Our Reviews
David D|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/26/2025
Always a pleasure to get my oil changed there, on time and efficient.
1/27/2025
Hi there! We're so happy we were able to help you out! We look forward to your next visit! Take care!
SURPRISE, AZ
Jim R|2004 GMC Sierra 1500
Confirmed Service Customer
1/27/2025
Friendly, courteous and quick.
1/28/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
LITCHFIELD PARK, AZ
Paul R|2021 Buick Encore GX
Confirmed Service Customer
1/30/2025
I have recently started having battery issues with my 2021 Buick Encore GX (car would not unlock with fob or door button) but when opening by key the vehicle started alright. It was like this for a couple of days I finally called Yates Parts to get a battery check and a price for a new battery installed. I decided to take the car into Yates for a battery check but on the way I passed an Auto Zone and decided to stop and get a price there as well, they did not stock my type of battery but did offer to check my battery to see if it was the problem, as I watched he attached his equipment to my battery he checked it not running and then had me start it the battery checked out OK and he told me because I haven't been driving a lot the charge was down about 50% and I should take a little drive. I was told on the phone that Yates does a comprehensive test so I wanted to have the Yates test done to see if there was anything else, Ashley took the car and checked the battery, she told me the battery was bad and asked if I wanted to replace it, ( I didn't mention the Auto Zone thing) I told her go ahead an was told would be a couple hours I told her I would wait, I saw the car sit there for almost 1-1/2 hours before it moved around 45 min later i was called, I paid and took the car home, the next morning I woke to find a the same (doors wouldn't open with like before) I brought it back and was told the electrical department was backed up 3 days and I would have to leave the vehicle overnight until they could check it, I also have a transmission that is lurching at stops and was told the transmission shop was backed up 10 days needless to say not to happy with the service department
2/4/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AVONDALE, AZ
Sherri S|2025 GMC Sierra 1500
Confirmed Sales Customer
2/3/2025
Our experience was great. Kelly was great, my kind of salesperson no pressure and very knowledgeable about the product. Everyone at Yates was excellent.
KELLEY RAIO
2/4/2025
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Kelly and our team at Yates. It's our goal to provide a no-pressure environment where our customers feel informed and supported. Your kind words mean a lot to us, and we look forward to serving you again in the future! If you have any questions or need assistance down the line, don’t hesitate to reach out.
TONOPAH, AZ
Carlos M|2025 GMC Sierra 1500
Confirmed Sales Customer
2/3/2025
Amazing
DYLAN GROSS
2/4/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
LITCHFIELD PARK, AZ
Christopher S|2024 GMC Sierra 1500
Confirmed Service Customer
2/4/2025
Very fast and friendly service
2/5/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PHOENIX, AZ
Giovana R|2024 GMC Acadia
Confirmed Service Customer
2/11/2025
Very friendly staff booking service was easy and oil change was quick!
2/12/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
WADDELL, AZ
Andrew W|2024 Buick Envision
Confirmed Sales Customer
2/11/2025
Dylan helped me find my new Buick Envision, with no games or gimmicks. He was very knowledgeable about the process and answer questions about the car. The sales manager and finance departments were great to deal with! These guys do a lot of business for a reason, they are the best. Super happy with our purchase, thank you so much!
DYLAN GROSS
2/12/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a great day, Andrew!
TEMPE, AZ
Patricia G|2020 GMC 1500 Sierra
Confirmed Service Customer
2/12/2025
Appt setting is very quick and easy. Service department runs very smoothly. Service is quick
2/13/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
BUCKEYE, AZ
Leroy M|2024 GMC Sierra 1500
Confirmed Service Customer
2/12/2025
Too slow Plus there was a party...so had to wait after until after the party to get truck Service was done
2/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LITCHFIELD PARK, AZ
Hector M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/13/2025
Everything went well got my truck sooner than what I thought
2/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
TOLLESON, AZ
Angel G|2022 GMC 3500HD Sierra
Confirmed Service Customer
2/13/2025
Rear glass repace for water leak and still leaking and no warranty... refused to fix only 33000 milles.
2/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GLENDALE, AZ
Michael T|2025 GMC Sierra EV
Confirmed Sales Customer
1/27/2025
Our customer service rep was outstanding Dillon is very friendly outstanding very wise was a pleasure working with hi
DYLAN GROSS
1/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit!
PEORIA, AZ
William L|2019 GMC Acadia
Confirmed Service Customer
1/30/2025
Great as always. Only one problem. They didn’t put a paper down on the floor mat. Big black shoe marks on the floor mat.
2/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Gibran P|2023 GMC Sierra 1500
Confirmed Service Customer
2/11/2025
Fast, quick and easy !
2/12/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
BUCKEYE, AZ
Paul C|2024 Buick Envision
Confirmed Sales Customer
2/11/2025
salesman was friendly and helpful. cars were ready for us to see when we showed up. My only complaint is with the DMV, and apparently they blame the dealer for putting a hold on my registration refund when dealership hadn't even sent paperwork in. There has to be a better system to get a registration refund from old car when buying a new one. DMV had me irritated with dealership when dealership had done nothing wrong. Somebody needs to work with DMV of Arizona to improve the system.
TYRELL KING
2/12/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!
GOODYEAR, AZ
Robert B|2016 GMC Yukon
Confirmed Service Customer
2/11/2025
I want to thank the entire team for finding the problem with my Yukon and making all necessary repairs in a timely manner.
2/12/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Thanks again for the recommendation, and have an amazing day!
PHOENIX, AZ
Salvador C|2023 GMC Sierra 1500
Confirmed Service Customer
2/13/2025
Daisy was excellent made sure I had a ride to the gym and made sure my truck was taken care of
2/14/2025
We're glad to hear you found our staff so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
LAVEEN, AZ
Alexander D|2012 GMC Sierra
Confirmed Service Customer
2/14/2025
I absolutely LOVED my experience with my service advisor and the entire service department. My truck was repaired in a timely manner. Yates is heaven on earth.
2/15/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
PEORIA, AZ
Debra D|2025 GMC Canyon
Confirmed Sales Customer
2/14/2025
Your employees were very professional, and we appreciate that we were not pushed and hounded while we were making our decisions.
ADRIAN MARTINEZ
2/15/2025
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
BUCKEYE, AZ
Manuel C|2022 GMC Terrain
Confirmed Service Customer
2/15/2025
I'm happy
2/16/2025
Wow, we’re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
BUCKEYE, AZ
Christopher B|2024 Buick Envision
Confirmed Sales Customer
2/18/2025
I did everything from home , that made it an amazing experience for me . I don't have time to sit at a dealership for 3 or 4 hours
TRUDY VARIN
2/19/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
BUCKEYE, AZ
Leon R|2023 GMC 1500 Sierra
Confirmed Service Customer
2/18/2025
Friendly , Quick
2/19/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC. We're looking forward to your next visit with us! Take care!
PHOENIX, AZ
Robert S|2023 GMC Yukon
Confirmed Service Customer
2/18/2025
Quick lube and tire rotation, went well, waiting room clean w/coffee, Judith Mendez has great human skills, informative, knows her stuff.
2/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
GOODYEAR, AZ
Jorge C|2025 Buick Encore GX
Confirmed Sales Customer
2/19/2025
Excellent service
JULIO CASTILLO
2/20/2025
Hi Jorge, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
PHOENIX, AZ
Kathryn T|2022 Buick Enclave
Confirmed Service Customer
2/19/2025
I have brought my car in 2 times for the same issue & they say there is nothing wrong. I have them do a warranty issue & my bumper paint is chipped & my bumper isn’t installed properly.
2/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GOODYEAR, AZ
Roberta B|2021 GMC 1500 Sierra
Confirmed Service Customer
2/19/2025
As always very friendly and helpful
2/20/2025
Hi Roberta, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
BUCKEYE, AZ
Mark E|2025 Buick Enclave
Confirmed Sales Customer
2/20/2025
Trudy did a great job diligently communicating with us on our ordering our Enclave and locating a vehicle when no allocation came after 2 months of waiting (Trudi gets 5 Stars). The 4 star rating is due to the ceramic coating person missing a spot on the rear hatch which had faint remnants of the previous dealerships sticker. Including mastic….. and mud from transport under hatch. I cam back Wednesday and both were corrected. Still,I have some concern if the coating was applied to the entire vehicle.
TRUDY VARIN
2/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Mannita H|2023 GMC Sierra 1500
Confirmed Service Customer
2/17/2025
I waited for my car to be complete, the waiting area was nice and clean.
2/18/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
BUCKEYE, AZ
Zeb J|2021 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
I brought my truck in for service (oil change, tire rotation and inspection) but I needed to have someone address the rough running upon excelleration. After inspection it was determined that my motor mounts were broken. They were able to do alll the required repairs, that day.
2/18/2025
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
GOODYEAR, AZ
Margaret B|2024 Buick Encore GX
Confirmed Service Customer
2/17/2025
Jaclyn McDowell was my service adviser. She was very courteous and went thru the list all of the items that I wanted done to be sure nothing was forgotten. She texted me her phone # in case I needed to get a hold of her. The Buick was ready in the time frame that was given to me. Plus I received an email confirming all was well and no additional items needed to be fixed.
2/18/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PEORIA, AZ
Susan F|2024 Buick Envision
Confirmed Sales Customer
2/19/2025
Everyone was very nice and process was smooth
JAMES WHITESIDE
2/20/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BUCKEYE, AZ
Wendy H|2021 GMC Terrain
Confirmed Service Customer
2/19/2025
Staff was very communicative with the process while I was waiting for my vehicle to be served.
2/20/2025
Hello Wendy, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us! Take care!
TOLLESON, AZ
Scott L|2025 Buick Envista
Confirmed Sales Customer
2/21/2025
No comments
ROBERT GRIFFIN
2/22/2025
Hi Scott, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SURPRISE, AZ
Earl P|2023 Buick Enclave
Confirmed Service Customer
2/21/2025
Courteous and professional!
2/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
SUN CITY WEST, AZ
Connie U|2025 Buick Encore GX
Confirmed Sales Customer
2/21/2025
This dealership is always so friendly and helpful. Thank you for helping with my vehicle.
TYRELL KING
2/22/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Michael S|2025 GMC Canyon
Confirmed Sales Customer
2/22/2025
I couldn't have asked for a better auto buying experience. Kris Nickel was incredibly knowledgeable and was helpful in meeting the terms and needs for my purchase. Best buying experience to date. Thanks Yates team!
KRISTOPHER NICKEL
2/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PEORIA, AZ
Paul J|2018 GMC Terrain
Confirmed Service Customer
2/25/2025
Daisy kept me informed and explained everything clearly.
2/26/2025
We're glad to hear you found our staff so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
GOODYEAR, AZ
Lucinda F|2024 GMC Terrain
Confirmed Service Customer
2/25/2025
Very polite, professional, prompt and wait area was nice and welcoming.
2/26/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
GLENDALE, AZ
Braden G|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
2/26/2025
10
DYLAN GROSS
2/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
WADDELL, AZ
Joe C|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/26/2025
Everything was awesome but repairs took longer than expected
2/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TOLLESON, AZ
David P|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/27/2025
Ashley was awesome kept me informed on my vehicle
2/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GOODYEAR, AZ
Travis G|2025 GMC Sierra 1500
Confirmed Sales Customer
2/27/2025
I had a good experience with purchasing a new truck for my wife. She is very happy with the truck and the staff was nice and friendly
ADRIAN MARTINEZ
2/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
SURPRISE, AZ
Young H|2025 Buick Encore GX
Confirmed Sales Customer
2/20/2025
Professional, quick, sample
KELLEY RAIO
2/21/2025
Hi Young, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
PHOENIX, AZ
Jerome P|2025 Buick Enclave
Confirmed Sales Customer
2/20/2025
We have purchased multiple vehicles from Yates they have great people that work there.
TYRELL KING
2/21/2025
Thank you for sharing your positive experience with us! We’re glad to hear that you’ve had great service at Yates Buick GMC and that you are satisfied with your purchases. If you have any specific recommendations or further feedback, we’d love to hear it!
GLENDALE, AZ
Gregory C|2025 GMC Yukon
Confirmed Sales Customer
2/21/2025
All was completed online and shipped from AZ to KY so far so good.
TYRELL KING
2/22/2025
Hello Gregory. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC!
CARLISLE, KY
John C|2007 GMC Yukon XL
Confirmed Service Customer
2/24/2025
I brought my car in for a routine service and s usual it was done quickly.
2/25/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GOODYEAR, AZ
Lonnie L|2024 Buick Envision
Confirmed Sales Customer
2/24/2025
Alex was amazing
ALEXANDER MONSON
2/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Dave W|2012 Buick Enclave
Confirmed Service Customer
2/26/2025
Sean McDermott was our service advisor and he was extremely professional and thorough in the assessment of our service needs.
2/27/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BUCKEYE, AZ
Manuel M|2025 GMC Yukon
Confirmed Sales Customer
2/28/2025
Great experience with Adrian and Matt . Thank you guys
ADRIAN MARTINEZ
3/1/2025
Thank you for your feedback! We are glad to hear that Adrian and Matt was able to help you. We appreciate having such dedicated team members on board. If you have any more comments or need further assistance, feel free to reach out!
AVONDALE, AZ
Manuel O|2025 GMC Sierra 1500
Confirmed Sales Customer
2/28/2025
Great experience sales associate made everything go by so fast and smooth and financial was nice as well
HECTOR NELSON
3/1/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day, Manuel!
AVONDALE, AZ
Adam G|2021 GMC Yukon
Confirmed Service Customer
3/3/2025
Fast service Would like to have shuttle service on Fridays or other transportation method available for rides home
3/4/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LITCHFIELD PARK, AZ
Salli P|2022 Buick Envision
Confirmed Service Customer
2/27/2025
Jacquline is the best!
2/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
BUCKEYE, AZ
Dax C|2025 GMC Yukon
Confirmed Sales Customer
2/28/2025
Salesman (Julio) was fantastic, kept me updated on what was going on and answered every question I had with ease.
JULIO CASTILLO
3/1/2025
Hello Dax, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC. We're looking forward to your next visit with us! Take care!
PHOENIX, AZ
Jonathan C|2022 GMC 1500 Sierra
Confirmed Service Customer
2/28/2025
I brought in my truck for 3 issues; 1)To have Kicker sub installed, it was ok but not secured. I did that myself. 2) Radio on XM band only will not store or hold stations. AM/FM is ok. It was not completely fixed because some would store, but still others not. Today, what was stored is gone. 3) leak in rear windows after washing truck. I will be checking on that later. I advised service advisor yesterday of partial fix on radio. He said he would discuss with others and call me back. I called back this morning and left message that it is completely blank again. Waiting on call back.
3/4/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PEORIA, AZ
Teri G|2021 GMC Acadia
Confirmed Service Customer
3/3/2025
Ashley is professional, efficient and charming.
3/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Myron J|2025 Buick Enclave
Confirmed Sales Customer
3/3/2025
Very easy buying experience.
HECTOR NELSON
3/4/2025
Congratulations on your new vehicle! We are always more than happy to assist you if anything else comes up. Take care!
VICTOR, IA
Charles S|2022 GMC Terrain
Confirmed Service Customer
3/4/2025
Car looks great after detail
3/5/2025
Hello Charles, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC. We're looking forward to your next visit with us! Take care!
LITCHFIELD PARK, AZ
Veronica C|2018 Buick Enclave
Confirmed Service Customer
3/5/2025
My service provider, Ashely, was very thorough and professional. She took great care of my car and was able to get the repairs completed in a timely manner. I am so thankful to her for her supportive attitude and great communication skills. Thank you, Ashley!!
3/6/2025
Thank you so much for your kind words! We are glad to hear that you had a positive experience with Ashley. She truly goes above and beyond for her customers, and it's great to know that her professionalism and communication made a difference for you. We appreciate your feedback and look forward to serving you again in the future!
LITCHFIELD PARK, AZ
John J|2025 Buick Encore GX
Confirmed Sales Customer
3/5/2025
Trudy and Matt are my hero's! Hands down the best customer service I've ever experienced at a dealership. Cant say enough about you guys.... I am a Yates customer for life! THANK YOU TRUDY
TRUDY VARIN
3/6/2025
Thank you so much for your kind words, John! We're glad to hear that Trudy and Matt provided you with such exceptional service. We strive to create a positive experience for all our customers, and it’s wonderful to know that we hit the mark with you. Welcome to the Yates family! If you need anything in the future, don’t hesitate to reach out. Thanks again!
GOODYEAR, AZ
Michele L|2025 Buick Envision
Confirmed Sales Customer
3/6/2025
A perfect experience. Very knowledgeable and friendly staff.
JOHNATHON ROBISON
3/7/2025
Hi there! We're so happy we were able to help you out! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
John S|2023 GMC Canyon
Confirmed Service Customer
3/6/2025
GMC handled my truck plus and all the scheduled times were spot on. My truck was washed and looked as Good as the day I bought it.
3/7/2025
Wow, it's experiences like yours that really keep us motivated! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AVONDALE, AZ
Thomas G|2025 GMC Acadia
Confirmed Service Customer
3/6/2025
Total satisfaction in my recent service visit and all my other service visits during the past several years. Ashley in Yates customer service department first handled my vehicles service needs a few years ago, did such a great job that she’s been my go to rep ever since. She’s great at coordinating and communicating all aspects of whatever my vehicles needs are. She’s open, honest and follows up to make sure the vehicle is ready on time as promised. I recently purchased my 4th GMC Acadia and chose Yates mostly because of the great customer service Ashley helps Yates CONSISTENTLY deliver.
3/7/2025
Wow, it's experiences like yours that really keep us motivated! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Terry S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/8/2025
No complaints, was an easy process and am happy with the transaction. Will definitely consider for future purchases. Thank you Kelley and Yates GMC!
KELLEY RAIO
3/9/2025
Congratulations on your new vehicle! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
HENDERSON, NV
Froylan R|2024 GMC Sierra 1500
Confirmed Service Customer
3/8/2025
Worst experience ever! My 2024 Denali truck was there for over 50 days, the service guy we’ll never answer and returned my voicemails I’ll leave, I had to go over and over to look for him so he can give me updates, never offered to rant me a truck. My son had a game out of town and had to rant a car and fight back cause us this. I lost alot of money cause of GM and now I don’t even trust my truck to go out of town and on my next purchase really think of getting a ford or a ram.
3/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AVONDALE, AZ
John C|2025 Buick Enclave
Confirmed Sales Customer
3/5/2025
Knowledgeable sales personnel without being pushy.
KRISTOPHER NICKEL
3/6/2025
Thanks for highlighting our staff who helped make this such a great experience! It's our commitment to ensure quality customer care. Please don't hesitate to reach out to us if there's anything more we can do!
GOODYEAR, AZ
James W|2015 GMC Yukon
Confirmed Service Customer
3/7/2025
Ashley is always the best!!
3/8/2025
Thank you so much for your kind words, James! We are really glad to hear that you feel that way. It’s always our goal to provide the best support and service. If there’s anything more we can do to help, please let us know!
LITCHFIELD PARK, AZ
Manuel N|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
Everything went smooth! No beating around the bush or any issues! Overall great purchase experience.
TYRELL KING
3/13/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
YUMA, AZ
Peter C|2024 Buick Encore GX
Confirmed Sales Customer
3/14/2025
Julio is awesome. Great job and thank you
JULIO CASTILLO
3/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
GLENDALE, AZ
Tyrone C|2017 GMC Acadia Limited
Confirmed Service Customer
3/14/2025
Always a pleasure doing business at yates. Friendly and fair. Thank you Ashley.
3/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SURPRISE, AZ
Carla M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
3/17/2025
From the minute I pull up to the minute I leave, Ashley always has a smile on her face. She makes sure that she answers any questions that I have and goes over all recommended maintenance with me. I never feel pressured to approve any maintenance and I completely trust that I am being taken care of.
3/19/2025
Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
LITCHFIELD PARK, AZ
Tony M|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/13/2025
Ashley Salinas the service advisor was great. Very courteous, professional, and had my truck in and out within 2 hours. Thank you Ashley.
3/14/2025
Hi Tony, thank you for taking the time to leave a review for us at Yates Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
GOODYEAR, AZ
James S|2017 GMC Terrain
Confirmed Service Customer
3/13/2025
Great service
3/14/2025
Hi James, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
GOODYEAR, AZ
Jasmine K|2025 GMC Sierra 1500
Confirmed Sales Customer
3/18/2025
Always a smooth process when we buy from Yates. Won’t be out last either
HECTOR NELSON
3/20/2025
Hi there! Congratulations on your new vehicle! Your satisfaction is our top priority. Thank you again for choosing Yates Buick GMC INC. and we hope to see you again!
GLENDALE, AZ
Juan B|2025 GMC Yukon
Confirmed Sales Customer
3/19/2025
Everybody was friendly and very helpful. Especially Jonathan.
JOHNATHON ROBISON
3/21/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for leaving us this response!
LAVEEN, AZ
Paul C|2024 Buick Envision
Confirmed Service Customer
3/20/2025
bought new car and paint was messed up in places... Yates made sure it was corrected to perfection by both repainting where needed or buffing or whatever procedure they did. It took a while longer than expected, but they provided a complimentary car for the inconvenience. I am very pleased with the end result.
3/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Chad G|2025 GMC Sierra 1500
Confirmed Sales Customer
3/21/2025
Hector made the purchase process a great experience
HECTOR NELSON
3/22/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
TOLLESON, AZ
Kaden C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/22/2025
Dylan was fantastic
DYLAN GROSS
3/23/2025
Hi Kaden! Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SAN TAN VALLEY, AZ
Robert A|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
3/22/2025
Julio my sales professional did an excellent job listening, offered options and ultimately helped me move personal belongings to my new truck. Cesar in parts is a great professional finding solutions to my new 3500 Denali Ultimate
JULIO CASTILLO
3/23/2025
Hello Robert! Thank you so much for your thoughtful feedback! We're thrilled to hear that Julio exceeded your expectations with his attentive service and assistance during your transition to your new truck. It’s also great to know that Cesar was able to provide valuable solutions for your 3500 Denali Ultimate. We take pride in our team's commitment to delivering excellent service, and your kind words reaffirm our efforts. If you need anything in the future or have any questions, please don’t hesitate to reach out. Enjoy your new truck!
GREAT FALLS, MT
Scott L|2025 Buick Envista
Confirmed Sales Customer
3/25/2025
Great Experience! Jonathan and the entire Yates team were vert helpful .
JOHNATHON ROBISON
3/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SURPRISE, AZ
Lisa C|2012 Buick Verano
Confirmed Service Customer
3/26/2025
Daisy who waited on me - was polite, professional and extremely knowledgeable. She provided me with updates on my car as well as suggestions to do at my next oil change.
3/27/2025
We're glad to hear you found our staff so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
GOODYEAR, AZ
Ramiro A|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
3/26/2025
Amazing! Second truck I buy from you guys. Hector is a great sales rep. He doesn’t beat around the bush, gets straight to the point as you can see that he has your best interest in mind. Definitely will come back and buy my wife’s truck from here.
HECTOR NELSON
3/27/2025
Hello Ramiro! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and Hector. It's great to know that he made the truck buying process straightforward and enjoyable for you. We look forward to helping you find your wife's truck when you're ready. If you have any questions in the meantime, feel free to reach out. Safe driving!
AVONDALE, AZ
William N|2024 Buick Encore GX
Confirmed Service Customer
3/26/2025
I was welcomed by a very personable Jacqueline. She explained the service to be performed and the time it would take approx. 1 1/2 hours. My wife and I waited in the waiting room and after an hour Jacqueline brought my freshly washed Buick Encore to the entrance of the waiting area. We signed the paperwork and had some conversation, and we were on our way. A very pleasant experience thanks to Jacqueline setting the tone. Well, done Jacqueline!
3/27/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
KAILUA KONA, HI
Jorge C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/26/2025
It was a very clean fast and friendly experience, the easiest to purchase a vehicle
HECTOR NELSON
3/27/2025
We strive to ensure that all our clients have a relaxed and worry-free experience with us! If there's anything else you require, don't hesitate to reach out via phone or visit us. Wishing you a fantastic day!
GOODYEAR, AZ
Melinda M|2019 Buick Encore
Confirmed Service Customer
3/26/2025
no issues
3/27/2025
Hi Melinda! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
GOODYEAR, AZ
Teresa M|2021 Buick Enclave
Confirmed Service Customer
3/26/2025
I’ve use them a few times now and Yates is amazing. I went in for an oil change and they did an excellent job. Mike was my service advisor, he was super nice and professional. He went over recommendations for my engine and offered suggestions without being over barring or pushy. Yates is definitely the place to take your car in for service.
3/27/2025
Hi Teresa! We're glad to hear that you had an excellent experience with us. Your trust in us to take care of your vehicle means a lot, and we look forward to serving you again in the future. If you ever have questions or need assistance, please don’t hesitate to reach out!
GLENDALE, AZ
Bryan G|2023 GMC Acadia
Confirmed Service Customer
3/17/2025
Again Service didn’t disappoint. Thanks to Service Advisor Chris Brown & Team at Yates!
3/19/2025
Wow, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PEORIA, AZ
Clifford B|2025 GMC Sierra 1500
Confirmed Service Customer
3/18/2025
Dealership was excellent, their service was fast and customer service was very friendly.
3/20/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
EL MIRAGE, AZ
Julio C|2025 Buick Encore GX
Confirmed Sales Customer
3/18/2025
Great experience
HOUSE SALES REP
3/20/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TOLLESON, AZ
Jose P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/20/2025
Daisy has great customer service
3/21/2025
Hi Jose! Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
Jeremy C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/20/2025
Average
DYLAN GROSS
3/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SAINT GEORGE, UT
Ivan B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/24/2025
Nice
LEWIS GRIER TAVIZON
3/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SUN CITY, AZ
David R|2025 Buick Enclave
Confirmed Sales Customer
3/24/2025
Salesman Dylan and The GM Matt were extremely helpful, efficient, respectful of my time, and great at getting me the Buick Enclave my wife wanted, and at a very good price on a lease.
DYLAN GROSS
3/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LAS VEGAS, NV
Duane D|2025 Buick Encore GX
Confirmed Sales Customer
3/24/2025
The sales person and finance person did a great job.
KRISTOPHER NICKEL
3/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
Marylou P|2015 Buick Enclave
Confirmed Service Customer
3/27/2025
Ashley Salinas is the BEST. We are old and she takes care of us! Dealership clean! Everyone is friendly! Love this dealership because of ASHLEY!
3/28/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SHOW LOW, AZ
Juan R|2023 GMC Acadia
Confirmed Service Customer
3/31/2025
This is my 3rd time in for an oil change and all 3 times I had trouble with my service contract I got when I purchased the vehicle. Been asked to come back on a week day to get everything fixed and everything I been told it's been fixed but have the same problem the next time I have to come in for an oil change. It's an inconvenience having to come back during the week that's why I make my appointments over the weekend because I don't have much time during the week. I've purchased 4 vehicles from yates Buick gmc I don't know why now I'm having so much trouble with something as an oil change all because they didn't do the paperwork right when I first got the vehicle
4/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PHOENIX, AZ
Chris S|2018 GMC Canyon
Confirmed Service Customer
3/31/2025
Whole experience was awesome! Alex is great to work with!
4/1/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GLENDALE, AZ
Robert W|2021 GMC Acadia
Confirmed Service Customer
3/31/2025
Alexander Duenas(Alex) what a good experience.. bought Acadia precertified used in Nov.. from Yates and extended warranty.. Had brought it in before engine light on did not show a code..before.. Came on again took it in met Alex he listened plugged in found code and got me in. I was nervous I needed vehicle to pick up person out of town within 24 hrs.. He found the problem and another leak that did not show both were fixed he communicated whole time .. Sent the courtesy shuttle for me, they were on time( she was a delight too) and within 20 min of my arrival at dealer I was on the road on time to pick up my person.. Thank you sooo much.. I was treated with respect and professionalism..
4/1/2025
Hi, we are very happy we could provide you with a positive experience! Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
Janet D|2018 Buick Enclave
Confirmed Service Customer
3/31/2025
We had great experience with Ashley Salinas, she got our problems resolved.
4/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PHOENIX, AZ
Daniel C|2023 GMC SIERRA 1500
Confirmed Service Customer
3/31/2025
QUICK AND ON TIME SERVICE
4/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GOODYEAR, AZ
Julio L|2025 GMC Sierra 1500
Confirmed Sales Customer
4/1/2025
Great customer service
HECTOR NELSON
4/3/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TOLLESON, AZ
John M|2025 Buick Encore GX
Confirmed Service Customer
3/27/2025
I can say that I had a good experience with Kris Nickel (sales associate). Kris was very helpful, he made sure all my questions and concerns were answered.
3/28/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
GOODYEAR, AZ
Jerry B|2022 GMC 1500 Sierra
Confirmed Service Customer
3/28/2025
Fantastic, service advisor Daisy was great, gave me a time frame and was done before that time
3/29/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
SURPRISE, AZ
Terry J|2018 GMC 2500HD Sierra
Confirmed Service Customer
3/29/2025
Very friendly and efficient
3/31/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AVONDALE, AZ
Rachel S|2021 Chevrolet Suburban
Confirmed Service Customer
3/30/2025
Took my vehicle in for oil change and check up on noises. Shawn was very professional and took care of all my concerns. I did have one issue that I have to bring my vehicle back due to not being able to be without a vehicle for more than 2 days. That would be my only complaint is that you have to be without your vehicle for too many days. Other then that, I would take my vehicle back to Yates. They always try and make things right.
3/31/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
BUCKEYE, AZ
Juan V|2025 GMC Sierra 1500
Confirmed Sales Customer
3/30/2025
Very good expiance through out the purchase of my truck.
HECTOR NELSON
3/31/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
AVONDALE, AZ
Steph O|2019 Buick LaCrosse
Confirmed Service Customer
4/1/2025
Excellent, friendly, prompt
4/3/2025
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
George R|2018 GMC Acadia
Confirmed Service Customer
4/2/2025
Excellent and very timely 👏
4/3/2025
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! We hope you have a great day!
GOODYEAR, AZ
Oscar M|2025 GMC Yukon XL 1500
Confirmed Sales Customer
4/2/2025
Great
KRISTOPHER NICKEL
4/3/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TOLLESON, AZ
Robert A|2025 GMC Sierra 3500 HD
Confirmed Service Customer
4/5/2025
Daisy my Service Advisor is the quintessential professional. She is a great listener and overly polite. Kudos
4/6/2025
Thank you for the kind words! We're so glad to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback, and look forward to serving you again!
GOODYEAR, AZ
Antonio V|2025 Buick Encore GX
Confirmed Sales Customer
4/2/2025
Héctor was an excellent sales person he was very professional through out the whole deal hes 100% recommended.
HECTOR NELSON
4/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TONOPAH, AZ
Les P|2023 GMC Acadia
Confirmed Service Customer
4/3/2025
Ok
4/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Mary M|2022 Buick Enclave
Confirmed Service Customer
4/8/2025
Alex was awesome
4/9/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
BUCKEYE, AZ
Jose S|2017 GMC 1500 Sierra
Confirmed Service Customer
4/8/2025
👍
4/9/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
PHOENIX, AZ
Zachary H|2025 GMC Sierra 1500
Confirmed Sales Customer
4/8/2025
Ramon is amazing to work with I won’t be buying a car anywhere else even though I’m on the opposite side of the valley. Ramon got me a better deal that my bank or credit union as well. His finance experience is top of the charts. Adrian is easy to work with and not just a pushy salesman but a helpful salesman.
ADRIAN MARTINEZ
4/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GILBERT, AZ
Decarrol C|2020 GMC Yukon
Confirmed Service Customer
4/9/2025
Always a pleasure getting my car serviced at Yates. The staff is professional and caring,
4/11/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
TOLLESON, AZ
Irma L|2025 GMC Terrain
Confirmed Sales Customer
4/13/2025
Great
TRUDY VARIN
4/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BUCKEYE, AZ
Manuela B|2024 Buick Envista
Confirmed Service Customer
4/15/2025
Very straight forward and kind people
4/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Sara R|2025 GMC Terrain
Confirmed Sales Customer
4/16/2025
My sales representative Ms.Trudy was amazing. She went above and beyond to get me into a vehicle after my car accident and my other vehicle was totaled. She walked me through the set up with my new car and even helped me get floor mats and a tow hitch installed. She is excellent!!
TRUDY VARIN
4/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
GOODYEAR, AZ
Gary H|2025 GMC Acadia
Confirmed Sales Customer
4/5/2025
7
CHRIS HELM
4/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CORNING, WI
Alan H|2005 Chevrolet SSR
Confirmed Service Customer
4/6/2025
Alex Duenas in service has always been great to work with. He is very thorough and professional in his job.
4/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Richard M|2023 Chevrolet Corvette
Confirmed Service Customer
4/7/2025
Ashley Salinas service consultant ,excellent person always cares about the customer and their vehicle . i have two GM vehicles ,2022 Yukon Denali , 2023 Chevrolet Corvette both serviced by YATES GM AND [ASHLEY ] their team very professional and treat me like family THEY GO THE EXTRA STEP
4/9/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
John S|2023 GMC Canyon
Confirmed Service Customer
4/10/2025
I dropped off my truck in morning and my contact Mike Kennedy stayed in close contact with it’s progress and I was very pleased to have my truck back on same day.
4/11/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.. Until the next time we meet, take care!
AVONDALE, AZ
David E|2023 GMC SIERRA 1500
Confirmed Service Customer
4/11/2025
Great
4/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Arnold H|2022 Chevrolet Corvette
Confirmed Service Customer
4/14/2025
Professional courteous, and answered all my questions
4/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
GOODYEAR, AZ
Hector M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/14/2025
I am a senior citizen and everyone. There treated me with respect and dignity. I really appreciated all the help. And the way everyone is helpful.I have yet to have a bad experience.I've had my truck now 42 years
4/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PHOENIX, AZ
Maria N|2025 GMC Acadia
Confirmed Sales Customer
4/15/2025
Lewis was very helpful and courteous.
ADRIAN MARTINEZ
4/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
NORTH AURORA, IL
Gregory P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/16/2025
Kelly Raio salesman was awesome Finance was a breeze Very good experience
KELLEY RAIO
4/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PRESCOTT VALLEY, AZ
Erik G|2024 GMC Terrain
Confirmed Service Customer
4/16/2025
Very great experience
4/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LAVEEN, AZ
Tyler P|2024 GMC Sierra 1500
Confirmed Service Customer
4/17/2025
Amazing service
4/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Brandon P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/17/2025
Best experience every time
CHRIS HELM
4/19/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AVONDALE, AZ
Robert L|2023 GMC Terrain
Confirmed Service Customer
4/17/2025
Great cart care
4/19/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
GOODYEAR, AZ
Alexander S|2021 GMC 1500 Sierra
Confirmed Service Customer
4/18/2025
Alex in the service team was great. Explained the whole process. Had my truck completed in the time stated.
4/20/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AVONDALE, AZ
Karen J|2025 GMC Yukon
Confirmed Sales Customer
4/19/2025
Chris did a great job taking care of us during the purchase of our new Denali. They care about their customers!
LAURIE BARNES
4/21/2025
Thanks for highlighting Chris who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PHOENIX, AZ
Heriberto H|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/19/2025
The sales representative Moises Stevenson was very supportive in showing us and test driving various different vehicles.
MOISES STEVENSON
4/21/2025
Thank you for the kind words! We're so glad Moises Stevenson made your experience enjoyable and informative. It’s great to hear he supported you throughout the process and helped you explore your options. We’ll be sure to pass along your appreciation!
SURPRISE, AZ
Joanna M|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
4/20/2025
Kris was amazing from the very beginning. A few months ago, when we first walked in, he was very pleasant and inviting. He really took the time to understand my needs. At the time, we weren’t quite ready to make a move, and we let him know—we told him we’d come back when the time was right. Fast forward a few months, I happened to be there again because my parents needed a new truck. That’s when I saw the Hummer in the perfect color and decided it was time to make the change. Overall, it was a great experience from start to finish. Kris and his manager made the whole process smooth and enjoyable.
KRISTOPHER NICKEL
4/21/2025
Thank you for the wonderful review! We're so glad Kris and his manager could make your buying experience smooth and enjoyable. We appreciate your trust and hope you're loving the new Hummer!
AVONDALE, AZ
Kathi K|2023 Chevrolet Equinox
Confirmed Service Customer
4/16/2025
very short time there
4/17/2025
Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
BUCKEYE, AZ
Juan B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/17/2025
Just like I expected and exactly what I wanted...excellent work...
LEWIS GRIER TAVIZON
4/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AVONDALE, AZ
Michael N|2021 GMC 3500HD Sierra
Confirmed Service Customer
4/18/2025
Very friendly and knowledgeable staff. Dillon is great.
4/20/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Garth J|2025 Buick Envista
Confirmed Sales Customer
4/18/2025
Dylan with Yates Buick GMC went above and beyond to help me get into my new Buick envista he was more than friendly more than capable and his knowledge base was far superior to any salesman I have ever met He’s been checking up regularly. Making sure that everything is understood about the car. I would for sure tell anyone and everyone who’s looking for a car about Yates.
DYLAN GROSS
4/20/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
PHOENIX, AZ
Jessica B|2017 GMC Yukon
Confirmed Service Customer
4/21/2025
Always a great experience at Yates! Ashley ensures everything on the vehicle is taken care of, listens to concerns, communicates well and explains if additional work is needed. She’s literally the best!
4/22/2025
Thank you so much! We’re lucky to have Ashley on our team—she’ll love hearing your kind words. If you have any more comments or need further assistance, feel free to reach out!
BUCKEYE, AZ
Gabriel F|2024 Chevrolet Equinox
Confirmed Service Customer
4/23/2025
Excellent
4/24/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
John Z|2025 GMC Sierra 1500
Confirmed Sales Customer
4/24/2025
Dylan was very helpful
DYLAN GROSS
4/25/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FERNDALE, WA
Juan H|2025 Buick Encore GX
Confirmed Sales Customer
4/25/2025
Easy sales process
MOISES STEVENSON
4/26/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
PHOENIX, AZ
Kyle M|2023 Chevrolet Equinox
Confirmed Service Customer
4/25/2025
My service went great. All done and no complaints. Thank you!
4/26/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
TEMPE, AZ
Flor C|2024 Buick Encore GX
Confirmed Service Customer
4/21/2025
Friendly staff and the service was great
4/22/2025
Hi there, we are very happy to have provided you with such a positive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SURPRISE, AZ
Marty T|2019 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
On Star, it stated this morning, "Low air pressure has been detected—passenger Side Front (24PSI)." When I dropped my truck off the morning of Saturday, April 19, I told Mike about the low air on the Passenger Side Back tire. Later that day, I got a text about the tire. I was asked if you wanted it fixed. I texted back, saying yes. What tire did they fix? I don't know.
4/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SURPRISE, AZ
Roger W|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/22/2025
Everybody was nice.Chris was very knowledgeable and helpful
CHRIS HELM
4/23/2025
Thanks for the kind words! We're so glad you found Chris helpful and the rest of the team welcoming. Wishing you a fantastic day!
BUCKEYE, AZ
Tony R|2020 GMC 3500HD Sierra
Confirmed Service Customer
4/22/2025
I was able to book online and then received prompt follow up from my service advisor.
4/23/2025
Thank you for sharing your experience! We're glad our online booking and follow-up made things easy for you. We're here for you anytime you need us!
EL MIRAGE, AZ
Isidro P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/23/2025
Amazing 10/10
MOISES STEVENSON
4/24/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
MESA, AZ
Kent M|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/24/2025
Took a little more time than originally told, but acceptable.
4/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PHOENIX, AZ
Joe J|2024 GMC Sierra 1500
Confirmed Service Customer
4/24/2025
Jaclyn did a good job helping me with my service
4/25/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKEYE, AZ
Eddie A|2016 GMC 1500 Sierra
Confirmed Service Customer
4/25/2025
Ashley was phenomenal! She took care of me and my needs! Definitely recommend her service!!
4/26/2025
Thank you so much for the great feedback! We're thrilled to hear our staff provided such excellent service — we'll be sure to pass along your kind words!
GLENDALE, AZ
Alisha J|2025 Buick Encore GX
Confirmed Sales Customer
4/25/2025
Very pleased told us everything needed to have a good experience
JULIO CASTILLO
4/26/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GOODYEAR, AZ
Dane C|2024 GMC Sierra 1500
Confirmed Service Customer
4/25/2025
Great job job done and done properly Thanks for washing my truck
4/26/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
BUCKEYE, AZ
Richard B|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/26/2025
Fast, friendly, and listen to my concerns..
TYRELL KING
4/28/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PHOENIX, AZ
Christina D|2024 GMC Acadia
Confirmed Sales Customer
4/29/2025
This was our first experience with a GMC dealership. I inquired online and got a call from James W. He was friendly, shared what he had in the lot (which actually matched the website!) and we agreed on a time to visit. When we arrived (we were early) James had a vehicle for us to look at all ready to go. The entire process was great! Our finance partner was also really nice and straightforward. Highly recommend this team and this dealership.
JAMES WHITESIDE
4/30/2025
Thank you for choosing us for your first GMC experience! We’re delighted James and our finance team made it a great one from start to finish. Please don't hesitate to reach out if there's anything additional we can do for you.
LAVEEN, AZ
Barbara M|2020 Buick Encore GX
Confirmed Service Customer
4/29/2025
Ashley was the best! Last year I had to bring my car in for service and the part I needed was on back-order for 6 months. This time the part I needed was also on back-order, but Ashley bent over backwards to get that part in and my car back to me ASAP!
4/30/2025
We love hearing this—Ashley truly goes above and beyond for our guests! Thank you for your patience and for recognizing her dedication. We'll be sure to pass this along!
GOODYEAR, AZ
Nancey R|2025 Buick Envista
Confirmed Sales Customer
4/29/2025
I built my Buick online and then it showed me dealerships that had my exact match and the computer said that you had 2. I called to verify since I live 150 miles away. I was partnered with Laurie Barnes. Laurie went out of her way to check stock and verify that you had the car. Then she made arrangements with me to come down and drive it. When I got there the car was right in the front under a canopy and the car had been washed and was clean and absolutely beautiful!! We went for a test drive and she explained all of the features and showed me how things worked. From that point I was ready to buy. The other people that I dealt with were great also but Laurie represented your dealership with such caring and professionalism. I couldn't be happier with my car, it is gorgeous and I get compliments everyday. I definitely would come back to purchase another car and would recommend Laurie and Yates Buick to everyone who asks. Thank you again for such a great experience.
LAURIE BARNES
4/30/2025
Thank you so much for your detailed and thoughtful review! Laurie will be thrilled to hear how much her efforts meant to you. We’re delighted you love your new Buick and look forward to welcoming you back in the future. If you have any more comments or need further assistance, feel free to reach out!
LAKE HAVASU CITY, AZ
Jemmie G|2022 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
Great service
5/1/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
GOODYEAR, AZ
Joel S|2025 Buick Enclave
Confirmed Sales Customer
5/1/2025
Tyrell and Julio were great.we were in and out in 2 and a half hrs.
JULIO CASTILLO
5/2/2025
Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
FORT MOHAVE, AZ
Laura M|2025 Buick Encore GX
Confirmed Sales Customer
5/1/2025
It was the best experience I have had at any dealership. From Dylan, our sales person to Eugene in the finance department to Whitney Yates, they did everything to make us feel welcome and great about our purchase.
DYLAN GROSS
5/2/2025
Wow, we're glad you had such a wonderful experience with us! We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
Mary D|2025 GMC Yukon XL
Confirmed Sales Customer
5/2/2025
It all centers around Trudy, my salesperson . She was persistent and didn’t give up on the sale. I didn’t think we were going to buy from Yates even though the Yukon XL was our favorite of the Suburban and Expedition Max. Trudy really kept coming at us trying to make it work . Finally for me , it was Saturday when she sent me videos and said “ This is the one you drove. I know you and your wife liked it . It is here for you . Let’s make a deal!” Even later in the day on Saturday , I had already test driven another Expedition and Suburban with a diesel . I was not planing on stopping back at Yates but I was driving by on I10 and thought of Trudy’s videos she sent me. .I said , why not , she tried , let’s see. Even after I made a decision on the Chevy Suburban , ( only because it had a diesel ) but the Yukon XL was my favorite and Trudy was the most personable and persistent . Honestly , I was not the happiest with the numbers, everyone else gave me a little more for my trade BUT I liked your Yukon XL the most and we bought it . Also , it has to do with the Trudy being persistent . Even at the dealership getting ready to buy , I was having second thoughts and Trudy sat with me , and we talked while I waited . I almost walked out before the paperwork was ready . . But i really loved the Yukon XL. It had so many features I liked compared to the Suburban and Expedition. So Trudy’s customer service and I really liked the Yukon XL were my reason for sticking to it . Thank you Trudy . In addition , thank you Ramon , the fiance guy, he was patient in signing the paperwork . We were waiting for my wife who was on duty with the Fire Department. Another thing Trudy did right !! There was some issues with my wife at work and trying to sign the paperwork . Liability with me taking the Yukon XL home . Trudy was doing everything she could so i could take it home that night . Again , thank you Trudy !!
TRUDY VARIN
5/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
PAYSON, AZ
Javier R|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/29/2025
This was our first time buying gmc product and I must say it was an excellent experience our sales person was great he went out of his way to help us select our purchase
HECTOR NELSON
4/30/2025
We’re honored to be part of your first GMC purchase! We're so glad your salesperson helped make it a great one. If you have any more comments or need further assistance, feel free to reach out!
PHOENIX, AZ
Joe G|2022 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
After having my coolant exchange service, prior to leaving the property, I opened my hood to verify coolant fluid level was good only to find the coolant reservoir cap not even put back on! Luckily I checked before driving away. With something as simple as that being missed, leaves me only to question the cooling system was properly flushed correctly before being refilled.
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Eric W|2020 GMC 2500HD Sierra
Confirmed Service Customer
5/1/2025
Everything about my visit was AWFUL, and I will never be back.
5/6/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GOODYEAR, AZ
Michele P|2018 Chevrolet Equinox
Confirmed Service Customer
5/1/2025
The individual that waited on me did a good job. He informed me of everything that needed to be done to my car.
5/2/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
Jason E|2023 GMC Sierra 3500 HD
Confirmed Service Customer
5/4/2025
Ashley was anything but friendly! She told me that it would take a day for the work, which turned into 3. Then I was told my truck would be ready to pick up the next morning. I arranged to be off of work to pick it up. I called ahead since I had not heard anything from her that morning, it was then that I was told it would take another 1/2 day. Oh, and every delay increased my bill. I understand things changing due to diagnosis, but the lack of communication was anything but acceptable. It ended up costing me an entire day of work. People’s time is money!
5/8/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WADDELL, AZ
Michele C|2018 GMC Terrain
Confirmed Service Customer
5/5/2025
An unusual noise began and the service department investigated and solved the issue. Omar went up and beyond to work diligently to remedy the problem.
5/6/2025
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Jason P|2021 GMC 1500 Sierra
Confirmed Service Customer
5/5/2025
Great service as always.
5/6/2025
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Gary H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/6/2025
I was able to get my truck in quickly. When the part was on back order they set me up with a loaner. Found part and fixed it. They were great.
5/7/2025
Thank you for sharing your experience! We’re thrilled that our team got your truck in quickly and provided you with a loaner while we worked hard to find the part. When things don’t go as planned, we’re here to make sure you're never left hanging. We’re happy to have been part of your seamless experience!
PHOENIX, AZ
Richard G|2020 Buick Envision
Confirmed Service Customer
5/6/2025
Good experience
5/7/2025
Thanks for the kind words! We’re thrilled to hear your experience was a good one. We’ll always be here to make sure your visits are as great as this one—see you next time for another smooth ride!
GOODYEAR, AZ
Paul K|2025 Buick Envista
Confirmed Sales Customer
5/7/2025
Transaction was easy but could have been faster
TRUDY VARIN
5/8/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
LITCHFIELD PARK, AZ
Carol D|2024 GMC Terrain
Confirmed Service Customer
5/9/2025
You guys were great with your service thanks you
5/9/2025
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! If you have any further questions, please give us a call. We're always happy to help!
DATELAND, AZ
John D|2025 GMC Canyon
Confirmed Sales Customer
5/9/2025
Just a nice no pressure experience.
JAMES WHITESIDE
5/9/2025
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We look forward to your next visit! Take care!
WADDELL, AZ
Leroy M|2024 GMC Sierra 1500
Confirmed Service Customer
5/9/2025
Was repeatedly urged to complete recommended services due at 40k miles or more at costs close to 1000 bucks...my truck has 22k miles
5/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LITCHFIELD PARK, AZ
Christina C|2024 GMC Yukon
Confirmed Service Customer
5/9/2025
Great experience as always
5/9/2025
Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
TOLLESON, AZ
Guillermo C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
Satisfied
HECTOR NELSON
5/10/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Julio C|2024 GMC Yukon
Confirmed Service Customer
5/2/2025
Great experience once again
5/3/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
TOLLESON, AZ
James W|2015 GMC Yukon
Confirmed Service Customer
5/7/2025
Great as always
5/8/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
LITCHFIELD PARK, AZ
Charles S|2022 GMC Terrain
Confirmed Service Customer
5/7/2025
came in at 1PM oil change out by 2PM Thank-you
5/8/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LITCHFIELD PARK, AZ
Richard E|2022 GMC 1500 Sierra
Confirmed Service Customer
5/14/2025
Great service from Matt as always.
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LAVEEN, AZ
Jerrel L|2025 Buick Envision
Confirmed Sales Customer
5/15/2025
Very easy process.
CHRIS HELM
5/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
GOODYEAR, AZ
Beatrice R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/15/2025
Tyrell was amazing and helped me pick out the perfect truck. He worked with me and was extremely patient !
TYRELL KING
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Michael R|2025 Buick Enclave
Confirmed Sales Customer
5/16/2025
Hector took care of our needs the moment we walked in. With Hector's help we drove out in a brand new vehicle that checked all the boxes on what I was looking for in an SUV. Hector made sure we left in exactly what I was asking for and with a deal better than I expected. I appreciate him so much.....When you go in to check out a vehicle as for Hector.
HECTOR NELSON
5/18/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
GLENDALE, AZ
Mirella R|2023 GMC Yukon XL 1500
Confirmed Service Customer
5/19/2025
Sean was quick efficient and was able to answer all of my questions. He really ensured what could have been a nightmare situation was seamless.
5/21/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Crystal W|2018 Buick Enclave
Confirmed Service Customer
5/20/2025
Alex always kept me in the loop on what was going on. He definitely went over and beyond to make sure I was properly taken care of!
5/22/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
TOLLESON, AZ
Ashley S|2025 Buick Encore GX
Confirmed Sales Customer
5/9/2025
Dylan was great and straight forward!
DYLAN GROSS
5/10/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience. Please don't hesitate to reach out if there's anything additional we can do for you.
GLENDALE, AZ
Moises G|2023 Buick Envision
Confirmed Service Customer
5/9/2025
Very good
5/10/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
GOODYEAR, AZ
Cynthia G|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/10/2025
Best car buying experience I’ve ever had.
JAMES WHITESIDE
5/11/2025
Thank you for your feedback! It's always a pleasure to provide great service to valued customers like you. If there’s anything specific you enjoyed, feel free to share!
YUMA, AZ
Ed C|2017 Buick Enclave
Confirmed Service Customer
5/12/2025
Good service
5/13/2025
Appreciate the review! Good service is our baseline, and we’ll keep pushing to make every visit even better than the last. Thanks for rolling with us!
GOODYEAR, AZ
John L|2025 GMC Sierra 1500
Confirmed Sales Customer
5/15/2025
Lewis, Dillon, Frank, and Eugene were all very nice and professional. Everyone worked with us until we came to our final decision. We didn't feel rushed or obligated. Most likely will buy our next vehicle from here.
LEWIS GRIER TAVIZON
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TOLLESON, AZ
Ana R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/17/2025
I just want to say how grateful we are to come across a person like Hector. He made us feel comfortable and confident in buying our vehicles.
HECTOR NELSON
5/18/2025
Hector sounds like a true rockstar, and we’re so grateful he made you feel comfortable and confident throughout your vehicle purchase. That kind of care is what we strive for every day — turning first-time buyers into lifelong friends. Thanks for sharing your experience and congratulations on your new ride!
LITCHFIELD PARK, AZ
Randy T|2023 GMC Acadia
Confirmed Service Customer
5/20/2025
Judith is always so kind and welcoming
5/22/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback, and look forward to serving you again soon!
AVONDALE, AZ
Cadie C|2025 Buick Envista
Confirmed Sales Customer
5/21/2025
We had a wonderful experience purchasing our new car. James was very helpful and made the purchasing experience a positive one.
JAMES WHITESIDE
5/23/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LAVEEN, AZ
Herlinda O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
Experience went smooth happy with my service, great communication.
5/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Chris B|2018 Chevrolet Camaro
Confirmed Service Customer
5/20/2025
Overall no issues kept me posted about status of my car
5/22/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
GOODYEAR, AZ
Lizbeth C|2023 Buick Envision
Confirmed Service Customer
5/23/2025
Good services
5/25/2025
Hello, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
GOODYEAR, AZ
Bennie P|2024 GMC Sierra 1500
Confirmed Service Customer
5/26/2025
Totally ! The best service .
5/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Jeremy T|2023 Chevrolet Blazer
Confirmed Service Customer
5/26/2025
Always perfect
5/28/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SURPRISE, AZ
Daniel R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/26/2025
My experience was great. Tyrell King was very helpful and knowledgeable of the vehicle
TYRELL KING
5/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TOLLESON, AZ
Fernando S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2025
All seem to be done except vehicle was not washed as they said they would
5/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AVONDALE, AZ
Jacob W|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
I had arranged with the service advisor to replace the red GMC emblems with the black emblems and remove all the other chrome emblems. We agreed on the pricing and date for service. When I picked up the truck the emblems had been replaced, but the chrome emblems hadnt been removed. I spoke to the service manager, he said he saw I paid for it, but when the service advisor called she said I would have to pay more to get those removed. Also I have a electric bed cover installed. The advisor and I agreed to have all the wiring loomed. They failed to loom the wiring. I spoke to the advisor and she said that isnt something normally done, I said we agreed to that. Now I do not trust this deal to do what they say they are going to do and I feel they are going to try and take advantage of me and squeeze more money out of me after we agreed on pricing. Very dissatisfied at this point and would not recommend.
5/30/2025
Our team has acknowledged this review.
GOODYEAR, AZ
Robert B|2025 Buick Envision
Confirmed Sales Customer
5/29/2025
We had a great sale rep named Moses. He listened and acted on our needs and comments
MOISES STEVENSON
5/31/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
GOODYEAR, AZ
James E|2025 Buick Envision
Confirmed Sales Customer
5/21/2025
Answered my question.
CHRIS HELM
5/23/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Jose O|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/22/2025
Todo perfecto y excelente servicio del señor Héctor Nelson mostrándome las trocas que andaba buscando
HECTOR NELSON
5/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
AVONDALE, AZ
Anais C|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/23/2025
Never thought i would be able to get my dream truck and I got thanks to you guys Im in love with it thank you
HECTOR NELSON
5/25/2025
We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PEORIA, AZ
Joyce R|2011 Buick LACROSSE
Confirmed Service Customer
5/23/2025
I needed both services to and from YATES. Courteous and efficient service.
5/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Mark M|2023 GMC Acadia
Confirmed Service Customer
5/23/2025
Mechanics need to be more careful on the interior of the car. Found lots of grease stains. I have light interior fabric. It was on center console, drivers floor mats, drivers door.
5/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
GOODYEAR, AZ
Jeffery M|2019 GMC 2500HD Sierra
Confirmed Service Customer
5/23/2025
I say this everytime but Sean is the absolute best service advisor.
5/25/2025
Mcdivitt Jr, Jeffery, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Zara B|2024 GMC Yukon
Confirmed Service Customer
5/28/2025
They did good
5/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Salvador C|2023 GMC Sierra 1500
Confirmed Service Customer
5/28/2025
Daisy is awesome and very nice. Always takes care of me when I go in for an appointment.
5/30/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LAVEEN, AZ
Jose S|2017 GMC 1500 Sierra
Confirmed Service Customer
5/29/2025
Excellent
5/31/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PHOENIX, AZ
Lizbeth C|2023 Buick Envision
Confirmed Service Customer
5/29/2025
Good services
5/31/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Mary P|2023 GMC Sierra 1500
Confirmed Service Customer
5/30/2025
Great service. Chris is awesome!
5/31/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
SURPRISE, AZ
Derek R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/30/2025
Friendly staff and BEST deals in town! A+
HOUSE SALES REP
5/31/2025
We love bringing the energy and the deals! Thank you for recognizing our team's friendly vibe and unbeatable offers. Here's to scoring more A+ experiences with every visit—cheers to great service and even greater savings!
WADDELL, AZ
Daniel B|2024 GMC Sierra 3500 HD
Confirmed Service Customer
6/2/2025
Mike and Adrian were awesome to work with!
6/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
BUCKEYE, AZ
Michael A|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/2/2025
the staff is great to deal with, friendly and keep you informed on the service to your vehicle
6/3/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SURPRISE, AZ
Jeremy T|2013 GMC 2500HD Sierra
Confirmed Service Customer
6/3/2025
Best service, period
6/4/2025
We love the sound of that—short and bold: "Best service, period." That’s the kind of energy we strive for every single day. We'll keep living up to it—no exceptions, just excellence.
SURPRISE, AZ
Elana R|2024 GMC Sierra EV
Confirmed Sales Customer
6/3/2025
Great experience Trudy was a class act from beginning to end. Finance manager was quick and well prepared was in and out quickly
TRUDY VARIN
6/4/2025
Thank you for the kind words! Trudy’s class and professionalism shine in everything she does, and our finance team will be happy to hear their prep made for a quick and easy visit. From start to finish, we’re here to impress!
SCOTTSDALE, AZ
Paul M|2022 Chevrolet Colorado
Confirmed Service Customer
6/9/2025
GREAT Customer Service, Fast, Very Helpful. Daisy Thank You. Great Job well done.
6/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GLENDALE, AZ
Sara B|2025 Buick Envision
Confirmed Sales Customer
6/10/2025
Great service all the way around. Tahjae, Matt, Chris and Peter were all fantastic!
TAHJAE FORREST
6/12/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Troy E|2025 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Very friendly and prompt service.
6/3/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
GOODYEAR, AZ
Jason P|2021 GMC 1500 Sierra
Confirmed Service Customer
6/2/2025
Great service and friendly staff.
6/3/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
April O|2025 Buick Envista
Confirmed Sales Customer
6/8/2025
Everyone at the dealership were great.
TRUDY VARIN
6/9/2025
We truly appreciate your kind words! It’s wonderful to hear that everyone on the team made a great impression. It takes a village, and ours is always ready to welcome you back with open arms and open bays!
GOODYEAR, AZ
Thomas D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/9/2025
On Time
6/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BUCKEYE, AZ
Roberta M|2020 Buick Encore GX
Confirmed Service Customer
6/9/2025
My last experience at Yates was a routine oil change and I requested a change of spark plugs. Both processes were completed and my vehicle was washed too. Professional and efficient .
6/11/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Carel W|2018 Buick Encore
Confirmed Service Customer
6/11/2025
Daisy is a wonderful person to work with she explains everything to me
6/12/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
GOODYEAR, AZ
Octavio D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Service was very nice
6/12/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TOLLESON, AZ
Gerald C|2025 GMC Yukon
Confirmed Sales Customer
6/12/2025
Overall experience was great.
LEWIS GRIER TAVIZON
6/13/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SURPRISE, AZ
Pedro M|2017 GMC 2500HD Sierra
Confirmed Service Customer
6/13/2025
Great customer service
6/14/2025
Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
GOODYEAR, AZ
Eric H|2023 GMC Terrain
Confirmed Service Customer
6/10/2025
Everything I've come to expect from the service department. Chris Brown is very much on top of his game and very professional and knowledgeable. He kept me in the loop on everything.
6/12/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PEORIA, AZ
Michele C|2018 GMC Terrain
Confirmed Service Customer
6/10/2025
It took 2 days but with persistence, Omar figured out the issue.
6/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Joey L|2018 GMC Canyon
Confirmed Service Customer
6/11/2025
Advisor was friendly when I arrived. Let me know expected time to wait. However wait was much longer and no follow up to my text when asked how much longer. Also didn’t apologize for the delay or go over the recommendations made when I checked out. Unsure how knowledgeable they are and the friendliness went aware at checkout.
6/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Calvin M|2024 GMC Sierra 1500
Confirmed Service Customer
6/13/2025
GREAT, MY SERVICE WAS RIGHT UP FRONT TO MEET ME THANKS.
6/14/2025
Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
MESA, AZ
Susan J|2025 GMC Sierra 1500
Confirmed Sales Customer
6/13/2025
It was a pleasure working with Kelley Raoi. He was professional and no BS. Also Carlos in finance was great. Far superior service over Liberty GMC in Peoria.
KELLEY RAIO
6/14/2025
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
PRESCOTT VALLEY, AZ
Gregg M|2017 Buick Enclave
Confirmed Service Customer
6/15/2025
Needed our AC repaired - done well, on time, and for the price quoted. .The service department has always provided excellent service!
6/16/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for the great review!
PEORIA, AZ
Martin G|2018 GMC Yukon
Confirmed Service Customer
6/15/2025
Y
6/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
David L|2024 GMC Terrain
Confirmed Service Customer
6/16/2025
excellent customer service
6/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Robert S|1995 Chevrolet Corvette
Confirmed Service Customer
6/16/2025
Good job for old car
6/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AVONDALE, AZ
Ernest A|2025 GMC Sierra 1500
Confirmed Sales Customer
6/13/2025
Very courteous and caring of my time and purchase.
JOHNATHON ROBISON
6/14/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit with us!
SCOTTSDALE, AZ
Joseph A|2020 Buick Encore GX
Confirmed Service Customer
6/13/2025
Shaun was very helpful. He kept me informed of the work that was required and he looked up that I had an extended warranty that covered some of the work.
6/14/2025
Agosta, Joseph, thanks again for taking the time to leave us this information about your recent visit. We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Karen B|2015 Chevrolet Equinox
Confirmed Service Customer
6/17/2025
The visit was fine. Daisy is a great rep.
6/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
David D|2019 GMC 2500HD Sierra
Confirmed Service Customer
6/18/2025
Always a good experience every time I come here, fast and efficient service.
6/19/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SURPRISE, AZ
Michael H|2025 GMC Acadia
Confirmed Sales Customer
6/18/2025
I saw a car I liked and we agreed to terms quicky.
ROBERT GRIFFIN
6/19/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
GOODYEAR, AZ
Jesus D|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/20/2025
Amazing 10/10 Moises and Andrew were easy to work with to trade in my old truck!
MOISES STEVENSON
6/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GLENDALE, AZ
Dwight B|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/23/2025
My experience has not been good. Everytime we take it in for service they always seem to find something else that needs done. Well they need to look at the previous service tickets. Usually the next day after we get our truck back just a coincidence that something else is wrong. I think someone is sabotage cars on purpose. We have bought an AUL warranty that we paid $5,000 extra and still have to pay $100 deductible each service. Then what did I pay $5,000 for my warranty papers show the deductible but doesn't say I pay every time it's serviced.
6/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Richard V|2022 GMC 1500 Sierra
Confirmed Service Customer
6/24/2025
Took forever . Payed for truck wash and did a horrible job. Don’t know why I even payed for it. No where to park the truck to get an oil change.
6/25/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LITCHFIELD PARK, AZ
Richard V|2013 GMC 1500 Yukon XL
Confirmed Service Customer
6/17/2025
Ashley Salinas is a great customer service rep, she communicated with me about the issues with my 2013 Yukon XL DENALI. If I called she always returned my call in a timely manner! Kudos to Ashley.
6/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Terry C|2019 GMC 1500 Sierra
Confirmed Service Customer
6/18/2025
Scheduled an oil change for $89.95, and upon arrival, was told by the service rep that my 6.2 engine now required 0-40 oil due to GM bulletins/notices, which now costs me $189.95. It's absolutely ridiculous to charge another $100 for a different type of oil.
6/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Cynthia K|2025 GMC Sierra 1500
Confirmed Sales Customer
6/18/2025
Fast, honest, pleasurable
CHRIS HELM
6/19/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PEORIA, AZ
Homer L|2025 Chevrolet Malibu
Confirmed Service Customer
6/21/2025
Thanks yates
6/22/2025
We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
TOLLESON, AZ
Timothy J|2025 GMC Sierra 1500
Confirmed Sales Customer
6/23/2025
Always a great experience with Kelley
KELLEY RAIO
6/24/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GOODYEAR, AZ
Cecelia A|2024 GMC Yukon
Confirmed Service Customer
6/23/2025
Very helpful, easy to set appointment and great customer service!
6/24/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
GOODYEAR, AZ
Ashley S|2023 GMC Sierra 1500
Confirmed Service Customer
6/24/2025
None
6/25/2025
Thank you so much for choosing Yates Buick GMC INC.. We truly appreciate your support and look forward to assisting you next time!
SURPRISE, AZ
Jerrel L|2025 Buick Envision
Confirmed Service Customer
6/24/2025
Had a new key fob programmed, did not delete lost fob, had to return & have it programed again.
6/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Leonard K|2017 Buick LaCrosse
Confirmed Service Customer
6/26/2025
We give Ashley a 5 star for the service she has provided us when we call and have taken the car into Yates!!! Josie, the driver that gives us rides also deserves a 5 star!!! However, we cannot give a 5 star for "our experience" as we have taken our La Cross in three times and the Yates dealership has not been able to solve the problem--so we would give them even less stars--unless "trying but not succeeding" counts differently. Our history is: Jan 25th--routine service. 14 April--AC not working and they fixed it. Then, the problems started: 28 May--brought our La Cross in because we kept seeing "airbag needs serving." The sign only came on sometimes. Yates did a whole series of checks and kept the car for several days. This was our first visit. 17 June--our second visit for the problem, they could not duplicate the warning lights that come off and on for us also. This time when the car was returned, more warning lights came on--ABS continued, but now more warning signs like transmission needs servicing, auto parking not available, cannot use cruise control, etc. After the second service, our warning signs added the little picture of a car sliding. The cruise control did not work when the sign appeared--which makes us presume that Air Bag is not working also--big safety concern. Cost was $1343. They did a series of checks again and replaced "EBLM" and kept the car until the 23rd. This third time, June 24th, we were just told they cannot find anything but bring it in when it happens again. We sent Ashley pictures of what warnings came on the dashboard. We are very concerned about driving this car, and especially out of town. The first time, we only saw "airbag needs service. " Yates worked on it. The next time, we had more warnings, like transmission needs serving, cruise control will not work, etc. After the second time, our warning signs added the little picture of a car sliding. We are planning a long driving trip. We are concerned about this issue and the safety that cannot seem to be fixed. Long drives without cruise control sounds terrible, but the biggest concern is the safety of the airbags. Also, questioning if the transmission does need servicing in some way. At this time, we are thinking we need to cancel our trip or rent a car. As you can imagine, this is frustrating. How we would appreciate this issue being solved. We bought this car from Yates in 2017. We really like this car! They have serviced it regularly. We have always been pleased with our experience at Yates. However, we do need help! Thanks, Len and Peggy
7/1/2025
Our team has acknowledged this review.
LITCHFIELD PARK, AZ
Jerod A|2025 GMC Sierra 1500
Confirmed Sales Customer
6/24/2025
Awesome experience from first arriving to leaving with my new vehicle.
CHRIS HELM
6/25/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
CHANDLER, AZ
Gary M|2025 GMC Canyon
Confirmed Sales Customer
6/25/2025
Smooth as silk, friendly, and productive negotiations to make the deal happen. I love this dealership.
JAMES WHITESIDE
6/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SUN CITY WEST, AZ
Amy W|2018 Buick Envision
Confirmed Service Customer
6/25/2025
$129.00 for an oil change!!! Last time for us. Outrageous
6/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOS ANGELES, CA
Tanetta S|2024 GMC Terrain
Confirmed Service Customer
6/26/2025
Sean is the best!
6/27/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SURPRISE, AZ
Daryell A|2026 Buick Encore GX
Confirmed Sales Customer
6/26/2025
It was the best experience I’ve ever had buying a vehicle. Everybody was so king and professional. My sales representative was very knowledgeable about the vehicle and answered all my questions. I was very pleased by the nice treatment I received.
LAURIE BARNES
6/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AVONDALE, AZ
Robert V|2024 GMC Yukon
Confirmed Service Customer
6/27/2025
Always professional and Ashley actually cares about partnering with me to keep my 2024 Yukon Ultimate at tip top condition.
6/28/2025
Thank you for the great feedback! Ashley will be so happy to hear she’s making a difference by partnering with you to keep your Yukon in top shape. It’s not just about service—it’s about care, and she brings that every day. We’re proud to be your go-to team for keeping things running smoothly!
GOODYEAR, AZ
Devin F|2025 GMC 2500HD Sierra
Confirmed Sales Customer
6/29/2025
It was a pleasure to be there. I was well taken care of in every aspect.
JAMES WHITESIDE
7/1/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
BUCKEYE, AZ
Susan H|2025 GMC Acadia
Confirmed Sales Customer
6/29/2025
everyone was great! Dylan is amazing salesman.
DYLAN GROSS
7/1/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
WASHINGTON, UT
Janet D|2025 Buick Enclave
Confirmed Sales Customer
6/30/2025
Moises and Kelly where great
MOISES STEVENSON
7/1/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
SUN CITY WEST, AZ
Jay J|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
Excellent communication, friendly, and on point!
JOHNATHON ROBISON
7/2/2025
Thank you for the kind words—excellent communication and friendliness are exactly what we strive for! We look forward to seeing you again soon!
PALMDALE, CA
Brittney F|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
We came back to your dealership to buy our second GMC from Johnathan after we had a great experience with our first one last October.
JOHNATHON ROBISON
7/3/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
MARICOPA, AZ
Wendon S|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/3/2025
great people and great service and very timely
7/4/2025
We’re so glad you experienced the friendly professionalism and timeliness we aim to provide every day. Great people make for great service—and we’re thrilled you felt that from start to finish. Until next time, we’ll be here, ready to serve with a smile!
SAN ANGELO, TX
Richard S|2025 GMC Sierra 1500
Confirmed Sales Customer
7/3/2025
Everything went fine
ROBERT GRIFFIN
7/4/2025
We’re glad everything went smoothly for you! Sometimes “fine” is exactly what it should be—simple, straightforward, and without a hitch. Here’s to keeping every visit just as smooth in the future!
PRESCOTT, AZ
Christine E|2025 Buick Envision
Confirmed Sales Customer
7/3/2025
Very professional & honest
DYLAN GROSS
7/4/2025
We truly appreciate your words—professionalism and honesty are the foundation of our service, and it’s rewarding to know that came through in your experience. Here’s to trust that’s well earned and always honored!
SCOTTSDALE, AZ
Santiago L|2024 GMC Canyon
Confirmed Service Customer
7/5/2025
Service Person Jocelyn was very rude and cars were parked before the covered parking with nobody to greet..
7/7/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
PHOENIX, AZ
Alexander A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/8/2025
Excellent customer service
7/9/2025
Excellent customer service is the standard we set for ourselves, and we’re proud to see it came through for you loud and clear!
BLUE GAP, AZ
Kenneth C|2025 GMC Sierra EV
Confirmed Sales Customer
7/8/2025
My salesman was Gio Anaya. He did a great job. I was coming from CA to purchase the truck and then driving home. Gio had everything put together for me and got me out the door as quick as he could. The staff was super friendly. I had a great experience.
GIOVANNI ANAYA
7/9/2025
Gio really went the extra mile — literally and figuratively! We’re so happy everything was ready for your cross-state pickup, and even happier to know the whole team made your experience a positive one.
RIVERSIDE, CA
Neil F|2023 GMC Canyon
Confirmed Service Customer
6/27/2025
A very pleasant experience.
6/28/2025
Thank you! We’re glad your visit was a pleasant one—it’s those positive, low-stress experiences that we strive to create for every guest. We look forward to welcoming you back for another smooth and enjoyable time!
LITCHFIELD PARK, AZ
Justin U|2024 GMC Terrain
Confirmed Service Customer
6/28/2025
I had originally scheduled through GMC directly and had an appointment but I was not in that system. Chris took care of me and my car in with no hesitation.
6/30/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GOODYEAR, AZ
Eddie W|2024 Chevrolet Colorado
Confirmed Service Customer
7/3/2025
You guys did good
7/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GANADO, AZ
Marnie A|2024 GMC Sierra 1500
Confirmed Service Customer
7/4/2025
Always a pleasure getting serviced by Mike at customer service. Thank you again!
7/5/2025
Mike will be thrilled to hear your kind words—he truly goes the extra mile for every guest! We're grateful for your loyalty and happy to keep delivering service that feels like a breeze. Until next time, may every mile bring a smile!
TEMPE, AZ
Adriana B|2024 GMC Sierra 1500
Confirmed Service Customer
7/7/2025
The service was fast, but the issue was that they informed me they were going to my truck, but they didn’t. Additionally, my truck had a low windshield washer fluid level. Considering these two issues, I feel the customer service was poor. I had requested if they could rotate my tires, but I don’t know if it was done since the service was so quick.
7/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PEORIA, AZ
Hector M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
7/8/2025
So helpful and extremely friendly.I just love the service there
7/9/2025
Your love for our service absolutely made our day! Friendly and helpful is what we strive for — and we’re thrilled it came through loud and clear.
PHOENIX, AZ
Christopher D|2025 GMC Sierra 1500
Confirmed Sales Customer
7/8/2025
No BS, had a deal within 20mins of getting there!
ADRIAN MARTINEZ
7/9/2025
Straight to the point and smooth as can be — we love that! A 20-minute deal is something to celebrate, and we’re glad we could deliver it.
PEORIA, AZ
Bruce R|2022 GMC Yukon
Confirmed Service Customer
7/8/2025
Ashley was wonderful to work with. Very professional and friendly.
7/9/2025
Ashley truly is a gem, and we’re so happy she made your experience such a professional and pleasant one. Thanks for choosing to work with us!
PEORIA, AZ
Darren H|2021 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
Judith is awesome. Always keeping in touch with me letting me know the status of my truck.
7/10/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
WADDELL, AZ
Ora M|2016 GMC Yukon
Confirmed Service Customer
7/9/2025
Mike is always eager to help with his recommendations and service. Outstanding team at Yates.
7/10/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Tammy L|2016 GMC Yukon
Confirmed Service Customer
7/9/2025
Went better than expected
7/10/2025
We're thrilled to hear we exceeded your expectations and were able to assist you! Our team is committed to delivering an excellent experience, and we're glad that was reflected during your visit. If you have any further questions or needs, please don't hesitate to reach out.
GOODYEAR, AZ
Kimberly B|2023 GMC Yukon
Confirmed Service Customer
7/9/2025
Everyone at Yates Buick GMC here in Goodyear, AZ was a pleasure to interact with starting with Ashley Salinas through to the wonderful courtesy van attendant, Josie (who I learned will have a 20yr Work-anniversary in September), and we couldn't be more pleased to have found this dealership and their customer-centric service team! We recently moved here from TX and had a wonderful dealership, Sewell up in Dallas. We didn't think we would ever find a team that was equally as focused on the customer experience but Yates Buick GMC in Goodyear is phenomenal!
7/10/2025
Thank you for your kind words and for taking the time to share your experience. We're so glad to hear that our team made a strong impression and that you felt welcomed and well cared for. Providing exceptional, customer-focused service is always our priority, and we’re proud to have earned your trust. We look forward to serving you again in the future!
GOODYEAR, AZ
Ernesto E|2023 GMC Yukon XL 1500
Confirmed Service Customer
7/9/2025
easy, fast, convenient, friendly
7/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
LITCHFIELD PARK, AZ
Daven C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/10/2025
Good
MOISES STEVENSON
7/11/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
PHOENIX, AZ
Jerry D|2025 GMC 2500HD Sierra
Confirmed Sales Customer
7/10/2025
Amazing
MOISES STEVENSON
7/11/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
EAGAR, AZ
Rene R|2023 Buick Enclave
Confirmed Service Customer
7/12/2025
Made an appointment for 9:30 dropped it off and I finally got a text at 2:52 saying it was done. 5 1/2 hours for an oil change rotate tires? Then I get the car back and the sticker on windshield says best service is due before the millage is that is already on odometer! How hard is it to place correct millage on sticker? The lot was full of cars so nowhere to have my wife drop me off as there was no place to park a car! This place is going down hill it seems like. I need to find another place to take my car in. I will begin taking it somewhere else.
7/14/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Moises S|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/12/2025
Great
HOUSE SALES REP
7/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Selena L|2023 Chevrolet Traverse
Confirmed Service Customer
7/12/2025
Very friendl. I didn't have to wait to long. Which was very nice. Thank you.
7/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Enrique B|2022 GMC 2500HD Sierra
Confirmed Service Customer
7/14/2025
Great service, very kind the advisor who helped me
7/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Jesus O|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/14/2025
Thank you for making my vehicle a priority, I felt my truck was repaired ahead of schedule. I appreciate the professionalism.
7/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WADDELL, AZ
Vanessa B|2019 Buick Encore
Confirmed Service Customer
7/14/2025
I like the communication & service I receive every time I come here.
7/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Joseph C|2025 GMC Acadia
Confirmed Sales Customer
7/15/2025
It was really easy. We knew what we wanter so it made it easier
CHRIS HELM
7/16/2025
Sounds like the perfect match of clarity and convenience! When our guests know what they want, it’s our job to make the rest feel just as easy—and we’re glad it did.
CAVE CREEK, AZ
Stephen K|2022 Buick Encore GX
Confirmed Service Customer
7/15/2025
2.5 hours for an oil change?
7/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Patricia P|2026 Buick Encore GX
Confirmed Sales Customer
7/8/2025
Salesperson was great, no pressure and showed me the car I asked about .
TRUDY VARIN
7/9/2025
No pressure and straight to the point — we’re all about respecting your time and preferences. So glad you had a great experience with your salesperson!
GOODYEAR, AZ
John H|2019 GMC Terrain
Confirmed Service Customer
7/10/2025
Greeted immediately and the service rep was personable......service w/complementary car wash was timely, in finished earlier than projected.
7/11/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
Patrick D|2025 Buick Envista
Confirmed Service Customer
7/11/2025
Fabulous greeter! Super nice lady I didn’t get her name from the service department.dark hair, sat in the first chair as you enter the door on the left of the aisle where you leave your car for service. Kind funny helpful and got my info to my rep, Judith who was busy at check in but very helpful at checkout.
7/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
Kenneth Z|2024 Buick Enclave
Confirmed Service Customer
7/11/2025
Everything was great, but our Amazon 🦜 CISCO was very sad & disappointed that there were no complimentary treats. He especially loves the Screaming Hot Cheetos. So we had to stop at Circle K. Next appointment; No promises to the bird.
7/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AJO, AZ
William C|2018 Buick Enclave
Confirmed Service Customer
7/16/2025
I have a 2000 Volvo C70. The little tiny wipers on the headlights, would come down when the windshield wipers turned on. I asked to have them removed. Thanks Jacob.
7/22/2025
Jacob was happy to help with your Volvo’s wipers! Sometimes the small fixes make the biggest difference.
GOODYEAR, AZ
Iac Inc I|2020 GMC 2500HD Sierra
Confirmed Service Customer
7/18/2025
Michael was great, on top of things and very helpful.
7/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
David A|2025 GMC Sierra 1500
Confirmed Sales Customer
7/18/2025
Kelley is amazing and helps the entire family out with all of our vehicle purchases
KELLEY RAIO
7/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
BUCKEYE, AZ
Jim T|2019 GMC 1500 Sierra
Confirmed Service Customer
7/18/2025
Came into dealership for routine oil change, tire rotation, and multi-point inspection. Found additional issues that required service. Received a level of customer service not common today, sadly. The team handled everything in a manner far above and beyond what someone would expect. In particular, the Operations manager, Jeremy, ensured I will be a returning loyal customer for all of my ongoing GMC maintenance and repairs! Job very well done! Thank you so much! -Jim
7/19/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
David C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/16/2025
My lease was up on a few months and this particular morning when I was driving to work there was a loud grinding noise coming from under my truck. So, I called Ashley in service and told her I would be bringing my truck in this afternoon. As always she greeted me with a big smile. When I explained the issue and about my lease being up soon, she introduced me to Adrian. From that moment he had everything under control. He asked me what I was looking for and what I was willing to pay. He spoke to a service writer, came out with numbers I was happy with, showed me a truck I asked for and the deal was done! Adrian went above and beyond. from the storage boxes under the rear seats to the safe in the center console. He even cut off my trailer hitch lock on Saturday for me. I Adrian and Ashley a 10+!!! GREAT JOB!
ADRIAN MARTINEZ
7/17/2025
Ashley and Adrian went above and beyond, and it shows! From quick fixes to cutting off your trailer hitch lock, we’re all about that extra mile service.
GOODYEAR, AZ
George F|2014 Buick Enclave
Confirmed Service Customer
7/18/2025
Service department completed service on my car sooner than expected.
7/19/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Freddie R|2021 Chevrolet Equinox
Confirmed Service Customer
7/21/2025
Great customer service.
7/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GLENDALE, AZ
David D|2019 GMC 2500HD Sierra
Confirmed Service Customer
7/23/2025
Had 2 faulty tire pressure sensors replaced, service was very timely, in and out in under an hour.
7/24/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SURPRISE, AZ
Karen B|2015 Chevrolet Equinox
Confirmed Service Customer
7/23/2025
Daisy is very efficient & kept informed of the work. And the mechanic did a great job! The car runs great!
7/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GOODYEAR, AZ
Samuel F|2015 Chevrolet Equinox
Confirmed Service Customer
7/23/2025
Repair was good little slow
7/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BUCKEYE, AZ
Julie W|2024 GMC Terrain
Confirmed Service Customer
7/23/2025
Jacklyn and her team did a great job as always.
7/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TONOPAH, AZ
Tonia R|2025 Buick Envision
Confirmed Sales Customer
7/21/2025
I came in to buy a 2025 Envision. I spoke w James over the phone after I saw the vehicle I wanted in your online inventory. He made the purchase so smooth and so easy. It was a great experience.
JAMES WHITESIDE
7/22/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Jeremy T|2023 Chevrolet Blazer
Confirmed Service Customer
7/22/2025
Perfect every time!
7/23/2025
Now that’s what we like to hear! “Perfect every time” is the gold standard—and we’re honored to keep delivering that experience with every visit. Excellence isn’t a moment; it’s our rhythm.
SURPRISE, AZ
John B|2026 GMC Terrain
Confirmed Sales Customer
7/22/2025
We were contacted by salesman Dylan Luna about a 2026 GMC Terrain Denali that they just got in at the dealership. We went in to see it and the car seemed what we were looking for to lease. Our current Terrain that we had from this dealership would be ending in a few months. Dylan showed us all the great features and explained a very good offer for this new Terrain. Dylan was professional and answered all our questions. After the financing paperwork, he took us through the explanation the features in the car. He did an excellent job!
DYLAN GROSS
7/23/2025
We’re thrilled Dylan could help guide you into the 2026 Terrain Denali! From first look to final features, his commitment to excellence truly drives the experience—and it’s customers like you that make it all worth it.
LITCHFIELD PARK, AZ
Jay G|2022 GMC 1500 Sierra
Confirmed Service Customer
7/24/2025
Good communication from the service advisor- Chris Brown. U derstood my goals and ensured we achieved them and timely
7/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Keith K|2025 Buick Envista
Confirmed Sales Customer
7/25/2025
I purchased my car through Dylan Gross. He was an excellent communicator and we did most of the deal over the internet. He seemed to have a knack to know when and how to reach out that was helpful, informative and never pushy or annoying. He educated me about the vehicle and found the one with the options I wanted. I was actually delighted to meet him and we made a good deal on my new Envista. I think I made a new friend. I love the vehicle and the service I received at Yates!! They are absolutely a 5 star operation!
DYLAN GROSS
7/26/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
MESA, AZ
Thompson Y|2024 GMC Acadia
Confirmed Service Customer
7/25/2025
Appreciate the efficiency and very kind and welcoming service.
7/26/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
GOODYEAR, AZ
Paul J|2018 GMC Terrain
Confirmed Service Customer
7/23/2025
Process was handled well (Daisy). Work was done in an acceptable time>
7/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
David E|2025 Buick Envista
Confirmed Sales Customer
7/26/2025
I was very pleased with t he dealership. Everyone was helpfull and fair.
TRUDY VARIN
7/27/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! If you have any further questions, please don't hesitate to reach out!
GOODYEAR, AZ
James A|2025 GMC Sierra 1500
Confirmed Sales Customer
7/29/2025
Great experience. Will be back for my next purchase. With hector.
HECTOR NELSON
7/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
BUCKEYE, AZ
William B|2025 GMC Sierra EV
Confirmed Sales Customer
7/29/2025
Fast and easy transaction. I was in and out in less than an hour.
KELLEY RAIO
7/30/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
SCOTTSDALE, AZ
Marvin K|2024 GMC Sierra 1500
Confirmed Service Customer
7/29/2025
Great work, mo issues
7/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon! Take care!
GOODYEAR, AZ
Richard A|2024 GMC Sierra 1500
Confirmed Service Customer
7/31/2025
My advisor was Jaclyn McDowell... She was professional, courteous and knowledgeable. She even followed up with a phone call when I had a concern about a battery issue and she explained again the readings of the test and to make sure that my July 28th service was satisfactory. Because of her actions I also will now bring my Camaro into Yates for vehicle maintenance from this day forward.
8/1/2025
Thank you for taking the time to share your experience! We're glad to hear that our team provided helpful and professional service. We truly appreciate your trust and look forward to assisting you with your vehicle maintenance in the future.
GOODYEAR, AZ
Randolph G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/31/2025
Ramon is awesome and chris now’s his trucks. Did so good came back month later actually just to get some numbers and info. But as always you guys order your trucks on the higher options than other dealers and you order with lighter color interiors. Not always black. in the past henry brown would get trucks or yukons from liberty or yates,so now i’m just going directly to you. So who ever does your ordering thx for having it in stock great job! randy
CHRIS HELM
8/1/2025
Thank you for your kind words, Randy! We’re glad to hear Ramon and Chris have been helpful and that you’re pleased with the truck options we have in stock. We appreciate your loyalty and look forward to continuing to serve you directly. We’ll be sure to pass your thanks along to the team responsible for ordering.
YUMA, AZ
Luke M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/25/2025
Great Folks!!
KELLEY RAIO
7/26/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
CARRIERE, MS
Zebedee J|2025 GMC Sierra EV
Confirmed Sales Customer
8/1/2025
Salesperson were very good, friendly and accommodating. The facility nice and clean. Kinda bummed that my vehicle wasn't cleaned, and charged to 80%. There should been conversation about an upgraded charger.
LAURIE BARNES
8/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Marcus R|2022 GMC Terrain
Confirmed Service Customer
8/4/2025
I love the folks at this location. They are always very friendly and take care of my car. On the last visit, they did fail to wash the vehicle and left fingerprints on the hood of the vehicle. It was oil, so I cleaned it when I got home. The mechanic needs to protect the finish of the vehicles better in the future.
8/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Kathy C|2019 Buick Envision
Confirmed Service Customer
8/5/2025
Sean did a good job of explaining my problem, gave me the cost of the service (replacing all four tire sensors ), and the wait time was right on the button. Sean went out of his way to help me and was extremely polite.
8/6/2025
Sean’s clear explanations, accurate cost and timing, plus his polite, above-and-beyond attitude — that’s the kind of service that stands out. We’re happy he made your visit a positive one.
GOODYEAR, AZ
Jaylene C|2025 GMC 1500 Sierra
Confirmed Sales Customer
8/10/2025
I asked Justin for some water while my husband was checking in our car for its oil change. Hottest day of the year and he was kind and said take as much water as you need. Ended up buying 2 cars.
HECTOR NELSON
8/11/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We sincerely value your business and look forward to your next visit. Take care!
GLENDALE, AZ
Jonathon B|2024 Buick Encore GX
Confirmed Service Customer
8/11/2025
Have appointment for first oil change on car since purchased, took 3 hours and charge me almost 40 to repair tire said road hazard doesn't cover bail in tire, wow all other road hazards does pretty sad. Should take any were else 10 dollars or free at discount. No care I know its all about the money. Thank you
8/12/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PEORIA, AZ
James W|2015 GMC Yukon
Confirmed Service Customer
8/1/2025
Can always count on the best and efficient service. Thanks Ashley!
8/2/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
LITCHFIELD PARK, AZ
Guadalupe C|2025 GMC Sierra 1500
Confirmed Sales Customer
8/2/2025
Amazing and will keep coming back to Lewis at yates.
LEWIS GRIER TAVIZON
8/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Zion W|2025 Chevrolet Trax
Confirmed Service Customer
8/2/2025
My Service advisor Judith Mendez took care of all my needs and communicated with me throughout the whole entire process I will only go back to her for all of my future services.
8/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKEYE, AZ
Alexander S|2021 GMC 1500 Sierra
Confirmed Service Customer
8/4/2025
Dylan was fantastic! Very patient and informative. Very knowledgeable about the terrain and answered all of our questions.
8/5/2025
Dylan’s patience, knowledge, and attention to your questions truly reflect the care we aim to give every guest. We're so glad he made your visit informative and enjoyable—he's a standout when it comes to navigating any terrain, both on the lot and in conversation!
AVONDALE, AZ
Trudy V|2025 GMC Sierra 1500
Confirmed Service Customer
8/5/2025
Jacqueline was very prompt with taking care of my truck and texting me to keep me posted along the way. Great service!
8/6/2025
Jacqueline’s prompt updates and attentive service show just how much we care about keeping you in the loop. It’s wonderful to hear your truck was well taken care of with great communication every step of the way.
GOODYEAR, AZ
Brooks R|2024 GMC Sierra 1500
Confirmed Service Customer
8/5/2025
The hard sell for additional services is annoying and frankly I think I am going to go to a private garage because of the constant upsell
8/6/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WADDELL, AZ
May M|2026 Buick Encore GX
Confirmed Sales Customer
8/10/2025
Seemless, professional and courteous.
ADRIAN MARTINEZ
8/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PHOENIX, AZ
Alexander S|2026 GMC Terrain
Confirmed Sales Customer
8/12/2025
The non pressure sales staff (Dylan & Jonathan) did a fantastic job helping us locate my truck & 3 months later an suv for my wife. Both sales reps were patient and always willing to answer any questions I had. This is the 3rd time I’ve purchased vehicles from Yates GMC and wont be the last! They have a customer for life. I’ve purchased from other dealerships in the valley but they do not have the great customer service and excellent sales staff as Yates.
DYLAN GROSS
8/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day
AVONDALE, AZ
Jerry B|2022 GMC 1500 Sierra
Confirmed Service Customer
8/11/2025
Judith was great, kept me informed and took care of my issues. Judith did an excellent job
8/12/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
SURPRISE, AZ
John R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/11/2025
I had both of my batteries die on my Sierra. I called roadside and they came out and jumped me. Then I called my service advisor Sean and told him I was bringing the truck in and what was going on, he got me taken care of quickly.
8/12/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
La Vee G|2024 GMC Terrain
Confirmed Service Customer
8/11/2025
Always very friendly and on time when promise.
8/12/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
TOLLESON, AZ
Maria E|2025 Buick Envista
Confirmed Sales Customer
8/12/2025
Buen servicio el vendedor Hector muy amable y trato todo el tiempo de ayudarnos para mejorar el pago
HECTOR NELSON
8/13/2025
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
BUCKEYE, AZ
Ignacio C|2015 GMC 1500 Sierra
Confirmed Service Customer
8/12/2025
I appreciate Ashley and the service technician, my truck needed quite a few repairs. Repairs were made in a timely manner even with the added maintenance required. I was kept up with the additional job scope. Thank you
8/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
James R|2025 Buick Enclave
Confirmed Sales Customer
8/12/2025
Very warm welcome upon arrival. Sales people very helpful and courteous.
MOISES STEVENSON
8/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AMARGOSA VALLEY, NV
Giovana R|2024 GMC Acadia
Confirmed Service Customer
8/18/2025
It was a quick friendly experience Jaclyn was very communicative through the process.
8/19/2025
Regino Van Horne, Giovana, thanks again for taking the time to leave us this information about your recent visit. We do hope we can be of assistance in the future. Take care!
WADDELL, AZ
Daniel R|2025 GMC Acadia
Confirmed Sales Customer
8/19/2025
Amazon staff, Hector Nelson helped a lot and made it an easy process
HECTOR NELSON
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Leon R|2023 GMC Sierra 1500
Confirmed Service Customer
8/19/2025
Appointment was smooth ,. ,very friendly
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Damian Z|2025 GMC Sierra 1500
Confirmed Sales Customer
8/20/2025
Jonathan my sales rep and his team always keep me coming back with their great service.
JOHNATHON ROBISON
8/21/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BUCKEYE, AZ
Lorraine S|2021 Buick Envision
Confirmed Service Customer
8/20/2025
I was able to get an appointment right away in my time of need. Ashley helped me use my GM points to get a discount.
8/21/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
AVONDALE, AZ
Paul H|2019 GMC 2500HD Sierra
Confirmed Service Customer
8/21/2025
Ashley in service has been nothing short of amazing! I recently called last minute with an issue, and she had no problem getting my truck in right away and making sure it was fixed the very next day. That kind of quick turnaround is rare, and it really shows how much she cares about her customers. Over the years, every time I’ve had to bring my truck in, Ashley has provided the same level of excellent customer service—always professional, friendly, and willing to go the extra mile to make sure everything is taken care of. She truly makes the service experience stress-free, and I can’t recommend her enough!
8/22/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BUCKEYE, AZ
James F|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/23/2025
Great service
8/24/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PEORIA, AZ
Jose R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/25/2025
The easiest process I’ve been through.
LEWIS GRIER TAVIZON
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Ashley M|2025 GMC Sierra 1500
Confirmed Sales Customer
8/25/2025
Good
TRUDY VARIN
8/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LITCHFIELD PARK, AZ
Ronald R|2025 GMC Yukon XL 1500
Confirmed Sales Customer
8/25/2025
Yates found the vehicle that I was looking for and made the purchasing process easy and enjoyable. Thank you Trudy and Johnathon for making this a great experience!
JOHNATHON ROBISON
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Quantisha G|2025 Buick Enclave
Confirmed Sales Customer
8/25/2025
My experience was a pleasure. The amount of attention and effort that I received was amazing.
HECTOR NELSON
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Ceara M|2020 GMC 1500 Sierra
Confirmed Service Customer
8/12/2025
What can i say about Tahjae! Absolutely AMAZING service. He got me into a brand new 2025 gmc sierra!!! I Absolutely recommend you visit Tahjae at the Yates Buick GMC!
8/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PHOENIX, AZ
Magdalena D|2014 Chevrolet Cruze
Confirmed Service Customer
8/13/2025
Amazing customer service and repair work.
8/14/2025
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.! We're looking forward to your next visit!
GLENDALE, AZ
Manuel L|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/13/2025
Awesome service !
8/14/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
EL MIRAGE, AZ
Todd K|2025 GMC Yukon
Confirmed Sales Customer
8/18/2025
Effortless buying experience. Plus, you had more inventory than other dealerships.
DYLAN GROSS
8/19/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Todd! We look forward to your next visit! Best wishes, Yates Buick GMC INC.
CASA GRANDE, AZ
Pete S|2023 GMC Sierra 1500
Confirmed Service Customer
8/19/2025
Always professional and great customer service.
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GLENDALE, AZ
Kelley R|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
8/20/2025
Excellent experience as always
HOUSE SALES REP
8/21/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GOODYEAR, AZ
Ricardo L|2018 GMC Yukon
Confirmed Service Customer
8/20/2025
Ashley at the service customer desk was very helpful and professional. The technicians even found another item that was broken and got it fixed. Thank you, Yates.
8/21/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
PHOENIX, AZ
Randy T|2018 GMC 1500 Sierra
Confirmed Service Customer
8/20/2025
My service advisor, Judith, was amazing. She kept me informed, and together we made informed decisions about the maintenance of my vehicle. She is very knowledgeable and brings a lot of value to the team.
8/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
Mary S|2023 Buick Envision
Confirmed Service Customer
8/25/2025
The service department seemed to be overbooked. My oil change took over two hours. The tires were not rotated, again.
8/27/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
GOODYEAR, AZ
Donna B|2026 Buick Encore GX
Confirmed Sales Customer
8/25/2025
Overall the experience was fine but when it came down to the financing it was a different story - I agreed to $478 for 72 months and when it came down to signing the paperwork it was going to be $478 for 84 months - that was not what I agreed to - needless to say I wasn't happy - I ended up leaving and coming back the next day because I didn't have anyone with me to drive my other car home and also because I didn't agree to the terms that were changed - I came back the next day and got the 72 months that I agreed to buy at a higher cost of $503 per month or $1,800 over the life of the loan - I honestly was going to walk away from the whole thing because it was still more than what I agreed to previously but you had already rany credit which meant I had a hard pull on my credit - and it would count against me on my credit if I went elsewhere - I have exceptional credit and pay close attention to those things - I am not happy about that at all - I feel like I was suckered which is not a good feeling to have and left a sour taste in my mouth after the purchase - had I not read what I was signing i could have had to pay an additional year of car payments
GIOVANNI ANAYA
8/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SURPRISE, AZ
Anthony S|2025 GMC Yukon
Confirmed Sales Customer
8/26/2025
We ordered a GMC over the phone, not sure of how it would all turn out. Chris and Kelly were great! everything they said was right one...we got the vehicle sooner than expected and the whole process was one of the best experiences buying a vehicle we have had. We will be back!
CHRIS HELM
8/27/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
LAKE HAVASU CITY, AZ
Richard M|2021 GMC Yukon
Confirmed Service Customer
8/26/2025
As usual Ashley coordinated everything beautifully and the service people took great care of my Denali.
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Earl S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/26/2025
Sales guy was awesome. But the condition of the truck was terrible. Hard water spots. Bed was t touched ( trash in it). Really sad that a 70 k truck gets a 10 cent wash
TYRELL KING
8/27/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SURPRISE, AZ
Glen P|2025 GMC Canyon
Confirmed Sales Customer
9/8/2025
My salesman Jonathan was excellent to work with
JOHNATHON ROBISON
9/9/2025
We’re so glad Jonathan made your experience excellent. A great salesperson makes all the difference, and we’re proud to have him on our team. We’ll be ready to give you that same support on your next visit!
GOODYEAR, AZ
Bruce E|2025 GMC Canyon
Confirmed Sales Customer
8/25/2025
Trudy was very helpful. Made the whole package come together.
TRUDY VARIN
8/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SURPRISE, AZ
Dane C|2024 GMC Sierra 1500
Confirmed Service Customer
9/1/2025
Great job
9/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BUCKEYE, AZ
Earl P|2023 Buick Enclave
Confirmed Service Customer
9/1/2025
Everything went well!
9/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUN CITY WEST, AZ
Blanca A|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/1/2025
Great!
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
Dennis G|2025 GMC Canyon
Confirmed Sales Customer
9/2/2025
Everything was awesome
CHRIS HELM
9/3/2025
That’s the kind of feedback that makes our day—thank you! We’ll keep working hard to make sure every visit is just as awesome, and we look forward to welcoming you back again.
YUMA, AZ
Maria G|2023 GMC Yukon
Confirmed Service Customer
9/7/2025
I recently went to this dealership for service, and they told me I urgently needed both front and rear brakes replaced. Wanting to be sure, I took my car for a second opinion and was told only the front brakes actually needed replacement—the rear brakes were completely fine. This experience makes me question their honesty and whether they truly have the customer’s best interest in mind. Car repairs are expensive enough without being upsold on work that isn’t needed. I won’t be returning here and would caution others to get a second opinion before agreeing to any recommended service.
9/8/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GOODYEAR, AZ
Arnold H|2022 Chevrolet Corvette
Confirmed Service Customer
9/7/2025
Makignt he appointment was seemless, quick and easyt o drop off and pick up again. I appreciated the communication with Chris while my car was in the shop and recommendations.
9/8/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
James F|2025 GMC Acadia
Confirmed Service Customer
9/10/2025
I’ve had an incredibly frustrating experience with Yates GMC. I brought my GMC in multiple times to fix damage caused by their technicians. During a rear light replacement, they broke the glass above the light and caused two dents while prying it out. Instead of owning up to it, they reinstalled the damaged glass and told me everything was fine. After I pointed it out, the service advisor ordered a new part, but I had to take time off work only to find the replacement part was also broken, and I was sent home. On my *third* visit, they finally replaced the part but only fixed one of the two dents they caused. The remaining dent is still there, despite their assurances. How many more trips—5, 6?—do I need to make to get this right? The lack of quality control and accountability is shocking. Do managers at Yates GMC even check the work?
9/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SURPRISE, AZ
Gretchen R|2024 Buick Envision
Confirmed Service Customer
9/10/2025
Brought car in for service to electrical system was worked on quickly and ready to go. Fast, good communication, and excellent car wash!
9/11/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
BUCKEYE, AZ
Tod J|2020 GMC Yukon
Confirmed Service Customer
9/11/2025
Finished when they said it would be
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Connie U|2025 Buick Encore GX
Confirmed Service Customer
9/11/2025
Yates staff is the friendliest we appreciate Matt and the service department!
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Esther B|2015 GMC Acadia
Confirmed Service Customer
9/12/2025
Ashley Salinas is a wonderful representative of the kind of service one comes to appreciate.
9/14/2025
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Best wishes, Yates Buick GMC INC.
AVONDALE, AZ
Lacey B|2025 Buick Envista
Confirmed Service Customer
9/12/2025
This was the 4th time I took my car to the Avondale dealership for an oil change, and this is by far the worst experience I had because of the wait time, I waited for approximately 2 hours and 45mins. I understand I arrived 30 minutes early, but it would have still surpass the 2-hour mark. My recent experiences I had scheduled my oil change on my way home from work and it's usually the last appointment time available, and I usually wait about an hour, so this recent experience was longer than I anticipated. I did not get a text about my vehicle until 10:08am (My appt time was 8:30am). I received my vehicle at 10:45am. As I waited, I did enjoy the free wifi and a cup of hot tea. Plus, the housekeeping was very friendly, and the bathrooms were clean.
9/14/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Parker L|2026 Buick Encore GX
Confirmed Sales Customer
9/12/2025
We had an excellent experience working with Kelley! Car buying can be stressful, but he made the process smooth and stress-free. He was upfront, quick, and incredibly helpful every step of the way. We shared our target price, and he worked to make sure we got there. Kelley is a kind and attentive salesman, and it was absolutely worth the drive across town! Highly recommended.
KELLEY RAIO
9/14/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Congratulations on your new vehicle, Parker! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GILBERT, AZ
Bryan G|2023 GMC Acadia
Confirmed Service Customer
9/10/2025
The service always and consistently professional with my service advisor Chris Brown and Team! Like the new ‘Real time’ status email/texts. Great service addition.
9/11/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PEORIA, AZ
Justin D|2025 GMC Yukon
Confirmed Sales Customer
9/10/2025
Very informative and professional. They answered all my questions timely.
JOHNATHON ROBISON
9/11/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
LITCHFIELD PARK, AZ
Tyler T|2022 GMC 1500 Sierra
Confirmed Service Customer
9/13/2025
Just love that I'm in and out! I can schedule appointments fairly soon and get right in.
9/14/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Timothy W|2025 GMC Sierra 1500
Confirmed Service Customer
9/16/2025
Service was great. Good communication and quick turnaround.
9/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Jeremy T|2013 GMC 2500HD Sierra
Confirmed Service Customer
9/17/2025
Awesome job as always
9/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SURPRISE, AZ
Jason D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/17/2025
Was checked in quickly and vehicle was serviced quickly as well. Very happy with the experience.
9/18/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
AVONDALE, AZ
Alicia S|2020 Buick Envision
Confirmed Service Customer
9/18/2025
My son took the car in for me. Other than a longer wait than expected, he was happy with the service.
9/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TOLLESON, AZ
Elaine R|2024 Buick Enclave
Confirmed Service Customer
9/18/2025
I'm too old to say I'm happy to pay $245 for an oil / filter change, but I do realize that yesterday's prices would be considered todays bargains. The service is fine, the car is good, we will be back for another one when this lease is due.
9/19/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Jack B|2006 GMC Envoy XL
Confirmed Service Customer
9/14/2025
AS ALWAYS, EVERYONE IS COURTEOUS AND KEEPS ME UPDATED ON WHEN AND WHAT IS NEEDING TO BE DONE TO KEEP OUR OLDER CAR RUNNING. THANK YOU, YATES.
9/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Portia S|2024 Buick Encore GX
Confirmed Service Customer
9/15/2025
Very helpful
9/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
David H|2019 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
Enjoyed my service agent. He did an excellent job with my service request.
9/18/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SANTA CLARA, CA
Amelia L|2020 Chevrolet Blazer
Confirmed Service Customer
9/17/2025
Great
9/18/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
Devon M|2017 GMC 1500 Sierra
Confirmed Service Customer
9/18/2025
Fast
9/19/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
LITCHFIELD PARK, AZ
David L|2022 Chevrolet Colorado
Confirmed Service Customer
9/19/2025
Friendliness of you staff. It was fast service on my oil change
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Daniel P|2025 GMC Sierra 1500
Confirmed Service Customer
9/23/2025
Alex my service advisor was extremely helpful answered all my questions I had and just all around was very nice
9/24/2025
We’re thrilled Alex was able to answer all your questions and provide such helpful, friendly service! Team members like him are what make visits enjoyable, and we’ll continue providing that same attentive care every time.
CATHEDRAL CITY, CA
Nancy C|2022 GMC Terrain
Confirmed Service Customer
9/23/2025
Always the best experience here at Yates
9/24/2025
It’s wonderful to hear we consistently deliver the best experience for you at Yates Buick GMC! Your loyalty inspires us to maintain that same high standard every single visit.
PHOENIX, AZ
Andreas C|2023 GMC Sierra 2500 HD
Confirmed Service Customer
9/23/2025
I was told they would need the truck all day and they finished in like 2 hours so that was great! Daisy is a star per usual
9/24/2025
We love that Daisy made your service faster and more seamless than expected—she’s truly a star, and your recognition will mean so much to her. We’ll keep that same level of efficiency and care ready for you on every visit.
PHOENIX, AZ
Arnold H|2022 Chevrolet Corvette
Confirmed Service Customer
9/19/2025
Chris was great, took care of everything quickly and efficiently. Communication was great and my car was fixed in time
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Kelly B|2021 GMC Yukon
Confirmed Service Customer
9/19/2025
Alex is always helpful and timely to respond to requests.
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Martin G|2018 GMC Yukon
Confirmed Service Customer
9/19/2025
Bad! My vehicle went in for a check engine light and rough idling. I was first told that it was a bad fuel injector. They recommended to replace all injectors (8). Then had to call and find out why my vehicle was not ready when promised. Turns out the vehicle had a scoring on the cam shaft. Wow! After a long wait for extended warranty I finally got a rental vehicle. Vehicle was ready in two days. Well when I picked it up a/c wasn’t working. It was a Saturday and no technicians available. Well no rental because we had already returned it. Again a weekend with no vehicle. Returned on Monday was told it was a lower a/c line. The problem was fixed but according to the service writer was the service’s fault. Still don’t understand if the a/c system had to be evacuated. On top of everything was charged for four days on the rental when I only had it for 3 days. Explain that! The service writer wouldn’t budge. Then tried to justify it by saying the a/c work was on them. I can’t see myself buying GMC again with this kind of service .
9/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GOODYEAR, AZ
Marcos V|2025 GMC Sierra EV
Confirmed Sales Customer
9/20/2025
Everyone was very friendly and helpful, especially Trudy Varin, my saleswoman. She made the experience absolutely anxiety free and she was able to answer all of my questions. She also went above and beyond to make sure I had all the information I needed to familiarize myself with my new truck.
TRUDY VARIN
9/21/2025
We’re so glad Trudy made your truck-buying experience smooth, thorough, and anxiety-free. Going above and beyond for our customers is what sets her apart, and we’re thrilled you had that experience. If you have any more comments or need further assistance, feel free to reach out!
GLENDALE, AZ
Ronald T|2024 Buick Envision
Confirmed Service Customer
9/24/2025
My rep judith is exceptional and helpful with checking me in and with updates Great job
9/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Nick W|2023 Buick Encore GX
Confirmed Service Customer
9/26/2025
Chris made a terrible situation much better. The engine died on a family trip, leaving us without our only means of transportation. The engine was backordered, but Chris put us in a brand-new loaner car. Our family was also in the middle of moving across the country, and Chris worked with the distributors to get our car back on the road quickly.
9/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GOODYEAR, AZ
Bennie P|2024 GMC Sierra 1500
Confirmed Service Customer
9/26/2025
Totally awesome service ! Always the best.
9/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Nicholas T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/27/2025
Very professional and easy to work with
KELLEY RAIO
9/28/2025
Nicholas Trail, thanks again for taking the time to leave us this information about your recent visit. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Yates Buick GMC INC.
ALPINE, WY
Timothy H|2019 GMC Yukon
Confirmed Service Customer
9/28/2025
Alex addressed my concerns during an oil change and provided transportation to my home while my car was repaired.
9/29/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
Amy O|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
The only reason i even cane here was because i had open recalls. I honestly have zero faith in the work this dealership offers. I needed an oil change and expressed that on my call. I would expect a good over all oil and fluid change. But like always left lacking. The people that call and check you out always have awful attitudes. Hopefully I won’t have to go back.
9/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BUCKEYE, AZ
Frank B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/29/2025
very nice
9/30/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PHOENIX, AZ
Jorge Q|2026 GMC Sierra 1500
Confirmed Sales Customer
10/6/2025
Is very good experience in my language Spanish thank you
ADRIAN MARTINEZ
10/7/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
GOODYEAR, AZ
Ernesto E|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/7/2025
Great service
10/8/2025
Thank you for recognizing our service as great! Delivering attentive, reliable care is what we aim for every day, and we’ll be ready to provide that same level of service for your next visit.
LITCHFIELD PARK, AZ
Kevin F|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Another great experience at Yates service department!
10/9/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
LAVEEN, AZ
Mark E|2025 Buick Enclave
Confirmed Service Customer
9/25/2025
all work was completed as scheduled. Warranty and first oil change.
9/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GOODYEAR, AZ
Cristina G|2018 Chevrolet Tahoe
Confirmed Service Customer
9/27/2025
N/A
9/28/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GLENDALE, AZ
Ashley S|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
None
9/30/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SURPRISE, AZ
Ana R|2025 Buick Envision
Confirmed Sales Customer
9/29/2025
Everyone at the dealership is so friendly and willing to help. We thank hector for all his help and because of him is the reason why we keep coming back
HECTOR NELSON
9/30/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
James T|2015 GMC Yukon
Confirmed Service Customer
10/6/2025
Judith did a great job.
10/7/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Rudolf D|2026 GMC Canyon
Confirmed Sales Customer
10/7/2025
They made the whole process simple and worked with me to make sure I got the mi
DYLAN GROSS
10/8/2025
We’re happy we could make the process simple and work with you to ensure you got the vehicle you wanted! Our goal is to make every step seamless, and we look forward to helping you again whenever the time comes.
SURPRISE, AZ
Alicia U|2017 GMC Yukon
Confirmed Service Customer
10/8/2025
Communication is not clear at all.
10/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PHOENIX, AZ
Lula Fern S|2017 Buick Encore
Confirmed Service Customer
10/8/2025
Excellent customer service. Knowledgeable representative.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Vincente E|2011 Buick LACROSSE
Confirmed Service Customer
10/8/2025
I appreciate the fact that I was able to get an appointment to service my car right away. I was informed in detail what was needed to be done. The personnel were courteous and efficient.
10/9/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
AVONDALE, AZ
Kathi K|2023 Chevrolet Equinox
Confirmed Service Customer
10/9/2025
I brought my car in a little before service time and it was done in one and one half hours. I'm happy it didn't take longer.
10/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BUCKEYE, AZ
Isabel C|2004 GMC Sierra 1500
Confirmed Service Customer
10/10/2025
Amazing
10/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BUCKEYE, AZ
Richard F|2023 GMC Sierra 3500 HD
Confirmed Service Customer
10/10/2025
It was good but I was surprised that it took 2 hours for the oil change even with an appointment. They really need to fix the tv in the customer waiting area.
10/12/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Don D|2024 GMC Terrain
Confirmed Service Customer
10/13/2025
Customer service lady (Jaclyn) was great. Vehicle was ready sooner than promised.
10/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GLENDALE, AZ
Scott D|2022 GMC Acadia
Confirmed Service Customer
10/13/2025
Michael Kennedy always gives top-notch service
10/14/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
John D|2025 GMC Canyon
Confirmed Service Customer
10/13/2025
All done, vehicle completed as agreed upon.
10/14/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
WADDELL, AZ
Kelley M|2016 GMC 3500HD Sierra
Confirmed Service Customer
10/14/2025
Ashley was excellent to deal with - communicated well, logical and consistent expectations created, followed up on what she said she would do.
10/15/2025
Ashley will be so glad to know her clear communication and follow-through made your experience seamless. Her logical, consistent approach is exactly what we strive for—because great service should always run on trust and precision.
WANKERS CORNERS, OR
Brian R|2024 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
I love the dealership, all phases of the buying and maintenance are easy. Service is fast efficient and your vehicle is returned clean.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUCKEYE, AZ
Nancy O|2023 GMC Yukon
Confirmed Service Customer
10/9/2025
The working relationship I have with Ashley is honestly what keeps me coming back. Dealerships/vehicle service has always been a bit of a scary thing for me, but knowing that she will take care of my vehicle and me really puts me at ease with it all. Thank you for being my amazing vehicle advisor!!
10/10/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BUCKEYE, AZ
Joseph S|2011 GMC Sierra
Confirmed Service Customer
10/11/2025
Flawless ... as always! Shane, Ashley, and the rest are top-notch!!
10/12/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Shelby E|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
10/13/2025
Excellent customer service. They were friendly, answered all my questions and made sure I was satisfied with my experience from beginning to end.
KELLEY RAIO
10/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LITCHFIELD PARK, AZ
Loretta V|2025 GMC Acadia
Confirmed Sales Customer
10/15/2025
Kelley was great to work with.
KELLEY RAIO
10/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
YUMA, AZ
Freddie R|2021 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Great customer service!
10/16/2025
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We hope to see you soon!
GLENDALE, AZ
Tim S|2006 Buick LaCrosse
Confirmed Service Customer
10/16/2025
Ashley was great!
10/17/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GOODYEAR, AZ
Feleizamayana K|2020 Chevrolet Equinox
Confirmed Service Customer
10/17/2025
1st time getting my Equinox serviced at this location. My advisor Jaclyn McDowell was really great. Very personable. The service didn't take as long as I thought it would. I guess my appt was perfect timing. All in all I'm sure I'll be back thanks to Jaclyn's service. She's truly a gem.
10/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AVONDALE, AZ
James T|2015 GMC Yukon
Confirmed Service Customer
10/17/2025
Very very disappointed in the service advisors recommendations to install a brand new transmission, due diligence was not completed although Yates had the vehicle to thoroughly analyze for two days…
10/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKEYE, AZ
Chris S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
10/17/2025
I purchased a Yukon XL from Yates GMC entirely using only my phone. It was pain free compared to every other car I have purchased in the past. I never even went to the dealer this time. I found it new online, hit the inquire button and Ramon reached out to me. I had a few short conversations over the phone with him and the manager, also some texting back and forth. Two signatures with my finger on my phone and the car was delivered to me in California 24 hours later. Oh and they picked up and hauled my trade in back to Az. Thanks guys for making it happen this way. With 4 kids and a preg wife, the last thing I need is to spend hours at the dealer.
MOISES STEVENSON
10/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MURRIETA, CA
Paul S|2025 Buick Envista
Confirmed Sales Customer
10/20/2025
James is really helpful, great experience 🙂
JAMES WHITESIDE
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Gustavo R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/20/2025
Completely satisfied
TYRELL KING
10/21/2025
Thank you for your kind words! We're so happy to hear you’re completely satisfied with the service. We look forward to assisting you again whenever you need us!
GILA BEND, AZ
Rory E|2021 GMC Acadia
Confirmed Service Customer
10/20/2025
They got me in and out. Excellent service, they are really nice down there.
10/21/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LAVEEN, AZ
Rey F|2024 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
Daisy is always helpful and very attentive to the request that I have or any concerns
10/22/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
GOODYEAR, AZ
Yvonne D|2018 Buick Enclave
Confirmed Service Customer
10/15/2025
Very easy and professional
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
LITCHFIELD PARK, AZ
David F|2021 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Most satisfied with Alex, he is professional trustworthy and pleasant to work with.
10/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Deborah D|2023 Buick Encore GX
Confirmed Service Customer
10/15/2025
Great
10/16/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BUCKEYE, AZ
James P|2023 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Daisy took my truck in and got it all fixed up for me in record time. She is a rockstar!
10/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.
SURPRISE, AZ
Terri Lynn H|2016 Buick Encore
Confirmed Service Customer
10/18/2025
Mike was excellent I would give him 10 stars if I could.
10/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
AVONDALE, AZ
Omero A|2026 GMC Sierra 1500
Confirmed Sales Customer
10/18/2025
They tended me very well, she is a very good concessionaire
LEWIS GRIER TAVIZON
10/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
ARLINGTON, AZ
Darrell F|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/20/2025
Mike is a great guy took care of me
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GOODYEAR, AZ
Calvin W|2025 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
Adequate service. Nothing went wrong, nothing above average. Not real friendly service. Probably will be back in the future just due to convenient location. Unfortunately not due to the service.
10/23/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GOODYEAR, AZ
Barry W|2025 GMC Canyon
Confirmed Sales Customer
10/23/2025
Friendly, no pressure, excellent value on my purchase. I finally feel like I won at a dealership.
PEDRO LOZANO
10/25/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Barry! We are always more than happy to assist you if anything else comes up. Take care!
BUCKEYE, AZ
Richard A|2025 GMC Sierra 1500
Confirmed Service Customer
10/23/2025
Professional and friendly
10/25/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you have a great day!
GOODYEAR, AZ
Brittney A|2025 Buick Envista
Confirmed Service Customer
10/23/2025
My service was provider was wonderful
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SURPRISE, AZ
Chase P|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Dylan was great not pushy at all and very patient as I was trying to make sure the truck I was looking at it was the one I want
DYLAN GROSS
10/26/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GOODYEAR, AZ
Derek R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Derek made my vehicle purchase a streamlined pleasurable experience!
HOUSE SALES REP
10/25/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Derek! We look forward to helping again in the future. Take care!
WADDELL, AZ
Dace T|2019 GMC Acadia
Confirmed Service Customer
10/26/2025
Ashley is great, she makes you feel like you matter and that your time is valuable. She's willing to go the extra distance to help you.
10/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GOODYEAR, AZ
Matthew L|2021 GMC 2500HD Sierra
Confirmed Service Customer
10/26/2025
Ashley Salinas is always friendly, timely, knowledgeable and pleasant to work with.
10/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
Gerardo S|2022 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Great service thank you Daisy
10/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GLENDALE, AZ
Daniel B|2024 GMC Sierra 3500 HD
Confirmed Service Customer
10/28/2025
Mike in the service department is very friendly and always takes good care of me.
10/29/2025
It’s fantastic to know Mike continues to take great care of you and makes each visit a friendly experience. We’ll be sure to share your kind words with him — and we look forward to keeping your visits smooth and stress-free down the road!
BUCKEYE, AZ
Braden G|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/28/2025
Great service as always!
10/29/2025
Thank you for your continued trust — hearing “great service as always” is the best compliment we could ask for. We can’t wait to keep earning that praise every time you visit!
WADDELL, AZ
Roberta K|2017 Buick Envision
Confirmed Service Customer
10/21/2025
The advisor, Daisy, was fantastic She knew immediately from my description what the issue most likely was on my vehicle Her estimate of the time I would be at the repair shop was accurate She kept me very up-to-date on the progress of the repair She offered me the option to repair two additional issues—air filters, which I had repaired also due to her professional and demeanor I felt I could trust her
10/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
Gabriela S|2022 GMC 1500 Sierra
Confirmed Service Customer
10/22/2025
Great experienced! Chris kept me updated the entire time.
10/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Ralph G|2024 GMC Canyon
Confirmed Service Customer
10/24/2025
Great service as always.
10/26/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Jerry M|2025 Buick Envision
Confirmed Sales Customer
10/24/2025
Everything went smooth I highly recommend going with Lewis really helped me out and gave me a hat as well!
LEWIS GRIER TAVIZON
10/26/2025
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GOODYEAR, AZ
Robert N|2019 GMC Yukon XL
Confirmed Service Customer
10/27/2025
I recently brought my GMC Yukon to Yates GMC due to a check engine light and Sean McDermott was my service advisor. He scheduled me in quickly and kept me updated every step of the way. Sean followed up with me to explain what the technician was seeing and advised me on the next steps for further evaluation. Once the issue was confirmed, he called to clearly explain what was needed to fix it. His communication was detailed and easy to understand, which I really appreciated. Sean also handled everything with my extended warranty, making the entire process smooth and stress-free. His professionalism, thoroughness, and consistent follow-up made a huge difference. I highly recommend Yates GMC to anyone needing their vehicle serviced. Thank you, Sean and the technicians who worked on my Yukon, for your excellent service and care!
10/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
AVONDALE, AZ
Jason P|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Great service.
10/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Abegail F|2026 Buick Encore GX
Confirmed Sales Customer
10/28/2025
Saint was very helpful he talked very professional. People were very helpful and nice!
NASSEEN GUTIERREZ
10/29/2025
Saint and the team will be thrilled to hear your kind words! We’re glad the professionalism and friendliness made a positive impression, and we look forward to continuing to make each visit a great one for you.
SURPRISE, AZ
Michael Y|2025 GMC Acadia
Confirmed Service Customer
10/29/2025
Quick and very convenient
10/30/2025
Hi, thank you for taking the time to leave a review for us at Yates Buick GMC INC.! We're looking forward to your next visit!
TOLLESON, AZ
Gilbert M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/29/2025
Great customer service Ashley was great to work with . Called to give me updates on my Truck I highly recommend Yates .
10/30/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
AVONDALE, AZ
Kayla L|2026 Buick Encore GX
Confirmed Sales Customer
10/29/2025
Tyrell was fantastic. We talked on the phone and he understood what I wanted so that when I came in everything was completed in 2 hours
TYRELL KING
10/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
BROKEN ARROW, OK
Mark P|2025 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
I went in for my first oil change free service and it went very smoothly and took less time than they had first told me it would take.....
10/30/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
GLENFIELD, ND
Brian G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Great buying experience
TRUDY VARIN
10/30/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
James S|2017 GMC Terrain
Confirmed Service Customer
10/29/2025
Great service, through and pleasant.
10/30/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GOODYEAR, AZ
Diana F|2020 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Judith is amazing. Her communication and helpful attitude is greatly appreciated. She is the reason I do all my service at Yates!!!
11/1/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
AVONDALE, AZ
Lorenzo A|2022 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Paid for a an oil change that was not requested or completed
10/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PHOENIX, AZ
Kimberly P|2026 GMC Sierra 1500
Confirmed Sales Customer
10/31/2025
This is my second vehicle buying from Yates and I absolutely love the whole experience from the sales people to finance to having my car serviced. I’ve had nothing but excellent customer service.
JAMES WHITESIDE
11/1/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
BUCKEYE, AZ
Michael B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
10/31/2025
All in all, it was a very smooth; we did all of the negotiating by phone since we're over two hours away from the dealership. Tyrell was very professional and patient with us and our questions. We do not feel the same with the finance person.
TYRELL KING
11/1/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
VAIL, AZ
Joel S|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Great service staff
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FORT MOHAVE, AZ
Mark J|2022 GMC Canyon
Confirmed Service Customer
10/31/2025
This time things were pretty straight up and simple not like the experience I had previously
11/1/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
GOODYEAR, AZ
Richard G|2021 Buick Envision
Confirmed Service Customer
11/2/2025
Sean dus a great job in communicating with us in the status of our car
11/3/2025
Thank you for highlighting Sean’s excellent communication! Keeping you informed and confident throughout the process is something we truly value. We’ll make sure your next visit continues that same great experience from start to finish!
GOODYEAR, AZ
Esau J|2023 GMC Yukon
Confirmed Service Customer
11/2/2025
Tire rotation was not performed as requested
11/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Lludit V|2026 GMC Sierra 1500
Confirmed Sales Customer
11/2/2025
Hector is the best and listens to what you want and delivers. Third truck we have bought from him and will continue to return.
HECTOR NELSON
11/3/2025
Wow — three trucks with Hector! That’s an incredible vote of confidence, and we’re so glad he continues to listen and deliver exactly what you’re looking for. Here’s to many more great experiences ahead — we’ll be ready when it’s time for number four!
PHOENIX, AZ
Joyce R|2011 Buick LACROSSE
Confirmed Service Customer
10/29/2025
I needed my car serviced the same day. They were able to complete it, however only very late in the day so they arranged for a service to pick me up early the following morning. Very satisfied with the service. My second problem was not done (car CD player) not completed because they didn't have a CD to test it and when I picked up my car I brought a burned CD and it didn't work. I need to do a follow-up appt.
10/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Steven K|2026 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Understood my situation and worked hard to make everything work
JAMES WHITESIDE
10/30/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
Yvette B|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/30/2025
Great service
10/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICKENBURG, AZ
Erik G|2024 GMC Terrain
Confirmed Service Customer
10/31/2025
Very enjoyable experience
11/1/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LAVEEN, AZ
Jose Luis S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
I have bought many cars over the years, this place has by far been the best!!
TAHJAE FORREST
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PHOENIX, AZ
Francisco G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/7/2025
Great customer service
HECTOR NELSON
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TONOPAH, AZ
Allen M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
Dealership was clean and the staff very friendly. Great purchasing experience.
JAMES WHITESIDE
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
Richard R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/9/2025
After months of trying to rectify a cosmetic problem with my vehicle, it proved to be in my best interest to travel back to the dealership to express my concerns. That decision then turned out to be far better than I could’ve ever imagined! I left on that Monday, one VERY HAPPY and satisfied customer!
DYLAN GROSS
11/10/2025
Thank you so much for sharing your experience! We’re thrilled to hear that your visit turned out so positively and that you left satisfied. We appreciate your feedback and look forward to serving you again in the future!
YUMA, AZ
Bonita C|2026 GMC Acadia
Confirmed Sales Customer
11/3/2025
This is my second time purchasing with Yates and both times has been a wonderful experience
CHRIS HELM
11/4/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
QUEEN CREEK, AZ
Ever R|2020 GMC 3500HD Sierra
Confirmed Service Customer
11/6/2025
Sean was excellent and patient with me. Amazing customer service.
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PHOENIX, AZ
Summer S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
I was called by Richard confirming a wash and shuttle ride. When I arrived I was asked the same thing but told they could start the service right away and would only take an hour. My appointment was at 2pm, I arrived at 120pm. I waited (no shuttle) until 245 for completion. Usually I get recommended repairs (battery life tire life, brake wear, other maintenance) and a multi point inspection, this time I didn’t get any of that. Did process change?
11/7/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
AVONDALE, AZ
Bryant N|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/10/2025
When I picked up my vehicle, the power steering alert came on. Never had this happen. I need to have it looked at. I will be calling.
11/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOODYEAR, AZ
Jeffrey L|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/10/2025
Quick to get to a good deal in front of me. Didn’t have to play games to get it there. I originally walked in just to see some numbers and drove out in a new truck.
TANNER OLMSTEAD
11/11/2025
Congratulations on your new truck! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SURPRISE, AZ
Mary H|2019 GMC Terrain
Confirmed Service Customer
11/12/2025
I was kept informed as to the change in what was to be done - tire sensors and the cost. The time and expense were within reason
11/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GOODYEAR, AZ
George B|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
Even though my repair situation was not a “planned in advance appointment”,Customer Service Agent Daisy was able have the necessary repair diagnosed and completed with speed and concern. Daisy is a great representative for the dealership and GMC.
11/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Jorge A|2021 GMC Yukon
Confirmed Service Customer
11/12/2025
Reliable and get the job done quickly satisfied with the treatment you've given me thank you
11/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PHOENIX, AZ
Ricardo T|2023 GMC Yukon
Confirmed Service Customer
11/13/2025
Very good service. Ashley was very nice and kept me updated on the progress on when my car would be done.
11/14/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
WADDELL, AZ
Bill B|2023 GMC Acadia
Confirmed Service Customer
11/13/2025
Ashley was very professional and explained all aspects of the work to be done!!
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Yates Buick GMC INC
GOODYEAR, AZ
Jeffrey S|2026 GMC Terrain
Confirmed Sales Customer
11/13/2025
Service was great, quick communication responses and easy delivery of new vehicle
TYRELL KING
11/14/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LA PORTE, IN
Eric R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/15/2025
Salesman was great in all respects and so was the finance crew. The things out of their control were: 1. Dirty Truck (Engine dirty and engine compartment, under carriage was dirty, areas on the body were dirty on rubber strips and seals). It appeared the truck had been outside in a dirt lot. 2. Scratch on driver side sun visor (Mirror flip door) 3. Various area with paint issues (left front finder had a nick) 4. Clicking sound in the engine. 5. Bed cover leaks water in the bed. This was my first 26' NEW TRUCK in my entire life. I must say, the 24' Chevy Silverado I traded in was a better truck in some aspects... No paint issues, no clicking in the engine, BETTER bed cover, and had a cleaner engine compartment than the one I got in trade. I'm also displeased that I have to subscribe to receive services that are FREE with the 22' FORD XLT I drive that is supplied by my company.
JAMES WHITESIDE
11/16/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GLENDALE, AZ
Edward S|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/17/2025
Matthew was very helpful in understanding my situation and I appreciate it Trudy has been a great salesperson
TRUDY VARIN
11/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKEYE, AZ
David V|2024 GMC Canyon
Confirmed Service Customer
11/13/2025
Ashley at Yates was very helpful getting my vehicle repaired. I was not please at the slow process and lengthy wait for corporate GMC to OK the Yates dealership o do repairs!
11/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PEORIA, AZ
Nestor M|2025 Buick Envision
Confirmed Sales Customer
11/13/2025
It was and amazing experience staff was amazing
LEWIS GRIER TAVIZON
11/14/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Derek R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
Always a great experience getting service done at Yates.
11/14/2025
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
WADDELL, AZ
Alan H|2005 Chevrolet SSR
Confirmed Service Customer
11/17/2025
Always have a great experience. Staff are excellent and and work at getting your job done as quick as possible.
11/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Jerry B|2022 GMC 1500 Sierra
Confirmed Service Customer
11/18/2025
Ashley was fantastic kept me updated along the way, service was done in a timely manner!
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SURPRISE, AZ
Troy A|2020 GMC 2500HD Sierra
Confirmed Service Customer
11/18/2025
Your service people Ashley and serviceman Tyson are the bomb! A step above the rest. I wanted to give Tyson and Ashley a tip. After service was finished and we were already leaving, my wife was just curious about why she couldn’t take the back floor mat off to clean it. Ashley wanted us to get our question answered. Tyson, a service repairman, knew what was wrong and took the truck in the back to cut the floor mat to fix it. That step normally needs to be done apparently from manufacturing. They definitely know the meaning of Service and making the customer happy!
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LITCHFIELD PARK, AZ
Kurt H|2026 GMC Sierra 1500
Confirmed Sales Customer
11/18/2025
Salesman was very personable and worked hard to please us. We’ve come to Yates since 2000. Always treated well.
DELVONSHA WRIGHT
11/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LITCHFIELD PARK, AZ
Ashley P|2026 Buick Encore GX
Confirmed Sales Customer
11/18/2025
I had an absolutely amazing experience buying my car at Yates with D Wright! From start to finish, everything was smooth, honest, and stress-free. The team made me feel completely comfortable and confident in my purchase — no pressure, just genuine care and great communication.
DELVONSHA WRIGHT
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GLENDALE, AZ
Gerald P|2016 Buick Cascada
Confirmed Service Customer
11/19/2025
Christopher brown did a great job handling my issue s
11/20/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Ruben M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
Very friendly and very polite and helpful
DELVONSHA WRIGHT
11/20/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
EL MIRAGE, AZ
Ognjen S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/21/2025
My experience at Yates was truely phenomenal. From the start with my sales agent to the finish line of having my vehicle personally delivered to my doorstep to accommodate our long commute spoke how great Yates GMC is. Would recommend to anyone and definitely will be back for our next purchase!
KRISTOPHER NICKEL
11/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us. We truly appreciate your recommendation and look forward to serving you again in the future!
PEORIA, AZ
Eric P|2026 GMC Acadia
Confirmed Sales Customer
11/23/2025
Awesome. The customer care and helpfulness was grea
TRUDY VARIN
11/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ALBUQUERQUE, NM
Mark A|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/23/2025
Great...done faster than I expected. Personal and professional. Will recommend to all.
11/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TACOMA, WA
Myrna Y|2015 Buick LaCrosse
Confirmed Service Customer
11/23/2025
Chris is so patient & nice
11/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BUCKEYE, AZ
Joann A|2021 Buick Encore GX
Confirmed Service Customer
11/25/2025
Very polite service from Jaclyn.
11/26/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Gabriel D|2020 GMC Yukon
Confirmed Service Customer
11/25/2025
Didn’t put brake caliper back on and it fell off and destroyed my rim while I was driving. 20 mins after picking it up
12/3/2025
Our team has acknowledged this review.
GOODYEAR, AZ
Dennis R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/26/2025
Kelly and the team are the very best. This is our 3rd purchase and we will be back for the next!
KELLEY RAIO
11/27/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
GILBERT, AZ
Celeste S|2026 GMC Sierra EV
Confirmed Sales Customer
11/17/2025
Great salesman!
TYRELL KING
11/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WADDELL, AZ
Joseph S|2023 GMC Acadia
Confirmed Service Customer
11/20/2025
We love Daisy! She is always professional and makes sure we are provided with great service 👏 They also wash my Acadia, love!
11/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GILA BEND, AZ
Janet D|2018 Buick Enclave
Confirmed Service Customer
11/21/2025
Ashley, did a great job and got everything taken care of.
11/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PHOENIX, AZ
Michelle T|2026 GMC Sierra 1500
Confirmed Sales Customer
11/22/2025
Everyone in the team that we spoke with or simply greeted by were all both kind and courteous. The building and property are clean inside and out. The coffee station was great! Our salesman was great to work with, answering the many questions I had beforehand and after the purchase. It definitely helps to do your research to ensure you're getting ever feature you have in mind early on in the process is car searching. Dealer trading is an option, but do your homework. As well as with the warranties. Ask questions and research.
KELLEY RAIO
11/23/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CASA GRANDE, AZ
Max M|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/22/2025
Nice waiting room
11/23/2025
Thank you! We’re glad you enjoyed our waiting room. We always appreciate hearing from our clients. If there’s anything else you need, please don’t hesitate to reach out!
AVONDALE, AZ
Lucio G|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Muy buen servicio y con gente joven
NASSEEN GUTIERREZ
11/27/2025
Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión.
AVONDALE, AZ
Gricelda O|2026 GMC Canyon
Confirmed Sales Customer
11/26/2025
Took a long time with the process we where hungry
HECTOR NELSON
11/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKEYE, AZ
Cody B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Everything was great!
KELLEY RAIO
11/29/2025
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Until the next time we meet, take care!
CLAYTON, AL
Mercedes L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/27/2025
Excelente
HECTOR NELSON
11/28/2025
Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión.
PHOENIX, AZ
Sean J|2023 Chevrolet Camaro
Confirmed Service Customer
11/27/2025
Jaclyn is always a pleasure to work with.
11/28/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Jorge N|2021 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Nice service on the staff on service department
11/28/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PHOENIX, AZ
Nestor V|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Excellent, service, explanation on questions, suggestion on delivery and truck services
LEWIS GRIER TAVIZON
11/29/2025
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We hope to see you soon!
BUCKEYE, AZ
Steven H|2016 GMC Acadia
Confirmed Service Customer
11/28/2025
Ashley is great service rep. always treats me fair.
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PEORIA, AZ
George W|2022 GMC Yukon XL
Confirmed Service Customer
12/1/2025
you did warranty work on my vehicle engine and i left and the engine began to misfire. i returned immediately to the dealership and tech fixed it and im happy.
12/2/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKEYE, AZ
Magdalena D|2014 Chevrolet Cruze
Confirmed Service Customer
12/1/2025
Awesome service and very customer friendly.
12/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GLENDALE, AZ
Adrian P|2026 GMC Canyon
Confirmed Sales Customer
12/2/2025
Staff was friendly, efficient, and made the car buying process a breeze. They weren’t pushy with updsales, which was appreciated. When we need a car again, we will definitely come to them again.
NASSEEN GUTIERREZ
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SAN TAN VALLEY, AZ
Ann M|2026 GMC HUMMER EV SUV
Confirmed Sales Customer
12/4/2025
Everyone from clerk to finance was super professional and kind. The guy that explain EV charge to me entertained my questions and answered them all. I didn’t feel I was inconveniencing him. Saint was a sweetheart. GMC helped me with apps to charge vehicles after hours. The process in my opinion was super quick but I knew what I wanted when I got there. I think the EV life is a new way of life and still getting use to it but GMC did a great job.
NASSEEN GUTIERREZ
12/5/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
SEBRING, FL
Patricia G|2023 Buick Enclave
Confirmed Service Customer
11/28/2025
Techs are friendly and extremely efficient
11/29/2025
Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
BUCKEYE, AZ
Joey C|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
IT WAS GREAT, GREAT SALESMEN !!!!!
JOHNATHON ROBISON
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PEORIA, AZ
Carmine N|2026 Buick Encore GX
Confirmed Sales Customer
12/3/2025
My wife and I have purchased 4 cars in the last 5 years, 2 of them recently and one of the main reasons is the professionalism of the entire staff in ALL our encounters.
JAMES WHITESIDE
12/4/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
LITCHFIELD PARK, AZ
Ernesto E|2023 GMC Yukon XL 1500
Confirmed Service Customer
12/3/2025
Ashley is amazing, very professional, super friendly, very knowledgeable. I've seen her before working there and saw how efficient she is, and this time I had the chance to work with her. Highly recommended!!!
12/4/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LITCHFIELD PARK, AZ
Robert N|2019 GMC Yukon XL
Confirmed Service Customer
12/3/2025
I recently came in for a check engine light on my Yukon, and Service Advisor Sean McDermott assisted me right away. He was quick, attentive, and made the process easy from the moment I arrived. Sean arranged a shuttle to Hertz so I could get a rental vehicle without any hassle. He followed up promptly once my Yukon was diagnosed and clearly explained what was needed to complete the repair. Sean’s communication is always straightforward and reliable, and he consistently goes above and beyond—whether I’m dealing with an unexpected issue or simply coming in for an oil change. Overall, my experience was excellent. Sean continues to take great care of me and my vehicle every time I visit the dealership.
12/4/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
AVONDALE, AZ
Steven A|2026 GMC Sierra 1500
Confirmed Sales Customer
12/4/2025
My sales person was very attentive
JOHNATHON ROBISON
12/5/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
LAS CRUCES, NM
Esther B|2015 GMC Acadia
Confirmed Service Customer
12/4/2025
The experience was a bit shaky at the beginning, but Ashley got everything sorted out! I appreciate all that she did.
12/5/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
AVONDALE, AZ
Daniel G|2026 GMC Yukon
Confirmed Sales Customer
12/4/2025
Dylan made my vehicle purchase quick, easy, and stress-free. He was friendly, knowledgeable, and truly listened to what I needed. Outstanding service—I highly recommend working with him!
DYLAN GROSS
12/5/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
SURPRISE, AZ
Loren S|2026 Buick Encore GX
Confirmed Sales Customer
12/4/2025
What a remarkable, no hassle, experience. I came into Yates Buick GMC not expecting to buy a new ‘26 Buick Encore GX because I was so upside down with my previous purchase with Drivetime (horrible experience). Thanks to Tyrell (Sales), Dale W., Carlos (Finance), Derek, and Matt, I was able to get all the applicable incentives, plus a newer vehicle (by 10 years) with full warranties, etc. Thus, making it a truly rewarding experience for both parties. Thank You!!
TYRELL KING
12/5/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Robert M|2024 GMC Yukon
Confirmed Service Customer
12/6/2025
Quick service...greatly appreciated Daisy taking care of us.
12/7/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
GOODYEAR, AZ
James S|2017 GMC Terrain
Confirmed Service Customer
12/8/2025
Excellent
12/9/2025
Thank you! We’re happy your experience was excellent.
GOODYEAR, AZ
Samuel A|2026 GMC Yukon
Confirmed Sales Customer
12/10/2025
Great experience Saint was great.
NASSEEN GUTIERREZ
12/11/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
GILBERT, AZ
Victor D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/12/2025
Great experience from start to finish! The team was friendly, honest, and very easy to work with. No pressure, no games—just straightforward service and a smooth buying process. I’m very happy with my purchase and would definitely come back or recommend this dealership to friends and family.
TYRELL KING
12/13/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
BUCKEYE, AZ
Decarrol C|2020 GMC Yukon
Confirmed Service Customer
12/12/2025
It is always a pleasure coming to Yates to for service of my vehicles. The staff is always friendly and professional. Ashley Salias is the reason why I continue my business with Yates. She is always supportive, informative, and communicative. She continues to make me aware of any situation related to my vehicle. My most resent visit, Ashley was able to speak with my warranty company (Car Shield) and was able to have them pay for the repairs that were needed with minimum out of pocket cost to me. I always appreciate working with Ashley. Keep up the great work.
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
LITCHFIELD PARK, AZ
Gullermo S|2019 Chevrolet Trax
Confirmed Service Customer
12/7/2025
They did an excellent job fixing the water pump on my 2019 Chevy trax thank you Will recommend to others
12/8/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
BUCKEYE, AZ
Gilbert E|2026 GMC Yukon
Confirmed Sales Customer
12/11/2025
smooth and quick
JAMES WHITESIDE
12/12/2025
Smooth and quick service makes every visit easier, and we’re glad yours was exactly that. Thanks for sharing this positive experience.
TOLLESON, AZ
Bruce R|2022 GMC Yukon
Confirmed Service Customer
12/12/2025
Chris our service rep was amazing. He was very thorough, friendly and explained things so we could fully understand. He was very professional and we appreciated all he did for us.
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PEORIA, AZ
Julie V|2017 GMC Terrain
Confirmed Service Customer
12/14/2025
Staff is always professional and helpful.
12/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Tammy B|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/17/2025
My experience was great with Kelley Rio. No issues from start to finish. Excellent person to deal with.
KELLEY RAIO
12/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PHOENIX, AZ
Richard G|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/17/2025
Excellent! Very impressive dealership. No pressure and very cordial. James Whiteside was extremely helpful and so was Finance Mgr Eddie Zamora. I highly recomend Yates GMC dealership.A very plesant experience!
JAMES WHITESIDE
12/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
GLENDALE, AZ
Guadalupe A|2023 GMC Yukon
Confirmed Service Customer
12/18/2025
Good service
12/19/2025
Thank you for your feedback! We’re glad you received good service.
PHOENIX, AZ
Maria B|2024 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
Customer service is Great
12/19/2025
Thank you for your feedback! We’re happy our customer service met your expectations.
CASHION, AZ
Denise V|2026 GMC Terrain
Confirmed Sales Customer
12/18/2025
Great experience! My sales person was good as well as Peter in finance.
WILLIAM PATTERSON
12/19/2025
Thank you for sharing your positive experience! We’re glad your salesperson and Peter in finance provided excellent service.
GOODYEAR, AZ
Kathryn A|2015 Buick Verano
Confirmed Service Customer
12/13/2025
Very professional and the service rep kept track of my car, informed me about where we were in the process - and didn't find unexpected problems that HAD to be taken care of. She told me the service would be 2 hours - I was back on the road 2 hrs and 15 minutes after I gave her the keys.
12/14/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
SUN CITY, AZ
Alys G|2021 GMC Canyon
Confirmed Service Customer
12/14/2025
Everyone was as very helpful
12/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Kevin F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/15/2025
Nice guys nice trucks
NASSEEN GUTIERREZ
12/16/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Robert D|2024 GMC Sierra 1500
Confirmed Service Customer
12/17/2025
Always great
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Dan R|1988 Chevrolet Cavalier
Confirmed Service Customer
12/18/2025
Every thing was great
12/19/2025
We’re delighted everything went great during your visit! Thank you for taking the time to share your feedback.
GOODYEAR, AZ
Rickie G|2024 GMC Canyon
Confirmed Service Customer
12/18/2025
I have had a good experience every time I have had my Canyon serviced at Yates.
12/19/2025
Thank you for your loyalty! We’re happy your GMC Canyon service visits at Yates Buick GMC have always been positive experiences.
BUCKEYE, AZ
Autumn J|2021 Buick Enclave
Confirmed Service Customer
12/20/2025
It was great. No issues.
12/21/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
ANTHEM, AZ
Jennifer M|2026 GMC Sierra 1500
Confirmed Sales Customer
12/20/2025
Bill Patterson was an awesome sales person. He listened to what we wanted and found it instead trying to shove us into anything. No pressure.
WILLIAM PATTERSON
12/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
SUN CITY, AZ
Cristian R|2019 GMC Yukon XL
Confirmed Service Customer
12/21/2025
Excellent
12/22/2025
We appreciate your positive rating and your support. It’s wonderful to know your experience met your expectations. Thanks for choosing us, and we hope to see you again soon.
PHOENIX, AZ
Rajesh K|2026 Buick Enclave
Confirmed Sales Customer
12/23/2025
Working with Yates was great!! Yates team was very professional and made the experience as seamless as possible.
JOHNATHON ROBISON
12/25/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHANDLER, AZ
Alma A|2024 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
I took my truck and it took more then 3 weeks to get my truck back
12/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKEYE, AZ
Diana F|2020 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
Ashley was very friendly and attentive. First time working with her.
12/20/2025
hank you for sharing this positive feedback. We’re glad Ashley made your first experience with her friendly and attentive—it’s great to have her on the team!
AVONDALE, AZ
Gabriel L|2019 GMC Yukon XL
Confirmed Service Customer
12/19/2025
Well I had to give you three stars, and here why. I had appt schedule on 12-16-2025 for oil change at 3:30 pm, didleave out of there till after 6pm. I was person there to get service done. I dont even think they did a Multi- Point inspection or rotate my wheels like they said they would. I was not planning on coming back, but because there was an older gentleman there saying good things about Yates dealership, he said there good people here and to try them again. He's been coming there over 10 yrs now for service. But he also said to write my experience on the survey as well. I will return hopefully better service. And maybe get a documentation inspection sheet my entire vehicle. Thank you.
12/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PHOENIX, AZ
Treazure K|2025 Buick Enclave
Confirmed Sales Customer
12/20/2025
Awesome and seamless!
JOHNATHON ROBISON
12/21/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
AVONDALE, AZ
Nora R|2025 Buick Enclave
Confirmed Service Customer
12/21/2025
excellent service
12/22/2025
We appreciate your kind feedback. It’s great to know you received excellent service during your visit. We look forward to serving you again.
AMARGOSA VALLEY, NV
Emanuel G|2022 Chevrolet Traverse
Confirmed Service Customer
12/23/2025
The service advisor Chris was very knowledgeable and kind.
12/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AVONDALE, AZ
Steven H|2016 GMC Acadia
Confirmed Service Customer
12/26/2025
Ashley, Represents Yates admirably. She always makes sure my vehicle is taken care of. Great customer service. If, when I ready to purchase another vehicle Yates is first consideration.
12/27/2025
Thank you for your kind words! We’re thrilled to hear Ashley provides such excellent care and customer service for your vehicle. We look forward to assisting you whenever you’re ready for your next purchase, and we truly appreciate your loyalty to Yates Buick GMC.
PEORIA, AZ
Sandra B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/24/2025
Service was excellent and our advisor was very helpful
12/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AVONDALE, AZ
Ashley S|2023 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
You know this is the best team. You know.
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SURPRISE, AZ
Elizabeth G|2026 Buick Enclave
Confirmed Sales Customer
12/24/2025
Very good experience and a good deal and patience
NASSEEN GUTIERREZ
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKEYE, AZ
Orin O|2014 Buick Enclave
Confirmed Service Customer
12/24/2025
Completed as promised!
12/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GOODYEAR, AZ
Lauree L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Car came with a chip on the door handle, 79k car dealers solution is to touch up paint by dent guy
TRUDY VARIN
12/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GOLD BEACH, OR
Arturo L|2026 Buick Encore GX
Confirmed Sales Customer
12/26/2025
Nice pleople.
ADRIAN MARTINEZ
12/27/2025
Thank you for the compliment. We’re glad our team made a positive impression and provided a friendly experience.
LITCHFIELD PARK, AZ
Jeremiah W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/26/2025
Zzz
12/27/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BUCKEYE, AZ
Andres R|2025 GMC Sierra 1500
Confirmed Service Customer
12/28/2025
Every time i have a question about my vehicle ... the guy on the dealership never calls back with an answer
12/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TONOPAH, AZ
Mark E|2025 Buick Enclave
Confirmed Service Customer
12/29/2025
Service advisor chris is a 5+ out of 5 stars. He did a great job keeping me appraised and scheduling appointment to replace a damage tire and follow up!. Rating of service would have been 5 except one of the other sensors (non replaced tire) went out of spec.in the process.I got alert as I drove home from appointment. Also, Getting notifications from my buick app / checked tire pressure manually and it’s good. Chris did a GREAT job following up with me on process to bring it back to reset sensor. Have family visiting will bring it back when convenient. Again I will always seek Chris when scheduling He has c=great communication skills.
12/30/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GOODYEAR, AZ
Derek R|2007 GMC Sierra
Confirmed Service Customer
12/27/2025
Everyone there is super friendly.
12/28/2025
Thank you for highlighting our friendly team! We’re delighted that everyone made your visit enjoyable, and we can’t wait to welcome you back soon.
WADDELL, AZ
Alexander A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/29/2025
My service advisor Jacklyn was exceptional as always with delivering high class service. I felt from the start of scheduling my vehicle for service to drop off went smooth and I wanted to highlight the communication with status of my vehicle was exceptional from Jacklyn. Thank you and always my recommended service center Yates.
12/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GOODYEAR, AZ
Lawrence S|2024 GMC Sierra 1500
Confirmed Service Customer
12/30/2025
Had the truck in for an oil service and a weak battery. The battery was replaced, but when I got home, I discovered that now I had a new problem. The radio would continue to play for 2 hours after exiting the truck. I called the service department, and they stated that I would need to bring the truck back and leave it for 1 or 2 days to have the problem diagnosed. I explained that it was not possible, and I would need to arrange a time to bring it in and wait for it. Service stated that it was not possible, and I should check with another dealer to see if it could be done faster. I did, and it was done in a couple of hours by Sands Chevrolet in Surprise. This was the first major issue that I have had with the truck and needless to say, very disappointed in the service at Yates.
1/2/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SURPRISE, AZ
Traci W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
Everyone was helpful, no pressure from anyone. Overall great experience.
TRUDY VARIN
1/1/2026
We’re glad our team provided helpful, pressure-free service! It’s wonderful to hear your overall experience was great.
PEORIA, AZ
Russell W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
It was our first time to visit this dealership. Most all my past experiences have not been good to horrible. Mainly for the relentless pressure they put on you & drag your miserable experience out all day. Both my wife and I had the best experience ever through out this whole process of any dealer we have ever been to. Our sales rep Trudy was wonderful, she was patient with me & explained every question we had. Then into the paper processing office, which again was so positive. Even though he had several more clients to process after us, he really took the time to answer all our questions, he wasn’t rushed nor quilting us into any extra’s that we were not interested in. This document process was very smooth. We will definitely be back to this dealership for our next purchase in the future…
TRUDY VARIN
1/1/2026
We’re delighted your first visit exceeded expectations! It’s wonderful to hear Trudy and our team provided a patient, positive, and pressure-free experience, you’ll always be welcome back for your next purchase.
SURPRISE, AZ
Francisco N|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/31/2025
I had an excellent experience at this dealership thanks to Hector. From start to finish, his customer service was outstanding—professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell he truly cares about his customers and goes above and beyond to provide excellent service. I highly recommend asking for Hector if you’re looking for an honest and great experience. Thank you, Hector!
HECTOR NELSON
1/1/2026
We’re thrilled Hector provided outstanding service from start to finish! Your recognition of his patience, professionalism, and care will be shared with him, thank you for your recommendation.
TONOPAH, AZ
Debbie O|2021 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
Great service
1/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
CASHION, AZ
Mia K|2021 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
Ashley did a great job of informing of the issue as well as reaching out periodically to give me updates. I really appreciated her friendliness, professionalism, and thoroughness.
1/3/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GOODYEAR, AZ
Damon P|2026 Buick Enclave
Confirmed Sales Customer
1/5/2026
Love how I was treated
TYRELL KING
1/6/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BUCKEYE, AZ
David D|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/6/2026
Always on time and efficient.
1/9/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SURPRISE, AZ
Joseph T|2022 GMC Canyon
Confirmed Service Customer
1/7/2026
Sean and his team were very professional.
1/8/2026
We’re grateful for your kind words about Sean and the team. Professionalism and teamwork are always our priorities. We appreciate the opportunity to serve you.
BUCKEYE, AZ
Lisa C|2012 Buick Verano
Confirmed Service Customer
1/7/2026
Josie the woman that provides transportation is excellent. Great personality. The cost to repair my car was rather high. I had paid the invoice and was getting in my car when I realized I had a coupon that possibly could reduce my bill 15% less. The young man said the “Wild” coupon could not be used on a warranty service - what about the labor fees? And Daisy said the transaction had already been done. Maria the receptionist was so kind. She made copies for Jeremy to review for approval. Awaiting an answer from Jeremy.
1/8/2026
Thank you for sharing your experience and recognizing Josie and Maria’s excellent service. We’re glad their professionalism and care stood out while we work through the coupon situation. Your patience and understanding are greatly appreciated.
GOODYEAR, AZ
Rodrigo L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/2/2026
Good
1/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BUCKEYE, AZ
Rogelio C|2025 GMC Sierra 1500
Confirmed Service Customer
1/2/2026
Love Jaclyn, always goes above and beyond to help. Thanks
1/3/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Rafael J|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/2/2026
Experience was great. My sales guy Hector Nelson did an awesome job at answering my questions and over all it was a good experience. This has been my 2nd vehicle I purchased at Yates.
HECTOR NELSON
1/3/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BUCKEYE, AZ
Donald S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/3/2026
We were very happy with our experience.
MOISES STEVENSON
1/4/2026
We appreciate your kind feedback. It’s wonderful to know you were very happy with your experience. We look forward to seeing you again.
CHANDLER, AZ
Garry D|2026 GMC Yukon
Confirmed Sales Customer
1/5/2026
It was quick and simple
TRUDY VARIN
1/6/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PINETOP, AZ
Mary D|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
I like working with my service advisor Jaqueline . That the biggest reason . Liberty GMC is actually closer .
1/8/2026
Thank you for sharing your experience. We’re thrilled you enjoy working with Jaqueline and we truly value your loyalty.
PAYSON, AZ
Vanessa K|2026 GMC Sierra EV
Confirmed Sales Customer
1/7/2026
Tyrell and the team at Yates were excellent. Great customer Service!
TYRELL KING
1/7/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
PHOENIX, AZ
Steffen B|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/8/2026
work was complete on time and to a very high standard.
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Gerald W|2025 Buick Envision
Confirmed Sales Customer
1/8/2026
Upon vehicle delivery, no plastic protection sheets were removed from front door handles, front door Aviner threshold decals, dashboard, or heads up display. Not a big deal for most but the heads up display cover was so difficult, I went to Tempe Buick dealership for assistance. Also, I mentioned on the test drive that the tire pressure indicator showed that the tires were not at proper pressure. Yesterday, the car's TPMS system alerted me to improper pressure. I went to Discount Tire to have the tire pressure corrected. I believe I was told that the vehicle had nitrogen inflated tires. I don't believe Discount put nitrogen in the tires. Lastly, I am not happy about the fact that I have to return to Yates Buick for my purchased maintenance contract. I live in Ahwatukee and Tempe is much closer than Goodyear. After reviewing what warranty items I purchased, I'm still confused about what my additional warranty purchases cover
KELLEY RAIO
1/9/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PHOENIX, AZ
Ernesto C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/7/2026
Great service from Hector who was able to help me
HECTOR NELSON
1/7/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
SALOME, AZ
Roshawn F|2019 GMC Acadia
Confirmed Service Customer
1/8/2026
It was good experience working with the staff. First time working with this dealership, hopefully this will continue to be good partnership with servicing my vehicle.
1/9/2026
We appreciate your thoughtful review. It’s great to hear your first experience was positive, and we look forward to continuing a strong partnership in servicing your vehicle.
GLENDALE, AZ
Rory E|2021 GMC Acadia
Confirmed Service Customer
1/8/2026
Great job as always!
1/9/2026
We appreciate your continued support. It’s great to know our team continues to deliver excellent service!
LAVEEN, AZ
Dempsey Y|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
1/8/2026
Luis was very helpful and respectful. He took the time to show me all of the features of the vehicle. Matthew the financial manger was very nice and really did everything to work with us to get us the best deal. We were able to get an amazing deal and over I had a great experience and I highly recommend Yates.
LEWIS GRIER TAVIZON
1/9/2026
Thank you for the thoughtful review. We’re thrilled Luis and Matthew made your visit informative, respectful, and helped secure an amazing deal, you’re the reason we strive for excellence!
BUCKEYE, AZ
Logan W|2022 GMC 1500 Sierra
Confirmed Service Customer
1/9/2026
Ashley was kind and helpful. She made the service process easy and kept me updated with what was going on. Very satisfied!
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SURPRISE, AZ
Brad S|2019 GMC Acadia
Confirmed Service Customer
1/9/2026
Great communications! Very clear on costs! Mechanic worked thru lunch to complete job 1 day early. Above and beyond!
1/10/2026
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
GOODYEAR, AZ
Dane C|2024 GMC Sierra 1500
Confirmed Service Customer
1/10/2026
Ashley as usual did a great job getting me in and out quickly
1/11/2026
Thank you for your kind words! We’re thrilled Ashley could get you in and out quickly as usual. We look forward to seeing you again soon.
BUCKEYE, AZ
Alejandro L|2011 Chevrolet Silverado
Confirmed Service Customer
1/11/2026
Great service.
1/12/2026
Thank you for sharing your positive experience. We’re pleased to know the service met your expectations and left a great impression.
LITCHFIELD PARK, AZ
Mahnaz Z|2024 GMC Sierra 1500
Confirmed Service Customer
1/9/2026
Great customer service and good job always
1/9/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
AVONDALE, AZ
Luke Y|2025 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Ashley is an amazing. She is always very informative and keeps us updated on the status of our vehicles. She is really the reason we keep coming back to the dealership. She is a great asset and is great at her job! A++++. Highly recommend.
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BUCKEYE, AZ
Adan R|2026 Buick Enclave
Confirmed Sales Customer
1/12/2026
Exelent sales man hertor nelson
HECTOR NELSON
1/13/2026
Hello, we're happy to hear you had a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TONOPAH, AZ
Fallon G|2026 GMC Yukon
Confirmed Sales Customer
1/13/2026
Great experience!
JAMES WHITESIDE
1/14/2026
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
BUCKEYE, AZ
Sean J|2023 Chevrolet Camaro
Confirmed Service Customer
1/13/2026
I reached out to Jaclyn McDowell to schedule a transmission fluid exchange service and she was quick and helpful to get me in at an appropriate time that worked with my schedule. Although there was a need for a higher quality fluid than what was originally quoted, the service team was prompt in contacting me and informing me of what was needed to proceed. The service was performed as required and the vehicle is operating better than before. Thank you for your help in maintaining me vehicles performance.
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to helping again in the future. Take care!
GOODYEAR, AZ
Richard E|2025 Buick Enclave
Confirmed Service Customer
1/13/2026
2025 Enclave module installed same day. So at this point I would say everything is good.
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LAVEEN, AZ
Laurel G|2023 Buick Envision
Confirmed Service Customer
1/14/2026
Easy in and out great service
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Rhonda M|2012 Chevrolet 2500 Silverado
Confirmed Service Customer
1/14/2026
Chris Brown was great. Friendly, informative and helpful.
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BUCKEYE, AZ
Tony B|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/12/2026
Always exceptional. Ashley is great and has always taken good care of me.
1/13/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
PHOENIX, AZ
Gustavo G|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/13/2026
Really helpful and friendly service rep.
1/14/2026
We're glad to hear you found our staff was friendly and helpful! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AVONDALE, AZ
Boyd B|2018 GMC Terrain
Confirmed Service Customer
1/13/2026
did everything requested did not try to oversell anything
1/13/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
GOODYEAR, AZ
Sam S|2018 GMC 1500 Sierra
Confirmed Service Customer
1/13/2026
Great service
1/14/2026
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
GOODYEAR, AZ
Luis G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
I had a great experience
1/16/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GOODYEAR, AZ
Michael C|2017 GMC Acadia
Confirmed Service Customer
1/16/2026
Brought 2 vehicles in over 3 days. $3,000 of maintenance total for both. First vehicle came back with a broken windshield wiper blade, all else was good. Second vehicle, came back unwashed. Looked at the invoice and it had instructions for courtesy wash. All else was good. Suggestion: have service writers inspect vehicles for the obvious (unwashed, plastic, paper, rags, etc) after service. Can’t imagine that taking more than two minutes per vehicle. Repair of Tire Pressure Monitor system is WAY overpriced, which some of us will take it to a local tire store for repair at half price, or better. Just saying. Small items like this gets me to look for new make and model for next purchase. The main reason for me choosing Yates is due to getting screwed by competition service department. Have a nice day.
1/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PEORIA, AZ
Hector M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Went in for oil change and tire rotation. They did the oil change but did not rotate the tires
1/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TOLLESON, AZ
Shane H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/14/2026
Our Salesman was great and had the support of his peers and management if there was any question he could not answer on the spot. Process was easy and no pressure!
TANNER OLMSTEAD
1/16/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LAKE HAVASU CITY, AZ
Juan S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/15/2026
Excelente service
1/16/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
GOODYEAR, AZ
Dave W|2015 GMC Acadia
Confirmed Service Customer
1/15/2026
Sean did an excellent job of setting up my appointment for oil change and tire rotation.
1/16/2026
Thank you for the positive feedback about Sean! We’re glad he set up your oil change and tire rotation smoothly. We appreciate your visit and hope to see you again soon.
BUCKEYE, AZ
Holly M|2023 GMC Yukon
Confirmed Service Customer
1/15/2026
Yates Buick GMC always takes great care of us. The service is unmatched and we will be lifelong customers.
1/16/2026
Thank you for the wonderful and loyal feedback! We’re thrilled Yates Buick GMC continues to take great care of you and provide unmatched service. Your lifelong support means so much, and we look forward to seeing you again.
PHOENIX, AZ
Shanna N|2026 Buick Envista
Confirmed Sales Customer
1/16/2026
Great experience.
NASSEEN GUTIERREZ
1/17/2026
Thank you for the kind and simple feedback. We’re glad your experience was smooth and enjoyable. We appreciate your visit and look forward to seeing you again.
PHOENIX, AZ
Thomas O|2025 Chevrolet Equinox
Confirmed Service Customer
1/17/2026
I had a chip in windshield that needed evaporation. Chris Brown looked at it got it in and it was repaired. Very good service service!
1/18/2026
We appreciate your positive and detailed review of Chris. It’s great to know your windshield repair was handled quickly and smoothly, and we’re glad the service stood out.
GOODYEAR, AZ
Mary P|2023 GMC Sierra 1500
Confirmed Service Customer
1/17/2026
Chris was very accommodating to my changes to the appointment due to illness. I appreciate the fast service, communication, and friendliness of Chris and the rest of the Yates GMC staff.
1/18/2026
We appreciate your thoughtful and appreciative review about Chris and our staff. We’re glad the flexibility, communication, and friendly service made things easier for you, and we wish you continued good health.
SURPRISE, AZ
Richard A|2015 Chevrolet Camaro
Confirmed Service Customer
1/19/2026
Excellent service advisor and excellent work
1/20/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GOODYEAR, AZ
Jacob N|2026 GMC Terrain
Confirmed Sales Customer
1/20/2026
Everyone was super helpful and respectful.
TYRELL KING
1/21/2026
We’re grateful for your kind and thoughtful review. Super helpful and respectful service is what we aim to provide every day. Thank you for visiting, and we hope to assist you again soon.
SCOTTSDALE, AZ