879 Reviews Found
Confirmed Sales Customer
Once we decided to purchase the vehicle, the process to close the deal took way too long and did not appreciate the approach to selling the Road vantage and tint package.
Ross M.
BUCKEYE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
A Professional, knowledgeable, friendly and dependable Service Department. I started using Yates for my service needs about 4 years ago when I moved to Arizona. I recently made Yates my one stop shop for a new vehicle and found the sales team equally knowledgeable and cooperative. I'm pleased with their attention to every step in the process and I'm equally pleased with my new vehicle.
Thomas G.
BUCKEYE
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Sales Customer
Everyone was extremely helpful. We felt very well treated
Leland S.
GWINN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Chris was friendly and helped out with our repairs.
Llc M.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thank you again for leaving us this response!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Daisy was fantastic. Extremely professional and she kept me very well informed in a timely manner. Service was fast and cost less than I thought it would be.
Roberta K.
AVONDALE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a great day!
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Confirmed Service Customer
Chris Brown my service manager when above and beyond to take care of me and my truck.
John W.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
Took my vehicle in for an oil change, a recall and for knocking sound underneath the vehicle on Monday, November 11th. I did not get a status update on the vehicle until Wednesday afternoon and only after I made it a point to personally visit the service manager in person. All attempts of texting, calling and leaving voice mails to include leaving messages from other service advisors from Monday afternoon, November 11th to Wednesday afternoon, November 13th to both service advisor and service manager went unanswered and unreturned. Upon showing up in person and speaking to the service manager, other than the vehicle just being inspected and diagnosed, no services as of Wednesday afternoon, November 13th had been performed. Service manager advised that it would be serviced but it would not be ready until Thursday afternoon. From Monday morning, November 11th, when I dropped off the vehicle, I was not advised that it would take any overnights to diagnose and complete the services; needed needless to say and much less, three full days with no status updates whatsoever. The only final excuse I was given is that on Wednesday, November the 13th, the service advisor had not been at work. I do not know how that it explains the Monday and Tuesday, November 11 and 12. Long story short, the vehicle was serviced and completed by Thursday afternoon, November 14th, but only after I showed up in person to complain about the noncontact for the past several days. Never was I given notice that it was going to take several days to complete the needed services leaving me stranded trying to figure out how to get to work the next several days, Tuesday through Thursday. On Friday I was given a Lift ride from my home to the dealership to finally pick up the vehicle since I could not pick it up on Thursday being that it would not be ready until after 5 pm that afternoon/evening. The November 29th visit was a follow up from the previous November 11th visit to do a motor oil consumption test needed to identify why the engine was losing/leaking motor oil due to a "low oil" message received prior to the November 11th visit. This visit was a smooth visit with no issues.
Jose M.
PHOENIX
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Confirmed Service Customer
My service advisor, Daisy, took my vehicle to service right away after experiencing a low charging battery. Two hours later I���m going home with a new battery replaced under warranty.
Ron V.
LITCHFIELD PARK
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We're looking forward to your next visit with us!
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Confirmed Service Customer
James did an outstanding job picking out the 2024 GMC we needed. Also great job in familiarizing my wife since it will be her primary car with all the different functions available. Have driven the car for several weeks and very pleased with our new Denali. Thanks again for all the help with our purchase.
Richard S.
LITCHFIELD PARK
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Easy check in, friendly staff, and fairly quick turnaround on my services.
Richard C.
GOODYEAR
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We hope to see you soon!
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Confirmed Sales Customer
We had a Great Experience. The agent that helped us was very patient and gave us our time to think about it and showed us different options
Gricelda M.
PHOENIX
Business Response
Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
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Confirmed Sales Customer
it was awesome, great selection of trucks, Hector was amazing, very friendly and informative. he was patient in the process as I was trying to process the deal, and if it would work best for me. went a test drive and he explained of all the features of the truck, great, great day.
Fredrick R.
GOODYEAR
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Can���t fix my truck right had it for so long and can���t have it fix like it���s supposed too.
Jessica P.
PHOENIX
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
The service this time was excellent.With the certified car rating and the extended warranty I was misled that the tire air pressure device was not covered.
Arthur A.
GOODYEAR
Business Response
Arner, Arthur, thanks again for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Trudy and Ramon were great through the entire process!
Lacy S.
GOODYEAR
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
It was a very smooth transaction with no pressure.
Brigitte G.
BUCKEYE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!