Patricia, we sincerely appreciate your feedback. Each employee is a valued member of the Yates Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Ashley Salinas from the moment I walked in was amazing. She made every thing that I thought was an issue seem not a problem. She explained everything so that I could understand what was going on with my car. She took care of a rental car and had me on my way within 45 minutes. My car was ready the next day not only fixed but bright and shiny clean. Thank You!
Fluids in differentials and transfer case should of never been changed..tech failed to check condition of fluid visually before changing. Other shop had changed previously all fluids. I received my vehicle back with my rear doors being very difficult to open and close. My doors were functioning fine the morning I brought vehicle. The service advisor also mentioned I needed inner tie rods and pitman arm(front suspension) totaling almost $1400.00. I did have vehicle there after checked for the suspension work at multiple facilties else where. The other facilities mentioned there was nothing wrong with my suspension. This is very upsetting to hear. I then contacted yates and left a message with the service managers boss but had no luck getting this issue corrected. This is why I never brought my other vehicle back to service at your dealership. I thought I would give yates another try but Unfornatly this incident occurred. I feel that I was taken advantage for my money. I ask that the dealership refund my entire transaction back to my credit card to make this right for me. My plans are to contact the Better business Bureau and possibly take other action with my credit card company for the poor service I received. I ask that the service advisor that helped me not contact me. Thank you for taken the time to resolve this issue. My plans are to never to return to the yates dealership.
Schedule a servicing on my vehicle for a 8:00 am time. Even though I left it there and proceed to work it took them until 6:00 pm to fix and return it to me. I also had to call the service center a couple of times just to find out what the status was on my vehicle. I think the service centers should of been more proactive in my service and should of been the ones to keep me informed instead of me calling them. Once I finally got my vehicle back they told me it had been washed but it truly was not based on all the dirt on the car with bird dropping still on the car and while driving home it was evident with the front window still having bugs splatter on it . Over all not very satisfied with the service.
Great service, but trust not so great I know we are to take our valuables out of the vehicles but I trusted the integrity of Yates employees my prescription sunglasses were taken from my vehicles after that experience I will be taking my vehicles elsewhere
Richard, we sincerely appreciate your feedback. Each employee is a valued member of the Yates Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Dawn, we sincerely appreciate your feedback. Each employee is a valued member of the Yates Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Kevin, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Yates Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
very good service and very polite and friendly people. Wait time a little long though. Seats in waiting lounge a little too LOW. More for youngsters than senior adults. Hard to get in and UP out of the chairs.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.