882 Reviews Found
Confirmed Service Customer
Vehicle service department personnel handled everything promptly at the scheduled time. Service was completed without issue. All in all it was a very trouble free and smooth operation.
Marvin L.
LAVEEN
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.. Thank you again for leaving us this response!
Was this review helpful?
Confirmed Sales Customer
Matt Mooney was knowledgeable, friendly, and very helpful.
Jerri K.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Ashley was great. She got me in and fixed quickly. It took 2 days to get the transmission torque converter fixed.
Daniel M.
GOODYEAR
Business Response
Daniel, thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Had vehicle in for two recalls. Service Advisor Ashley get me in the following days and kept me appraised of the progress. Work was completed on time
John C.
GOODYEAR
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Once we decided to purchase the vehicle, the process to close the deal took way too long and did not appreciate the approach to selling the Road vantage and tint package.
Ross M.
BUCKEYE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Sales Customer
A Professional, knowledgeable, friendly and dependable Service Department. I started using Yates for my service needs about 4 years ago when I moved to Arizona. I recently made Yates my one stop shop for a new vehicle and found the sales team equally knowledgeable and cooperative. I'm pleased with their attention to every step in the process and I'm equally pleased with my new vehicle.
Thomas G.
BUCKEYE
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Was this review helpful?
Confirmed Sales Customer
Everyone was extremely helpful. We felt very well treated
Leland S.
GWINN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Chris was friendly and helped out with our repairs.
Llc M.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thank you again for leaving us this response!
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Daisy was fantastic. Extremely professional and she kept me very well informed in a timely manner. Service was fast and cost less than I thought it would be.
Roberta K.
AVONDALE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Chris Brown my service manager when above and beyond to take care of me and my truck.
John W.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
Was this review helpful?
Confirmed Service Customer
Took my vehicle in for an oil change, a recall and for knocking sound underneath the vehicle on Monday, November 11th. I did not get a status update on the vehicle until Wednesday afternoon and only after I made it a point to personally visit the service manager in person. All attempts of texting, calling and leaving voice mails to include leaving messages from other service advisors from Monday afternoon, November 11th to Wednesday afternoon, November 13th to both service advisor and service manager went unanswered and unreturned. Upon showing up in person and speaking to the service manager, other than the vehicle just being inspected and diagnosed, no services as of Wednesday afternoon, November 13th had been performed. Service manager advised that it would be serviced but it would not be ready until Thursday afternoon. From Monday morning, November 11th, when I dropped off the vehicle, I was not advised that it would take any overnights to diagnose and complete the services; needed needless to say and much less, three full days with no status updates whatsoever. The only final excuse I was given is that on Wednesday, November the 13th, the service advisor had not been at work. I do not know how that it explains the Monday and Tuesday, November 11 and 12. Long story short, the vehicle was serviced and completed by Thursday afternoon, November 14th, but only after I showed up in person to complain about the noncontact for the past several days. Never was I given notice that it was going to take several days to complete the needed services leaving me stranded trying to figure out how to get to work the next several days, Tuesday through Thursday. On Friday I was given a Lift ride from my home to the dealership to finally pick up the vehicle since I could not pick it up on Thursday being that it would not be ready until after 5 pm that afternoon/evening. The November 29th visit was a follow up from the previous November 11th visit to do a motor oil consumption test needed to identify why the engine was losing/leaking motor oil due to a "low oil" message received prior to the November 11th visit. This visit was a smooth visit with no issues.
Jose M.
PHOENIX
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Was this review helpful?
Confirmed Service Customer
My service advisor, Daisy, took my vehicle to service right away after experiencing a low charging battery. Two hours later I���m going home with a new battery replaced under warranty.
Ron V.
LITCHFIELD PARK
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
Michael Kennedy is the best Service advisor there. always on point and fast. Professional and down to earth.
Scott D.
LITCHFIELD PARK
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
Was this review helpful?
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!