828 Reviews Found
Confirmed Service Customer
Dropped of vehicle and got a rental car for two days. Went on a trip for a week. Picked up vehicle (dealership had it 9 days) and same issues wrong with it. Dropped it back off the following Monday. Same issue with electronics. Told now the issue is another part that���s on 6 month back order and have to bring it back again once part is delivered.
Larry S.
LITCHFIELD PARK
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Sales Customer
Enjoyed the friendliness of all GMC representatives at the dealership.
James M.
SCOTTSDALE
Business Response
Hello, thank you for sharing your positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
I recently purchased a vehicle from Yates Buick GMC, and I couldn't be happier with the experience! From the moment I walked in, the team made me feel welcome and valued. They were knowledgeable, patient, and truly listened to what I was looking for in a car. The whole process was smooth, with no pressure or upselling���just genuine care and professionalism. I want to thank the sales staff and finance team for their transparency and dedication to customer satisfaction. I���m thrilled with my new car and highly recommend Yates Buick GMC to anyone looking for a hassle-free car-buying experience. Thank you for making this such a positive experience!
Jerome P.
GLENDALE
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Thank you again for the great review!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for leaving us this response!
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Confirmed Service Customer
Wait was 2 1/2 hours for a SCHEDULED oil change. Not acceptable.
Wende I.
TONOPAH
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
I felt very confident in my purchase. All my questions were answered and more. It was a great experience
Matthew K.
PHOENIX
Business Response
We're glad everything was completed quickly and to your satisfaction! We're looking forward to your next visit with us!
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Confirmed Sales Customer
I had a great experience with Dylan. Highly recommend asking for him!
Gabriela R.
PHOENIX
Business Response
Hi, thank you so much for the positive review! We're looking forward to your next visit with us!
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Confirmed Service Customer
Daisy was great at keep me updated and explaining the process.
Gabriela S.
PHOENIX
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Mike in service is always great! He works around my schedule and is prompt and communicative throughout the visit. Jordan Sharp
Jordan S.
WADDELL
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Didn���t fix the problem and then after I called back and told them that the problem was still there they offered me a $200 diagnosis fee! Wish I would have been offered that in the first place
Luis S.
SURPRISE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Hector is in amazing person explain everything really good
Carolina M.
PHOENIX
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Ashley is Great! My oil change was done quicker than I thought it would be.
Derek R.
WADDELL
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Daisy and the crew were awesome. I was treated kindly and with respect. Sales Team consisting of Hector, Travis and the sales manager were outstanding. I will continue my service/maintenance relationship with y���all because of the professionalism, care, and attention given to me during my visit. Still waiting to receive my bag from Yates. Y���all were out of them.
Meoshee J.
LAVEEN
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The staff got my vehicle repaired quickly and efficiently and washed it when done !
Richard T.
BUCKEYE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Amazing. Julio did amazing. Found my needs and found me the perfect truck
Damian P.
LAVEEN
Business Response
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
We worked with Julio and he made this car buying experience awesome. When we buy another car it will be from Julio.
James C.
BUCKEYE
Business Response
James Camacho, thanks again for taking the time to leave us this information about your recent visit. If you're ever in need of more help, please let us know!