872 Reviews Found
Confirmed Service Customer
Very good service. Went in to replace a tail light and ended up doing more as they fit all my services into the appointment. Oil Change, two tail lights, trans flush, and fuel cleaning. All done while I waited.
Bob M.
BUCKEYE
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
Daisy was a pleasure to work with, she conversed with me, let me know about deals and special the service department had going on and was really friendly. The waiting area was clean and stocked up with snacks. My truck looked nice and clean when I left
Steven M.
GOODYEAR
Business Response
Hi, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We hope to see you soon!
Was this review helpful?
Confirmed Sales Customer
No good I won’t recommend for anyone Ms.trudy Varin wasn’t very helpful They only want sell they don’t care about I spend 70000 dollars for truck wasn’t wash I feel really disappointed about your service I drive 2 hours to buy my truck
Joel S.
TUCSON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Service Customer
I like the service. But you guys scratched my truck when you washed it.
Jesus T.
TOLLESON
Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
I received excellent customer service from Yates. My service advisor Ashley Salinas went above and beyond to help me and take care of my vehicle issues as well as new tires and to get me home to and from the dealership. I highly recommend Yates Buick, not only for their quality of service but I would definitely consider buying my next vehicle there as well.
Denise V.
GOODYEAR
Business Response
Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
No one came out to vehicle when arrived - had to go into office. Very long wait for work to be done. Otherwise everything was fine.
Paul J.
GOODYEAR
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Was this review helpful?
Confirmed Service Customer
When I arrived I was asked if I wanted my car washed. I said yes. When my car was done 2+ hours later it wasn't washed, I don't know if the tires were rotated (as advertised) and seems like a small detail, but I had to walk across the parking lot to get to it. I realize this was a complimentary service, so I guess I got my money's worth.
Tammy C.
BUCKEYE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
There was a misunderstanding with the coolant level but the service manager and tech handled it perfectly!! Great work team!!
Jeffery M.
GOODYEAR
Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Had a wonderful experience with Ashley, excellent communication and service. thank you.
Tyrone C.
SURPRISE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Very good service Service manager went above expectations
Lawrence F.
GOODYEAR
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
Was this review helpful?
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
Was this review helpful?
Confirmed Sales Customer
Hector was amazing from start to finish. He didn’t pressure me. They gave me options I asked for and also match my quote for my trade in. He went above and beyond making sure my new car was detailed properly.
Kelly M.
SURPRISE
Business Response
We're always willing to go above and beyond to help you! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Sales Customer
Chris Helm abs Carlos were phenomenal. Ramon was also very helpful throughout the process. We will definitely recommend and be back for future cars.
Antwine B.
AVONDALE
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
Was this review helpful?
Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Our appointment was kept as scheduled. The service advisor was courteous and professional . We were pleasantly surprised at the prompt service. Thanks!
Ivan O.
GOODYEAR
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!