854 Reviews Found
Confirmed Service Customer
Everybody was nice and helpful I will always be coming back
Christian T.
TOLLESON
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
It was very good. Went smoothly. Alex was a lot of help. Got me back on the road. Thx again
Hector S.
WITTMANN
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Mike was great! My car was serviced promptly and left clean. I feel very comfortable waiting and will continue to use the dealership for all needs.
Joy M.
GOODYEAR
Business Response
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Michael Kennedy is a pretty great service advisor. Yates GMC did a great job. I’ve been going to them since I’ve owned my truck which is about five years.
Michael A.
AVONDALE
Business Response
Hello, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Fast, efficient and pleasant experience with your Sales Manager Frank Kuna.
Jay B.
TUCSON
Business Response
Hi, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Was a pleasant experience and relatively quick once I decided that I was purchasing the vehicle
Tomas G.
PHOENIX
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for the great review!
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Confirmed Sales Customer
It was a pleasure to return a leased vehicle at your dealership. Christian was very personable as well as helpful. The team members we met and worked with for our new leased vehicle were also very helpful and professional. Very happy to do business locally and work with a great staff.
Elaine R.
BUCKEYE
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! Thank you, and have a fantastic day!
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Confirmed Service Customer
Always the best service! Ashley is a true gem and every visit goes smoothly without any worry. I know my vehicle is in good hands with her and at Yates!
Jessica B.
BUCKEYE
Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We're looking forward to your next visit with us!
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Confirmed Service Customer
I waited in the waiting room while the service was being done, my truck needed air filters changed what was not done, no one contacted me the find out where the wheel locks were to rotate the tires which was also not done. I will never be back. Please do publish this review. You service department is terrible.
George P.
BUCKEYE
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for leaving feedback. Please reach out to us at (623) 748-0839 so we may identify ways to improve your experience.
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Confirmed Service Customer
My appointment was on time. I was able to use the shuttle to my home and back. My advisor kept me updated on how things were going and completed on time. Thanks
Richard F.
GOODYEAR
Business Response
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Luis made the transaction very pleasant. This is the first time that I have had a pleasant experience at your dealership.
Renee K.
GOODYEAR
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
worst experience ever, looking for new place. I brought my vehicle in for an "OIL CHANGE ONLY" , after an hour of wait I went to check status and the y were trying to rotate tires and perform multi point inspection? What part of "Oil change only" did the service advisor not understand. So based on the fact that your employee's don't seem to bbe able to follow simple instructions from the customers, I will take my vehicle to someplace that will!
Alan G.
PHOENIX
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Yates Buick GMC INC. (623) 748-0839
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Confirmed Service Customer
Love yates they always get me in and out of service in a timely manner and are always very helpful, just think that $60 to take out the nail from a tire is definitely up there in cost but nonetheless i appreciate the team
Homer L.
TOLLESON
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! We do hope we can be of assistance in the future. Take care!
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Business Response
Hi, thank you for the high star rating! Thanks again for the recommendation, and have an amazing day!
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Business Response
Thank you for letting us know about your recent visit to Yates Buick GMC INC.. We would like the opportunity to address your concerns. Please reach out to us directly at (623) 748-0839 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (623) 748-0839 so we can discuss your experience further. We look forward to hearing from you.
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Confirmed Service Customer
My original appointment was scheduled for Tuesday, 10:30 with an approximate one hour wait. Upon arrival I was told there would be at least a 4 hour wait. I then rescheduled for Thursday, 1:00. Service time was just over 1 hour as expected. HOWEVER, my $79.95 dollar oil change & tire rotation (plus tax) special that I had received in the mail included in the final billing an unexpected shop supply and HazMat fee bringing the total to over $91 dollars. False advertising or did I miss the fine print? Can't check as mailing was kept by the clerk, I'll be sure to check the fine print next time.
Paul H.
SURPRISE
Business Response
Hi, we regret to hear that you had this experience with us. We would like to have a better understanding about your experience. Please reach out to us at (623) 748-0839 at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
Quick oil change and clear recommendations. Not pushy at all.
Julie O.
AVONDALE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. We're looking forward to your next visit with us!