949 Reviews Found
Confirmed Sales Customer
No good I won’t recommend for anyone Ms.trudy Varin wasn’t very helpful They only want sell they don’t care about I spend 70000 dollars for truck wasn’t wash I feel really disappointed about your service I drive 2 hours to buy my truck
Joel S.
TUCSON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
No one came out to vehicle when arrived - had to go into office. Very long wait for work to be done. Otherwise everything was fine.
Paul J.
GOODYEAR
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
When I arrived I was asked if I wanted my car washed. I said yes. When my car was done 2+ hours later it wasn't washed, I don't know if the tires were rotated (as advertised) and seems like a small detail, but I had to walk across the parking lot to get to it. I realize this was a complimentary service, so I guess I got my money's worth.
Tammy C.
BUCKEYE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
There was a misunderstanding with the coolant level but the service manager and tech handled it perfectly!! Great work team!!
Jeffery M.
GOODYEAR
Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Had a wonderful experience with Ashley, excellent communication and service. thank you.
Tyrone C.
SURPRISE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Very good service Service manager went above expectations
Lawrence F.
GOODYEAR
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Confirmed Sales Customer
Hector was amazing from start to finish. He didn’t pressure me. They gave me options I asked for and also match my quote for my trade in. He went above and beyond making sure my new car was detailed properly.
Kelly M.
SURPRISE
Business Response
We're always willing to go above and beyond to help you! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
Chris Helm abs Carlos were phenomenal. Ramon was also very helpful throughout the process. We will definitely recommend and be back for future cars.
Antwine B.
AVONDALE
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
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Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
Our appointment was kept as scheduled. The service advisor was courteous and professional . We were pleasantly surprised at the prompt service. Thanks!
Ivan O.
GOODYEAR
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
The reason we took the car in is because every time we would back up there was a screeching sound coming from the front brakes. They told us that they lubricated the brakes and it should go away, have not heard the noise lately we hope it took care of it.
Maria R.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
GREAT SERVICE AS ALWAYS. THE NEW SYSTEM OF SENDING A MESSAGE ABOUT NEEDED MAINTENANCE AND BEING ABLE TO APPROVE IT WITHOUT WAITING FOR A PHONE CALL IS A PLUS. THEN THE SERVICE REP FOLLOWS UP WITH A CALL.
Jack B.
GOODYEAR
Business Response
Hi, thank you so much for the positive review! Thank you again for the great review!
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Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
Fast and friendly service from start to finish
Sharon G.
LITCHFIELD PARK
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
I said before Mike Kennedy really takes care of his customers.
Michael A.
AVONDALE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Wheeler Bombard, Susan, thanks again for taking the time to leave us this information about your recent visit. We sincerely value your business and look forward to your next visit!