868 Reviews Found
Confirmed Service Customer
I arrived at 10:45 for an 11:00 appointment, checked in and was told to go make myself comfortable. At 11:45 got up to walk around and to my surprise my Canyon was still at the service entrance. When I received my bill I questioned a charge of $141.78. I was told it was for 3 quarts of differential oil. Most auto parts stores charge $8:00 a quart. Sounds like price gouging!
Bill W.
GOODYEAR
![2019 GMC Canyon 1GTG5CEN7K1144664](https://inv.assets.ansira.net/evox/color_0640_032/13002/13002_cc0640_032_9V5.jpg)
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
This was a follow up to having routine work done 2 weeks ago. I sat in the waiting area for 1.5 hours for oil change, inspection and rotate tires. I go to check on my car and see it outside, so I go to check out. Clerk did not know it was outside and learned you were out of stock on air filters a regular item for a car I bought there. It then took me another 15 minutes to check out. On Monday I was pressed for time, asked just do the Air filter. But i waited an extra 20 minutes because they decided to wash the car (after I had said no). I see the poor communication between the desk and mechanic. I will stay with Yates and hope this was a one off
Paul S.
GOODYEAR
![2021 Buick Envision LRBFZRR41MD179818](https://inv.assets.ansira.net/evox/color_0640_032/15355/15355_cc0640_032_G5J.jpg)
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
This was my first experience dealing with a car issue and was relieved after speaking with Shawn about repair and cost. The employees and service was outstanding especially when Shawn was able to bring down the bill. Thank you.
Margaret A.
GOODYEAR
![2023 GMC Terrain 3GKALMEG8PL127976](https://inv.assets.ansira.net/evox/color_0640_032/51410/51410_cc0640_032_G1W.jpg)
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
One thing I didn’t like is when I checked in Sean automatically told me that my tire would be $50 to fix. I explained when I made the appointment that I had the protection plan and my truck was covered. Then I had to wait like 15min before I got a call to be notified that my truck was good to go to be worked on.
Salvador C.
LAVEEN
![2023 GMC Sierra 1500 3GTUUCED3PG298181](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
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![2023 Buick Envision LRBFZSR41PD161444](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Julio did a g reat job of getting me the type of vechile I wanted. The only problem I have is the paperwork Was loaded on to thumb drive when I got home the drive was empty. Called the next morning was told they would email me the paperwork and call me when it was sent. Still have not recieved the email or the call. 4 days later.
Robert T.
GOODYEAR
![2024 GMC Terrain 3GKALMEGXRL308791](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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![2019 GMC Sierra 2500 HD 1GT12SEY1KF107986](https://inv.assets.ansira.net/evox/color_0640_032/12914/12914_cc0640_032_9V5.jpg)
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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![2021 GMC Terrain 3GKALPEV1ML374977](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! Thank you again for leaving us this response!
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Confirmed Service Customer
I am very pleased with my service on my 2015 Tahoe LTZ I was having steering issues and wanted to get it serviced to satisfaction. I called and made a appointment with my favorite service agent Judith Mendez who is very knowledgeable and very caring person she has noted all of my concerns for my vehicle that I wanted checked out. After my vehicle being checked in with Omar the service mechanic they made sure I knew that there was other issues going on with my vehicle and that it needed to be repaired in order to make everything complete on my steering issues.once I gave them the okay Judith quickly got in touch with my warranty coverage that gave them the okay to repair. I had some other minor hoses that they seen needing repair while my vehicle was up on the rack and was able to get them also through my warranty protection and my car was returned to me with full satisfaction!!Thanks
Jerry J.
AVONDALE
![2015 Chevrolet Tahoe 1GNSKCKC2FR152546](https://inv.assets.ansira.net/evox/color_0640_032/9898/9898_cc0640_032_9V5.jpg)
Business Response
Wow, it's experiences like yours that really keep us motivated! We hope you have a great day!
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Confirmed Service Customer
Everything went really smoothly and I was very happy with my service experience
Robert B.
BUCKEYE
![2017 Chevrolet Impala 2G1105SA3H9146622](https://inv.assets.ansira.net/evox/color_0640_032/11427/11427_cc0640_032_G1E.jpg)
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Very pleased by the experience. I went to three different dealerships they couldn’t get the job done Sean Murphy was able to
Cesar M.
PHOENIX
![2024 GMC Terrain 3GKALMEG5RL299353](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! Please don't hesitate to reach out to us if there's anything more we can do!
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![2024 GMC Sierra 1500 3GTPHCED8RG292557](https://inv.assets.ansira.net/evox/color_0640_032/53744/53744_cc0640_032_5IR.jpg)
Business Response
Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Stopped by to ask about recall notice. Service advisor Ashley got my truck in immediately and they resolved the issue. Excellent treatment as usual.
John C.
GOODYEAR
![2024 GMC Sierra 3500HD 1GT49YEY9RF254921](https://inv.assets.ansira.net/evox/color_0640_032/53168/53168_cc0640_032_5IR.jpg)
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Excellent service and professional employees
Marcos B.
QUUEN CREEK
![2024 GMC Sierra 2500 HD 1GT49XEYXRF315378](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Service was great, friendly and helpful advisor.
Jerold D.
GOODYEAR
![2000 GMC New Sierra 1500 1GTEC19V2YZ274583](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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![2020 Buick Envision LRBFX2SA9LD101301](https://inv.assets.ansira.net/evox/color_0640_032/14301/14301_cc0640_032_G4F.jpg)
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
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![2024 GMC Canyon 1GTP6DEK6R1117801](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Antonio Santibanez Rejino, thanks again for taking the time to leave us this information about your recent visit. Thank you again for the great review!
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Confirmed Sales Customer
Real easy especially driving in from Los Angeles
Terrence G.
LOS ANGELES
![2024 GMC Sierra 1500 1GTUUHEL1RZ238679](https://inv.assets.ansira.net/evox/color_0640_032/53744/53744_cc0640_032_5IR.jpg)
Business Response
Hi there, your satisfaction is our top priority. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Service was outstanding and Daisy was polite, professional, and knowledgeable.
Ron P.
BUCKEYE
![2021 GMC Yukon 1GKS2DKL4MR287589](https://inv.assets.ansira.net/evox/color_0640_032/14491/14491_cc0640_032_G1W.jpg)
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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![2015 Buick Verano 1G4PP5SK9F4141944](https://inv.assets.ansira.net/evox/color_0640_032/10075/10075_cc0640_032_G1M.jpg)
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!