Confirmed Service Customer
I make an appointment for my car each time it needs regular service. By making an appointment I assume the car will be taken in on a reasonable time frame for repair. This last time I waited for 2 1/2 hours for an oil change and quick service. Much longer than I feel it should take with an appointment. Your employees are courteous and take the heat of customer comments but the service timeframes have progressively gotten worse since I bought my car from you.
Gordon E.
GOODYEAR,
AZ
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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