Confirmed Service Customer
This was a follow up to having routine work done 2 weeks ago. I sat in the waiting area for 1.5 hours for oil change, inspection and rotate tires. I go to check on my car and see it outside, so I go to check out. Clerk did not know it was outside and learned you were out of stock on air filters a regular item for a car I bought there. It then took me another 15 minutes to check out. On Monday I was pressed for time, asked just do the Air filter. But i waited an extra 20 minutes because they decided to wash the car (after I had said no). I see the poor communication between the desk and mechanic. I will stay with Yates and hope this was a one off
Paul S.
GOODYEAR,
AZ
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Professional and kind. Alex in service was absolutely perfect.