Customer Reviews

regular oil change and tire rotation complete in 75 minutes.

Trudy, has excellent customer service skills. She walked me through the process and answered ALL my questions.

Quick and prompt

Came in for a flat tire repair, no appointment. Service advisor took care of that problem and a recall I wasn���t aware of. The job was completed quickly. I always receive excellent service at Yates

Alex Due��as was fantastic! Very personable and courteous.

Very quick and easy. Our second purchase in less than 2 months. Everyone is incredible. Trudy was very responsive and helpful during the entire process.

Good customer service

Service was excellent but noticed grease marks on headliner.

Great work we had decided on 1 suv white on white...no in-stock how we wanted it. Looked at another model and it was just a little bit more but way better of a car. Great work we got a better car in long run

Dylan was great

Thanks for the shuttle van . The work was done correctly and the service people were easy to deal with and answered my questions

Technician failed to notice windshield wiper fluid immediately drained from reservoir upon filling. I drove 2 miles home, and found a puddle under car when returned to garage, and a Low Washer Fluid indicator on dash. Called dealer, they said bring it back. They topped off fluid - puddle in garage again. Called to have reservoir replaced - no appointments available. They need car dropped off for minimum of two days just to "diagnose". No loaners available. Horrible customer service and not very client-focused at all. They assured me this was industry standard - no thank you. I called the next closest dealer and found impeccable customer service, and a team willing to work with an appointment schedule. They even confirmed part was in stock while I was on the phone to avoid delays during appointment - maximum two hour wait for repair. Needless to say they will be my new servicing and seller dealer despite the longer drive.

Dylan was one of the best car salesman I���ve ever dealt with. His commitment to Customer Service will lead to his success wherever his career path takes him. One, I live in California so my brother-in-law who lives in surprise test drove the car for me. He left his sunglasses in the truck and Dylan met him in Surprise in order to return his sunglasses. EnFrank, frankly was very average, ���if that���. Jerome and Esteban were way above average in getting the finalization of the purchase completed.

Tyrell was great, had our truck ready when we arrived. Fast, friendly and hassle free buying experience. Would highly recommend anyone to purchase your next vehicle from Yates GMC and see Tyrell. A+ guys

I had my Encore serviced Saturday, and the service was the best as always. Very polite staf. My wife had her Encore serviced a few weeks ago and had great service from Ashlee. Although the invoice was $2,000 in the end the vehicle is now in top shape. I would always recommend Yates Dealership for service and purchase of a vehicle. The Buick line of cars are durable and have great mileage.

Routine Oil and Filter change with service.

Horrible service truck was there for a week was asked to do service and check truck for any issues was just check for issues and was told there was no warranty. The oil change and tire rotation was not done and said truck was ready. Had to leave it there for another day to get the service done. Very ridiculous and might consider another gmc service location.

I love the dealership. It was clean organized. Everyone was friendly approachable. My salesman was excellent very well trained knowledgeable. I rated as a 10.

Took my truck in on a Thursday, I was told it would be ready on Monday. I called on Monday since I hadn't heard from them yet, I couldn't get a hold of the service advisor so I had to call to get someone else on the phone. I was told my truck was ready just needed to finish paper work. I did not get a call from them on Tuesday, I called on Wednesday and the service advisor didn't answer my call either, I asked again to speak to someone else because the advisor wasn't answering my phone for the past 3 days and I needed an ETA on my truck. I was told the advisor wasn't in today but my truck was ready to be picked up.

Price changed dramatically after the work was done..