Our Reviews
James F|2025 GMC Acadia
Confirmed Service Customer
9/10/2025
I’ve had an incredibly frustrating experience with Yates GMC. I brought my GMC in multiple times to fix damage caused by their technicians. During a rear light replacement, they broke the glass above the light and caused two dents while prying it out. Instead of owning up to it, they reinstalled the damaged glass and told me everything was fine. After I pointed it out, the service advisor ordered a new part, but I had to take time off work only to find the replacement part was also broken, and I was sent home. On my *third* visit, they finally replaced the part but only fixed one of the two dents they caused. The remaining dent is still there, despite their assurances. How many more trips—5, 6?—do I need to make to get this right? The lack of quality control and accountability is shocking. Do managers at Yates GMC even check the work?
9/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SURPRISE, AZ
Gretchen R|2024 Buick Envision
Confirmed Service Customer
9/10/2025
Brought car in for service to electrical system was worked on quickly and ready to go. Fast, good communication, and excellent car wash!
9/11/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
BUCKEYE, AZ
Jason D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/17/2025
Was checked in quickly and vehicle was serviced quickly as well. Very happy with the experience.
9/18/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
AVONDALE, AZ
Marcos V|2025 GMC Sierra EV
Confirmed Sales Customer
9/20/2025
Everyone was very friendly and helpful, especially Trudy Varin, my saleswoman. She made the experience absolutely anxiety free and she was able to answer all of my questions. She also went above and beyond to make sure I had all the information I needed to familiarize myself with my new truck.
TRUDY VARIN
9/21/2025
We’re so glad Trudy made your truck-buying experience smooth, thorough, and anxiety-free. Going above and beyond for our customers is what sets her apart, and we’re thrilled you had that experience. If you have any more comments or need further assistance, feel free to reach out!
GLENDALE, AZ
Parker L|2026 Buick Encore GX
Confirmed Sales Customer
9/12/2025
We had an excellent experience working with Kelley! Car buying can be stressful, but he made the process smooth and stress-free. He was upfront, quick, and incredibly helpful every step of the way. We shared our target price, and he worked to make sure we got there. Kelley is a kind and attentive salesman, and it was absolutely worth the drive across town! Highly recommended.
KELLEY RAIO
9/14/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Congratulations on your new vehicle, Parker! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GILBERT, AZ
David H|2019 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
Enjoyed my service agent. He did an excellent job with my service request.
9/18/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SANTA CLARA, CA
Amelia L|2020 Chevrolet Blazer
Confirmed Service Customer
9/17/2025
Great
9/18/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
Kelly B|2021 GMC Yukon
Confirmed Service Customer
9/19/2025
Alex is always helpful and timely to respond to requests.
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Martin G|2018 GMC Yukon
Confirmed Service Customer
9/19/2025
Bad! My vehicle went in for a check engine light and rough idling. I was first told that it was a bad fuel injector. They recommended to replace all injectors (8). Then had to call and find out why my vehicle was not ready when promised. Turns out the vehicle had a scoring on the cam shaft. Wow! After a long wait for extended warranty I finally got a rental vehicle. Vehicle was ready in two days. Well when I picked it up a/c wasn’t working. It was a Saturday and no technicians available. Well no rental because we had already returned it. Again a weekend with no vehicle. Returned on Monday was told it was a lower a/c line. The problem was fixed but according to the service writer was the service’s fault. Still don’t understand if the a/c system had to be evacuated. On top of everything was charged for four days on the rental when I only had it for 3 days. Explain that! The service writer wouldn’t budge. Then tried to justify it by saying the a/c work was on them. I can’t see myself buying GMC again with this kind of service .
9/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GOODYEAR, AZ
Esther B|2015 GMC Acadia
Confirmed Service Customer
9/12/2025
Ashley Salinas is a wonderful representative of the kind of service one comes to appreciate.
9/14/2025
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Best wishes, Yates Buick GMC INC.
AVONDALE, AZ
Lacey B|2025 Buick Envista
Confirmed Service Customer
9/12/2025
This was the 4th time I took my car to the Avondale dealership for an oil change, and this is by far the worst experience I had because of the wait time, I waited for approximately 2 hours and 45mins. I understand I arrived 30 minutes early, but it would have still surpass the 2-hour mark. My recent experiences I had scheduled my oil change on my way home from work and it's usually the last appointment time available, and I usually wait about an hour, so this recent experience was longer than I anticipated. I did not get a text about my vehicle until 10:08am (My appt time was 8:30am). I received my vehicle at 10:45am. As I waited, I did enjoy the free wifi and a cup of hot tea. Plus, the housekeeping was very friendly, and the bathrooms were clean.
9/14/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Portia S|2024 Buick Encore GX
Confirmed Service Customer
9/15/2025
Very helpful
9/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
David L|2022 Chevrolet Colorado
Confirmed Service Customer
9/19/2025
Friendliness of you staff. It was fast service on my oil change
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Andreas C|2023 GMC Sierra 2500 HD
Confirmed Service Customer
9/23/2025
I was told they would need the truck all day and they finished in like 2 hours so that was great! Daisy is a star per usual
9/24/2025
We love that Daisy made your service faster and more seamless than expected—she’s truly a star, and your recognition will mean so much to her. We’ll keep that same level of efficiency and care ready for you on every visit.
PHOENIX, AZ
Amy O|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
The only reason i even cane here was because i had open recalls. I honestly have zero faith in the work this dealership offers. I needed an oil change and expressed that on my call. I would expect a good over all oil and fluid change. But like always left lacking. The people that call and check you out always have awful attitudes. Hopefully I won’t have to go back.
9/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BUCKEYE, AZ
Bryan G|2023 GMC Acadia
Confirmed Service Customer
9/10/2025
The service always and consistently professional with my service advisor Chris Brown and Team! Like the new ‘Real time’ status email/texts. Great service addition.
9/11/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PEORIA, AZ
Jack B|2006 GMC Envoy XL
Confirmed Service Customer
9/14/2025
AS ALWAYS, EVERYONE IS COURTEOUS AND KEEPS ME UPDATED ON WHEN AND WHAT IS NEEDING TO BE DONE TO KEEP OUR OLDER CAR RUNNING. THANK YOU, YATES.
9/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Jeremy T|2013 GMC 2500HD Sierra
Confirmed Service Customer
9/17/2025
Awesome job as always
9/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SURPRISE, AZ
Arnold H|2022 Chevrolet Corvette
Confirmed Service Customer
9/19/2025
Chris was great, took care of everything quickly and efficiently. Communication was great and my car was fixed in time
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Nicholas T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/27/2025
Very professional and easy to work with
KELLEY RAIO
9/28/2025
Nicholas Trail, thanks again for taking the time to leave us this information about your recent visit. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Yates Buick GMC INC.
ALPINE, WY
Timothy H|2019 GMC Yukon
Confirmed Service Customer
9/28/2025
Alex addressed my concerns during an oil change and provided transportation to my home while my car was repaired.
9/29/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
James T|2015 GMC Yukon
Confirmed Service Customer
10/6/2025
Judith did a great job.
10/7/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Rudolf D|2026 GMC Canyon
Confirmed Sales Customer
10/7/2025
They made the whole process simple and worked with me to make sure I got the mi
DYLAN GROSS
10/8/2025
We’re happy we could make the process simple and work with you to ensure you got the vehicle you wanted! Our goal is to make every step seamless, and we look forward to helping you again whenever the time comes.
SURPRISE, AZ
Alicia S|2020 Buick Envision
Confirmed Service Customer
9/18/2025
My son took the car in for me. Other than a longer wait than expected, he was happy with the service.
9/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TOLLESON, AZ
Elaine R|2024 Buick Enclave
Confirmed Service Customer
9/18/2025
I'm too old to say I'm happy to pay $245 for an oil / filter change, but I do realize that yesterday's prices would be considered todays bargains. The service is fine, the car is good, we will be back for another one when this lease is due.
9/19/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Ronald T|2024 Buick Envision
Confirmed Service Customer
9/24/2025
My rep judith is exceptional and helpful with checking me in and with updates Great job
9/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Nick W|2023 Buick Encore GX
Confirmed Service Customer
9/26/2025
Chris made a terrible situation much better. The engine died on a family trip, leaving us without our only means of transportation. The engine was backordered, but Chris put us in a brand-new loaner car. Our family was also in the middle of moving across the country, and Chris worked with the distributors to get our car back on the road quickly.
9/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GOODYEAR, AZ
Alicia U|2017 GMC Yukon
Confirmed Service Customer
10/8/2025
Communication is not clear at all.
10/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PHOENIX, AZ
Vincente E|2011 Buick LACROSSE
Confirmed Service Customer
10/8/2025
I appreciate the fact that I was able to get an appointment to service my car right away. I was informed in detail what was needed to be done. The personnel were courteous and efficient.
10/9/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
Justin D|2025 GMC Yukon
Confirmed Sales Customer
9/10/2025
Very informative and professional. They answered all my questions timely.
JOHNATHON ROBISON
9/11/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
LITCHFIELD PARK, AZ
Tod J|2020 GMC Yukon
Confirmed Service Customer
9/11/2025
Finished when they said it would be
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Connie U|2025 Buick Encore GX
Confirmed Service Customer
9/11/2025
Yates staff is the friendliest we appreciate Matt and the service department!
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Mark E|2025 Buick Enclave
Confirmed Service Customer
9/25/2025
all work was completed as scheduled. Warranty and first oil change.
9/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
Cristina G|2018 Chevrolet Tahoe
Confirmed Service Customer
9/27/2025
N/A
9/28/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GLENDALE, AZ
Ernesto E|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/7/2025
Great service
10/8/2025
Thank you for recognizing our service as great! Delivering attentive, reliable care is what we aim for every day, and we’ll be ready to provide that same level of service for your next visit.
LITCHFIELD PARK, AZ
Brian R|2024 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
I love the dealership, all phases of the buying and maintenance are easy. Service is fast efficient and your vehicle is returned clean.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUCKEYE, AZ
Tyler T|2022 GMC 1500 Sierra
Confirmed Service Customer
9/13/2025
Just love that I'm in and out! I can schedule appointments fairly soon and get right in.
9/14/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Timothy W|2025 GMC Sierra 1500
Confirmed Service Customer
9/16/2025
Service was great. Good communication and quick turnaround.
9/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Devon M|2017 GMC 1500 Sierra
Confirmed Service Customer
9/18/2025
Fast
9/19/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
LITCHFIELD PARK, AZ
Bennie P|2024 GMC Sierra 1500
Confirmed Service Customer
9/26/2025
Totally awesome service ! Always the best.
9/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Jorge Q|2026 GMC Sierra 1500
Confirmed Sales Customer
10/6/2025
Is very good experience in my language Spanish thank you
ADRIAN MARTINEZ
10/7/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
GOODYEAR, AZ
Kevin F|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Another great experience at Yates service department!
10/9/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
LAVEEN, AZ
Nancy O|2023 GMC Yukon
Confirmed Service Customer
10/9/2025
The working relationship I have with Ashley is honestly what keeps me coming back. Dealerships/vehicle service has always been a bit of a scary thing for me, but knowing that she will take care of my vehicle and me really puts me at ease with it all. Thank you for being my amazing vehicle advisor!!
10/10/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BUCKEYE, AZ
Scott D|2022 GMC Acadia
Confirmed Service Customer
10/13/2025
Michael Kennedy always gives top-notch service
10/14/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
Kathi K|2023 Chevrolet Equinox
Confirmed Service Customer
10/9/2025
I brought my car in a little before service time and it was done in one and one half hours. I'm happy it didn't take longer.
10/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
Paul S|2025 Buick Envista
Confirmed Sales Customer
10/20/2025
James is really helpful, great experience 🙂
JAMES WHITESIDE
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Gustavo R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/20/2025
Completely satisfied
TYRELL KING
10/21/2025
Thank you for your kind words! We're so happy to hear you’re completely satisfied with the service. We look forward to assisting you again whenever you need us!
GILA BEND, AZ
Rory E|2021 GMC Acadia
Confirmed Service Customer
10/20/2025
They got me in and out. Excellent service, they are really nice down there.
10/21/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LAVEEN, AZ
Rey F|2024 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
Daisy is always helpful and very attentive to the request that I have or any concerns
10/22/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
GOODYEAR, AZ
Roberta K|2017 Buick Envision
Confirmed Service Customer
10/21/2025
The advisor, Daisy, was fantastic She knew immediately from my description what the issue most likely was on my vehicle Her estimate of the time I would be at the repair shop was accurate She kept me very up-to-date on the progress of the repair She offered me the option to repair two additional issues—air filters, which I had repaired also due to her professional and demeanor I felt I could trust her
10/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
Barry W|2025 GMC Canyon
Confirmed Sales Customer
10/23/2025
Friendly, no pressure, excellent value on my purchase. I finally feel like I won at a dealership.
PEDRO LOZANO
10/25/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Barry! We are always more than happy to assist you if anything else comes up. Take care!
BUCKEYE, AZ
Yvonne D|2018 Buick Enclave
Confirmed Service Customer
10/15/2025
Very easy and professional
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
David F|2021 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Most satisfied with Alex, he is professional trustworthy and pleasant to work with.
10/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Deborah D|2023 Buick Encore GX
Confirmed Service Customer
10/15/2025
Great
10/16/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BUCKEYE, AZ
James P|2023 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Daisy took my truck in and got it all fixed up for me in record time. She is a rockstar!
10/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.
SURPRISE, AZ
Feleizamayana K|2020 Chevrolet Equinox
Confirmed Service Customer
10/17/2025
1st time getting my Equinox serviced at this location. My advisor Jaclyn McDowell was really great. Very personable. The service didn't take as long as I thought it would. I guess my appt was perfect timing. All in all I'm sure I'll be back thanks to Jaclyn's service. She's truly a gem.
10/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Darrell F|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/20/2025
Mike is a great guy took care of me
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GOODYEAR, AZ
Robert N|2019 GMC Yukon XL
Confirmed Service Customer
10/27/2025
I recently brought my GMC Yukon to Yates GMC due to a check engine light and Sean McDermott was my service advisor. He scheduled me in quickly and kept me updated every step of the way. Sean followed up with me to explain what the technician was seeing and advised me on the next steps for further evaluation. Once the issue was confirmed, he called to clearly explain what was needed to fix it. His communication was detailed and easy to understand, which I really appreciated. Sean also handled everything with my extended warranty, making the entire process smooth and stress-free. His professionalism, thoroughness, and consistent follow-up made a huge difference. I highly recommend Yates GMC to anyone needing their vehicle serviced. Thank you, Sean and the technicians who worked on my Yukon, for your excellent service and care!
10/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
AVONDALE, AZ
Lula Fern S|2017 Buick Encore
Confirmed Service Customer
10/8/2025
Excellent customer service. Knowledgeable representative.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Don D|2024 GMC Terrain
Confirmed Service Customer
10/13/2025
Customer service lady (Jaclyn) was great. Vehicle was ready sooner than promised.
10/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GLENDALE, AZ
Terri Lynn H|2016 Buick Encore
Confirmed Service Customer
10/18/2025
Mike was excellent I would give him 10 stars if I could.
10/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
AVONDALE, AZ
Omero A|2026 GMC Sierra 1500
Confirmed Sales Customer
10/18/2025
They tended me very well, she is a very good concessionaire
LEWIS GRIER TAVIZON
10/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
ARLINGTON, AZ
Calvin W|2025 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
Adequate service. Nothing went wrong, nothing above average. Not real friendly service. Probably will be back in the future just due to convenient location. Unfortunately not due to the service.
10/23/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GOODYEAR, AZ
Gerardo S|2022 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Great service thank you Daisy
10/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GLENDALE, AZ
Michael Y|2025 GMC Acadia
Confirmed Service Customer
10/29/2025
Quick and very convenient
10/30/2025
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.! We're looking forward to your next visit!
TOLLESON, AZ
Gilbert M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/29/2025
Great customer service Ashley was great to work with . Called to give me updates on my Truck I highly recommend Yates .
10/30/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
AVONDALE, AZ
Kayla L|2026 Buick Encore GX
Confirmed Sales Customer
10/29/2025
Tyrell was fantastic. We talked on the phone and he understood what I wanted so that when I came in everything was completed in 2 hours
TYRELL KING
10/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
BROKEN ARROW, OK
Frank B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/29/2025
very nice
9/30/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PHOENIX, AZ
Isabel C|2004 GMC Sierra 1500
Confirmed Service Customer
10/10/2025
Amazing
10/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BUCKEYE, AZ
Richard F|2023 GMC Sierra 3500 HD
Confirmed Service Customer
10/10/2025
It was good but I was surprised that it took 2 hours for the oil change even with an appointment. They really need to fix the tv in the customer waiting area.
10/12/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Kelley M|2016 GMC 3500HD Sierra
Confirmed Service Customer
10/14/2025
Ashley was excellent to deal with - communicated well, logical and consistent expectations created, followed up on what she said she would do.
10/15/2025
Ashley will be so glad to know her clear communication and follow-through made your experience seamless. Her logical, consistent approach is exactly what we strive for—because great service should always run on trust and precision.
WANKERS CORNERS, OR
Chase P|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Dylan was great not pushy at all and very patient as I was trying to make sure the truck I was looking at it was the one I want
DYLAN GROSS
10/26/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Daniel B|2024 GMC Sierra 3500 HD
Confirmed Service Customer
10/28/2025
Mike in the service department is very friendly and always takes good care of me.
10/29/2025
It’s fantastic to know Mike continues to take great care of you and makes each visit a friendly experience. We’ll be sure to share your kind words with him — and we look forward to keeping your visits smooth and stress-free down the road!
BUCKEYE, AZ
Diana F|2020 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Judith is amazing. Her communication and helpful attitude is greatly appreciated. She is the reason I do all my service at Yates!!!
11/1/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
AVONDALE, AZ
Lorenzo A|2022 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Paid for a an oil change that was not requested or completed
10/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PHOENIX, AZ
Richard A|2025 GMC Sierra 1500
Confirmed Service Customer
10/23/2025
Professional and friendly
10/25/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you have a great day!
GOODYEAR, AZ
Brittney A|2025 Buick Envista
Confirmed Service Customer
10/23/2025
My service was provider was wonderful
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SURPRISE, AZ
Braden G|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/28/2025
Great service as always!
10/29/2025
Thank you for your continued trust — hearing “great service as always” is the best compliment we could ask for. We can’t wait to keep earning that praise every time you visit!
WADDELL, AZ
Abegail F|2026 Buick Encore GX
Confirmed Sales Customer
10/28/2025
Saint was very helpful he talked very professional. People were very helpful and nice!
NASSEEN GUTIERREZ
10/29/2025
Saint and the team will be thrilled to hear your kind words! We’re glad the professionalism and friendliness made a positive impression, and we look forward to continuing to make each visit a great one for you.
SURPRISE, AZ
Joel S|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Great service staff
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FORT MOHAVE, AZ
Mark J|2022 GMC Canyon
Confirmed Service Customer
10/31/2025
This time things were pretty straight up and simple not like the experience I had previously
11/1/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Richard G|2021 Buick Envision
Confirmed Service Customer
11/2/2025
Sean dus a great job in communicating with us in the status of our car
11/3/2025
Thank you for highlighting Sean’s excellent communication! Keeping you informed and confident throughout the process is something we truly value. We’ll make sure your next visit continues that same great experience from start to finish!
GOODYEAR, AZ
Esau J|2023 GMC Yukon
Confirmed Service Customer
11/2/2025
Tire rotation was not performed as requested
11/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Lludit V|2026 GMC Sierra 1500
Confirmed Sales Customer
11/2/2025
Hector is the best and listens to what you want and delivers. Third truck we have bought from him and will continue to return.
HECTOR NELSON
11/3/2025
Wow — three trucks with Hector! That’s an incredible vote of confidence, and we’re so glad he continues to listen and deliver exactly what you’re looking for. Here’s to many more great experiences ahead — we’ll be ready when it’s time for number four!
PHOENIX, AZ
Ashley S|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
None
9/30/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SURPRISE, AZ
Ana R|2025 Buick Envision
Confirmed Sales Customer
9/29/2025
Everyone at the dealership is so friendly and willing to help. We thank hector for all his help and because of him is the reason why we keep coming back
HECTOR NELSON
9/30/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
Loretta V|2025 GMC Acadia
Confirmed Sales Customer
10/15/2025
Kelley was great to work with.
KELLEY RAIO
10/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
YUMA, AZ
Freddie R|2021 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Great customer service!
10/16/2025
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We hope to see you soon!
GLENDALE, AZ
James T|2015 GMC Yukon
Confirmed Service Customer
10/17/2025
Very very disappointed in the service advisors recommendations to install a brand new transmission, due diligence was not completed although Yates had the vehicle to thoroughly analyze for two days…
10/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
Chris S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
10/17/2025
I purchased a Yukon XL from Yates GMC entirely using only my phone. It was pain free compared to every other car I have purchased in the past. I never even went to the dealer this time. I found it new online, hit the inquire button and Ramon reached out to me. I had a few short conversations over the phone with him and the manager, also some texting back and forth. Two signatures with my finger on my phone and the car was delivered to me in California 24 hours later. Oh and they picked up and hauled my trade in back to Az. Thanks guys for making it happen this way. With 4 kids and a preg wife, the last thing I need is to spend hours at the dealer.
MOISES STEVENSON
10/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MURRIETA, CA
Jose Luis S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
I have bought many cars over the years, this place has by far been the best!!
TAHJAE FORREST
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Daniel P|2025 GMC Sierra 1500
Confirmed Service Customer
9/23/2025
Alex my service advisor was extremely helpful answered all my questions I had and just all around was very nice
9/24/2025
We’re thrilled Alex was able to answer all your questions and provide such helpful, friendly service! Team members like him are what make visits enjoyable, and we’ll continue providing that same attentive care every time.
CATHEDRAL CITY, CA
Nancy C|2022 GMC Terrain
Confirmed Service Customer
9/23/2025
Always the best experience here at Yates
9/24/2025
It’s wonderful to hear we consistently deliver the best experience for you at Yates Buick GMC! Your loyalty inspires us to maintain that same high standard every single visit.
PHOENIX, AZ
Ralph G|2024 GMC Canyon
Confirmed Service Customer
10/24/2025
Great service as always.
10/26/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Jerry M|2025 Buick Envision
Confirmed Sales Customer
10/24/2025
Everything went smooth I highly recommend going with Lewis really helped me out and gave me a hat as well!
LEWIS GRIER TAVIZON
10/26/2025
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GOODYEAR, AZ
Joyce R|2011 Buick LACROSSE
Confirmed Service Customer
10/29/2025
I needed my car serviced the same day. They were able to complete it, however only very late in the day so they arranged for a service to pick me up early the following morning. Very satisfied with the service. My second problem was not done (car CD player) not completed because they didn't have a CD to test it and when I picked up my car I brought a burned CD and it didn't work. I need to do a follow-up appt.
10/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Steven K|2026 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Understood my situation and worked hard to make everything work
JAMES WHITESIDE
10/30/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Yvette B|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/30/2025
Great service
10/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICKENBURG, AZ
Summer S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
I was called by Richard confirming a wash and shuttle ride. When I arrived I was asked the same thing but told they could start the service right away and would only take an hour. My appointment was at 2pm, I arrived at 120pm. I waited (no shuttle) until 245 for completion. Usually I get recommended repairs (battery life tire life, brake wear, other maintenance) and a multi point inspection, this time I didn’t get any of that. Did process change?
11/7/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
AVONDALE, AZ
Joseph S|2011 GMC Sierra
Confirmed Service Customer
10/11/2025
Flawless ... as always! Shane, Ashley, and the rest are top-notch!!
10/12/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Shelby E|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
10/13/2025
Excellent customer service. They were friendly, answered all my questions and made sure I was satisfied with my experience from beginning to end.
KELLEY RAIO
10/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LITCHFIELD PARK, AZ
Tim S|2006 Buick LaCrosse
Confirmed Service Customer
10/16/2025
Ashley was great!
10/17/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GOODYEAR, AZ
Gabriela S|2022 GMC 1500 Sierra
Confirmed Service Customer
10/22/2025
Great experienced! Chris kept me updated the entire time.
10/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Dace T|2019 GMC Acadia
Confirmed Service Customer
10/26/2025
Ashley is great, she makes you feel like you matter and that your time is valuable. She's willing to go the extra distance to help you.
10/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Matthew L|2021 GMC 2500HD Sierra
Confirmed Service Customer
10/26/2025
Ashley Salinas is always friendly, timely, knowledgeable and pleasant to work with.
10/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
Erik G|2024 GMC Terrain
Confirmed Service Customer
10/31/2025
Very enjoyable experience
11/1/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LAVEEN, AZ
Bonita C|2026 GMC Acadia
Confirmed Sales Customer
11/3/2025
This is my second time purchasing with Yates and both times has been a wonderful experience
CHRIS HELM
11/4/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
QUEEN CREEK, AZ
Ever R|2020 GMC 3500HD Sierra
Confirmed Service Customer
11/6/2025
Sean was excellent and patient with me. Amazing customer service.
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PHOENIX, AZ
John D|2025 GMC Canyon
Confirmed Service Customer
10/13/2025
All done, vehicle completed as agreed upon.
10/14/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
WADDELL, AZ
Derek R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Derek made my vehicle purchase a streamlined pleasurable experience!
HOUSE SALES REP
10/25/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Derek! We look forward to helping again in the future. Take care!
WADDELL, AZ
Kimberly P|2026 GMC Sierra 1500
Confirmed Sales Customer
10/31/2025
This is my second vehicle buying from Yates and I absolutely love the whole experience from the sales people to finance to having my car serviced. I’ve had nothing but excellent customer service.
JAMES WHITESIDE
11/1/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
BUCKEYE, AZ
Michael B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
10/31/2025
All in all, it was a very smooth; we did all of the negotiating by phone since we're over two hours away from the dealership. Tyrell was very professional and patient with us and our questions. We do not feel the same with the finance person.
TYRELL KING
11/1/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
VAIL, AZ
Bryant N|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/10/2025
When I picked up my vehicle, the power steering alert came on. Never had this happen. I need to have it looked at. I will be calling.
11/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
David V|2024 GMC Canyon
Confirmed Service Customer
11/13/2025
Ashley at Yates was very helpful getting my vehicle repaired. I was not please at the slow process and lengthy wait for corporate GMC to OK the Yates dealership o do repairs!
11/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PEORIA, AZ
Nestor M|2025 Buick Envision
Confirmed Sales Customer
11/13/2025
It was and amazing experience staff was amazing
LEWIS GRIER TAVIZON
11/14/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Jeffrey L|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/10/2025
Quick to get to a good deal in front of me. Didn’t have to play games to get it there. I originally walked in just to see some numbers and drove out in a new truck.
TANNER OLMSTEAD
11/11/2025
Congratulations on your new truck! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
Mary H|2019 GMC Terrain
Confirmed Service Customer
11/12/2025
I was kept informed as to the change in what was to be done - tire sensors and the cost. The time and expense were within reason
11/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GOODYEAR, AZ
George B|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
Even though my repair situation was not a “planned in advance appointment”,Customer Service Agent Daisy was able have the necessary repair diagnosed and completed with speed and concern. Daisy is a great representative for the dealership and GMC.
11/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Eric R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/15/2025
Salesman was great in all respects and so was the finance crew. The things out of their control were: 1. Dirty Truck (Engine dirty and engine compartment, under carriage was dirty, areas on the body were dirty on rubber strips and seals). It appeared the truck had been outside in a dirt lot. 2. Scratch on driver side sun visor (Mirror flip door) 3. Various area with paint issues (left front finder had a nick) 4. Clicking sound in the engine. 5. Bed cover leaks water in the bed. This was my first 26' NEW TRUCK in my entire life. I must say, the 24' Chevy Silverado I traded in was a better truck in some aspects... No paint issues, no clicking in the engine, BETTER bed cover, and had a cleaner engine compartment than the one I got in trade. I'm also displeased that I have to subscribe to receive services that are FREE with the 22' FORD XLT I drive that is supplied by my company.
JAMES WHITESIDE
11/16/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GLENDALE, AZ
Ruben M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
Very friendly and very polite and helpful
DELVONSHA WRIGHT
11/20/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
EL MIRAGE, AZ
Eric P|2026 GMC Acadia
Confirmed Sales Customer
11/23/2025
Awesome. The customer care and helpfulness was grea
TRUDY VARIN
11/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ALBUQUERQUE, NM
Mark P|2025 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
I went in for my first oil change free service and it went very smoothly and took less time than they had first told me it would take.....
10/30/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
GLENFIELD, ND
Brian G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Great buying experience
TRUDY VARIN
10/30/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
James S|2017 GMC Terrain
Confirmed Service Customer
10/29/2025
Great service, through and pleasant.
10/30/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Jorge A|2021 GMC Yukon
Confirmed Service Customer
11/12/2025
Reliable and get the job done quickly satisfied with the treatment you've given me thank you
11/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PHOENIX, AZ
Jeffrey S|2026 GMC Terrain
Confirmed Sales Customer
11/13/2025
Service was great, quick communication responses and easy delivery of new vehicle
TYRELL KING
11/14/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LA PORTE, IN
Alan H|2005 Chevrolet SSR
Confirmed Service Customer
11/17/2025
Always have a great experience. Staff are excellent and and work at getting your job done as quick as possible.
11/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Gerald P|2016 Buick Cascada
Confirmed Service Customer
11/19/2025
Christopher brown did a great job handling my issue s
11/20/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Janet D|2018 Buick Enclave
Confirmed Service Customer
11/21/2025
Ashley, did a great job and got everything taken care of.
11/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Nestor V|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Excellent, service, explanation on questions, suggestion on delivery and truck services
LEWIS GRIER TAVIZON
11/29/2025
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We hope to see you soon!
BUCKEYE, AZ
Jason P|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Great service.
10/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Celeste S|2026 GMC Sierra EV
Confirmed Sales Customer
11/17/2025
Great salesman!
TYRELL KING
11/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WADDELL, AZ
Joseph S|2023 GMC Acadia
Confirmed Service Customer
11/20/2025
We love Daisy! She is always professional and makes sure we are provided with great service 👏 They also wash my Acadia, love!
11/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GILA BEND, AZ
Michelle T|2026 GMC Sierra 1500
Confirmed Sales Customer
11/22/2025
Everyone in the team that we spoke with or simply greeted by were all both kind and courteous. The building and property are clean inside and out. The coffee station was great! Our salesman was great to work with, answering the many questions I had beforehand and after the purchase. It definitely helps to do your research to ensure you're getting ever feature you have in mind early on in the process is car searching. Dealer trading is an option, but do your homework. As well as with the warranties. Ask questions and research.
KELLEY RAIO
11/23/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CASA GRANDE, AZ
Max M|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/22/2025
Nice waiting room
11/23/2025
Thank you! We’re glad you enjoyed our waiting room. We always appreciate hearing from our clients. If there’s anything else you need, please don’t hesitate to reach out!
AVONDALE, AZ
Dennis R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/26/2025
Kelly and the team are the very best. This is our 3rd purchase and we will be back for the next!
KELLEY RAIO
11/27/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
GILBERT, AZ
Mercedes L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/27/2025
Excelente
HECTOR NELSON
11/28/2025
Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión.
PHOENIX, AZ
Sean J|2023 Chevrolet Camaro
Confirmed Service Customer
11/27/2025
Jaclyn is always a pleasure to work with.
11/28/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Richard R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/9/2025
After months of trying to rectify a cosmetic problem with my vehicle, it proved to be in my best interest to travel back to the dealership to express my concerns. That decision then turned out to be far better than I could’ve ever imagined! I left on that Monday, one VERY HAPPY and satisfied customer!
DYLAN GROSS
11/10/2025
Thank you so much for sharing your experience! We’re thrilled to hear that your visit turned out so positively and that you left satisfied. We appreciate your feedback and look forward to serving you again in the future!
YUMA, AZ
Jerry B|2022 GMC 1500 Sierra
Confirmed Service Customer
11/18/2025
Ashley was fantastic kept me updated along the way, service was done in a timely manner!
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SURPRISE, AZ
Troy A|2020 GMC 2500HD Sierra
Confirmed Service Customer
11/18/2025
Your service people Ashley and serviceman Tyson are the bomb! A step above the rest. I wanted to give Tyson and Ashley a tip. After service was finished and we were already leaving, my wife was just curious about why she couldn’t take the back floor mat off to clean it. Ashley wanted us to get our question answered. Tyson, a service repairman, knew what was wrong and took the truck in the back to cut the floor mat to fix it. That step normally needs to be done apparently from manufacturing. They definitely know the meaning of Service and making the customer happy!
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
Kurt H|2026 GMC Sierra 1500
Confirmed Sales Customer
11/18/2025
Salesman was very personable and worked hard to please us. We’ve come to Yates since 2000. Always treated well.
DELVONSHA WRIGHT
11/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Ashley P|2026 Buick Encore GX
Confirmed Sales Customer
11/18/2025
I had an absolutely amazing experience buying my car at Yates with D Wright! From start to finish, everything was smooth, honest, and stress-free. The team made me feel completely comfortable and confident in my purchase — no pressure, just genuine care and great communication.
DELVONSHA WRIGHT
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GLENDALE, AZ
Gricelda O|2026 GMC Canyon
Confirmed Sales Customer
11/26/2025
Took a long time with the process we where hungry
HECTOR NELSON
11/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
George W|2022 GMC Yukon XL
Confirmed Service Customer
12/1/2025
you did warranty work on my vehicle engine and i left and the engine began to misfire. i returned immediately to the dealership and tech fixed it and im happy.
12/2/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Ricardo T|2023 GMC Yukon
Confirmed Service Customer
11/13/2025
Very good service. Ashley was very nice and kept me updated on the progress on when my car would be done.
11/14/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
WADDELL, AZ
Bill B|2023 GMC Acadia
Confirmed Service Customer
11/13/2025
Ashley was very professional and explained all aspects of the work to be done!!
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Yates Buick GMC INC
GOODYEAR, AZ
Ognjen S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/21/2025
My experience at Yates was truely phenomenal. From the start with my sales agent to the finish line of having my vehicle personally delivered to my doorstep to accommodate our long commute spoke how great Yates GMC is. Would recommend to anyone and definitely will be back for our next purchase!
KRISTOPHER NICKEL
11/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us. We truly appreciate your recommendation and look forward to serving you again in the future!
PEORIA, AZ
Joann A|2021 Buick Encore GX
Confirmed Service Customer
11/25/2025
Very polite service from Jaclyn.
11/26/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Gabriel D|2020 GMC Yukon
Confirmed Service Customer
11/25/2025
Didn’t put brake caliper back on and it fell off and destroyed my rim while I was driving. 20 mins after picking it up
12/3/2025
Our team has acknowledged this review.
GOODYEAR, AZ
Carmine N|2026 Buick Encore GX
Confirmed Sales Customer
12/3/2025
My wife and I have purchased 4 cars in the last 5 years, 2 of them recently and one of the main reasons is the professionalism of the entire staff in ALL our encounters.
JAMES WHITESIDE
12/4/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
LITCHFIELD PARK, AZ
Ernesto E|2023 GMC Yukon XL 1500
Confirmed Service Customer
12/3/2025
Ashley is amazing, very professional, super friendly, very knowledgeable. I've seen her before working there and saw how efficient she is, and this time I had the chance to work with her. Highly recommended!!!
12/4/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Robert N|2019 GMC Yukon XL
Confirmed Service Customer
12/3/2025
I recently came in for a check engine light on my Yukon, and Service Advisor Sean McDermott assisted me right away. He was quick, attentive, and made the process easy from the moment I arrived. Sean arranged a shuttle to Hertz so I could get a rental vehicle without any hassle. He followed up promptly once my Yukon was diagnosed and clearly explained what was needed to complete the repair. Sean’s communication is always straightforward and reliable, and he consistently goes above and beyond—whether I’m dealing with an unexpected issue or simply coming in for an oil change. Overall, my experience was excellent. Sean continues to take great care of me and my vehicle every time I visit the dealership.
12/4/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
AVONDALE, AZ
Allen M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
Dealership was clean and the staff very friendly. Great purchasing experience.
JAMES WHITESIDE
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
Derek R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
Always a great experience getting service done at Yates.
11/14/2025
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
WADDELL, AZ
Edward S|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/17/2025
Matthew was very helpful in understanding my situation and I appreciate it Trudy has been a great salesperson
TRUDY VARIN
11/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKEYE, AZ
Cody B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Everything was great!
KELLEY RAIO
11/29/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Until the next time we meet, take care!
CLAYTON, AL
Patricia G|2023 Buick Enclave
Confirmed Service Customer
11/28/2025
Techs are friendly and extremely efficient
11/29/2025
Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Joey C|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
IT WAS GREAT, GREAT SALESMEN !!!!!
JOHNATHON ROBISON
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PEORIA, AZ
Steven A|2026 GMC Sierra 1500
Confirmed Sales Customer
12/4/2025
My sales person was very attentive
JOHNATHON ROBISON
12/5/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
LAS CRUCES, NM
Esther B|2015 GMC Acadia
Confirmed Service Customer
12/4/2025
The experience was a bit shaky at the beginning, but Ashley got everything sorted out! I appreciate all that she did.
12/5/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
AVONDALE, AZ
Daniel G|2026 GMC Yukon
Confirmed Sales Customer
12/4/2025
Dylan made my vehicle purchase quick, easy, and stress-free. He was friendly, knowledgeable, and truly listened to what I needed. Outstanding service—I highly recommend working with him!
DYLAN GROSS
12/5/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Loren S|2026 Buick Encore GX
Confirmed Sales Customer
12/4/2025
What a remarkable, no hassle, experience. I came into Yates Buick GMC not expecting to buy a new ‘26 Buick Encore GX because I was so upside down with my previous purchase with Drivetime (horrible experience). Thanks to Tyrell (Sales), Dale W., Carlos (Finance), Derek, and Matt, I was able to get all the applicable incentives, plus a newer vehicle (by 10 years) with full warranties, etc. Thus, making it a truly rewarding experience for both parties. Thank You!!
TYRELL KING
12/5/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Samuel A|2026 GMC Yukon
Confirmed Sales Customer
12/10/2025
Great experience Saint was great.
NASSEEN GUTIERREZ
12/11/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
GILBERT, AZ
Victor D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/12/2025
Great experience from start to finish! The team was friendly, honest, and very easy to work with. No pressure, no games—just straightforward service and a smooth buying process. I’m very happy with my purchase and would definitely come back or recommend this dealership to friends and family.
TYRELL KING
12/13/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
BUCKEYE, AZ
Decarrol C|2020 GMC Yukon
Confirmed Service Customer
12/12/2025
It is always a pleasure coming to Yates to for service of my vehicles. The staff is always friendly and professional. Ashley Salias is the reason why I continue my business with Yates. She is always supportive, informative, and communicative. She continues to make me aware of any situation related to my vehicle. My most resent visit, Ashley was able to speak with my warranty company (Car Shield) and was able to have them pay for the repairs that were needed with minimum out of pocket cost to me. I always appreciate working with Ashley. Keep up the great work.
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
Diana F|2020 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
Ashley was very friendly and attentive. First time working with her.
12/20/2025
hank you for sharing this positive feedback. We’re glad Ashley made your first experience with her friendly and attentive—it’s great to have her on the team!
AVONDALE, AZ
Gabriel L|2019 GMC Yukon XL
Confirmed Service Customer
12/19/2025
Well I had to give you three stars, and here why. I had appt schedule on 12-16-2025 for oil change at 3:30 pm, didleave out of there till after 6pm. I was person there to get service done. I dont even think they did a Multi- Point inspection or rotate my wheels like they said they would. I was not planning on coming back, but because there was an older gentleman there saying good things about Yates dealership, he said there good people here and to try them again. He's been coming there over 10 yrs now for service. But he also said to write my experience on the survey as well. I will return hopefully better service. And maybe get a documentation inspection sheet my entire vehicle. Thank you.
12/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PHOENIX, AZ
Steven H|2016 GMC Acadia
Confirmed Service Customer
11/28/2025
Ashley is great service rep. always treats me fair.
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PEORIA, AZ
Ann M|2026 GMC HUMMER EV SUV
Confirmed Sales Customer
12/4/2025
Everyone from clerk to finance was super professional and kind. The guy that explain EV charge to me entertained my questions and answered them all. I didn’t feel I was inconveniencing him. Saint was a sweetheart. GMC helped me with apps to charge vehicles after hours. The process in my opinion was super quick but I knew what I wanted when I got there. I think the EV life is a new way of life and still getting use to it but GMC did a great job.
NASSEEN GUTIERREZ
12/5/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SEBRING, FL
Robert M|2024 GMC Yukon
Confirmed Service Customer
12/6/2025
Quick service...greatly appreciated Daisy taking care of us.
12/7/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Gilbert E|2026 GMC Yukon
Confirmed Sales Customer
12/11/2025
smooth and quick
JAMES WHITESIDE
12/12/2025
Smooth and quick service makes every visit easier, and we’re glad yours was exactly that. Thanks for sharing this positive experience.
TOLLESON, AZ
Julie V|2017 GMC Terrain
Confirmed Service Customer
12/14/2025
Staff is always professional and helpful.
12/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Guadalupe A|2023 GMC Yukon
Confirmed Service Customer
12/18/2025
Good service
12/19/2025
Thank you for your feedback! We’re glad you received good service.
PHOENIX, AZ
Maria B|2024 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
Customer service is Great
12/19/2025
Thank you for your feedback! We’re happy our customer service met your expectations.
CASHION, AZ
Denise V|2026 GMC Terrain
Confirmed Sales Customer
12/18/2025
Great experience! My sales person was good as well as Peter in finance.
WILLIAM PATTERSON
12/19/2025
Thank you for sharing your positive experience! We’re glad your salesperson and Peter in finance provided excellent service.
GOODYEAR, AZ
Elizabeth G|2026 Buick Enclave
Confirmed Sales Customer
12/24/2025
Very good experience and a good deal and patience
NASSEEN GUTIERREZ
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Orin O|2014 Buick Enclave
Confirmed Service Customer
12/24/2025
Completed as promised!
12/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Gullermo S|2019 Chevrolet Trax
Confirmed Service Customer
12/7/2025
They did an excellent job fixing the water pump on my 2019 Chevy trax thank you Will recommend to others
12/8/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
BUCKEYE, AZ
Kevin F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/15/2025
Nice guys nice trucks
NASSEEN GUTIERREZ
12/16/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Robert D|2024 GMC Sierra 1500
Confirmed Service Customer
12/17/2025
Always great
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Alma A|2024 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
I took my truck and it took more then 3 weeks to get my truck back
12/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Steven H|2016 GMC Acadia
Confirmed Service Customer
12/26/2025
Ashley, Represents Yates admirably. She always makes sure my vehicle is taken care of. Great customer service. If, when I ready to purchase another vehicle Yates is first consideration.
12/27/2025
Thank you for your kind words! We’re thrilled to hear Ashley provides such excellent care and customer service for your vehicle. We look forward to assisting you whenever you’re ready for your next purchase, and we truly appreciate your loyalty to Yates Buick GMC.
PEORIA, AZ
Derek R|2007 GMC Sierra
Confirmed Service Customer
12/27/2025
Everyone there is super friendly.
12/28/2025
Thank you for highlighting our friendly team! We’re delighted that everyone made your visit enjoyable, and we can’t wait to welcome you back soon.
WADDELL, AZ
Russell W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
It was our first time to visit this dealership. Most all my past experiences have not been good to horrible. Mainly for the relentless pressure they put on you & drag your miserable experience out all day. Both my wife and I had the best experience ever through out this whole process of any dealer we have ever been to. Our sales rep Trudy was wonderful, she was patient with me & explained every question we had. Then into the paper processing office, which again was so positive. Even though he had several more clients to process after us, he really took the time to answer all our questions, he wasn’t rushed nor quilting us into any extra’s that we were not interested in. This document process was very smooth. We will definitely be back to this dealership for our next purchase in the future…
TRUDY VARIN
1/1/2026
We’re delighted your first visit exceeded expectations! It’s wonderful to hear Trudy and our team provided a patient, positive, and pressure-free experience, you’ll always be welcome back for your next purchase.
SURPRISE, AZ
Lucio G|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Muy buen servicio y con gente joven
NASSEEN GUTIERREZ
11/27/2025
Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión.
AVONDALE, AZ
James S|2017 GMC Terrain
Confirmed Service Customer
12/8/2025
Excellent
12/9/2025
Thank you! We’re happy your experience was excellent.
GOODYEAR, AZ
Bruce R|2022 GMC Yukon
Confirmed Service Customer
12/12/2025
Chris our service rep was amazing. He was very thorough, friendly and explained things so we could fully understand. He was very professional and we appreciated all he did for us.
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PEORIA, AZ
Dan R|1988 Chevrolet Cavalier
Confirmed Service Customer
12/18/2025
Every thing was great
12/19/2025
We’re delighted everything went great during your visit! Thank you for taking the time to share your feedback.
GOODYEAR, AZ
Rickie G|2024 GMC Canyon
Confirmed Service Customer
12/18/2025
I have had a good experience every time I have had my Canyon serviced at Yates.
12/19/2025
Thank you for your loyalty! We’re happy your GMC Canyon service visits at Yates Buick GMC have always been positive experiences.
BUCKEYE, AZ
Lauree L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Car came with a chip on the door handle, 79k car dealers solution is to touch up paint by dent guy
TRUDY VARIN
12/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOLD BEACH, OR
Arturo L|2026 Buick Encore GX
Confirmed Sales Customer
12/26/2025
Nice pleople.
ADRIAN MARTINEZ
12/27/2025
Thank you for the compliment. We’re glad our team made a positive impression and provided a friendly experience.
LITCHFIELD PARK, AZ
Jeremiah W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/26/2025
Zzz
12/27/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BUCKEYE, AZ
Rodrigo L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/2/2026
Good
1/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BUCKEYE, AZ
Treazure K|2025 Buick Enclave
Confirmed Sales Customer
12/20/2025
Awesome and seamless!
JOHNATHON ROBISON
12/21/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Emanuel G|2022 Chevrolet Traverse
Confirmed Service Customer
12/23/2025
The service advisor Chris was very knowledgeable and kind.
12/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
Alexander A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/29/2025
My service advisor Jacklyn was exceptional as always with delivering high class service. I felt from the start of scheduling my vehicle for service to drop off went smooth and I wanted to highlight the communication with status of my vehicle was exceptional from Jacklyn. Thank you and always my recommended service center Yates.
12/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GOODYEAR, AZ
Lawrence S|2024 GMC Sierra 1500
Confirmed Service Customer
12/30/2025
Had the truck in for an oil service and a weak battery. The battery was replaced, but when I got home, I discovered that now I had a new problem. The radio would continue to play for 2 hours after exiting the truck. I called the service department, and they stated that I would need to bring the truck back and leave it for 1 or 2 days to have the problem diagnosed. I explained that it was not possible, and I would need to arrange a time to bring it in and wait for it. Service stated that it was not possible, and I should check with another dealer to see if it could be done faster. I did, and it was done in a couple of hours by Sands Chevrolet in Surprise. This was the first major issue that I have had with the truck and needless to say, very disappointed in the service at Yates.
1/2/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SURPRISE, AZ
Traci W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
Everyone was helpful, no pressure from anyone. Overall great experience.
TRUDY VARIN
1/1/2026
We’re glad our team provided helpful, pressure-free service! It’s wonderful to hear your overall experience was great.
PEORIA, AZ
Damon P|2026 Buick Enclave
Confirmed Sales Customer
1/5/2026
Love how I was treated
TYRELL KING
1/6/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BUCKEYE, AZ
Magdalena D|2014 Chevrolet Cruze
Confirmed Service Customer
12/1/2025
Awesome service and very customer friendly.
12/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GLENDALE, AZ
Adrian P|2026 GMC Canyon
Confirmed Sales Customer
12/2/2025
Staff was friendly, efficient, and made the car buying process a breeze. They weren’t pushy with updsales, which was appreciated. When we need a car again, we will definitely come to them again.
NASSEEN GUTIERREZ
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SAN TAN VALLEY, AZ
Rajesh K|2026 Buick Enclave
Confirmed Sales Customer
12/23/2025
Working with Yates was great!! Yates team was very professional and made the experience as seamless as possible.
JOHNATHON ROBISON
12/25/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHANDLER, AZ
Andres R|2025 GMC Sierra 1500
Confirmed Service Customer
12/28/2025
Every time i have a question about my vehicle ... the guy on the dealership never calls back with an answer
12/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TONOPAH, AZ
Mark E|2025 Buick Enclave
Confirmed Service Customer
12/29/2025
Service advisor chris is a 5+ out of 5 stars. He did a great job keeping me appraised and scheduling appointment to replace a damage tire and follow up!. Rating of service would have been 5 except one of the other sensors (non replaced tire) went out of spec.in the process.I got alert as I drove home from appointment. Also, Getting notifications from my buick app / checked tire pressure manually and it’s good. Chris did a GREAT job following up with me on process to bring it back to reset sensor. Have family visiting will bring it back when convenient. Again I will always seek Chris when scheduling He has c=great communication skills.
12/30/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Donald S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/3/2026
We were very happy with our experience.
MOISES STEVENSON
1/4/2026
We appreciate your kind feedback. It’s wonderful to know you were very happy with your experience. We look forward to seeing you again.
CHANDLER, AZ
Ernesto C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/7/2026
Great service from Hector who was able to help me
HECTOR NELSON
1/7/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
SALOME, AZ
Francisco G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/7/2025
Great customer service
HECTOR NELSON
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TONOPAH, AZ
Kathryn A|2015 Buick Verano
Confirmed Service Customer
12/13/2025
Very professional and the service rep kept track of my car, informed me about where we were in the process - and didn't find unexpected problems that HAD to be taken care of. She told me the service would be 2 hours - I was back on the road 2 hrs and 15 minutes after I gave her the keys.
12/14/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
SUN CITY, AZ
Alys G|2021 GMC Canyon
Confirmed Service Customer
12/14/2025
Everyone was as very helpful
12/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Nora R|2025 Buick Enclave
Confirmed Service Customer
12/21/2025
excellent service
12/22/2025
We appreciate your kind feedback. It’s great to know you received excellent service during your visit. We look forward to serving you again.
AMARGOSA VALLEY, NV
Sandra B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/24/2025
Service was excellent and our advisor was very helpful
12/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AVONDALE, AZ
Ashley S|2023 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
You know this is the best team. You know.
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SURPRISE, AZ
Joseph T|2022 GMC Canyon
Confirmed Service Customer
1/7/2026
Sean and his team were very professional.
1/8/2026
We’re grateful for your kind words about Sean and the team. Professionalism and teamwork are always our priorities. We appreciate the opportunity to serve you.
BUCKEYE, AZ
Lisa C|2012 Buick Verano
Confirmed Service Customer
1/7/2026
Josie the woman that provides transportation is excellent. Great personality. The cost to repair my car was rather high. I had paid the invoice and was getting in my car when I realized I had a coupon that possibly could reduce my bill 15% less. The young man said the “Wild” coupon could not be used on a warranty service - what about the labor fees? And Daisy said the transaction had already been done. Maria the receptionist was so kind. She made copies for Jeremy to review for approval. Awaiting an answer from Jeremy.
1/8/2026
Thank you for sharing your experience and recognizing Josie and Maria’s excellent service. We’re glad their professionalism and care stood out while we work through the coupon situation. Your patience and understanding are greatly appreciated.
GOODYEAR, AZ
Mahnaz Z|2024 GMC Sierra 1500
Confirmed Service Customer
1/9/2026
Great customer service and good job always
1/9/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
AVONDALE, AZ
Rogelio C|2025 GMC Sierra 1500
Confirmed Service Customer
1/2/2026
Love Jaclyn, always goes above and beyond to help. Thanks
1/3/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Rafael J|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/2/2026
Experience was great. My sales guy Hector Nelson did an awesome job at answering my questions and over all it was a good experience. This has been my 2nd vehicle I purchased at Yates.
HECTOR NELSON
1/3/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BUCKEYE, AZ
Mary D|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
I like working with my service advisor Jaqueline . That the biggest reason . Liberty GMC is actually closer .
1/8/2026
Thank you for sharing your experience. We’re thrilled you enjoy working with Jaqueline and we truly value your loyalty.
PAYSON, AZ
Vanessa K|2026 GMC Sierra EV
Confirmed Sales Customer
1/7/2026
Tyrell and the team at Yates were excellent. Great customer Service!
TYRELL KING
1/7/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
PHOENIX, AZ
Steffen B|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/8/2026
work was complete on time and to a very high standard.
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Gerald W|2025 Buick Envision
Confirmed Sales Customer
1/8/2026
Upon vehicle delivery, no plastic protection sheets were removed from front door handles, front door Aviner threshold decals, dashboard, or heads up display. Not a big deal for most but the heads up display cover was so difficult, I went to Tempe Buick dealership for assistance. Also, I mentioned on the test drive that the tire pressure indicator showed that the tires were not at proper pressure. Yesterday, the car's TPMS system alerted me to improper pressure. I went to Discount Tire to have the tire pressure corrected. I believe I was told that the vehicle had nitrogen inflated tires. I don't believe Discount put nitrogen in the tires. Lastly, I am not happy about the fact that I have to return to Yates Buick for my purchased maintenance contract. I live in Ahwatukee and Tempe is much closer than Goodyear. After reviewing what warranty items I purchased, I'm still confused about what my additional warranty purchases cover
KELLEY RAIO
1/9/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PHOENIX, AZ
Debbie O|2021 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
Great service
1/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
CASHION, AZ
Mia K|2021 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
Ashley did a great job of informing of the issue as well as reaching out periodically to give me updates. I really appreciated her friendliness, professionalism, and thoroughness.
1/3/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GOODYEAR, AZ
Garry D|2026 GMC Yukon
Confirmed Sales Customer
1/5/2026
It was quick and simple
TRUDY VARIN
1/6/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PINETOP, AZ
Rory E|2021 GMC Acadia
Confirmed Service Customer
1/8/2026
Great job as always!
1/9/2026
We appreciate your continued support. It’s great to know our team continues to deliver excellent service!
LAVEEN, AZ
Dempsey Y|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
1/8/2026
Luis was very helpful and respectful. He took the time to show me all of the features of the vehicle. Matthew the financial manger was very nice and really did everything to work with us to get us the best deal. We were able to get an amazing deal and over I had a great experience and I highly recommend Yates.
LEWIS GRIER TAVIZON
1/9/2026
Thank you for the thoughtful review. We’re thrilled Luis and Matthew made your visit informative, respectful, and helped secure an amazing deal, you’re the reason we strive for excellence!
BUCKEYE, AZ
Logan W|2022 GMC 1500 Sierra
Confirmed Service Customer
1/9/2026
Ashley was kind and helpful. She made the service process easy and kept me updated with what was going on. Very satisfied!
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SURPRISE, AZ
Brad S|2019 GMC Acadia
Confirmed Service Customer
1/9/2026
Great communications! Very clear on costs! Mechanic worked thru lunch to complete job 1 day early. Above and beyond!
1/10/2026
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
GOODYEAR, AZ
Adan R|2026 Buick Enclave
Confirmed Sales Customer
1/12/2026
Exelent sales man hertor nelson
HECTOR NELSON
1/13/2026
Hello, we're happy to hear you had a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TONOPAH, AZ
Mark A|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/23/2025
Great...done faster than I expected. Personal and professional. Will recommend to all.
11/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TACOMA, WA
Myrna Y|2015 Buick LaCrosse
Confirmed Service Customer
11/23/2025
Chris is so patient & nice
11/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Tammy B|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/17/2025
My experience was great with Kelley Rio. No issues from start to finish. Excellent person to deal with.
KELLEY RAIO
12/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PHOENIX, AZ
Richard G|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/17/2025
Excellent! Very impressive dealership. No pressure and very cordial. James Whiteside was extremely helpful and so was Finance Mgr Eddie Zamora. I highly recomend Yates GMC dealership.A very plesant experience!
JAMES WHITESIDE
12/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
GLENDALE, AZ
Autumn J|2021 Buick Enclave
Confirmed Service Customer
12/20/2025
It was great. No issues.
12/21/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
ANTHEM, AZ
Jennifer M|2026 GMC Sierra 1500
Confirmed Sales Customer
12/20/2025
Bill Patterson was an awesome sales person. He listened to what we wanted and found it instead trying to shove us into anything. No pressure.
WILLIAM PATTERSON
12/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
SUN CITY, AZ
Cristian R|2019 GMC Yukon XL
Confirmed Service Customer
12/21/2025
Excellent
12/22/2025
We appreciate your positive rating and your support. It’s wonderful to know your experience met your expectations. Thanks for choosing us, and we hope to see you again soon.
PHOENIX, AZ
David D|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/6/2026
Always on time and efficient.
1/9/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SURPRISE, AZ
Alejandro L|2011 Chevrolet Silverado
Confirmed Service Customer
1/11/2026
Great service.
1/12/2026
Thank you for sharing your positive experience. We’re pleased to know the service met your expectations and left a great impression.
LITCHFIELD PARK, AZ
Jorge N|2021 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Nice service on the staff on service department
11/28/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PHOENIX, AZ
Michael C|2017 GMC Acadia
Confirmed Service Customer
1/16/2026
Brought 2 vehicles in over 3 days. $3,000 of maintenance total for both. First vehicle came back with a broken windshield wiper blade, all else was good. Second vehicle, came back unwashed. Looked at the invoice and it had instructions for courtesy wash. All else was good. Suggestion: have service writers inspect vehicles for the obvious (unwashed, plastic, paper, rags, etc) after service. Can’t imagine that taking more than two minutes per vehicle. Repair of Tire Pressure Monitor system is WAY overpriced, which some of us will take it to a local tire store for repair at half price, or better. Just saying. Small items like this gets me to look for new make and model for next purchase. The main reason for me choosing Yates is due to getting screwed by competition service department. Have a nice day.
1/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PEORIA, AZ
Tammy L|2016 GMC Yukon
Confirmed Service Customer
1/23/2026
Took me without a appointment and was fast at fixing the problem..
1/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Nancy C|2018 Buick Encore
Confirmed Service Customer
1/26/2026
Very good Vicki was great
1/27/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
BUCKEYE, AZ
Omar L|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/26/2026
had a great experience with salesman, very friendly, and answered all my concerns.
HECTOR NELSON
1/27/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TONOPAH, AZ
Fallon G|2026 GMC Yukon
Confirmed Service Customer
1/26/2026
Had a great experience in the service dept. will definitely come back!
1/27/2026
We appreciate your kind feedback! It’s great to hear our team was able to help and make your experience a good one. Thank you for choosing us!
BUCKEYE, AZ
Larry J|2019 GMC 1500 Sierra
Confirmed Service Customer
1/30/2026
Good work. Work performed as scheduled. Ashley did a great job.
PHOENIX, AZ
ANDRES E|2026 GMC Sierra 1500
Confirmed Sales Customer
2/2/2026
Everything was amazing from start to finish. I didn’t have any hiccups or any problems. They were All-Star team got everything done and they got me out in a few hours. I’m forever grateful to Andrew Orr and his team.
TANNER OLMSTEAD
2/4/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PHOENIX, AZ
Dane C|2024 GMC Sierra 1500
Confirmed Service Customer
1/10/2026
Ashley as usual did a great job getting me in and out quickly
1/11/2026
Thank you for your kind words! We’re thrilled Ashley could get you in and out quickly as usual. We look forward to seeing you again soon.
BUCKEYE, AZ
Fallon G|2026 GMC Yukon
Confirmed Sales Customer
1/13/2026
Great experience!
JAMES WHITESIDE
1/14/2026
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Sean J|2023 Chevrolet Camaro
Confirmed Service Customer
1/13/2026
I reached out to Jaclyn McDowell to schedule a transmission fluid exchange service and she was quick and helpful to get me in at an appropriate time that worked with my schedule. Although there was a need for a higher quality fluid than what was originally quoted, the service team was prompt in contacting me and informing me of what was needed to proceed. The service was performed as required and the vehicle is operating better than before. Thank you for your help in maintaining me vehicles performance.
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Richard E|2025 Buick Enclave
Confirmed Service Customer
1/13/2026
2025 Enclave module installed same day. So at this point I would say everything is good.
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LAVEEN, AZ
Juan S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/15/2026
Excelente service
1/16/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
GOODYEAR, AZ
Dave W|2015 GMC Acadia
Confirmed Service Customer
1/15/2026
Sean did an excellent job of setting up my appointment for oil change and tire rotation.
1/16/2026
Thank you for the positive feedback about Sean! We’re glad he set up your oil change and tire rotation smoothly. We appreciate your visit and hope to see you again soon.
BUCKEYE, AZ
Holly M|2023 GMC Yukon
Confirmed Service Customer
1/15/2026
Yates Buick GMC always takes great care of us. The service is unmatched and we will be lifelong customers.
1/16/2026
Thank you for the wonderful and loyal feedback! We’re thrilled Yates Buick GMC continues to take great care of you and provide unmatched service. Your lifelong support means so much, and we look forward to seeing you again.
PHOENIX, AZ
Olson, K|2018 Buick Regal
Confirmed Service Customer
2/1/2026
Sean was able to get my car right in on Wednesday morning and the air conditioner condenser was repaired by Thursday morning. I appreciated the prompt and efficient extra work that the mechanic did. I thought I was gonna lose the car for three days.
SEAN MCDERMOTT
2/3/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Tony B|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/12/2026
Always exceptional. Ashley is great and has always taken good care of me.
1/13/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
PHOENIX, AZ
Richard A|2015 Chevrolet Camaro
Confirmed Service Customer
1/19/2026
Excellent service advisor and excellent work
1/20/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Neil F|2023 GMC Canyon
Confirmed Service Customer
1/23/2026
I had brought my truck in for oil change and talked to service rep regarding issue with starting truck. I was told they would check the battery for issues. When I picked up my vehicle no record on my payment for service that battery was ever checked. A few days later the check engine light came on. Drove to dealership and stated the issue with check engine light. Service rep stated battery failed and was replaced. Also in checking out from dealership papers stated vehicle was washed. Nope. Dry as a bone. When I brought truck in at beginning of the day I waited outside where normally service rep will come out and greet and begin service request. Stood there waiting 15 minutes. Finally went inside. Service rep was sitting at desk and ask if I needed help. No one had come out to check out other customers waiting for service. Poor customer service is making my decision to try another GMC dealer.
1/26/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LITCHFIELD PARK, AZ
Barbara J|2026 Buick Enclave
Confirmed Sales Customer
1/23/2026
The sales person, Trudy, was excellent and the sales manager was also good to work with.
TRUDY VARIN
1/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Jose V|2024 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
I have always received very professional treatment, thank you.
1/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TOLLESON, AZ
Aurelia C|2021 Buick Encore GX
Confirmed Service Customer
1/29/2026
Ashley, as always is very professional. She is helpful, courteous and informative about your car.
GOODYEAR, AZ
Smith, R|2023 GMC Yukon
Confirmed Service Customer
2/3/2026
Jaclyn/Service Advisor was knowledgeable and communicated, very happy with comprehensive vehicle check. Software update was completed as well.
JACLYN MCDOWELL
2/4/2026
Thank you for the thoughtful review about Jaclyn. We’re glad her communication and thorough vehicle check gave you peace of mind. We appreciate your trust in our service department.
GOODYEAR, AZ
Francisco N|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/31/2025
I had an excellent experience at this dealership thanks to Hector. From start to finish, his customer service was outstanding—professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell he truly cares about his customers and goes above and beyond to provide excellent service. I highly recommend asking for Hector if you’re looking for an honest and great experience. Thank you, Hector!
HECTOR NELSON
1/1/2026
We’re thrilled Hector provided outstanding service from start to finish! Your recognition of his patience, professionalism, and care will be shared with him, thank you for your recommendation.
TONOPAH, AZ
Roshawn F|2019 GMC Acadia
Confirmed Service Customer
1/8/2026
It was good experience working with the staff. First time working with this dealership, hopefully this will continue to be good partnership with servicing my vehicle.
1/9/2026
We appreciate your thoughtful review. It’s great to hear your first experience was positive, and we look forward to continuing a strong partnership in servicing your vehicle.
GLENDALE, AZ
Shane H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/14/2026
Our Salesman was great and had the support of his peers and management if there was any question he could not answer on the spot. Process was easy and no pressure!
TANNER OLMSTEAD
1/16/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LAKE HAVASU CITY, AZ
DEREK R|2026 GMC Canyon
Confirmed Sales Customer
2/4/2026
Experience was great! I will continue to buy all my vehicles at Yates.
ADRIAN MARTINEZ
2/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WADDELL, AZ
JOEL S|2026 GMC Sierra 1500
Confirmed Sales Customer
2/6/2026
Trellis is a excellent salesman
TYRELL KING
2/7/2026
Thank you for the positive and supportive feedback about Trellis. We’re glad his excellent approach made your experience better. We appreciate your business and look forward to serving you again.
FORT MOHAVE, AZ
MARY C|2026 GMC Canyon
Confirmed Sales Customer
2/6/2026
Your sales person Trudy was wonderful with our experience in buying a new vehicle. Considering all the new technology in all new vehicles, she took the time to explain and input alot of our info into the systems. My husband and I are not to handy with computers, but Trudy took the time to help us with that. Thanks again with all her help in the whole process. Mary and Manuel Castro
TRUDY VARIN
2/7/2026
Thank you for the warm and detailed feedback about Trudy. We’re glad she made the technology and buying process easy and comfortable for you both. We appreciate your trust and look forward to seeing you again.
GOODYEAR, AZ
Washington, L|2025 Buick Enclave
Confirmed Service Customer
2/9/2026
Great
ALEJANDRO MENDOZA
2/10/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PHOENIX, AZ
Luke Y|2025 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Ashley is an amazing. She is always very informative and keeps us updated on the status of our vehicles. She is really the reason we keep coming back to the dealership. She is a great asset and is great at her job! A++++. Highly recommend.
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Gustavo G|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/15/2026
Really helpful and friendly service rep.
1/14/2026
We're glad to hear you found our staff was friendly and helpful! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AVONDALE, AZ
Boyd B|2018 GMC Terrain
Confirmed Service Customer
1/13/2026
did everything requested did not try to oversell anything
1/13/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
GOODYEAR, AZ
Sam S|2018 GMC 1500 Sierra
Confirmed Service Customer
1/13/2026
Great service
1/14/2026
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Michael S|2020 GMC 1500 Sierra
Confirmed Service Customer
1/24/2026
I brought my 2020 GMC pick up into Yates for an oil change and tire rotation. I was very pleased with the service especially because I was in and out of there within an hour.
1/26/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
WADDELL, AZ
Manning, A|2016 GMC Acadia
Confirmed Service Customer
2/2/2026
Easy in, easy out. Fulfilled a recall issue.
VICKI ALLEN-RAINES
2/4/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LITCHFIELD PARK, AZ
Barcenas, A|2026 GMC Sierra 1500
Confirmed Service Customer
2/3/2026
The truck came back to us with scratches dirty when they said it’s running threw the car wash idk the experience was not grate
VICKI ALLEN-RAINES
2/4/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LITCHFIELD PARK, AZ
Munoz, J|2020 GMC Yukon
Confirmed Service Customer
2/9/2026
Communication from Daisy was great.
DAISY ALVARADO
2/10/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
WADDELL, AZ
Laurel G|2023 Buick Envision
Confirmed Service Customer
1/14/2026
Easy in and out great service
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Rhonda M|2012 Chevrolet 2500 Silverado
Confirmed Service Customer
1/14/2026
Chris Brown was great. Friendly, informative and helpful.
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Shanna N|2026 Buick Envista
Confirmed Sales Customer
1/16/2026
Great experience.
NASSEEN GUTIERREZ
1/17/2026
Thank you for the kind and simple feedback. We’re glad your experience was smooth and enjoyable. We appreciate your visit and look forward to seeing you again.
PHOENIX, AZ
Thomas O|2025 Chevrolet Equinox
Confirmed Service Customer
1/17/2026
I had a chip in windshield that needed evaporation. Chris Brown looked at it got it in and it was repaired. Very good service service!
1/18/2026
We appreciate your positive and detailed review of Chris. It’s great to know your windshield repair was handled quickly and smoothly, and we’re glad the service stood out.
GOODYEAR, AZ
Mary P|2023 GMC Sierra 1500
Confirmed Service Customer
1/17/2026
Chris was very accommodating to my changes to the appointment due to illness. I appreciate the fast service, communication, and friendliness of Chris and the rest of the Yates GMC staff.
1/18/2026
We appreciate your thoughtful and appreciative review about Chris and our staff. We’re glad the flexibility, communication, and friendly service made things easier for you, and we wish you continued good health.
SURPRISE, AZ
Rosemary S|2026 Buick Envista
Confirmed Sales Customer
1/22/2026
Very Friendly and welcoming with no pressure
DELVONSHA WRIGHT
1/23/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Halsey, J|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/4/2026
I’m was hoping for better customer service as well as human decency within how the dealership does business. I can only speak in regards to the vehicle service department.
VICKI ALLEN-RAINES
2/5/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
ALICIA G|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/17/2026
Trudy Varin was AMAZING!!!
TRUDY VARIN
2/18/2026
What an amazing compliment for Trudy! We’re so grateful for your enthusiastic praise and are lucky to have her on our team.
CHULA VISTA, CA
Hector M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Went in for oil change and tire rotation. They did the oil change but did not rotate the tires
1/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TOLLESON, AZ
Jacob N|2026 GMC Terrain
Confirmed Sales Customer
1/20/2026
Everyone was super helpful and respectful.
TYRELL KING
1/21/2026
We’re grateful for your kind and thoughtful review. Super helpful and respectful service is what we aim to provide every day. Thank you for visiting, and we hope to assist you again soon.
SCOTTSDALE, AZ
Cody P|2025 Chevrolet Equinox
Confirmed Service Customer
1/23/2026
Great Lobby and Service
1/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AVONDALE, AZ
Michael B|2022 Buick Encore
Confirmed Service Customer
1/27/2026
When my wife and I moved to the Greater Phoenix area. We left WI and a GM/BUICK dealer that gave us GREAT SERY. After moving here I found Yates GM/ BUICK. Yates is by FAR a BETTER DEALER. And then having Jaclyn as a SERVICE TECH. Jaclyn is a ROCKSTAR. She has always come through anytime I have called for Yates help. Helpful, timely, and a warm smile . I HIGHLY RECOMMEND YATES
1/28/2026
Thank you for the glowing and detailed feedback. We’re thrilled Jaclyn and the Yates Buick GMC team provided helpful, timely service with a warm smile, making your experience even better than your previous dealer. Your recommendation means a lot, and we look forward to seeing you again!
TOLLESON, AZ
Anthony D|2026 Buick Encore GX
Confirmed Sales Customer
1/31/2026
It was the best ever
SUN CITY, AZ
Schomburg, R|2023 Buick Envision
Confirmed Service Customer
2/6/2026
Ashley ,was very professional.
ASHLEY SALINAS
2/7/2026
We appreciate your positive words about Ashley. Her professional and attentive service helps create a smooth experience every time. Thank you for choosing us, and we hope to see you again soon.
SUN CITY, AZ
Hague, J|2025 GMC Sierra 1500
Confirmed Service Customer
2/12/2026
Unfortunately my truck has been in for warranty work multiple times and have been without my truck off and on for 1-2 weeks at each visit. It’s been real frustrating. My first service experience wasn’t that great, however, this time Jeremy and Chris have been easy to work with and I truly felt like they were going out of their way to ensure my truck was handled correctly and as quickly as possible.
CHRISTOPHER BROWN
2/13/2026
We truly appreciate your honesty and understand how frustrating repeated warranty visits can be. We’re grateful Jeremy and Chris were able to turn things around and provide attentive, dedicated support to get your truck handled properly and as quickly as possible.
SURPRISE, AZ
Parra, M|2025 GMC Sierra 3500 HD
Confirmed Service Customer
2/16/2026
Too long for an oil service
ALEX DUENAS
2/17/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
AVONDALE, AZ
Luis G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
I had a great experience
1/16/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Oscar O|2026 GMC Sierra 1500
Confirmed Sales Customer
1/23/2026
as a first time buyer my experience was really good
NASSEEN GUTIERREZ
1/24/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
PHOENIX, AZ
Anthony H|2022 GMC 2500HD Sierra
Confirmed Service Customer
1/23/2026
Alex is great.
1/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
John G|2018 GMC Yukon
Confirmed Service Customer
1/27/2026
Ashley was great to work with! Efficient, friendly and informative
1/28/2026
Thank you for the kind and encouraging review. We’re glad Ashley delivered efficient, friendly, and informative service during your visit. We appreciate your business and hope to welcome you back soon.
PHOENIX, AZ
Humberto D|2019 GMC 1500 Sierra
Confirmed Service Customer
1/30/2026
Service was prompt
GOODYEAR, AZ
Haagen, M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/4/2026
Scheduling was easy, service team great, in and out. Thank you.
DAISY ALVARADO
2/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AVONDALE, AZ
Bossack, M|2011 Chevrolet Silverado
Confirmed Service Customer
2/7/2026
It all begins with Ashley first point of contact. Professional she listens and most importantly has the right attitude to deal with the public. Then comes Omar who is top notch. 2 reasons I keep coming back
ASHLEY SALINAS
2/8/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LITCHFIELD PARK, AZ
Carreon, K|2024 Chevrolet Equinox
Confirmed Service Customer
2/16/2026
I always have quick service here and they take care of my vehicle very well. I like going here way better than where I actually bought my vehicle. I've gotten Jaclyn twice now as a service provider and she's so kind and updates you in person and over text if anything comes up.
JACLYN MCDOWELL
2/17/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
PHOENIX, AZ
Alexander, R|2024 GMC Sierra 1500
Confirmed Service Customer
2/19/2026
Again, excellent service received
JACLYN MCDOWELL
2/19/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GOODYEAR, AZ
Johnson, P|2021 Buick Enclave
Confirmed Service Customer
2/6/2026
Very good
ALEX DUENAS
2/7/2026
We appreciate your positive and encouraging feedback. It’s always our goal to provide very good service every visit. Thank you for choosing us, and we hope to see you again soon.
GOODYEAR, AZ
HEATHER K|2025 Buick Enclave
Confirmed Sales Customer
2/6/2026
Tyrell was fantastic to work with — knowledgeable, communicative, and kept me informed every step of the way. He made the entire car-buying process smooth and stress-free. Highly recommend!
TYRELL KING
2/7/2026
Thank you for the outstanding and detailed feedback about Tyrell. His knowledge and communication help create a smooth, stress-free experience every time. We truly appreciate the recommendation and look forward to serving you again.
SURPRISE, AZ
Davirro, Y|2018 Buick Enclave
Confirmed Service Customer
2/6/2026
Ashley Salinas was great to work with as our car was diagnosed and repaired in less than 6 hrs.
ASHLEY SALINAS
2/7/2026
Thank you for the kind and positive feedback about Ashley Salinas. We’re glad the diagnosis and repair were completed quickly and smoothly for you. We appreciate your trust and look forward to serving you again.
LITCHFIELD PARK, AZ
Lewis, D|2022 Buick Envision
Confirmed Service Customer
2/11/2026
ALLWAYS GREAT SERVICE AND FRIENDLY PEOPLE
ALEX DUENAS
2/12/2026
We truly appreciate your enthusiastic support! It’s always our goal to provide great service with friendly faces. We look forward to welcoming you back.
PEORIA, AZ
Tekie, N|2021 GMC Yukon XL
Confirmed Service Customer
2/11/2026
Great service! Thank you
ALEX DUENAS
2/11/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LITCHFIELD PARK, AZ
Johnson, J|2023 Buick Envision
Confirmed Service Customer
2/13/2026
A
VICKI ALLEN-RAINES
2/14/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
AVONDALE, AZ
Pallett, L|2023 GMC Acadia
Confirmed Service Customer
2/13/2026
Good
ASHLEY SALINAS
2/14/2026
Thank you for your feedback! We’re glad your experience was good and look forward to welcoming you back.
GOODYEAR, AZ
Demarr S|2025 GMC Canyon
Confirmed Service Customer
2/23/2026
Very warm and friendly service.
ASHLEY SALINAS
2/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
WADDELL, AZ
Deese, D|2019 GMC 2500HD Sierra
Confirmed Service Customer
2/25/2026
Always good service here.
ALEX DUENAS
2/26/2026
We truly appreciate your loyal support and thoughtful feedback. It’s always our pleasure to provide consistently great service, and we look forward to seeing you again soon!
SURPRISE, AZ
Monacelli, T|2024 Buick Enclave
Confirmed Service Customer
2/5/2026
From the moment I called to make the appointment to the actual service, they were very nice and helpful.
VICKI ALLEN-RAINES
2/7/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PEORIA, AZ
Driscoll, P|2025 Buick Envista
Confirmed Service Customer
2/13/2026
Vicki was my service rep and she was amazing and helpful to me. She is fantastic! It was also great to see Tyrell King who sold me my Envista over a year ago! He remembered me and we had a great chat! People made the difference. And you have great people at Yates.
VICKI ALLEN-RAINES
2/14/2026
Thank you for your thoughtful feedback! Vicki and Tyrell are delighted to have made your visit enjoyable, and we’re proud our team continues to make a difference at Yates Buick GMC.
LITCHFIELD PARK, AZ
Lopez, G|2018 GMC Yukon XL
Confirmed Service Customer
2/20/2026
Availability
DAISY ALVARADO
2/21/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Martinez, H|2017 Chevrolet Cruze
Confirmed Service Customer
2/23/2026
I can't get over the fact I was charged over $600+ for 2 burnt out headlamps. Very disappointing I didn't think you'd take advantage of veterans, senior citizens or minorities like that. You have arrived
SEAN MCDERMOTT
2/24/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PHOENIX, AZ
Wiens, G|2025 GMC Sierra 1500
Confirmed Service Customer
2/24/2026
Fast friendly service
ASHLEY SALINAS
2/25/2026
Thank you for your feedback! We’re thrilled you experienced fast and friendly service and look forward to your next visit.
GOODYEAR, AZ
EDWIN E|2026 GMC Sierra 1500
Confirmed Sales Customer
2/26/2026
Deal was straightforward and transparent, staff was easy to work with, overall great experience
CHRIS HELM
2/27/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
ROCKINGHAM, NC
Zavala, D|2025 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
My advisor Ashley is awesome and I have very good success with the service side. I am disappointed in the sales side I was sold a product a service contract that states filter were included and then I find out they are not. So I text my sales person and I get a response via text saying hey we made you a Lot of good deals and you should take that into consideration. I guess I could consider a service plan that essentially charges double the cost of a standard oil change paid in advance and worded in a way that the buyer feels it’s an acceptable deal but in reality it’s a thinly vailed scam. To do the math I was charged 1998.00 for a 60k oil change and tire rotation. I get a service every 5k and the first service is paid by GM so I get 9 oil changes for 2,000.00 pre paid if I make it every time or 222.00 per oil change. I happen to have several GM vehicles and I know the oil changes when paid at the time of service is close to 120.00. But I guess I should forgive this in lieu of the great deal I got when I purchased my truck. I could get into the Yates advantage plan and how that worked for me but that too is a product that when you go to use it I am told is unsupported. Please feel free to reach out to me with questions and I will be happy to discuss
ASHLEY SALINAS
3/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
GUADALUPE P|2026 GMC Terrain
Confirmed Sales Customer
2/11/2026
Lewis was great and very helpful
LEWIS GRIER
2/12/2026
We appreciate your kind words about Lewis! It’s great to know he was helpful and made a positive impression. We look forward to assisting you again.
AVONDALE, AZ
Roffey, E|2024 Buick Enclave
Confirmed Service Customer
2/11/2026
Fine.
VICKI ALLEN-RAINES
2/12/2026
Thank you for your feedback! We appreciate you taking the time to share your experience. We look forward to assisting you again.
BUCKEYE, AZ
Schultz, M|2023 Buick Envision
Confirmed Service Customer
2/23/2026
Everything went very well on this service!
JACLYN MCDOWELL
2/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Bray, H|2019 GMC Acadia
Confirmed Service Customer
2/23/2026
All was great
JACLYN MCDOWELL
2/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
JOHNATHON R|2026 GMC Canyon
Confirmed Sales Customer
2/27/2026
I bought a Canyon its pretty cool . I can watch youtube on the screen. Sorry Trudy
HOUSE SALES
2/28/2026
Thank you for your feedback! We’re glad to hear you’re enjoying your GMC Canyon and all its features. We appreciate you sharing your experience!
GOODYEAR, AZ
Blair, L|2021 Buick Envision
Confirmed Service Customer
2/28/2026
X
ASHLEY SALINAS
3/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GOODYEAR, AZ
Maass, M|2023 GMC Acadia
Confirmed Service Customer
3/2/2026
Great customer service from Ashley. I was kept informed on status of my car.
ASHLEY SALINAS
3/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Meese, R|2021 GMC Yukon
Confirmed Service Customer
3/6/2026
Because of your fine care I am driving a beautiful Red Denali, the envy of the neighborhood..
ASHLEY SALINAS
3/7/2026
Thank you for sharing your experience! We’re glad our team could take care of your vehicle and keep it looking and performing its best. We appreciate your feedback and trust in our service.
LITCHFIELD PARK, AZ
Sheely, C|2026 Buick Encore GX
Confirmed Service Customer
3/6/2026
Daisy is an asset to Yates Buick GMC! Very helpful and has a wonderful disposition!
DAISY ALVARADO
3/7/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Cordova, L|2026 GMC Yukon
Confirmed Service Customer
2/9/2026
I really enjoy working with Ashley. Her customer service is excellent.
ASHLEY SALINAS
2/10/2026
Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to helping again in the future. Take care!
PHOENIX, AZ
Arnold, D|2026 Buick Encore GX
Confirmed Service Customer
2/16/2026
Very satisfied
DAISY ALVARADO
2/17/2026
Thank you for your kind words! We're so happy to hear you’re very satisfied with the service. We look forward to assisting you again whenever you need us!
AVONDALE, AZ
Hayes, R|2025 Buick Envista
Confirmed Service Customer
2/19/2026
Parts are always not available or on back order. You are told different things from when you schedule the service to when you drop off your car.
DAISY ALVARADO
2/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Walsh, T|2022 GMC Terrain
Confirmed Service Customer
2/23/2026
Quick service and good communication
ALEJANDRO MENDOZA
2/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
CARLTON W|2026 Buick Enclave
Confirmed Sales Customer
2/24/2026
Trudy representing Yates was above my expectations of a car salesperson. She was excellent in her skills and her honesty was above reproach.
TRUDY VARIN
2/25/2026
Thank you for your glowing feedback about Trudy! We’re thrilled she exceeded your expectations with her honesty and professionalism. Your kind words mean a lot to us.
ALEXANDRIA, MN
Ellis, B|2025 GMC Canyon
Confirmed Service Customer
2/25/2026
Was only an oil change and tire rotation. Not sure the tires were rotated but the waiting area is nice.
SEAN MCDERMOTT
2/26/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SURPRISE, AZ
CHRISTOPHER G|2026 Buick Envista
Confirmed Sales Customer
3/4/2026
James was great to work with, he was knowledgeable, friendly and very helpful throughout the process which was quick and easy.
JAMES WHITESIDE
3/5/2026
We truly appreciate your fantastic feedback! It’s wonderful to hear James made the process quick, easy, and enjoyable with his knowledgeable and friendly service. Thank you for choosing us, and we hope to assist you again!
BUCKEYE, AZ
Tarrant, J|2023 GMC Acadia
Confirmed Service Customer
3/9/2026
Good people
DAISY ALVARADO
3/11/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Coleman, K|2024 GMC Yukon XL 1500
Confirmed Service Customer
2/19/2026
I scheduled an appointment on Monday for a Wednesday 10:30 AM drop-off. Despite arriving early, I received zero updates until I initiated a text at 3:30 PM, only to be told the truck hadn't been looked at yet. If the shop is backed up, I expect a proactive heads-up. Having grown up in a family that owned dealerships, I know what proper service looks like, and this lack of communication is unacceptable. I will be taking my business elsewhere in the future.
CHRISTOPHER BROWN
2/20/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BUCKEYE, AZ
Bowman, D|2024 GMC Terrain
Confirmed Service Customer
3/10/2026
I have complete confidence that Ashley in service will take care of me and my family as if her own. Thank you!
ASHLEY SALINAS
3/11/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
SHIRLIA G|2026 Buick Encore GX
Confirmed Sales Customer
3/11/2026
Ashley and Tyrell were wonderful.
TYRELL KING
3/11/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
PHOENIX, AZ
Haskins, C|2024 GMC Sierra 1500
Confirmed Service Customer
3/13/2026
It was great people very nice
SEAN MCDERMOTT
3/14/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
WADDELL, AZ
Rozwadowski, J|2011 Buick LACROSSE
Confirmed Service Customer
3/13/2026
I brought it in early the day before the afternoon and they started to do the evaluation ration almost right away. I got several calls from Alex updating me the process and I had my car back in the day of the actual appointment very pleased. I also used the coupon for credit towards my labor costs, which save me some money and I’m very grateful for that.
ALEX DUENAS
3/14/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
LORI C|2026 GMC Yukon
Confirmed Sales Customer
3/13/2026
In knowing that’s it’s not the best time to purchase a new vehicle, I have to say I had another great experience at this dealership. This is our Second purchase from there. Trudy in sales was nice, knowledgeable, timely and was easy to talk to. Thanks Trudy Matthew Sales Manager was great! We had multiple email conversations and he was straight to the point but very polite, no back and forth dealing for days upon end, deal made in 2 days, he compromised with the trade in and I really liked how efficient, kind and honest he was. Thanks Matthew you made the deal great! Lastly was Ramon in finance- he was very kind, knowledgeable, explained everything we were signing and was able to make a deal with the warranty. Great gentleman to deal with. Overall, It truly was great new car purchasing experience. I have to add we LOVE Jacqueline in the customer service department at Yates! She’s amazing, kind, honest and communicates with her customers. She always gets 5 Starts from us.
TRUDY VARIN
3/14/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
GOODYEAR, AZ
Carvana C|2025 Buick Encore GX
Confirmed Service Customer
2/25/2026
Vicki was very great with communication and got our car done with efficiency!
VICKI ALLEN-RAINES
2/26/2026
Thank you for the glowing feedback about Vicki. We’re thrilled she kept you informed and handled everything efficiently, and we’re here anytime you need us!
TOLLESON, AZ
RONALD S|2026 GMC Terrain
Confirmed Sales Customer
2/25/2026
The process was quick and easy.
JOHNATHON ROBISON
2/26/2026
We’re so glad to hear your experience was quick and easy. Thank you for the great feedback, and we hope to assist you again soon!
RED ROCK, AZ
GILBERT B|2026 GMC Sierra 1500
Confirmed Sales Customer
3/3/2026
The best was the salesman Jonathan. He made the process very easy and was informative
JOHNATHON ROBISON
3/4/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
GOODYEAR, AZ
Stein, S|2024 GMC Acadia
Confirmed Service Customer
3/3/2026
Service advisor failed to call my designated number when the service was completed.
VICKI ALLEN-RAINES
3/4/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BUFFALO, MN
Barajas H|2023 GMC Canyon
Confirmed Service Customer
3/9/2026
I had to go looking for the truck; they didn't wash the windows like they said they would, they didn't clean the oil in Barradas, and they didn't check the tire pressure.
DAISY ALVARADO
3/11/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
TOLLESON, AZ
KEITH C|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
3/9/2026
Everything about this dealership is top notch. Highly recommend
MOISES STEVENSON
3/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PAGOSA SPRINGS, CO
Engelstad, T|2025 GMC Sierra 1500
Confirmed Service Customer
3/12/2026
Always a pleasant experience, thanks.
CHRISTOPHER BROWN
3/13/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GOODYEAR, AZ
Magnan, R|2020 GMC Terrain
Confirmed Service Customer
3/15/2026
Fast service
ASHLEY SALINAS
3/16/2026
Thank you for your great review! We're happy to know you received fast and efficient service. We appreciate your support and look forward to your next visit.
PEORIA, AZ
TY T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/19/2026
Is was good and very great sales person and finance guy
DELVONSHA WRIGHT
2/19/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LITCHFIELD PARK, AZ
Taylor, J|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
3/6/2026
First oil change with 6.2l truck. Outrageous pricing on gm issue that we bear the burden. Fuel mileage and now oil change crazy pricing. Considering changing brands...
JACLYN MCDOWELL
3/7/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
ESTELLA C|2026 GMC Sierra 1500
Confirmed Sales Customer
3/11/2026
Purchased a new GMC Sierra. Salesman James was great. Finance rep Carlos was very good too. Made it an easy process!
JAMES WHITESIDE
3/12/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Carvana C|2021 Buick Encore GX
Confirmed Service Customer
3/16/2026
Chris Brown is our advisor and he's always very quick and efficient with the process every time we bring a vehicle to him. Also communication is top tier as well.
CHRISTOPHER BROWN
3/17/2026
Chris will be thrilled to know his efficiency and communication continue to impress! We appreciate your loyalty and kind words.
TOLLESON, AZ
Chambers, B|2025 GMC Sierra 1500
Confirmed Service Customer
3/17/2026
My service rep was grea
ALEX DUENAS
3/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
CHERYL P|2026 Buick Envista
Confirmed Sales Customer
3/18/2026
Nice and friendly staff,the process was easy and they got me approved rather fast
JOHNATHON ROBISON
3/19/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
MESA, AZ
Gessler, E|2024 GMC Terrain
Confirmed Service Customer
3/18/2026
Very courteous
CHRISTOPHER BROWN
3/19/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
LAVEEN, AZ
Gerhardt, T|2025 GMC Acadia
Confirmed Service Customer
3/18/2026
I’ve been using Yates for several years. Your team consistently handles my vehicles service needs quickly and flawlessly.
ASHLEY SALINAS
3/18/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
BUCKEYE, AZ
Flores, R|2023 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
I have been a customer at Yates since 2018. Purchasing multiple vehicles from the dealership and also consistently taking our vehicles to get serviced. Most recently with my 2023 GMC Sierra AT4X I was let down tremendously. From taking it into service with check engine lights telling me that there was something wrong with my transmission before my powertrain warranty expired, to a code being cleared and being told it was a battery issues and me being sent on my way only to come back 5000 miles past my powertrain warranty with the same error message. I was sent on my way again and was told it was just a sensor only for the truck to still be shifting in a not normal way. I asked to Service Rep if the vehicle had been test driven prior to it being returned to me, she told me it was which was a lie, because someone would’ve noticed immediately that something was still wrong as the truck was shifting aggressively on the 2nd and 3rd gear. I take the truck back, and now I need a new transmission and the the service rep is wanting to charge me nearly $7k to replace it. After speaking to multiple employees in sales and service, I finally get a hold of a service manager, he helped get GMC to cover some of the cost of that transmission which ultimately I still don’t believe I should have paid for but I was going on 2 weeks without a vehicle and I just needed it to be taken care of. Finally get the truck back only for the new transmission to be overheating and having to take it back AGAIN. They replace another part in the transmission and as of now, no more overheating. In my 8 years of coming to this dealership I’ve had dealt with bad customer service with bad communication, lies and lack of accountability and ownership. Needless to say, I won’t be bringing anymore business to this dealership, I’m actually selling my truck now and purchasing a Non GMC vehicle from how let down I was through this entire experience. Heart breaking for me as I was raised in GM vehicles all my life.
DAISY ALVARADO
3/3/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
Carreno, C|2023 GMC Sierra 1500
Confirmed Service Customer
3/10/2026
Always good service
ALEJANDRO MENDOZA
3/11/2026
We appreciate your loyalty and kind words! It’s wonderful to know our service consistently meets your expectations. We look forward to keeping your vehicle in top shape for years to come!
PHOENIX, AZ
Henry, J|2015 GMC Yukon
Confirmed Service Customer
3/13/2026
I was told an hour it took over 2 hours to complete the work.
ALEX DUENAS
3/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AVONDALE, AZ
Swan, B|2015 Buick Enclave
Confirmed Service Customer
3/23/2026
My service advisor, Ashley, was amazing - I called her on short notice and she asked me to bring my car in. She took care of it and I had it back before end of day. Service is exceptional at Yates. Thank you!
ASHLEY SALINAS
3/24/2026
We truly appreciate your detailed and kind review! It’s fantastic to hear Ashley provided such prompt, accommodating, and exceptional service on short notice. We look forward to being there for you whenever you need us!
GOODYEAR, AZ
Sanchez, T|2025 GMC Sierra 1500
Confirmed Service Customer
2/2/2026
Excelente sevicio
ALEX DUENAS
2/4/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
TOLLESON, AZ
Banks, T|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
3/4/2026
Ashley and Shane were both wonderful and looked at my car regarding my A/C but to charge $3,600.00 seems excessive
ASHLEY SALINAS
3/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Frediani, L|2023 Buick Enclave
Confirmed Service Customer
3/8/2026
Great service very satisfied
ALEJANDRO MENDOZA
3/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Castillo, B|2021 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
Great customer service. Our service advisor Chris Brown is always professional and very helpful throughout the process. He communicated very effectively and thoroughly.
CHRISTOPHER BROWN
3/17/2026
Chris will be pleased to hear your kind words! We’re glad his professionalism, helpfulness, and clear communication made your service experience great.
AVONDALE, AZ
LAURA P|2026 GMC Sierra 1500
Confirmed Sales Customer
3/19/2026
Amazing customer service and overall great place to buy a vehicle
DYLAN GROSS
3/19/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
PHOENIX, AZ
RAUL G|2026 GMC Sierra 1500
Confirmed Sales Customer
3/23/2026
Once I said I didn’t want extended warranty, Finance guy seem to get upset and did all the signing himself, just read what was being signed and he did all the clicking, our names.
CHRIS HELM
3/24/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Altsoba, A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/23/2026
The quick lube service center at Yates is the best. Service advisor Jaclyn McDowell is a rock star. She is always customer service centered and focused. I feel taken care of and no worries when I leave my vehicle for service. Thank you.
JACLYN MCDOWELL
3/24/2026
Thank you for your outstanding feedback! We’re thrilled to hear Jaclyn consistently delivers exceptional, customer-focused service that gives you complete peace of mind. We look forward to continuing to take great care of you and your vehicle!
GOODYEAR, AZ
Lareau, M|2024 GMC Sierra 1500
Confirmed Service Customer
2/20/2026
Pleasant, professional and timely service experience
ALEX DUENAS
2/21/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GOODYEAR, AZ
Clay, A|2021 Buick Encore GX
Confirmed Service Customer
2/20/2026
The staff is very reliability and professional at all times. They are always kind and courteous to me.
ASHLEY SALINAS
2/21/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GOODYEAR, AZ
Beasley, C|2024 Buick Envision
Confirmed Service Customer
3/11/2026
I wasn't informed that it would take 2 hours for the service until I arrived . It took.2 .5 hours to complete & this is the 2nd time the tech's removed my vavle stem caps on my tires and did not put them back on .
DAISY ALVARADO
3/12/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
MAXZIEL C|2026 GMC Sierra 1500
Confirmed Sales Customer
3/11/2026
The experience was great! Moises made the process very easy and smooth, was in and out pretty quick, got everything I needed covered.
MOISES STEVENSON
3/12/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PHOENIX, AZ
LAQUISHA D|2026 Buick Envista
Confirmed Sales Customer
3/13/2026
Didn't take long Lewis and Carlos was very informative and helpful
LEWIS GRIER
3/14/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
GOODYEAR, AZ
Mcgee, J|2025 Buick Envision
Confirmed Service Customer
3/25/2026
SERVICE WAS GREAT
JACLYN MCDOWELL
3/26/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Mealy, T|2019 GMC Terrain
Confirmed Service Customer
3/26/2026
The service department always does an awesome job. Everyone is very friendly. They get you in and out in a timely manner.
VICKI ALLEN-RAINES
3/27/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
TONOPAH, AZ
BRANDICE B|2026 Buick Encore GX
Confirmed Sales Customer
3/31/2026
James was stupendous !
JAMES WHITESIDE
3/31/2026
Thank you for your enthusiastic praise. We are delighted to hear James made such a strong impression, and we look forward to assisting you again.
GLENDALE, AZ
ANNETTE D|2026 Buick Encore GX
Confirmed Sales Customer
3/9/2026
It was absolutely great!
JAMES WHITESIDE
3/11/2026
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
LILIANA G|2026 Buick Encore GX
Confirmed Sales Customer
3/26/2026
completely satisfied
MOISES STEVENSON
3/27/2026
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
PHOENIX, AZ
Gary G|2026 GMC Acadia
Confirmed Sales Customer
4/4/2026
Kelly was professional, knowledgeable, friendly, and expedient.
GOODYEAR, AZ
Thomas D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/4/2026
But they didn't wash the truck
BUCKEYE, AZ
CHEYENNE S|2026 GMC Terrain
Confirmed Sales Customer
4/7/2026
Wonderful experience. Fast, easy, I got the exact vehicle I wanted for a great price.
LEWIS GRIER
4/8/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
TUCSON, AZ
Dlouhy, T|2015 Buick Encore
Confirmed Service Customer
4/7/2026
Jaclyn helped me apply a coupon and GM Reward points for my service. Thank you!!!
JACLYN MCDOWELL
4/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GOODYEAR, AZ
Knight, G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2026
Chris Brown did an awesome job taking care of our maintenance needs after Alex left. After a recent call (that Chris advised us to make for tire discount) we were informed that Chris has moved on, also, and now our account will be handled by Eric Sterling. We wish Chris the best and look forward to breaking in a “new” tech…beginning to wonder…is it us?
CHRISTOPHER BROWN
4/8/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
PHOENIX, AZ
Delgado, H|2019 GMC 1500 Sierra
Confirmed Service Customer
4/9/2026
My truck was completed in a timely manner - A/C issue repaired and has been working as new.
ASHLEY SALINAS
4/10/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Draper, J|2024 GMC Sierra 1500
Confirmed Service Customer
4/9/2026
Wait time was not too long. Nice area to wait.
ALEX DUENAS
4/10/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
GOODYEAR, AZ
Mallet, D|2021 Buick Enclave
Confirmed Service Customer
3/20/2026
I'm happy with the service I received when I took my Enclave in for an oil change. Alex assisted me and accommodated my son and me during a really tight time and schedule. The service team was friendly and communicative. Although I was in and out within a good time frame, it helped that they had snacks in the lobby lol. Thank you
ALEX DUENAS
3/21/2026
Thank you for your thoughtful and warm review! We're glad Alex and the team provided friendly, accommodating service during your busy schedule. We’re happy the snacks added a little extra comfort to your visit!
LAVEEN, AZ
Raio, K|2025 GMC HUMMER EV Pickup
Confirmed Service Customer
4/8/2026
Always love when I have truck issues so Ashley and Yates gets to fix them:)
ASHLEY SALINAS
4/9/2026
Hello, thank you for taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
GOODYEAR, AZ
Ramirez, R|2019 GMC 2500HD Sierra
Confirmed Service Customer
4/11/2026
Great service department Daisy is great and is always communicating statuses and recommendations for my truck.
DAISY ALVARADO
4/12/2026
Your continued recognition of Daisy is greatly appreciated. We’re pleased to hear she consistently communicates clearly and keeps you informed every step of the way. We look forward to continuing to take great care of your truck.
MEZA, AZ
Leon, J|2026 GMC Canyon
Confirmed Service Customer
4/11/2026
Excellent service and very easy to make an appointment, waiting time was minimal. They always make sure the customer is happy with the service!
ALEX DUENAS
4/12/2026
Your positive and detailed feedback is greatly appreciated. We’re glad scheduling was easy and your wait time was minimal while ensuring your satisfaction throughout the visit. We look forward to continuing to provide you with excellent service.
GOODYEAR, AZ
Bradley, L|2025 Buick Envista
Confirmed Service Customer
4/11/2026
My most recent visit was an improvement from the last visit. My car was dropped off at the Goodyear location, and the advisor said my car would be ready in an hour and a half. It was surprisingly done within an hour. They exceeded my expectations by keeping me updated via text messaging and provided coffee/tea/water/snacks at the wait area. My car was washed and my tires rotated, therefore I had no issues with my visit.
JACLYN MCDOWELL
4/12/2026
We truly appreciate your detailed and encouraging feedback. It’s wonderful to hear your visit exceeded expectations with prompt service, clear updates, and thoughtful amenities. We look forward to continuing to provide you with an exceptional experience.
BUCKEYE, AZ
Scharlau, L|2024 Buick Encore GX
Confirmed Service Customer
4/16/2026
Daisy is an excellent asset to your dealership. Knowledgeable, polite and keeps me updated on what is going on with my car.
DAISY ALVARADO
4/17/2026
We truly appreciate your thoughtful feedback about Daisy. It is wonderful to hear she continues to provide knowledgeable, polite, and attentive service while keeping you well informed. We look forward to serving you again soon.
SURPRISE, AZ
Camacho, D|2026 GMC Yukon
Confirmed Service Customer
3/19/2026
Loved every minute I was there everyone is so helpful and welcoming! We worked with Moises his the best to work with!
SEAN MCDERMOTT
3/20/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Alvarez, G|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/26/2026
Everything went well and it was completed quick on the all the repairs needed.
ASHLEY SALINAS
3/26/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
GOODYEAR, AZ
Bihary, D|2024 Buick Envista
Confirmed Service Customer
3/26/2026
Always treated well. My contact, Daisy, texts me while I am waiting and lets me know when I can expect the car to be done.
DAISY ALVARADO
3/27/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
GOODYEAR, AZ
Ledezma, F|2025 GMC Yukon
Confirmed Service Customer
3/26/2026
They did an oil change, on engine, transmission, flushed the coolant etc, when i got home after getting My Yukon from the dealership, i opened the hood because it was smoking, find out that there's oil everywhere, not saying was leaking just whoever did the oil change didn't do professional job,
ASHLEY SALINAS
3/27/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Leonardo G|2026 GMC Yukon XL 1500
Confirmed Sales Customer
4/3/2026
It was fast , easy and very friendly
HECTOR NELSON
4/4/2026
We appreciate your positive feedback and are glad your visit was fast, easy, and friendly. It is always our goal to create a smooth experience, and we look forward to assisting you again soon.
PHOENIX, AZ
STEPHANIE G|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
4/9/2026
Trudy and Carlos were great!! Trudy kept updating me on the location of the truck until it got here and Carlos got me a better financing rate than what I came in with. Yates beat every other dealerships price and I would buy another vehicle from them one day.
TRUDY VARIN
4/10/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GILBERT, AZ
Brown, E|2015 GMC Acadia
Confirmed Service Customer
4/18/2026
Came in for service. There was an issue with lugs nuts. That was taken care of the next day. Ashley is always professional and treats the customer with kindness. She is an asset as I witnessed her treatment to other customers.
ASHLEY SALINAS
4/19/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
PAUL K|2026 Buick Encore GX
Confirmed Sales Customer
3/25/2026
It was quick and easy. I received exactly what was promised and what was negotiated
LEWIS GRIER
3/26/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
LITCHFIELD PARK, AZ
Abad, B|2025 GMC Canyon
Confirmed Service Customer
3/31/2026
I recently brought my new vehicle in for its first oil service and wanted to share my positive experience. I encountered no issues with the staff or the location, and I found the waiting lounge to be very comfortable and well-stocked with coffee. Thank you for the excellent service.
ALEJANDRO MENDOZA
3/31/2026
We truly appreciate your thoughtful review. It is wonderful to hear your first service visit was comfortable and seamless, and we look forward to continuing to provide excellent care.
SURPRISE, AZ
KIM M|2026 GMC Canyon
Confirmed Sales Customer
3/31/2026
Bought the car online from salesman Kelley Raio. He was a pleasure to work with and kept me informed at all times of the progress of the sale, answered all my questions, from the truck leaving the plant to when the train reached Arizona, and how quickly the dealership processed and detailed the truck, and had a carrier bring it to my house in California.
KELLEY RAIO
3/31/2026
We truly appreciate your detailed and positive review. It is wonderful to hear Kelley provided clear communication every step of the way, and we are glad your purchase experience was seamless from start to delivery.
NEWBURY PARK, CA
Suzanne S|2017 GMC Acadia
Confirmed Service Customer
4/4/2026
Good service..
BUCKEYE, AZ
Philip D|2026 GMC Sierra 1500
Confirmed Sales Customer
4/4/2026
Salesman was wonderfu
BUCKEYE, AZ
Suazo, A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/14/2026
Friendly people did a good job other than the text missed the notes to replace my air filter and wash my truck. I brought it back they took it and had it back to me in 30min and gave me a discount for a future visit to make up for their mistake.
SEAN MCDERMOTT
4/15/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GPODYEAR, AZ
COURTNEY K|2026 GMC Sierra 1500
Confirmed Sales Customer
4/15/2026
The experience was fantastic overall! Very easy and accommodating! I will recommend Yates to anyone looking for a new vehicle.
HECTOR NELSON
4/16/2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciate your recommendation. If there's anything else we can assist you with, don't hesitate to reach out!
PHOENIX, AZ
IRAIS M|2026 GMC Terrain
Confirmed Sales Customer
4/17/2026
Great experience! Everything went smooth! Kelley and Nicky were awesome
KELLEY RAIO
4/18/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
SURPRISE, AZ
RENDA R|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
3/24/2026
Trudy in sales was exceptional. If I had any questions, she would get back with me via text or phone. At delivery, she went over everything and it was a seamless process from walking in the door to driving my truck off the lot. Carlos was also wonderful to work with during signing the documents. Christian was helpful in the parts department. Thank you Yates, for hiring such knowledgeable, helpful and sincere staff members. It really made a difference in my decision of choosing Yates to buy my truck!
TRUDY VARIN
3/24/2026
Thank you for your outstanding and detailed review! We’re delighted Trudy, Carlos, and Christian provided such knowledgeable and seamless support throughout your purchase. Enjoy your new truck, and we look forward to welcoming you back again!
AVONDALE, AZ
Roller, D|2026 GMC Sierra 1500
Confirmed Service Customer
4/1/2026
Jeremy in Service is great! Fixed my truck in no time
ALEX DUENAS
4/2/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
WADDELL, AZ
Sysco S|2022 Chevrolet Colorado
Confirmed Service Customer
4/2/2026
Always great service!
ALEX DUENAS
4/3/2026
Your continued positive feedback means a lot to us. We are glad you always receive great service, and we look forward to your next visit.
TOLLESON, AZ
EARVING M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
4/7/2026
Everyone was friendly and informative. The process from start to finish was excellent.
HECTOR NELSON
4/8/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
BUCKEYE, AZ
JOSE R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
4/10/2026
So far iv had a great experience, especially with Dylon he’s very honest and gives me options to work with and to me. That’s very important as a customer. i’m also looking forward to do business again in the future.
DYLAN GROSS
4/11/2026
We appreciate your kind feedback and are glad Dylon’s honesty and flexibility stood out to you. Building trust is very important to us, and we look forward to continuing our relationship on your next visit.
PHOENIX, AZ
ERIK M|2026 GMC Terrain
Confirmed Sales Customer
4/13/2026
Every was smooth and easy when we first showed up and left. Hector did a great job getting what we were looking for.
LEWIS GRIER
4/14/2026
We are pleased to hear your experience was smooth and easy from start to finish. It is great knowing Hector helped you find exactly what you were looking for. Thank you for your trust and support.
SURPRISE, AZ
PAUL B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
4/21/2026
An excellent experience from start to finish. Kelley/Carlos ensured the process was seamless and without issues
KELLEY RAIO
4/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PRESCOTT VALLEY, AZ
Box, K|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/17/2026
Sean really makes a person feel like family. Thank you!
SEAN MCDERMOTT
3/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
TOLLESON, AZ
Caccese, J|2019 GMC Terrain
Confirmed Service Customer
3/17/2026
Ashley was super sweet and Efficient
ASHLEY SALINAS
3/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
Lujan, G|2023 GMC Sierra 1500
Confirmed Service Customer
3/31/2026
Overall it was a good experience we got to we're we needed to get. Vicki was very patient and helpful.
VICKI ALLEN-RAINES
3/31/2026
We appreciate your kind words and are glad to hear Vicki’s patience and helpfulness made a difference. It is wonderful that your experience led you exactly where you needed to be, and we are here for you anytime.
TOLLESON, AZ
Shows, R|2024 GMC Yukon
Confirmed Service Customer
4/9/2026
Jacklyn was efficient and helpful with service on my GMC Yukon Denali. Excellent job explaining the options regarding oil for this 6.2L engine.
JACLYN MCDOWELL
4/9/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
LITCHFIELD PARK, AZ
ELAINE B|2026 Buick Envista
Confirmed Sales Customer
4/8/2026
Awesome
ADRIAN MARTINEZ
4/9/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PHOENIX, AZ
ABRAHAM D|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
4/8/2026
They help me out a lot
MOISES STEVENSON
4/9/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
PEARLAND, TX
Molina C|2020 GMC 1500 Sierra
Confirmed Service Customer
4/8/2026
Good
ALEX DUENAS
4/9/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GLENDALE, AZ
Lopez, M|2025 GMC Sierra 3500 HD
Confirmed Service Customer
4/22/2026
It was flawless dropped the vehicle off and picked it up.
JACLYN MCDOWELL
4/23/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LITCHFIELD PARK, AZ
Knowlton, R|2017 Buick Envision
Confirmed Service Customer
4/23/2026
Daisy was very professional Easy to schedule an appointment
DAISY ALVARADO
4/25/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
AVONDALE, AZ
CAROLAIZA G|2026 Buick Envista
Confirmed Sales Customer
4/24/2026
Trudy gave me a easy experience and made sure I left with a brand new car
TRUDY VARIN
4/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TOLLESON, AZ
JAMES M|2026 Buick Enclave
Confirmed Sales Customer
5/4/2026
David B. Was a pleasure to work
DAVID BRUNS
5/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
RUTH V|2026 GMC Acadia
Confirmed Sales Customer
5/4/2026
The experience with the Yates sales staff is outstanding, the individual who handled my order and delivery did an excellent job and understood what items I desired to be included with my new Acadia. This was the fifth new vehicle that I have purchased from the Yates dealership family since 2017. Five new GMC vehicles in nine years have been a nice purchase experience up to this recent deal. Like I said, your sales staff is great, and so is the Yates service department, as well as the parts department. All a good experience for me from the Yates family. Now this latest purchase with your document section has to be the most unpleasant part of any new vehicle purchases I have made since 1968 when I got my first new GM vehicle on my own. Your document processor Nick asked me when we first went in to finalize our purchase if I would be interested in any extra vehicle protection's and if he could explain what Yates had to offer. Nick then proceeded over the next five to ten minutes telling me that the $64,000 Acadia I was getting ready to purchase would not be mechanically reliable and that the GMC new vehicle warranty wasn't any good and that I could expect this new vehicle to have a major mechanical breakdown before the GMC warranty expired, but GM would not cover any unforeseen problems, and I would have repair charges in the range of $8000 to $9000 out of pocket. After hearing that this new GMC vehicle not reliable for almost ten minutes I asked how much this added protection plan was, and was given a sarcastic remark of around 5795, When I asked if the was 57 dollars and 95 cents, Nick blurted out that it was $5795.00, about ten percent of the new vehicle costs. I was starting to think that your document rep had spent the last several minutes telling me that this Acadia was a piece of crap and would give me mechanical trouble in the near future, making me question to myself why should I continue on and buy a product that I was being told would be a lemon, and fail me, and that GMC's factory warranty was useless and not worth the paper it was written on. In other words what Nick was leading me to believe just another piece of crap from GMC and the Yates dealership. When I said I wasn't interested in the added on warranty your document rep got highly pissed with me and said that I had just wasted his time telling me about your extras for vehicle protection. I was ready to walk, and keep my trade-in vehicle, but I didn't want to do that to my outstanding sales rep who had taken such good care of my new vehicle purchases for the previous three Acadia's and one Sierra 1500. You asked me for my experience at your dealership and the sales team , service department, and parts section are great. But I don't think that I deserved the treatment and disrespect that I got from Nick, and if that is how the Yates management team encourages their employees to act towards customers there are other dealerships in the valley. I hope that this get published so future customers can make a wise choice before doing business at the Yates dealership.
KELLEY RAIO
5/5/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
WADDELL, AZ
Ramirez, M|2018 GMC 1500 Sierra
Confirmed Service Customer
3/6/2026
Ashley took real good care of my vehicle again as always.
ASHLEY SALINAS
3/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
AVONDALE, AZ
Burns, V|2024 Buick Envista
Confirmed Service Customer
3/30/2026
Service and sales personnel are friendly and helpful. I always have a good experience.
DAISY ALVARADO
3/31/2026
We sincerely appreciate your thoughtful feedback. It is wonderful to hear our service and sales teams consistently provide friendly and helpful support. We look forward to continuing to deliver positive experiences.
MESA, AZ
Mendez, P|2015 Buick Verano
Confirmed Service Customer
4/19/2026
I had appointment. Got there early 6:55 am. My appointment was for 7:30 am. I was the 1st car there. That morning. Oil change and a car wash only. Took to long.
DAISY ALVARADO
4/20/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GLENDALE, AZ
White, D|2018 Buick Encore
Confirmed Service Customer
4/22/2026
I am always treated wonderfully by Yates service team. Daisy is my fave service team member. I will most definitely be back again when I need assistance. Thank you
DAISY ALVARADO
4/22/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
GOODYEAR, AZ
Pannell, J|2025 Buick Envision
Confirmed Service Customer
4/24/2026
It's always a pleasure to deal with Alejandro. Service is the only part Yates I will deal with in the future.
ALEJANDRO MENDOZA
4/25/2026
Thank you for your kind words! We're so glad to hear you had a positive experience with Alejandro and our service team. We look forward to serving you again in the future.
GOODYEAR, AZ
Andrews, J|2018 Buick Enclave
Confirmed Service Customer
4/24/2026
They went above and beyond to answer all my questions and gave me a ride home so I didn’t have to wait
ALEJANDRO MENDOZA
4/25/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GOODYEAR, AZ
Rook, N|2025 Buick Enclave
Confirmed Service Customer
4/24/2026
Good serv8ce.
MICHAEL CASTANEDA
4/25/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AMARGOSA VALLEY, NV
ROBERT B|2026 GMC Canyon
Confirmed Sales Customer
5/2/2026
Dylan Gross (salesperson) was great to work with! I appreciated the no pressure, professional, courteous overall experience from start to finish! I will recommend this Dylan and Yates to my friends.
DYLAN GROSS
5/4/2026
It’s great to hear Dylan provided a no pressure, courteous, and professional experience from start to finish. That kind of approach makes the process comfortable and easy. Wishing you safe travels and many happy recommendations ahead.
GOODYEAR, AZ
Yazzie, A|2022 GMC Terrain
Confirmed Service Customer
4/22/2026
Yates offered FREE vehicle inspection which showed me three important parts of my vehicle that really need my attention as soon as possible! I'm thankful.
ALEX DUENAS
4/23/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GLENDALE, AZ
Gerhardt, T|2025 GMC Acadia
Confirmed Service Customer
4/22/2026
Yates handled my recent warranty issue well, as from past experience I knew they would. I consistently request Ashley from the service team because she has good instincts. She’s great at anticipating what issues or needs might come up during the visit and prepares for them. But if issues do pop she handles them well. She and Yates have consistently exceeded my expectations for quite some time.
ASHLEY SALINAS
4/23/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BUCKEYE, AZ
Corona, E|2023 GMC Canyon
Confirmed Service Customer
4/22/2026
Every thing was well explained and the service and attention from Ashley was excellent. Also the oil change fast
ASHLEY SALINAS
4/23/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
GOODYEAR, AZ
Villalovos, D|2024 GMC Canyon
Confirmed Service Customer
4/27/2026
Ashley my service rep was very informative and efficient while keeping updated throughout the process.
ASHLEY SALINAS
4/29/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PEORIA, AZ
Hardina, A|2022 GMC 2500HD Sierra
Confirmed Service Customer
4/30/2026
Alex was great. Got me in and out in one hour to get my battery replaced.
ALEX DUENAS
5/1/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Crabb, J|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/1/2026
I dropped my truck off on Monday with a broken transmission. My service advisor, Ashley, took care of me and phoned with updates. My truck was returned, fixed, two days later. Terrific service.
ASHLEY SALINAS
5/1/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GOODYEAR, AZ
Brooks, J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2026
Always the best service with Ashley and I know my vehicle is well taken care of.
ASHLEY SALINAS
5/1/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BUCKEYE, AZ
Gallardo, L|2021 GMC 1500 Sierra
Confirmed Service Customer
5/7/2026
They serve me well
ALEX DUENAS
5/9/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GOODYEAR, AZ
KIMBERLY H|2026 Buick Envista
Confirmed Sales Customer
4/20/2026
Great experience. Everything went smoothly. Everyone was nice
LEWIS GRIER
4/21/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
BUCKEYE, AZ
Mendez, T|2023 GMC Sierra 1500
Confirmed Service Customer
4/20/2026
Everyone was quick, knowledgeable, and courteous.
ASHLEY SALINAS
4/21/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BUCKEYE, AZ
Haagen, M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/25/2026
The oil service team was able to get me in last minute and I am thankful for that, as well as provided the usual friendly and helpful service I am coming to expect. Thank so much.
DAISY ALVARADO
4/26/2026
Thank you for your thoughtful feedback! We are pleased our oil service team was able to accommodate you last minute and provide the friendly, reliable service you expect. We truly appreciate your support and look forward to your next visit.
AVONDALE, AZ
RONALD L|2026 Buick Enclave
Confirmed Sales Customer
4/25/2026
The entire experience start to finish and beyond was excellent from the Yates staff.
DAVID BRUNS
4/26/2026
Thank you for your excellent feedback! We are thrilled your entire experience was outstanding from start to finish. We truly appreciate your support and look forward to serving you again.
SURPRISE, AZ
Ramirez H|2026 Buick Enclave
Confirmed Service Customer
4/25/2026
..
JACLYN MCDOWELL
4/26/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
TONOPAH, AZ
Campbell, R|2013 Buick LaCrosse
Confirmed Service Customer
5/6/2026
Quick and fast service
DAISY ALVARADO
5/8/2026
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.! We're looking forward to your next visit!
GOODYEAR, AZ
Grey, J|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/12/2026
All service is advertised as an inspection oil change and topping off fluids. I was told my vehicle was ready and, walked up to it, there was fluid pouring out the bottom of it. This is the second time that I’ve had it serviced with you guys. And y’all still didn’t realize that immediately after topping off the reservoir, literally pours right out with that lack of attention. It’s very difficult to trust that y’all do a thorough inspection of the vehicle. I asked The service Ryder what was the measurements of my brake pads and he told me 7.0 which is exactly what my dash says it would be nice to believe that the tech is dead on and the dash is correct however it just doesn’t settle well with me
SHANE ARSENAULT
5/14/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
Harvey, J|2020 GMC Yukon
Confirmed Service Customer
4/1/2026
Ashley was most courteous and worked diligently to get the repairs completed in a timely manner.
ASHLEY SALINAS
4/2/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SURPRISE, AZ
Christy L|2026 Buick Encore GX
Confirmed Sales Customer
4/1/2026
Met with Tyrell King, a week before while shopping for a Buick encore gx, still undecided took his business card. A week later my boyfriend called Tyrell, and shared with him we would like an appointment the next day to look at a encore gx and gave him the stock number. Tyrell King, greeted us next day. Professional, easy going and answer my questions
TYRELL KING
4/2/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Pacheco J|2026 GMC Sierra 1500
Confirmed Service Customer
4/1/2026
Great customer service Great communication Great response time Great accommodations
ALEX DUENAS
4/1/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
AVONDALE, AZ
Joseph N|2014 Buick LaCrosse
Confirmed Service Customer
4/1/2026
It was fine
4/2/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
AVONDALE, AZ
RICHARD W|2026 GMC Sierra 1500
Confirmed Sales Customer
4/23/2026
Hector and the team were excellent to work with and made the buying experience enjoyable.
HECTOR NELSON
4/25/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SARASOTA, FL
Jackson, M|2022 GMC Canyon
Confirmed Service Customer
4/27/2026
The time spent waiting in the waiting room was less time then expected
SEAN MCDERMOTT
4/29/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GOODYEAR, AZ
Wright, G|2020 Buick Envision
Confirmed Service Customer
4/27/2026
Awesome Service every time I go get my SUV serviced.
JACLYN MCDOWELL
4/29/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GOODYEAR, AZ
ADRIAN S|2026 GMC Sierra 1500
Confirmed Sales Customer
5/8/2026
Great customer service. Very helpful and willing to help definitely recommend.
LEWIS GRIER
5/9/2026
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PHOENIX, AZ
Trujillo, A|2021 GMC Terrain
Confirmed Service Customer
4/24/2026
Ashley, my service rep, is amazing. She is very knowledgeable, informative, and treats me like a family member. I know when we are talking about any vehicle issues, she is looking for every possible way to solve the situation and provide me with all the information that I need to make an informative decision. You have a service rep that I know I can trust and I know she cares about me, my vehicle, and that we are getting the best service possible and the work is done correctly.
ASHLEY SALINAS
4/25/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
GOODYEAR, AZ
West, C|2024 GMC Sierra 1500
Confirmed Service Customer
4/24/2026
Prescheduled an appt. for oil change and recall work. Arrived 2 days later, to find out recall part was not in stock. I was told that recall work was now scheduled for a week later and I would get an email confirming, that evening. Been several days and still no email or follow up. Might have to find another dealer that is willing to help their customers. 4 hours for scheduled oil change is a little excessive.
GOODYEAR, AZ
ROBERT S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
4/24/2026
Kelley was very helpful from the beginning and communicated very well to make the purchase very easy!!
KELLEY RAIO
4/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
QUEEN CREEK, AZ
Tripi, A|2023 Buick Encore GX
Confirmed Service Customer
4/24/2026
Mike C was very helpful while coordinating two cars we had in for service. He also made sure that we received discounts that we had coupons for.
MICHAEL CASTANEDA
4/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
FRANK H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/1/2026
Quick, easy in and out experience
CHRIS HELM
5/1/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DOUGLAS, AZ
Peck, W|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/6/2026
Great service done professionally and fast
ASHLEY SALINAS
5/8/2026
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.! We're looking forward to your next visit!
LITCHFIELD PARK, AZ
Cordova, L|2026 GMC Yukon
Confirmed Service Customer
5/13/2026
Ashley always provides great customer service.
ASHLEY SALINAS
5/15/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
PHOENIX, AZ
Rotella, G|2020 GMC 2500HD Sierra
Confirmed Service Customer
4/22/2026
Went in for an oil change and they were very busy so they got me a ride home. I was able to get a ride back to pick my truck up.
ALEJANDRO MENDOZA
4/23/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
Larios G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/13/2026
Good
SEAN MCDERMOTT
5/15/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Altsoba, A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
5/13/2026
Yates Buick GMC service department has been operating at the highest standards. Service advisor Jacklyn is one of the best there and has always been outstanding. Kudos!!
JACLYN MCDOWELL
5/15/2026
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
GOODYEAR, AZ
Agosta, J|2020 Buick Encore GX
Confirmed Service Customer
5/17/2026
My service rep listened to my concerns and advised me of what would be recommended at my next visit along with estimated cost.
JACLYN MCDOWELL
5/19/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BUCKEYE, AZ
Gomez, E|2022 Chevrolet Traverse
Confirmed Service Customer
5/19/2026
Great Service
JACLYN MCDOWELL
5/20/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AVONDALE, AZ
ERNESTO E|2026 Buick Envista
Confirmed Sales Customer
5/19/2026
from the beginning to reaching out to sales department, they listened to my needs and how I wanted things to be done. All the way to finance, fast, easy, no pressure. Didn't have to spend the whole day there.
TYRELL KING
5/20/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LITCHFIELD PARK, AZ
CESAR G|2026 GMC Sierra 1500
Confirmed Sales Customer
5/20/2026
formidable
MOISES STEVENSON
5/22/2026
Thank you for the feedback. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
AVONDALE, AZ
Terlizzi, G|2025 Buick Enclave
Confirmed Service Customer
5/21/2026
There was a leak in my back tire and they were able to locate a small nail and repair that tire. Michael C was extremely helpful and kept me informed of what was going on while I waited.
MICHAEL CASTANEDA
5/22/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Scroggins, D|2021 Buick Encore GX
Confirmed Service Customer
4/14/2026
I have been using Yates for a few years now. The service team is always very helpful. My Service Advisor Alex is very efficient and explains everything.
ALEX DUENAS
4/15/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GLENDALE, AZ
Brown, C|2023 Buick Envision
Confirmed Service Customer
4/14/2026
Jaclyn is an excellent service advisor! Thank you for always doing a great job!
JACLYN MCDOWELL
4/15/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Kirschner, L|2017 Buick LaCrosse
Confirmed Service Customer
5/4/2026
Ashley is great.
ASHLEY SALINAS
5/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
FRANCISCO O|2026 GMC Sierra 1500
Confirmed Sales Customer
5/4/2026
great service
JAMES WHITESIDE
5/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
DOUGLAS, AZ
LUZ A|2026 GMC Sierra 1500
Confirmed Sales Customer
5/11/2026
Good customer service
JOHNATHON ROBISON
5/13/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
BUCKEYE, AZ
Hernandez, J|2021 Chevrolet Tahoe
Confirmed Service Customer
5/11/2026
Great service they schedule for the day l ask
ALEJANDRO MENDOZA
5/13/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PHOENIX, AZ
Washington, L|2025 Buick Enclave
Confirmed Service Customer
5/14/2026
Great service
ALEJANDRO MENDOZA
5/16/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
PHOENIX, AZ
Mcgee, J|2025 Buick Envision
Confirmed Service Customer
5/19/2026
COURTEOUS, PROFESSIONAL, QUALITY WORK
JACLYN MCDOWELL
5/20/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GOODYEAR, AZ
DUSTIN K|2026 GMC Sierra 1500
Confirmed Sales Customer
5/19/2026
The team at GMC was great
JOHNATHON ROBISON
5/20/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
PHOENIX, AZ
Shuckhart, C|2024 Buick Enclave
Confirmed Service Customer
5/21/2026
A tire had to be replaced. It didn't take as long as I thought it would, which was good since it's no fun to ruin your whole Saturday by having service done on your vehicle.
DAISY ALVARADO
5/22/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
BUCKEYE, AZ
TINA P|2026 GMC Sierra 1500
Confirmed Sales Customer
5/21/2026
The sales person knew our history and she made sure she got what we needed in a small amount of time. The finance person tried to get us the best rates and coverages
TRUDY VARIN
5/22/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ELOY, AZ
Bribiescas J|2024 GMC Sierra 1500
Confirmed Service Customer
5/21/2026
Professional quick service
DAISY ALVARADO
5/22/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
LAVEEN, AZ
Klumker J|2026 GMC HUMMER EV SUV
Confirmed Service Customer
5/21/2026
Very friendly and helpful.
ASHLEY SALINAS
5/22/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BUCKEYE, AZ
Christensen, D|2024 GMC Sierra 1500
Confirmed Service Customer
5/25/2026
had something come up and had to leave in a day without an appointment Ashley got me in and back on the road this is why i buy my cars from Yates Buick GMC Thank You Ashley for all you do Dane
ASHLEY SALINAS
5/26/2026
We sincerely appreciate your kind feedback! It’s great to hear Ashley was able to quickly get you taken care of even on short notice and get you safely back on the road. Thank you for your continued trust and support!
BUCKEYE, AZ
Ziemba, K|2024 Buick Enclave
Confirmed Service Customer
5/27/2026
Daisy was great . Much better than Sean. Please change my service advisor to Daisy
SEAN MCDERMOTT
6/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AJO, AZ
Sierra, G|2022 GMC 1500 Sierra
Confirmed Service Customer
5/28/2026
Daisy is always very detailed about the status and services recommended. Also keeps me updated on where the vehicle is during the process.
DAISY ALVARADO
5/30/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
PHOENIX, AZ
Thompson, J|2023 GMC Yukon
Confirmed Service Customer
6/1/2026
Great people, great dealership
SEAN MCDERMOTT
6/3/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SURPRISE, AZ
Ayala, R|2023 GMC Acadia
Confirmed Service Customer
6/3/2026
Jaclyn was very professional & communication was top notch. She discussed thoroughly what was recommended and what was most important to have done on our GMC.
JACLYN MCDOWELL
6/5/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TOLLESON, AZ
JOSIAH R|2026 GMC Sierra 1500
Confirmed Sales Customer
5/12/2026
It was great
TRUDY VARIN
5/14/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
AVONDALE, AZ
Cain, D|2018 GMC Terrain
Confirmed Service Customer
5/12/2026
Jaclyn is always amazing and a big reason I only service the car there.
JACLYN MCDOWELL
5/14/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
LAVEEN, AZ
Bernal-Silva, M|2026 Buick Envista
Confirmed Service Customer
5/12/2026
The person that attacked me was really nice
JACLYN MCDOWELL
5/14/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
AVONDALE, AZ
TANESIA F|2026 Buick Envista
Confirmed Sales Customer
5/13/2026
I had a wonderful experience my salesperson was honest and efficient and made the process a breeze
KELLEY RAIO
5/15/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Larry, G|2020 GMC Acadia
Confirmed Service Customer
6/9/2026
n/a
JACLYN MCDOWELL
6/11/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SURPRISE, AZ
JEANNE L|2026 Buick Encore GX
Confirmed Sales Customer
6/11/2026
I recently arranged a lease for a 2026 Buick Encore GX on behalf of my mother, and Dylan Gross provided excellent customer service throughout the process. His communication was clear, thorough, and timely, making everything seamless from start to finish. The entire transaction was handled remotely through text and online communication, including the initial inquiry through their website. The remote process was especially convenient and efficient, making it easy to coordinate everything without needing to be on-site. The overall experience—from sales to finance—was professional, transparent, and completely pressure-free. Pricing and lease terms were clearly explained with no surprises, and the trade-in portion of the transaction was handled fairly and efficiently. We also utilized GM’s Family First program, and the team ensured everything was applied accurately and transparently. Overall, the process was straightforward and well-managed, making what is typically a stressful experience feel simple and smooth. I highly recommend Yates Buick GMC to anyone looking for a professional, transparent, and customer-focused vehicle leasing or purchasing experience.
DYLAN GROSS
6/12/2026
Thank you for sharing such a detailed review. We’re very pleased to hear that the leasing process for your 2026 Buick Encore GX was smooth and that our team was able to provide clear, timely, and professional support throughout. It’s great to know the remote process, pricing transparency, and use of the GM Family First program all contributed to a positive and stress-free experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
PEORIA, AZ
Mohaupt, D|2014 GMC 1500 Sierra
Confirmed Service Customer
5/5/2026
Ashley is awesome in the service department. She took care of my truck in quick fashion.
ASHLEY SALINAS
5/7/2026
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
VICTOR G|2026 GMC Sierra 1500
Confirmed Sales Customer
5/15/2026
The facility is immaculate and the staff was great! I purchased my vehicle online and flew in to pick it up. I would purchase another vehicle from Yates in the future.
MOISES STEVENSON
5/19/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience.
HAMPTON, IA
Honesty, T|2016 Buick Encore
Confirmed Service Customer
5/15/2026
Ashley is totally awesome.
ASHLEY SALINAS
5/19/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience.
AVONDALE, AZ
Duarte, R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
5/15/2026
It was fast, effective, and professional. They respected the parameters and agreements regarding the necessary guarantees. I did not encounter or experience any issues.
SEAN MCDERMOTT
5/19/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
AVONDALE, AZ
NICOLE L|2026 Buick Enclave
Confirmed Sales Customer
5/15/2026
Kelley was honest, respectful, and quick. Most painless experience buying a vehicle ever!
KELLEY RAIO
5/19/2026
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PHOENIX, AZ
Voss, D|2019 Buick Enclave
Confirmed Service Customer
5/28/2026
Excellent overall, Ashley does a great job of getting the work scheduled and done quickly for me.
ASHLEY SALINAS
5/30/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Godinez, J|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/8/2026
Jaclyn McDowell is always such a pleasure to do business with.
JACLYN MCDOWELL
6/9/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Duarte, A|2023 GMC Terrain
Confirmed Service Customer
6/11/2026
Great experience when the service department.
SEAN MCDERMOTT
6/11/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
TOLLESON, AZ
Reehoorn, C|2023 GMC Yukon
Confirmed Service Customer
6/11/2026
We have been customers at Yates for 25 years The service that we have received there is unmatched to anywhere in the Valley Ashley is the greatest at her job being our Service Advisor. We always know the status of our car from start to finish with her phone calls and texts. The peace of mind is worth everything.
ASHLEY SALINAS
6/12/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
GOODYEAR, AZ
Boyd, D|2016 Chevrolet Impala
Confirmed Service Customer
5/9/2026
Everything went very smooth. I would have given five stars if it wasn't for the fact that I asked for the free software update for the Infotainment system and it did not happen.
JACLYN MCDOWELL
5/11/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
AVONDALE, AZ
Vasko, G|2020 GMC Yukon XL
Confirmed Service Customer
5/9/2026
Sean is an amazing person to work with. He took care of everything! Had excellent communication throughout the entire repair !
SEAN MCDERMOTT
5/11/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PHOENIX, AZ
Baker, B|2023 GMC Acadia
Confirmed Service Customer
5/24/2026
it was perfect!!
ASHLEY SALINAS
5/29/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
GOODYEAR, AZ
Harris, R|2018 Chevrolet Impala
Confirmed Service Customer
6/10/2026
Sean seamed to be a newer service writer and did a solid job of keeping me informed of what the tech suggests.
SEAN MCDERMOTT
6/11/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BUCKEYE, AZ
Pederson, D|2024 GMC Terrain
Confirmed Service Customer
6/10/2026
Moke was very helpful.
MICHAEL CASTANEDA
6/11/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
GOODYEAR, AZ
Lareau, M|2024 GMC Sierra 1500
Confirmed Service Customer
6/15/2026
Timely service. Courteous staff
ALEX DUENAS
6/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Davis, R|2017 GMC Terrain
Confirmed Service Customer
6/17/2026
Very helpful and knowledgeable
DAISY ALVARADO
6/18/2026
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
LAVEEN, AZ
Medina, R|2020 Buick Encore GX
Confirmed Service Customer
6/17/2026
My Yates dealership has always been outstanding with customer service, vehicle service and repair.
DAISY ALVARADO
6/19/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
BRENDA B|2026 GMC Acadia
Confirmed Sales Customer
5/13/2026
Experience was awesome primarily due to our sales professional, Trudy Varin. She was very knowledgeable about the vehicle we were interested in, the Acadia. We found Trudy to be genuine with exceptional listening skills. She seemed to have great working relationships with the other dealership personnel. Our whole experience was the best and we would highly recommend Trudy and Yates.
TRUDY VARIN
5/15/2026
Hi, we really appreciate your wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GOODYEAR, AZ
Smith, L|2026 Buick Encore GX
Confirmed Service Customer
5/14/2026
Great atmosphere. Down home feeling. Family owned. Very friendly.
ALEX DUENAS
5/16/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
AVONDALE, AZ
Mcgee, J|2025 Buick Envision
Confirmed Service Customer
6/1/2026
WELL TAKEN CARE OF. COURTEOUS, PROFESSIONAL.
JACLYN MCDOWELL
6/3/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GOODYEAR, AZ
Celestino, L|2024 GMC Sierra 1500
Confirmed Service Customer
6/10/2026
Inspected the vehicle and found out that there was something with the bucket seat, make a noise. He said he was gonna order the parts to fix.
ALEX DUENAS
6/11/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Wright, G|2025 GMC Sierra 1500
Confirmed Service Customer
6/17/2026
Oil change and tire rotation done erricently
MICHAEL CASTANEDA
6/19/2026
We're glad everything was completed efficiently and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
MESA, AZ
Hernandez, P|2016 GMC Canyon
Confirmed Service Customer
6/17/2026
The service department was very helpful and response time was In timely matter.
SEAN MCDERMOTT
6/19/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help!
TOLLESON, AZ
Bossack, M|2011 Chevrolet Silverado
Confirmed Service Customer
6/19/2026
The day starts with Ashley, she is so easy to work with. She represents what your dealership is all about the customer.
ASHLEY SALINAS
6/20/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Obeso F|2026 GMC Sierra 1500
Confirmed Service Customer
6/15/2026
efficient fast
ALEJANDRO MENDOZA
6/17/2026
We're glad everything was completed efficiently, with fast service, and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
PHOENIX, AZ
DAVID S|2026 GMC Yukon
Confirmed Sales Customer
6/15/2026
Jonathan was great with communication, understanding what we wanted, and very patient. We had a very long wait, mainly due to factory issues as we trying to order a vehicle but kept getting delayed due to back order parts. This was managed very well at the dealership level.
JOHNATHON ROBISON
6/17/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
Berry, J|2022 GMC 1500 Sierra
Confirmed Service Customer
6/15/2026
Ashley was fantastic as always, quick, great and efficient service.
ASHLEY SALINAS
6/17/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SURPRISE, AZ
SEAN R|2026 GMC Sierra 1500
Confirmed Sales Customer
6/19/2026
The purchase was smooth, easy, and professional. Hector did a great job finding a vehicle that had all the options I wanted. He pulled it up and went over the entire vehicle. He was very familiar with the truck and was able to answer all my questions. Hector kept checking on me during the financing to see if there was anything I needed. Hector was professional and represented Yates top notch. Andrew, sales manager, was also helpful. Due to Hector and Andrew I would definitely recommend Yates and will be back for the next vehicle.
HECTOR NELSON
6/20/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LITCHFIELD PARK, AZ
JESSICA G|2026 GMC Sierra 1500
Confirmed Sales Customer
6/23/2026
We have bought two vehicles from Adrian, he is great, extremely knowledgeable and super professional. We have a friend who bought from him too. We are so happy with our recent purchase, my husband got me a Yukon and for Father’s Day we decided to upgrade him to a new truck. Thanks for everything, we will be back!
ADRIAN MARTINEZ
6/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SURPRISE, AZ
DANIEL B|2026 Buick Envista
Confirmed Sales Customer
6/23/2026
This was an incredibly smooth experience! Honestly, a first for us in car buying. Every employee we dealt with was friendly and very helpful. Our sales associate, Hector, was able to answer all of our questions and really helped to make this purchase happen. I will be letting my friends and family know about our great experience!
HECTOR NELSON
6/24/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
LAVEEN, AZ
Norcross, K|2020 GMC Acadia
Confirmed Service Customer
5/7/2026
Quick and efficent
JACLYN MCDOWELL
5/9/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
BUCKEYE, AZ
Higuera, A|2024 GMC Sierra 1500
Confirmed Service Customer
5/7/2026
Always get great service! Daisy is the best!! In and out with a wash as well! :)
DAISY ALVARADO
5/9/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TONOPAH, AZ
ROY C|2026 GMC Acadia
Confirmed Sales Customer
5/7/2026
Very good, with answering a lot of questions about the vehicle and the price was right. I not only bought a vehicle I also got my oil changed on my truck.
DYLAN GROSS
5/9/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SALOME, AZ
NELSON M|2026 GMC Sierra 1500
Confirmed Sales Customer
5/23/2026
Johnathon was
JOHNATHON ROBISON
5/24/2026
Thank you so much for choosing Yates Buick GMC INC.. We truly appreciate your support and look forward to assisting you next time!
GILBERT, AZ
MARIO C|2026 GMC Sierra 1500
Confirmed Sales Customer
6/16/2026
Hector was a real professional salesman. Felt like i was family no pressure ,strait foward.
HECTOR NELSON
6/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
CHARLES B|2026 GMC Canyon
Confirmed Sales Customer
6/16/2026
My sales person was absolutely amazing!
KELLEY RAIO
6/18/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
PEORIA, AZ
Wirth, J|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/23/2026
well we negotiated a price and agreed on that but when financing came to write it up we had 10k in warranties and that spoiled the purchasing process !
MICHAEL CASTANEDA
6/24/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GLENDALE, AZ
Klumker, M|2024 GMC Sierra 1500
Confirmed Service Customer
6/26/2026
Ashley is great
ASHLEY SALINAS
6/28/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKEYE, AZ
SAUL O|2026 GMC Terrain
Confirmed Sales Customer
5/8/2026
The entire experience from beginning to end was perfect! I'm a sales manager myself in a different industry, and I've purchased lots of vehicles in my 53 years on this earth. I negotiated with 5 local dealers (yes, I’m that guy), and after thorough homework, it was clear that Yates was willing to address all my questions, concerns, and needs for this $45K purchase. From the initial text message, phone calls, and emails to the in-person negotiation, and lastly to financing. Zero pressure and a fair deal, in my view. Thank you Yates team
TYRELL KING
5/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AVONDALE, AZ
LUIS A|2026 GMC Acadia
Confirmed Sales Customer
5/25/2026
Hector was our sales guy and he was great! Made mine and my wife’s purchase very easy and smooth. Will definitely be back when I am ready to purchase my truck.
HECTOR NELSON
5/26/2026
We sincerely appreciate your kind review! It’s wonderful to hear Hector made your purchase experience smooth, easy, and enjoyable for you and your wife. Congratulations on your new vehicle, and we look forward to seeing you again!
PHOENIX, AZ
Nextstep H|2026 GMC Sierra 1500
Confirmed Service Customer
5/26/2026
It was my first time getting service at Yates. By far the best service I’ve received from GMC ever. They got me in and out in about an hour or so. Highly recommend anyone to stop in for service.
MICHAEL CASTANEDA
5/27/2026
We are thrilled your first service visit exceeded expectations and that you were in and out so quickly. Thank you for recommending the experience and sharing such positive feedback.
GOODYEAR, AZ
Brown, G|2023 GMC Acadia
Confirmed Service Customer
6/22/2026
Setting up appointment for service was quick and efficient. As was the service on our GMC Acadia. Flawless! Our service appointment was first thing on a Saturday morning. There were an overwhelming number of vehicles in for service. No problem!
DAISY ALVARADO
6/25/2026
Hello, thank you for sharing your positive experience. If you're ever in need of more help, please let us know!
GOODYEAR, AZ
TAMAKA J|2026 Buick Encore GX
Confirmed Sales Customer
6/25/2026
Great experience Tyree I think that’s his name he works with Frank awsome guy and the both of them made it work for me without any problems great sales men
TYRELL KING
6/26/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
BUCKEYE, AZ
RICHARD F|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/25/2026
Everything was completed very quickly
MATTHEW KIRKHAM
6/26/2026
Hi, it is great to hear everything was completed quickly and to your satisfaction. We sincerely value your business and look forward to your next visit. Take care!
GREEN VALLEY, AZ
Cain, C|2025 Buick Enclave
Confirmed Service Customer
6/25/2026
The car was being dropped off to get transmission replaced. We noticed a leak and fluid dripping from the vehicle. A rental car was arranged. We are still waiting to hear how the fix is going. We leave for out of state travel in less than 7 days. Hoping to get our car back quickly. Jaclyn has been very helpful.
JACLYN MCDOWELL
6/26/2026
We're glad to hear you found our staff was very helpful! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LAVEEN, AZ
Fuentes, J|2021 GMC Canyon
Confirmed Service Customer
6/1/2026
Great and fast service!
JACLYN MCDOWELL
6/3/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PHOENIX, AZ
Carrillo, N|2025 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
Made an appointment, was welcomed and received with a smile. Service was great and took care of all my needs. Thanks again to daisy.
DAISY ALVARADO
6/12/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BUCKEYE, AZ
Tangi, J|2022 GMC Canyon
Confirmed Service Customer
6/11/2026
Sean was very professional and on time.
SEAN MCDERMOTT
6/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Meza S|2022 Chevrolet Tahoe
Confirmed Service Customer
6/27/2026
Ashely is awesome at what she is very nice and caring for customers making sure they are well taken care of. Love how fast and efficient Yates Buick is
ASHLEY SALINAS
6/29/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PHOENIX, AZ
HELIDORO H|2026 GMC Sierra 1500
Confirmed Sales Customer
7/1/2026
I recently visited a GMC dealership, and the overall experience was excellent. From the moment I arrived, the staff was welcoming and professional. The showroom was clean and well-organized, which made browsing the vehicles easy and enjoyable. The sales team listened carefully to my needs and provided detailed information without being pushy, which I really appreciated. The process of exploring different options and taking a test drive was smooth and hassle-free. They were knowledgeable about the features of each model and answered all my questions thoroughly. The paperwork and final steps were also efficient, making the entire experience pleasant. Overall, I highly recommend this GMC dealership to anyone looking for great service and a stress-free car buying experience.
ADRIAN MARTINEZ
7/2/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any further questions, please give us a call. We're always happy to help!
PHOENIX, AZ
GEORGE C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/3/2026
Trudy Varin is the Costco representative and that’s who I dealt with. She was very friendly, professional, experienced and efficient. She found the exact vehicle I wanted and made the purchase the best experience I have ever had with buying at a dealership.
TRUDY VARIN
7/5/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Mayville, L|2019 GMC Acadia
Confirmed Service Customer
6/3/2026
Service was fast and Sean is always great to work with.
SEAN MCDERMOTT
6/5/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
ALBERT M|2026 Buick Envista
Confirmed Sales Customer
6/17/2026
Great experience
PATRICK HART
6/19/2026
Hi, we are very happy we could provide you with a great experience! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
Amavisca, S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/24/2026
I don't think they checked my battery. I need to go back and have them look at it.
SEAN MCDERMOTT
6/25/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GOODYEAR, AZ
Alexander, R|2024 GMC Sierra 1500
Confirmed Service Customer
6/24/2026
I've always experienced excellent service at Yates. My Service Advisor, Ms McDowell , takes care of businessband ensures issues are addressed
JACLYN MCDOWELL
6/25/2026
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
GOODYEAR, AZ
Ramirez, M|2018 GMC 1500 Sierra
Confirmed Service Customer
7/1/2026
They did a great job on my truck.
ASHLEY SALINAS
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
LYNN G|2026 Buick Encore GX
Confirmed Sales Customer
7/2/2026
Tyrell was awesome! Very friendly and helpful with explaining all information about the vehicle and pricing AND even helped me set up my phone with the onstar and Apple
TYRELL KING
7/3/2026
Hello, we're happy to hear you had an awesome experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Sierra, G|2022 GMC 1500 Sierra
Confirmed Service Customer
7/8/2026
Ashley kept me informed throughout the process and reassured me my truck would be taken care of.
ASHLEY SALINAS
7/9/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
PHOENIX, AZ
JUAN R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
7/8/2026
Johnathan, our sales man was amazing; he was attentive, friendly, knowledgeable and patient! He went above and beyond and took the time to find us the perfect vehicle! Carlos in financing was just as great! He too was knowledgeable and friendly and made our overall experience perfect! We appreciate both of them very much!
JOHNATHON ROBISON
7/9/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.vv
GLENDALE, AZ
Dear, M|2014 Chevrolet Cruze
Confirmed Service Customer
6/26/2026
Extremely professional and knowledgeable, friendly, and courteous.
DAISY ALVARADO
6/27/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GLENDALE, AZ
SUSANA M|2026 GMC Acadia
Confirmed Sales Customer
7/10/2026
Lewis was very helpful, kind and patient throughout the whole process of purchasing my new GMC Acadia at the Yates Buick GMC location. 100% recommend him as him and the manager made the experience great throughout.
LEWIS GRIER
7/12/2026
Your confidence in our team means a great deal to us. We're happy to know you had a positive experience, and we appreciate you taking the time to share your thoughts. Please reach out anytime we can be of assistance.
PHOENIX, AZ
Quintero C|2023 GMC Yukon
Confirmed Service Customer
7/10/2026
We recently had our 2023 Yukon serviced, and the experience was excellent from start to finish. The team provided us with a ride while our vehicle was being serviced, which made the process very convenient. The work was completed in a timely manner, and everything was handled professionally. Ashley has been our service advisor since we purchased the vehicle, and she continues to provide outstanding customer service. She took great care of us, answered all of my husband's questions thoroughly, and made sure we understood everything throughout the process. Thank you, Ashley, and the service team, for another great experience. We truly appreciate your professionalism and excellent customer care.
ASHLEY SALINAS
7/12/2026
Thank you for sharing your journey with us! We are absolutely delighted that your visit was such a positive one. Your support keeps our team motivated, and we're ready to help whenever you need us next.
GOODYEAR, AZ
JUDY A|2026 Buick Envision
Confirmed Sales Customer
7/14/2026
I was not planning to purchase but Sean Nagler made it easy and was not high pressure. I was looking at the Envision to downsize from my Enclave. It feels like the perfect fit and a lease was my best option as a senior. I feel like this vehicle will fit my lifestyle and my budget. Thank You Sean and Buick
SEAN NAGLER
7/16/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
ELVIRA O|2026 GMC Terrain
Confirmed Sales Customer
7/14/2026
My experience at the dealership was excellent. Everyone was friendly and helpful. They treated me very well and respectful. They were able to help me out with my concern and I left satisfied and Happy with my purchase.
LEWIS GRIER
7/14/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PHOENIX, AZ
DAVE B|2026 Buick Envista
Confirmed Sales Customer
7/14/2026
Jonathan did a great job helping to select our next vehicle and explaining anything we asked about the new vehicle.
JOHNATHON ROBISON
7/16/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GOODYEAR, AZ
SUSAN M|2026 GMC Yukon
Confirmed Sales Customer
6/19/2026
Johnathon is a great salesman!No high pressure! Made buying easy!
JOHNATHON ROBISON
6/20/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LAVEEN, AZ
JOEL S|2026 GMC Sierra 1500
Confirmed Sales Customer
7/22/2026
Dealing with Tyrell he makes the experience go very well.
TYRELL KING
7/24/2026
Hello, we're happy to hear you had a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT MOHAVE, AZ
MATTHEW P|2026 GMC Sierra 1500
Confirmed Sales Customer
7/22/2026
The online communication I had with salesperson before we even went to dealership was very open and clear as to the vehicle we were interested in. Once at the dealership everything we encountered was exactly what we were told through email and phone calls. Over the years, with other dealerships this has not always been the norm. The entire staff at Yates, from first contact through the purchase process as well as follow up after made the buying process a very comfortable experience. Matthew & Donna Powers, Surprise AZ
KELLEY RAIO
7/24/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
Gomez, J|2020 GMC 1500 Sierra
Confirmed Service Customer
7/22/2026
Went in for an Oil change on my 2020 Sierra 1500 SLT, Ashley was my Service Representative, she was very courteous and kept me informed of the services needed. Very Professional!
ASHLEY SALINAS
7/24/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
LITCHFIELD PARK, AZ
Ojeda, J|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/29/2026
Service was completed in a timely manner.
ALEX DUENAS
7/31/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
WADDELL, AZ
Sheahan, M|2020 GMC 1500 Sierra
Confirmed Service Customer
7/29/2026
Yates dealership has a great group of employees at the service drive led by Shane Arsanault. Sean McDermont at my request 'hustled' my truck through the oil change and tire rotation so I could make my next appointment.
SEAN MCDERMOTT
7/31/2026
Thank you for the review! Our team is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
WADDELL, AZ
Brotherton, J|2018 GMC Terrain
Confirmed Service Customer
7/29/2026
Yates customer service is less than stellar. I was promised a two day turnaround for my car. I got the call from Ashley telling me the work hasn't been started. She offered a rental car. Then, I found out she was out of town. I called and spoke with Richard who was giving me every excuse possible. He said I would get a credit towards the bill and that didn’t happen. I got several text messages my car was ready and I wasn't. Alec said there would be no credit because I was given a car. It took 11 days to get my car.The service department can’t be trusted to forthcoming with the correct information.
ALEX DUENAS
7/31/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PHOENIX, AZ
Guffy, J|2026 Buick Enclave
Confirmed Service Customer
6/23/2026
Excellent service. No issues. In and out as promised.
ASHLEY SALINAS
6/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GOODYEAR, AZ
JARROD M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/9/2026
Hector and the team were fantastic! I have been searching for a 2500HD AT4 with the Coastal Dune color and a very specific option set for a while. This particular vehicle had showed in transit for several days and when it flipped to arrived I drove in that afternoon. No appointment no call ahead. Hector greeted my wife and I warmly and when I gave him the stock number he sat us inside and went on the hunt. No wasted time, no extra effort, found the exact vehicle and get it out to us promptly. He made the process easy and very clear and straightforward. I came in prequalified through my credit union. The team was able to beat the financing I had which frankly shocked me, and when we went through warranty and coverage options were clear and transparent. The conversations were direct, no unnecessary haggling and they got the truck ready for us to drive home that day even though it had been on lot less than 24 hours. I made the drive all the way from Anthem but I’ll be back to Yates for Hector and the team for my next vehicle purchase.
HECTOR NELSON
7/11/2026
We are grateful for your recognition of our team's efforts. Delivering outstanding service is something we take great pride in, and your feedback encourages us to continue raising the bar. Thank you for choosing us!
PHOENIX, AZ
Brown, R|2023 Chevrolet Traverse
Confirmed Service Customer
7/21/2026
the service did a great job getting my car taken
JEREMY THOMPSON
7/23/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Gallardo, L|2021 GMC 1500 Sierra
Confirmed Service Customer
7/28/2026
Did a good job
ALEX DUENAS
7/30/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
GOODYEAR, AZ
Martinez, L|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/31/2026
Alex good customer service
ALEX DUENAS
8/4/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
LITCHFIELD PARK, AZ
Ruiz, R|2026 Buick Encore GX
Confirmed Service Customer
7/31/2026
Great
ASHLEY SALINAS
8/4/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PHOENIX, AZ
Fox, B|2026 Buick Encore GX
Confirmed Service Customer
7/31/2026
Very professional
DAISY ALVARADO
8/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Mills, M|2024 Buick Envista
Confirmed Service Customer
8/3/2026
All was good. 2 hour wait for an oil change when you have an appointment. Don't really understand that.
JACLYN MCDOWELL
8/4/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AVONDALE, AZ
JOHNNY L|2026 GMC Sierra 1500
Confirmed Sales Customer
6/30/2026
Kelley was amazing to work with and very accommodating. Glad I got to work with him.
KELLEY RAIO
7/1/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
CHANDLER, AZ
Rodriguez, I|2021 GMC 1500 Sierra
Confirmed Service Customer
7/20/2026
Sean was great! He was very communicative throughout the entire process and kept me updated on my vehicle every step of the way. My vehicle was even ready earlier than expected. I highly recommend his excellent customer service!
SEAN MCDERMOTT
7/22/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
GLENDALE, AZ
Osterholt, S|2019 Buick LaCrosse
Confirmed Service Customer
7/27/2026
The people at Yates were great and the service was completed right on schedule. So that was a 5 star experience. What I am quite unhappy about is that Buick would design and sell a car that requires $780 to change the bulb in a headlight. I have been a customer for 50 years, but this will be my last GMC vehicle.
ASHLEY SALINAS
7/29/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Lamphier, K|2021 GMC Yukon
Confirmed Service Customer
7/27/2026
Service didn't start until almost two hours past the appointment; the paperwork didn't align with what we were told was actually completed; air was bled from the tires well below OEM specs; instead of providing items from multi-point inspection for repair, we were provided a list and rushed out the door rather than being able to get some of the needs done immediately
ALEX DUENAS
7/29/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SURPRISE, AZ
Johnson, T|2020 GMC Yukon
Confirmed Service Customer
7/30/2026
Jaclyn McDowell is always great to work with !
JACLYN MCDOWELL
8/1/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Mcgill, M|2022 Buick Enclave
Confirmed Service Customer
7/30/2026
Tyrell was awesome. Love our Envista
SEAN MCDERMOTT
8/1/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
BUCKEYE, AZ
ERIC V|2026 GMC Terrain
Confirmed Sales Customer
8/7/2026
Dylan, Matt and Nick were excellent during the sales experience.
DYLAN GROSS
8/8/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
PHOENIX, AZ
Jackson, S|2023 Buick Envision
Confirmed Service Customer
7/6/2026
Jaclyn is awesome
JACLYN MCDOWELL
7/7/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
GOODYEAR, AZ
Anderson, T|2026 GMC Sierra 2500 HD
Confirmed Service Customer
7/23/2026
Ashley as always is head and shoulders above any service person I have worked with period! Give her a raise, do anything you can to not lose her. Make her happy! - Dr Troy Anderson
ASHLEY SALINAS
7/25/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
Lagunas, C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/30/2026
Well ashley Is great.
ASHLEY SALINAS
8/1/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Tarrant, J|2023 GMC Acadia
Confirmed Service Customer
7/31/2026
Everyone was friendly and the process was smooth.
SEAN MCDERMOTT
8/2/2026
We are fully committed to making every dealership visit seamless and enjoyable, and it’s wonderful to know we succeeded. See you again down the road!
BUCKEYE, AZ
Bautista, Y|2018 GMC Yukon
Confirmed Service Customer
8/11/2026
They dirtied my car rugs . They were full of oil on the specially the driver side . Other than that everything looks good so far .
SEAN MCDERMOTT
8/13/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PHOENIX, AZ
Lake, N|2026 Buick Enclave
Confirmed Service Customer
8/12/2026
Great Service and Staff!
ALEJANDRO MENDOZA
8/14/2026
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're looking forward to your next visit!
LITCHFIELD PARK, AZ
Harris, R|2018 Chevrolet Impala
Confirmed Service Customer
8/14/2026
Overall good service just one concern with scratches on the plastic under the engine compartment. I’m one that keeps and maintains this area as clean as the rest of the car. I have been taking my car to Yates since 2019. Again this is a minor concern under the hood where I see it and no one else.
SEAN MCDERMOTT
8/15/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Schulz, S|2025 GMC Sierra 1500
Confirmed Service Customer
8/14/2026
Great service
SEAN MCDERMOTT
8/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TONOPAH, AZ
Soto, P|2024 Buick Encore GX
Confirmed Service Customer
6/29/2026
Rep is very personable.i enjoy working with with her !
JACLYN MCDOWELL
6/30/2026
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
EDITH A|2026 GMC Sierra 1500
Confirmed Sales Customer
6/30/2026
we got lot of help very friendly and helpful pedro and luis they gave us the best information and answer all of our questions spanish speaker we feel very comfortable with their help thank you
LEWIS GRIER
7/1/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
PHOENIX, AZ
ANDREA S|2026 GMC Yukon
Confirmed Sales Customer
7/19/2026
Everything was great. Everyone was very professional and courteous. Hector made sure to take great care of me although he had an appointment set with another potential buyer and I was a walk in. He kept me informed throughout the whole process and made me and my experience a priority. Hector, Andrew and Carlos all took great care of me and made my car buying experience a pleasure.
HECTOR NELSON
7/20/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
SURPRISE, AZ
NATHAN B|2026 GMC Sierra 1500
Confirmed Sales Customer
7/29/2026
Kelly was awesome. He took time to narrow our search, ultimately purchasing the truck we love that suites our families needs.
KELLEY RAIO
7/31/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SCOTTSDALE, AZ
DIANA F|2026 GMC Sierra 1500
Confirmed Sales Customer
8/7/2026
Johnathan was amazing. Best customer service and very professional.
JOHNATHON ROBISON
8/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
JIMENA N|2026 GMC Sierra 1500
Confirmed Sales Customer
8/12/2026
Great experience
LEWIS GRIER
8/14/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
AVONDALE, AZ
Mcqueary, M|2016 GMC Terrain
Confirmed Service Customer
8/13/2026
I had called with a problem with my battery in my terrain and was told that it was under warranty and that I would be a priority. Once I got there I waited quite a while ( but was ok with the wait) then the service advisor came and said that the battery was not under warranty and the new battery was $297. So I wasn’t happy with the results. If I had known this, I wouldn’t have driven all the way out to the dealership and I would have probably bought a battery the day before (Sunday) somewhere else. It just seemed like the service department got me in there and the car into the shop and then gave me the story. What else was I supposed to do? Tell them to put my car back together and me go somewhere else? Yates has done all the maintenance on our vehicle (2016 Terrain) so we have trusted their service and suggested maintenance, It just seemed that I was told over the phone one thing just to get me into the service and then tell me another totally different thing. I would have thought maybe they would have worked on a lesser cost, I wasn’t expecting a free battery but I wasn’t expecting to pay almost $300. Dollars either. I trusted the dealership with what I was told over the phone because they looked it up.
ALEX DUENAS
8/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GLENDALE, AZ
Sysco S|2022 Chevrolet Colorado
Confirmed Service Customer
7/9/2026
Always great service from Alex and the team
ALEX DUENAS
7/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TOLLESON, AZ
LUCIO H|2026 Buick Encore GX
Confirmed Sales Customer
8/1/2026
Excellent service!
LEWIS GRIER
8/3/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Murrieta, J|2026 GMC Sierra 2500 HD
Confirmed Service Customer
8/5/2026
Great experience! Ashley and Hector are amazing and fantastic communicators.
ASHLEY SALINAS
8/7/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
ASHLEY R|2026 Buick Envista
Confirmed Sales Customer
8/5/2026
We are a repeat customer at Yates and specifically with Kelly. His wonderful to work with and makes the process enjoyable.
KELLEY RAIO
8/7/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Moreno, G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/14/2026
Took my truck in for my AC Ashely was my service adviser . She is the best gave me updates on my truck every other day . Reached out to my Warenty company . Highly recommend Yates
ASHLEY SALINAS
8/15/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
AVONDALE, AZ
Facio, P|2026 GMC Sierra 1500
Confirmed Service Customer
8/14/2026
Great service and work completed efficiently. One item that was missed they called ahead and informed me that I would also get tire rotation. However this was missed and not completed.
ALEJANDRO MENDOZA
8/15/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LAVEEN, AZ
Serfino, L|2024 GMC Sierra 1500
Confirmed Service Customer
8/15/2026
Great experience! Very easy to get an appointment, and I was kept in the loop all throughout.
DAISY ALVARADO
8/16/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LITCHFIELD PARK, AZ
Olvera, J|2025 GMC Sierra 1500
Confirmed Service Customer
8/15/2026
Muy bien el servicio quedan los asosiados
ALEX DUENAS
8/16/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
AVONDALE, AZ
RICHARD R|2026 Buick Encore GX
Confirmed Sales Customer
6/23/2026
Awesome experience the fastest service I’ve ever had
MATTHEW KIRKHAM
6/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PHOENIX, AZ
Black, T|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/10/2026
Ashley and your technicians are awesome, got my truck serviced quickly.
ASHLEY SALINAS
7/12/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
AJO, AZ
Bassill, M|2022 Buick Encore
Confirmed Service Customer
7/15/2026
Once again an ENJOYABLE VISIT TO YATES. Service Technician Jacklyn is A PROFESSIONAL. CANNOT RECOMMEND YATES ENOUGH WITH ALL ANYONE’S service needs. Ask for Jacklyn Mike Bassill
JACLYN MCDOWELL
7/15/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TOLLESON, AZ
Rodriguez, H|2025 Chevrolet Colorado
Confirmed Service Customer
7/22/2026
The service was completed like it should have been and communication was good with Ashley but when I received my vehicle it was dirty. The technician did not wipe anything down and the truck was not washed. If they had taken care of my vehicle I would have gave 5 stars.
ASHLEY SALINAS
7/24/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
GOODYEAR, AZ
Lopez, J|2024 GMC Canyon
Confirmed Service Customer
8/9/2026
Really good and fast service 👍
ALEX DUENAS
8/11/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Cunningham, S|2023 GMC Sierra 1500
Confirmed Service Customer
8/12/2026
Daisy is just awesome service writer always going above and beyond
DAISY ALVARADO
8/14/2026
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
LAVEEN, AZ
Main, M|2020 GMC 3500HD Sierra
Confirmed Service Customer
8/17/2026
Dropped off my truck and was notified of the recommendations. They were completed and then ready to go.
ASHLEY SALINAS
8/19/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BUCKEYE, AZ
Becerra, V|2024 GMC Yukon
Confirmed Service Customer
8/18/2026
The service on my car was fine, but they left the seat covered in oil and dirt; it was hard to clean because the leather is beige and they had made it incredibly dirty. They didn't use any protective paper for the seat or the floor.
SEAN MCDERMOTT
8/20/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
BUCKEYE, AZ
IVEN C|2026 GMC Sierra 1500
Confirmed Sales Customer
7/15/2026
Experience was great. Everyone was friendly and knowledgeable.
CHRIS HELM
7/16/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ALBUQUERQUE, NM
Harris, M|2023 Buick Enclave
Confirmed Service Customer
7/24/2026
I purchased a new Enclave in 2023 from Yates Buick dealership. They have performed all of the maintenance on the vehicle. I appreciate that I work with the same Service Advisor, Sean, each time.
SEAN MCDERMOTT
7/26/2026
Your feedback means a lot to our team. Thank you for trusting us with your automotive needs.
PHOENIX, AZ
Lack, M|2020 Chevrolet Malibu
Confirmed Service Customer
7/24/2026
Abigail addressed concerns quickly; Richard personable & understanding; Sean efficient & professional; Jake completed all repairs in record time; exterior wash the icing on a good cake. Thank you.
SEAN MCDERMOTT
7/26/2026
We are grateful for your recognition of our team's efforts. Delivering outstanding service is something we take great pride in, and your feedback encourages us to continue raising the bar. Thank you for choosing us!
BUCKEYE, AZ
Gonzales, M|2018 GMC Yukon
Confirmed Service Customer
7/31/2026
I had my A/C blowing warm. So took it back to the dealership after just two weeks from routine service. They had to replace the A/C compressor. Luckily my warranty covered the cost. Service ticket said it was washed but received it very dirty as if it was never washed.
SEAN MCDERMOTT
8/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
WILLIAM B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/13/2026
Great, have always hated buying a new vehicle, it was an all day process, but not this time . Sent an email online inquiring about a truck, Kelly responded back quickly. We set up a date to check it out , I had to postpone it, he was not pushy, I knew what truck I wanted but was busy. I texted him again later and we got together and got the truck . Carlos in finance was great too, fastest I ever got out of there. . Love the truck now
KELLEY RAIO
8/14/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LITCHFIELD PARK, AZ
Moreno, H|2016 GMC 2500HD Sierra
Confirmed Service Customer
8/13/2026
Me gusta el servicio que ofrecen en Yates porque es rapido y se ajusta a mis horarios
SEAN MCDERMOTT
8/14/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
PHOENIX, AZ
Meese, R|2021 GMC Yukon
Confirmed Service Customer
8/19/2026
Service was prompt and friendly.
ASHLEY SALINAS
8/21/2026
Thank you for the great feedback! Our team is committed to making every visit a positive one, and it's rewarding to hear that your experience reflected that commitment. We look forward to seeing you again down the road.
LITCHFIELD PARK, AZ
Koch, S|2023 Buick Enclave
Confirmed Service Customer
8/19/2026
Made an online appointment for Friday at 3pm. Got a call saying they can’t look at it until Monday. Dropped it off on Monday. Wasn’t done until Tuesday afternoon. That seems like an excessive amount of time for a battery replacement.
DAISY ALVARADO
8/21/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Macy, D|2026 GMC Sierra 2500 HD
Confirmed Service Customer
8/19/2026
I made the appointment on line. I was able to get an appointment right away as soon as I got there maintenance accepted my vehicle right away. My truck was ready when they said it would be. I love my service writer. She does an excellent job
DAISY ALVARADO
8/21/2026
Your confidence in our team means a great deal to us. We're happy to know you had a positive experience, and we appreciate you taking the time to share your thoughts. Please reach out anytime we can be of assistance.
SUN CITY WEST, AZ
Henderson, M|2026 GMC Sierra EV
Confirmed Service Customer
8/20/2026
I had a fantastic experience purchasing the vehicle. So for some warranty work I took it back to them for repairs. They had the vehicle for 2-1/2 weeks telling me they didn’t know what the code meant and either did GM. The people that built truck and wrote the codes! They finally found out what the problem was and ordered the part which took 5 days. Then another week to do the repairs. Several calls from the service manager to “check in”. Why??? Find out what the schedule looks like and tell me that. If it sitting in a field somewhere because you just cannot get to it. Say it!!!! The Lu had the truck for 5 weeks! 5 WEEKS!!!! Horrible experience with Yates service! I will not be going back and will not recommend them in the future!
ASHLEY SALINAS
8/21/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHANDLER, AZ
VANESSA D|2026 Buick Enclave
Confirmed Sales Customer
8/25/2026
Here’s the Google review we worked on for your car-buying experience: Writing My experience with Yates Buick GMC in Goodyear was the best! I was able to negotiate everything before arriving at the dealership since I already knew exactly which vehicle I wanted. The entire process was easy and straightforward. When I arrived, it didn’t take long before Carlos from Finance took us back to complete the paperwork. I’m usually very skeptical when it comes to the finance department and how transparent they are, but this time my experience was completely different. Carlos was very patient, honest, and transparent throughout the entire paperwork and signing process, which I really appreciated. My salesman, Moises, was also great! He took the time to show us the vehicle and teach us how to use all of its features and functions. Overall, I had a great car-buying experience and highly recommend Yates Buick GMC in Goodyear. I would recommend this dealership 100%!
MOISES STEVENSON
8/27/2026
From the showroom to the service bay, we strive for excellence across our entire dealership. Thank you so much for recognizing our hard work and taking the time to drop us this awesome review!
GLENDALE, AZ
Sosa A|2017 GMC 1500 Sierra
Confirmed Service Customer
8/14/2026
Good job
ALEX DUENAS
8/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PHOENIX, AZ
ANTHONY S|2026 GMC Terrain
Confirmed Sales Customer
8/14/2026
Our experience was great. Jaclyn, Mia, and Tyrell are top notch. Yates will always have our business.
TYRELL KING
8/15/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
GLENDALE, AZ
Balik, R|2021 GMC 1500 Sierra
Confirmed Service Customer
8/26/2026
We had a scheduled service appointment on Monday, 8/18 at 2:00 PM, with Sean as our service advisor. Communication throughout the repair process was inconsistent. On Tuesday, I was told there were no updates and that the dealership had 48 hours to diagnose the vehicle. On Wednesday, I was informed that troubleshooting had started but the issue had not been identified. Multiple attempts to reach the service department that afternoon were unsuccessful. When I went to the dealership Wednesday evening, Sean again stated there were no answers. When I attempted to discuss my concerns with Jeremy, Sean interrupted the conversation. Jeremy then took the time to explain what had been tested, what had been ruled out, and the next steps. His explanation provided a much clearer understanding of the diagnostic process. On Friday, Jeremy provided the repair cost and diagnosis, and I authorized the repair. Later that day, Sean notified me the vehicle was ready. At pickup, I was asked to sign paperwork without an explanation of what I was signing. When I asked about the charges, I was directed to another packet without an explanation of the individual items. Additional repairs involving seals were also mentioned but had not been communicated to me beforehand. The primary concern was not the complexity or duration of the repair, but the lack of communication and explanation throughout the process. Jeremy provided clear and professional communication when asked. Based on this experience and a previous interaction with Sean, I would request a different service advisor for any future visits to Yates.
SEAN MCDERMOTT
8/31/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Carr, D|2018 GMC Yukon XL
Confirmed Service Customer
8/28/2026
Ashley is the reason why I continue being serviced at Yates. She is always helpful, professional and caring. Always keeps me informed of the progress of the service as well as what may or may not be need for my vehicle.
ASHLEY SALINAS
8/29/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
CAROLE M|2026 Buick Envision
Confirmed Sales Customer
8/28/2026
I purchased a new Buick Enclave Avenir from this dealership. It was beautiful to look at once the door was opened. I drove it around the test drive circle and that was it. The deal car was delivered four days later due to a delay in getting the deal together. When I went to drive it on my own, I was absolutely frightened to death by the size of the car. I panicked and was terrified of the size of the vehicle, and returned the vehicle to the dealership in tears. I apologized and explained my panic in driving the vehicle, becoming nauseous while sitting in the drivers sear, negotiating the traffic and the vehicle size. One of the managers Derek came out and asked in I wanted an Envision, "similarly equipped" and I said yes. The Avenir is the version or the Buick line that is top of the line, complete with all of the upgrades. I sat at the dealership for several hours, in significant pain because of venous insufficiency and when a vehicle was offered it was white with a black interior. I told Lewes that I did not want any thing to do with black in a car. So he said let me see what else I can do. He came back with a grey car with a red interior. I asked several times if this was my only choice and he said it was between the the black interior and this car. I repeatedly asked if this was the only car available and was told yes. When the vehicle was delivered Lewes said it had all of the options and they worked the same as demonstrated when the other model was delivered. Imagine my surprise when I found out the car sold to me is a base model with no options. I am paying $820 a month for a basic model of a car that should probably have a payment of half. I am 71 years old and should know better than to trust that my best interests would be considered, but to me this is a bait and switch. I traded in a 2020 Cadillac XT5 and was given a base model Buick. I expressed my desire to Manager at the dealership to have a like model vehicle and what I got is basically junk. The salesman told me the car had all of the options the old car had, that is a blatant lie. It has no options on it. I feel they went and found the one car they knew they couldn't sell and palmed it off on me. I am so upset I cry constantly over this decision to trust the team at Yates to be honest with their dealings. I have written to the dealership and was told the information was under review, but when I got an update from GM reflecting the gray optionless car, I knew then I had been played for a fool. I found out later looking online there are three other models that met my demands yet not one was ever offered to me as an option. Those same three vehicles are sitting on the lot right now. I feel I should return to the dealership and sit there again and expect a clear and concise explanation as to why they felt this action was warranted, but the time it takes to sit there with my medical conditions causes me such pain that I fear I won't be able to walk out again if it takes hours again. Please help me clear this situation up. Please get me the car I asked for not the basic model please.
DYLAN GROSS
9/2/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SUN CITY, AZ
Larsen, P|2024 GMC Sierra 1500
Confirmed Service Customer
8/3/2026
Alejando and Richard were great and attentive.
ALEJANDRO MENDOZA
8/4/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LITCHFIELD PARK, AZ
KELLY M|2026 GMC Sierra 1500
Confirmed Sales Customer
8/30/2026
Everything was a smooth process from start to finish.
TRUDY VARIN
8/31/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GOODYEAR, AZ
Perez M|2024 GMC Terrain
Confirmed Service Customer
8/3/2026
Richard took my call he was so professional and helpful. Alejandro was awesome.
ALEJANDRO MENDOZA
8/4/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
PHOENIX, AZ
DIANE E|2026 GMC Sierra 1500
Confirmed Sales Customer
8/4/2026
Patrick the sales person was very helpful and very attentive to what we were looking for, explained and showed us all the features of our new 1500 GMC 4X4 Your finance General Mgr could’ve been more polite and understanding to what we wanted on the deal.
PATRICK HART
8/6/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
AVONDALE, AZ
LISA D|2026 Buick Envision
Confirmed Sales Customer
8/4/2026
Sean and Matt made the buying experience easy and effortlessly. Truly appreciate the speediness of the buying process
HOUSE SALES
8/4/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SURPRISE, AZ
Hall, P|2024 GMC Sierra 1500
Confirmed Service Customer
8/24/2026
Always a pleasure. We appreciate the excellent service.
DAISY ALVARADO
8/27/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GILA BEND, AZ
Rice, C|2022 GMC Canyon
Confirmed Service Customer
8/11/2026
Nice people, got truck back on time.
ALEJANDRO MENDOZA
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Hawkins, M|2022 GMC 2500HD Sierra
Confirmed Service Customer
8/11/2026
My experience at Yates GMC has always been exceptional. Although I was with a different service advisor for this visit, I was taken care of.
DAISY ALVARADO
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SURPRISE, AZ
DIANA P|2026 GMC Acadia
Confirmed Sales Customer
8/11/2026
This was my 2nd purchase from Yates. Great experience both times. It's about an hour drive from where I live, but worth it. I appreciated a little negotiation room and the salesman, Pat Hart, was persistent, but not annoying. I shopped around but glad I finalized the transaction with Yates. Thank you.
PATRICK HART
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Bassill, M|2020 GMC 1500 Sierra
Confirmed Service Customer
8/25/2026
I had a 7:15am appointment for an oil change and service tire monitor system. My truck was not brought into a service bay until 12:30. I don’t understand the delay?
JACLYN MCDOWELL
8/27/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TOLLESON, AZ
ERRISON L|2026 GMC Sierra 1500
Confirmed Sales Customer
8/25/2026
Sale person, Awesome team work, I happy I went to Yates Dealership :)
MICHAEL PITTS
8/27/2026
We appreciate your review and are happy to hear you enjoyed your experience with us. Thanks for choosing our dealership!
KAYENTA, AZ
Marsella, R|2025 GMC Acadia
Confirmed Service Customer
8/21/2026
I have been with Yates GMC for many years always had great service,Ashley is my service advisor and always gives advice on my vehicles keep me updated every time the best of the best 5 star review
ASHLEY SALINAS
8/22/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
GOODYEAR, AZ
Vasquez, R|2022 GMC 1500 Sierra
Confirmed Service Customer
8/21/2026
Ok
DAISY ALVARADO
8/22/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LITCHFIELD PARK, AZ
Bundy, C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2026
My experience at the dealership was exceptional. Ashley, my service advisor, was polite, professional, and thorough in addressing all my questions. Her customer‑focused approach made the entire visit smooth and stress‑free. I would confidently rate the service a 10 out of 10.
ASHLEY SALINAS
8/22/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
JULIE H|2026 GMC Acadia
Confirmed Sales Customer
8/21/2026
I had an excellent experience w Kelley, Whitney and Nick - I got the exact car that I was hoping for and I was treated wonderfully here. Thank you!
KELLEY RAIO
8/22/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
PHOENIX, AZ
CURTIS L|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
8/21/2026
Kelly was great and he knew his stuff.
CHRIS HELM
8/22/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MESA, AZ
Hernandez, S|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2026
They got me in on the same day when my battery left me stranded.
ALEJANDRO MENDOZA
8/19/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
GOODYEAR, AZ
GERALD B|2026 GMC Sierra 1500
Confirmed Sales Customer
8/28/2026
Our sales person, Tyrell King, was great. But, the financial part of our experience left a great to be desired. We did the proposal online and accepted what we thought was a decent proposal that matched Yates website for the truck, including $36,000 trade in. When we went to finalize the financial, the trade in went from $36,000 to $35,000 and the "2026 Sierra 1500 AT4 Discount" went from $7,000 to $4,500 with no explanation for the difference. This was a difference of $3,500. We were lied to many times that this was the amount we agreed to, except it was not. It took us about 2 weeks of emails and the Sales General Manager, Matt Van Horne, to finally get the amount resolved. Even at that, it took almost 2 weeks and a phone call to get the check for the difference.
TYRELL KING
9/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
RIMROCK, AZ
JACOB V|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/29/2026
We came to the valley for a Dr appointment and left with a new truck. Experience was great from start to finish.
LEWIS GRIER
8/30/2026
Reading your review completely made our day! Thank you so much for spreading the word about your experience. If there is absolutely anything you need down the road, just say the word. Take care!
LAKESIDE, AZ
MICHAEL S|2026 Buick Encore GX
Confirmed Sales Customer
8/30/2026
Everyone was great and everything went well and smooth.
ADRIAN MARTINEZ
8/30/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
GOODYEAR, AZ
ROBERT S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/21/2026
New 2500 AT4x AEV purchase
KELLEY RAIO
8/22/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GOODYEAR, AZ
Villaverde, M|2025 GMC Sierra EV
Confirmed Service Customer
8/21/2026
I wasn't very happy with the service I received on warranty work , my vehicle was in your possession for eight days and I was never offered a loaner vehicle.... on top of that the issue I brought it in for has yet to be resolved
ALEX DUENAS
8/22/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GLENDALE, AZ