958 Reviews Found
Confirmed Service Customer
Alex in service is a great individual to deal with. Always up front, responds to messages. Very personable. A pleasure to deal with.
Alan H.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
This survey will be to the most recent service. I took my truck in for services of the rear shocks. I met Ashley. She was my point of contact and she did NOT disappoint! Straight forward, COURTEOUS, and very helpful. Her insight gave me the confidence that my truck was in good hands. I’m sure she is the middle man from me and the technicians, but ultimately, her assurance didnt give me any doubts, and I was CONFIDENT my troubles will be resolved. I will be going back and requesting Ashley for all my truck needs. Normally I don’t do reviews, my last service at the oil & lube was not all that great. I want to give recognition to Ashley for providing Great customer service, attitude, EXCELLENCE!
Alexander J.
AVONDALE
Business Response
Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!
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Confirmed Service Customer
When I made the appointment I told them I had 3 issues. Oil change, tire, and tail light out. They did the oil change but could not get to my taiol light. Said they didn't have anyone there that could fix it. I traveled about 50 miles from Mesa after telling them about the problem and they didn't have anyone there that could make the repair? If they would have told me that I would hve arranged the repair for another day. I also told them that I didn't get an owner's manual with the truck and they said they couldn't get one for me. Thanks for your help!
James C.
MESA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Sales Customer
Best service ever. Bob was very nice and made the process fun and easy.
Jeanine M.
BUCKEYE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Was helped right away and staff showed me where the battery was in the engine compartment.
Julie V.
GOODYEAR
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Very good for the most part. Honest and upfront but expensive.
Gordon E.
GOODYEAR
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I just had a standard certified diesel oil change.
Kevin M.
85395
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Ashley and the service department is awesome! Does a great job communicating and keeping you in the loop
Arturo M.
LITCHFIELD PARK
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We look forward to your next visit! Take care!
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Business Response
Braden, thanks again for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Ashley was curious and helpful. She provided me with updates on my vehicle and event corrected some recall issues on my vehicle for me.
Emily B.
LITCHFIELD PARK
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Adrián el vendedor me atendió muy bien y fue muy amable me consiguió un buen precio en mi GMC que compré. GRACIAS ADRIAN 👍🏾
Armando U.
PHOENIX
Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Working with Sean he was great and kept me informed and assisted me with my issues. I have always had great service with the service department for this dealership, several years ago I always worked with Ashley who set the bar for what I would expect for service and I see they still have great service. If only every service department could be like them that would be great.
Guy W.
LITCHFIELD PARK
Business Response
Hi there! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Took extra time to show me questions about how to use the technology parts of my gmc very kind and friendly all the staff was helpful and made the experience great 👍
Dennis K.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Sales Customer
I did a lot of shopping around for a GMC 2500HD Denali Ultimate. I met Kelley Raio at Yates GMC, He was by far the most Knowledgeable Salesmen I spoke to about the product. Kelley did a Great job working with my wife and I to make a decision on the truck. I got a fair deal and wasn't forgot about after the sale. Kelley wasn't bothered with any little issue I had, he took care of us all the way through and after the deal. Really made us happy with the purchase!!
Amy M.
HAPPY JACK
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
The process was quick and efficient as always appreciate the handling of this deal
Daniel G.
SURPRISE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Service Customer
Excellent service as usual. Service advisor “Ashley” kept me informed and understood and handled my concerns.
John C.
GOODYEAR
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Kelly was amazing very knowledgeable and helpful. It was my first purchase of a brand new truck was a little nervous, but Kelly was great and walked my wife and I through every step. Thank you Yates customer for life!!!
Timothy S.
MESA
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. We're looking forward to your next visit with us!
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Confirmed Service Customer
Although I was just in for an oil change, lube and tire rotation I am glad that they didn't lose my valve stem caps like the last two times. It was frustrating to have to buy a new set and they didn't even fit as well as the factory ones.
Jonathan C.
PEORIA
Business Response
Hi, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!