Our experience went so smooth and fast. Our salesman , Sean Murphy was amazing. He knew everything and then some about the 2023 GMC Acadia Denali we had chosen. Pedro in finance is an All-Star! We clicked immediately and were in and out his office in no time
Joseph S.
GILA BEND
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! Hi, thanks for taking the time to leave a review.
Was this review helpful?
Business Response
Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
I was informed over the phone that my service appointment would only need 90-minutes to complete. However, at the 90-minute mark post drop off my vehicle remained in the same spot. After ~105 minute my vehicle was finally taken back, then completed in ~20 minutes. It is preposterous to run a business this way when people have plans set around the timelines provided. In addition to that, a simple phone call before my appointment explaining the service departments inability to meet expectations on timelines provided would have been appreciated, therefore I didn’t waste 2+ hours of my time sitting there. This is unacceptable.
James G.
SURPRISE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Confirmed Sales Customer
Easy transaction and friendly staff. Clean dealership, stark difference in the quality of the facility and the personnel of Quebedeaux in Tucson. Quebedeaux needs a total overhaul, should model after yours.
Marc M.
TUCSON
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi, thank you so much for your high rating. We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
Had an oil change, out in approximately 40 minutes. Great job!
Twain B.
LITCHFIELD PARK
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!