Reviews

from our CUSTOMERS near Arlington!

• 

  I was a friend of Mike Yates, I know the family, and they are wonderful. Mike the supervisor in service though... he stands above everyone else that works there. He is so exceptional.

• 

  I was there last week with my son Oscar helped us out he is awesome and very patient. And I was back this past weekend with my husband and again Oscar hooked us up, over all I totally recommend him he is great got my son in a Lexus and husband in a GMC we are very happy with our experience!!

• 

  Awesome experience. We just bought my third car from Yates, the people are nice and make buying a car painless. Our sales person Beannyth Macias was the best she was so helpful and patient while we made her get 4 different cars to test drive. I highly recommend her.

• 

  One of the best dealerships I have had the pleasure of doing business with. Katelyn made everything when looking for my new suv. Not only was was everyone professional, but also very informative and got me a great rate! If your in the area look up Katelyn I’m confident you will drive off the lot happy

• 

  I have had the pleasure of working with Charity on two separate occasions now. I should have left this review sooner. She truly is the best service representative that I have ever encountered. She follows through on what she says and does a phenomenal job at communicating through the process. She is such great asset to the wonderful team at Yates.

• 

  Shout out to this awesome duo Oscar in sales and Pedro in finance. From the moment we called looking for the truck we wanted Oscar was honest on what they had in inventory and didn't try luring us down there to buy something we didn't want.

• 

  I was there last week with my son Oscar helped us out he is awesome and very patient. And I was back this past weekend with my husband and again Oscar hooked us up, over all I totally recommend him he is great got my son in a Lexus and husband in a GMC we are very happy with our experience!!

• 

  Best car service experience ever! My service advisor Ashley was very friendly, communicative and accommodating. She made the experience pleasant.

• 

  These guys are AWESOME. Ive been to several dealerships and purchased many cars but honestly Ive never had an experience like the one I had here!

• 

  Stopped by Yates to check out the Challenger they had sitting out front and Katelyn greeted me right at the front door and gave me an awesome experience buying my very first car! Highly recommend Yates as everyone in there was friendly and great. Ask for Katelyn!

• 

  Shout out to this awesome duo Oscar in sales and Pedro in finance. From the moment we called looking for the truck we wanted Oscar was honest on what they had in inventory and didn't try luring us down there to buy something we didn't want.

• 

  One of the best dealerships I have had the pleasure of doing business with. Katelyn made everything when looking for my new suv. Not only was was everyone professional, but also very informative and got me a great rate! If your in the area look up Katelyn I’m confident you will drive off the lot happy

• 

  I visited the dealership this morning and was a bit apprehensive, I haven't been car shopping in awhile. David helped me and he was amazing. It was a great experience. I will definitely recommend David and Yates to all family and friends. Thank you so much David!

• 

  This place is great!! customer service is on point and very friendly staff I worked with Robert Griffin to make a deal on a car my wife wanted he worked very hard to give me everything I needed on the deal and we’re very happy would strongly recommend Yates and Robert Griffin to anyone in need of a new or used vehicle

• 

  I have known the Yates family for over 20 years and have never met anyone like David before. Thank you Tyler for having David be the one to make this purchase so wonderful. David was very professional and knowledgeable about everything I needed . I am so grateful and happy with my 2021 Buick envision I will refer everyone to your dealership and to go see David he is amazing.

• 

  David was totally amazing!!! He is quick to listen, to ask questions and is constantly zoning in on your interests and concerns So not to waste your time but to fit you to your needs wants and desires!! He’s totally professional and personal and quickly becomes a friend! I will refer him to many and return a more than satisfied customer! Thank you David!!!

• 

  I was there last week with my son Oscar helped us out he is awesome and very patient. And I was back this past weekend with my husband and again Oscar hooked us up, over all I totally recommend him he is great got my son in a Lexus and husband in a GMC we are very happy with our experience!!

• 

  Once again, Ashley and the rest of the Yates service team did an excellent job repairing my truck! They were fast, completed the repair right the first time for a fair price and were a genuine pleasure to work with. I've been a customer at Yates for years now and simply wouldn't consider going anywhere else! I highly recommend them!

• 

  My wife and I were in looking at cars due to our vehicle issues. Not a big fan of car shopping, but thankfully, Sean made the process fast and easy. He went above and beyond our expectations. Thank you very much. We highly recommend Yates!

• 

  I had an excellent car shopping experience today. I want to personally thank kelley Raio and the team for going above and beyond getting me into a nice gmc.

• 

  The Best part was that our daughter was so happy and that is priceless, he made this family weekend great! Thank you so much Jeremy for the great service. 😊

• 

  I hope the next time I bring my car here I will get to work with Jeremy again! Thank you for the excellent customer service!!

• 

  I'm sooo happy with my purchase at Yates they really helped out on picking out a truck to take home. I showed up late maybe an hour until closing and Beannyth Macias the sales woman there she was soo patient and amazing at her job she really cares about her customers and trying to find what is best for them thank you Yates for having Beannyth Macias take care of me I will Refer more people to Beannyth Macias at Yates when they are in need of a vehicle

• 

  Katelyn was always willing to talk, text and FaceTime since we lived far and it was not easy to make it to the dealership in person. The team made the process very seamless and was very easy to work with. They are a family owned business, which we particularly wanted to support. Katelyn, Whitney and Pedro all helped us drive home in our ideal vehicle. We were very happy with our experience!

• 

  Katelyn Galbraith, was absolutely amazing. She was friendly and so easy to work with and she was also super efficient. Not only did she get me approved for 1 vehicle but she got me approved for 2. If you are looking for a car or truck I would gighly recommend you go see her at Yates Buick GMC.

• 

  David was a great sales person to work with. No non sense and a smooth truck purchase. I have purchased several vehicles in my lifetime and this was by far the best car buying experience. I would recommend anyone buying a vehicle to come here. Go David!!

• 

  Amazing service at the oil service department! Especially from Marlena. She took care of our car and provided 5 star customer service at every step! Very quick and attentive.

• 

  Great customer service! Marlena the express lane advisor was an excellent host who not only got the job done but exceeded in her role. The oil service done to my car was very fast and efficient, I definitely recommend Marlena to assist you in your future needs. As stated before she exceeds her job and advises her customers successfully to come back to Yates GMC.

• 

  Just bought a Yukon and Toyota Tacoma from Katelyn, it was the best sales experience with no pressure. We were in and out under an hour for purchasing two cars. Jeremy worked his magic to get us the best deal possible and he included additional oil changes and extended warranty. Pedro in finance was very pleasant. We will definitely recommend Yates to friends and family. We will be returning .

• 

  I was very please with the customer service I received and feel that I was treated like a special customer. In todays times that is not the norm anymore. I would recommend Yates and Ashley in the service department.

• 

  After being disappointed by Gateway Chevrolet we decided to take a chance with Yates and were not disappointed. Katelyn was the girl who took care of us and she was wonderful. Straightforward and caring. Amazing. I highly recommend asking for Katelyn. Pedro, the finance guy was cool too. Thank you guys!

• 

  Had a excellent experience truck shopping at Yates Buick ! Mike and Adrian did a fantastic job helping me buy my truck. I went in there knowing exactly what I wanted and they delivered ! Also big shout out to Ashley in service ! She was very consistent when it came to me getting my bed-liner scheduled and installed. excellent communication !

• 

  He was very friendly and great with our kids. Had crayons and papers ready to go for our son so we could sign the documents. 10/10 would go there for every purchase and service. They were amazing. Professional, friendly, and knowledgeable.

• 

  Our sales rep. was Justus, not only very ethical… but great young man. As for finance, we negotiated with Brian. What a character and appreciate the painless experience. If you’re looking into purchasing a new/used vehicle, definitely would recommend this dealership and giving Justus and opportunity for your business.

• 

  Had a good experience with a few of the sales people here. Mike, Tyler, Roy and Kyle are all nice. Glad to get what I needed with people that are cool. Thanks Yates team.

• 

  Great service and very clean, professional environment. * Marlena is an all star. I take my work truck there to get serviced for every oil change and checked.

• 

  Thank you Yates Buick GMC, my experience has been 2nd to none, Mark was Awesome, step by step explained everything about my NEW GMC 2500 OMG this Truck is Awesome, thank you again

• 

  Charity is always helpful and a pleasure to work with! Thanks for all the help!

• 

  I recently purchased a certified pre owned vehicle through the sales associate Katelyn Galbraith. Throughout the entire process, Katelyn was professional, knowledgeable and extremely personable. Her demeanor made buying the vehicle very pleasurable. I would recommend her to anyone buying a vehicle from Yates.

• 

  One of the best service departments, if not the best, I've experienced at a dealership. Fair prices, Good estimates, clear time goals met and hit... Overall good experience!

• 

  This place is AMAZING! I just want to give a huge shoutout to Cade, Jeremy, and Jeff! I had some very unfortunate events happen with my vehicle. These guys were a god send!! They worked a miracle for me! I HIGHLY recommend this place! Loved working with them! I will definitely be sending people their way.

• 

  This is a great dealership for service. I always request Charity Marriott for my service advisor. She is honest, gives great customer care and ensures we get the right service at the right time and she always professional. I highly recommend Yates Buick GMC for all vehicles services.

• 

  So thanks to Mauricio and Yates GMC. You have my business for life.

• 

  Oh and the dealership is beautiful! I was always greeted with a smile and a bottle of water! And my dad always drove GMC Jimmy's and I feel like I'm bringing his legacy of a higher class vehicle into my world!

• 

  me buy my truck. I went in there knowing exactly what I wanted and they delivered ! Also big shout out to Ashley in service ! She was very consistent when it came to me getting my bed-liner scheduled and installed. excellent communication !

• 

  Our experience was first rate. Our sales associate, Mark Sheldahl, could not have been more knowledgeable or friendly. He was the main reason we choose to purchase, along with the quality of the truck we were looking at. He went above and beyond to accommodate us without having that "pressured feel". All the individuals we dealt with were professional but friendly and NOT overbearing.

• 

  It was great! My sales person was Christian, was very professional and overall very nice person did a excellent job! Thank you for all your help, I love my new car. I would definitely come back if I am in the market for another vehicle in the future.

• 

  The entire Yates team made me feel valued and everything was clean.

• 

  Katelyn did an AMAZING JOB!! I can’t explain how much we appreciate her and her persistence! She made us feel so welcomed and appreciated! She was understanding and also very patient! I recommend her for everyone honestly! 20/10 A+++++++

• 

  Had a excellent experience truck shopping at Yates Buick ! Mike and Adrian did a fantastic job helping me buy my truck. I went in there knowing exactly what I wanted and they delivered ! Also big shout out to Ashley in service ! She was very consistent when it came to me getting my bed-liner scheduled and installed. excellent communication !

• 

  Dealt with David at Yates. Great experience, no pressure sales. Car was ready to go right when I got there. Very fair price for trade in also. Would recommend to anyone looking for a easy car buying experience

• 

  Very client friendly. Our sales person Mark was knowledgeable about the vehicle we chose, went out of his way to accommodate our schedule ( he came in on his day off) and willing to negotiate on the price. We were very pleased with the rest of the staff and were introduced to the people we would be working with post purchase. This is a dealership that goes way beyond any other one we've worked with.

• 

  I financed a car for the first time and was so happy with the help I received from specifically Justus! I was struggling to find a car as soon as possible because mine at the time was unsafe. Justus found me an amazing 2017 Ford with low mileage. The whole financing process was so quick thanks to Jeremy in finance as well! I would recommend seeing Justus if you are looking for a dependable and informative salesman.

• 

  Oh my gosh I couldn't be more pleased! I just bought my very first truck all by myself and Dave was so superior In his efforts to please me! When I came in a second time he had a truck all picked out for me with the bed cover and trailer

• 

  Had a excellent experience truck shopping at Yates Buick ! Mike and Adrian did a fantastic job helping me buy my truck. I went in there knowing exactly what I wanted and they delivered ! Also big shout out to Ashley in service ! She was very consistent when it came to me getting my bed-liner scheduled and installed. excellent communication !

• 

  Yates Buick was the best experience that I have EVER had at a car dealership. They do not haggle, and they do not push you. They are buyer friendly, and work with you to make sure that they are giving you the best deal possible. The sales manager Matt is great, and our sales person Robert Griffin was outstanding, and extremely friendly. I will be referring all of my friends and family to Yates Buick, and I will continually bring my business there in the future.

• 

  The best part was they remember their customers which makes the process great. Thank you Adrian for the help and great customer service and knowing and answering all my questions. Yates I highly recommend as always.

• 

  Saw Jareyl Stone today and he was patient and not pushy at all. Got us the deal we wanted and was very knowledgeable. Great experience with him!

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  quick easy in and out express oil change

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  Great experience purchasing a GMC Sierra AT4. My sales associate was Sean Nagler. Would highly recommend him to anyone for their car or truck purchases. He’s extremely helpful and knowledgeable. Family owned business. Extremely fair prices.

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  I would definitely recommend this place to anyone in the market for a new vehicle. Thank you Mike!

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  The staff cares about the customer experience, which is few and far between. If you are thinking of getting a new vehicle, I highly recommend making the trip to Yates.

• 

  Had a excellent experience truck shopping at Yates Buick ! Mike and Adrian did a fantastic job helping me buy my truck.

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  Our experience at Yates GMC was terrific. Our salesman was Jareyl Stone. He was very professional and helpful throughout the buying process. My mother was in need of a new vehicle and was interested in a GMC Terrain.

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  The sales manager Matt is great, and our sales person Robert Griffin was outstanding, and extremely friendly. I will be referring all of my friends and family to Yates Buick, and I will continually bring my business there in the future.

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  The best part was they remember their customers which makes the process great. Thank you Adrian for the help and great customer service and knowing and answering all my questions. Yates I highly recommend as always. And

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  We are very happy with our Buick Encore GX purchase at Yates. The No-Haggle price and our salesman made the process easy and pleasant. The best part is driving our new car. Highly recommend Yates!

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  It was my first time buying a car and Mark helped me thought the entire process. Very kind, respectful and informative.

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  Thank you Yates Buick GMC, The sales process was awesome, Mark was truly wonderful explaining everything up front, thank you again for being so helpful we love our GMC Terrain,

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  I went into Yates GMC test drive a vehicle and bought it with the feeling of no pressure. Sean was great Sales person to have to deal with.

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  I recently purchased a used 2006 WRX from them and I was super impressed with the whole deal.

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  This place is awesome friendly sales, helpful management and unlike other dealerships look out for the best deals for their customers.

• 

  Had a great experience with Yates dealerships. Worked with two gentlemen and they were both very helpful. Kelley was there to answer any question I had and even kept in contact with me after the deal was done to make sure I had no issues. Roy was the salesman I dealt with at the dealer and he was very straightforward and gave me the best deal he could. Highly recommend Yates dealership.

• 

  We are very happy with our Buick Encore GX purchase at Yates. The No-Haggle price and our salesman made the process easy and pleasant. The best part is driving our new car. Highly recommend Yates!

• 

  I went into Yates GMC test drive a vehicle and bought it with the feeling of no pressure. Sean was great Sales person to have to deal with. He made me fell very comfortable about what we were purchasing. All said and done less than 45 min all together at the dealership. This included the tour of the facility, which was pretty awesome. Thank you Sean for everything. I’m more than happy with Yates GMC and will be doing more business and sending any referrals.

• separate issues in about a two month time frame. I was taken care of by Charity in service and she is a true professional. I made it clear that I did not purchase the vehicle from them, but it was no issue at all. She had her team get right to work. She called me throughout the repair process and kept me informed every step of the way. She arranged a rental vehicle for me each time and made sure that my rental was satisfactory as well. After the third time of taking my truck in, I began to lose confidence in my purchase and expressed the possibility of trading for something there at Yates. Charity reassured me that her team would get to the bottom of my issues, and if, at that time, I still felt that I wanted another vehicle, she would arrange that with one her top salespeople. She is a true professional and steward of her profession. I will be taking my truck to Yates for everything in the future and asking for her by name. When it’s time for my wife’s new Yukon, Yates will be where we buy it. Good folks there.

• 

  90 minutes. I was able to test drive two vehicles, ask questions, and purchase a quality used vehicle in 90 minutes. I felt valued and listened to during my purchase. The customer service was professional and caring. I felt comfortable every step of the way. They went above and beyond by delivering the car to my house as I needed some help. I highly recommend Yates Buick GMC, and will be returning in the future.

• 

  I recently purchased a used 2006 WRX from them and I was super impressed with the whole deal. Asking price online was $12,300 and I walked away paying $12,100 INCLUDING gap insurance on the vehicle. I’m so used to dealerships screwing around with the numbers and monthly payment arrangements, but this buying experience was a breeze. I was in finance for maybe 5 minutes? They got me the payment I wanted with no hassle. Also, Sean was great! He kept in contact with me the whole four days it took to close this deal via text giving me updates. I’m so happy with my purchase. Thank you, Yates!

• 

  Lets talk about your typical dealership long wait and just a pain well then you definitely need to talk about this one due to it not being typical dealership. The sales reps and management are on a different level. Chris Murphy and everyone there are making a difference in customer experience and in customer service. If I could give more than 5 stars I would. Thank you to Yates Buick GMC My wife and I will be back.

• 

  Mike Yates, Tyler Yates, and Brent Nogowski have done a great job making this dealership an amazing place to work and will doing anything they can to help an employee or customer. A great place to work and a great place to buy a vehicle.

• 

  Phillip in the service department was able to resolve an issue that the dealer who sold us a used car was not able to solve. He was helpful, knowledgeable, and efficient! We would definitely utilize the service department again when needed. We appreciate the great customer service we received.

• 

  It was excellent! Alexis is amazing...friendly and knows how to treat customers. Project was done on time and even washed my Envoy! Great job, Alexis!

• 

  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

• 

  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

• 

  I am really satisfied with our visit today! Roy the sales associates was helpful he answered all our questions very attentive to what we were looking for! They worked with our price range, He managed to help us get a good offer to our new truck. I highly recommend coming here to Yates gmc.

• 

  What a wonderful experience we had at Yates Buick GMC. Everyone was so friendly, from the 1st person who took my call to the one who handled to us the keys of your new vehicle. Special thanks to Mark, he's an amazing guy, super friendly, very good understanding, answering all our questions and working with us to accomodate our needs. He really make us feel like people and not just like another client. Mark was very patient, smart and super fun to dealt with. He make the whole process very smooth. Thank you.very much also to Nick, Rich and James. I will recommend Yates Buick GMC to anyone who wants to have a great experience purchasing a vehicle.

• 

  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

• 

  Traditional, old school buying experience. Expect the back and forth process and constent squeezing you for more money, even after the hand shake deal, as the finance guy will add money different than was agreed upon. Besides that, they were fair and honest, price was good and plates came fast with a refund check for the difference estimated.

• 

  I can’t begin to explain how amazing this experience has been. I first reached out to Yates while still in Afghanistan, I worked with Sean over email and the phone to negotiate an amazing deal. I showed up with the deal already made and everything ready for me. They served me well on Memorial Day and I feel guilty for how good of a deal I got. They went to bat for me and gave me this truck basically at cost and got me a good rate on the rest I financed. Thank you for helping me come home to a beautiful truck. Work with Sean, he is 100% professional and honest. If you are serious about buying, come here. Best experience I’ve ever had and I’m positive their professionalism will impress you as it had me.

• 

  First time buyer and they made this so easy compared to any dealership I was trying to go to... got me a used 2017 Camaro for a great deal! Definitely recommend working with Chris!

• 

  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

• 

  It was excellent! Alexis is amazing...friendly and knows how to treat customers. Project was done on time and even washed my Envoy! Great job, Alexis!

• 

  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

• 

  Car buying is usually a hassle but my wife and I genuinely enjoyed our experience. The customer service we experienced here was beyond our expectations! James and his crew got us into our new vehicle without hassle that serves both our wants and needs. I will be referring anyone I know looking to purchase a new vehicle to them. I couldn't of asked for a better car buying experience!

• 

  Mike Yates, Tyler Yates, and Brent Nogowski have done a great job making this dealership an amazing place to work and will doing anything they can to help an employee or customer. A great place to work and a great place to buy a vehicle.

• 

  Being new to Arizona as well as a first time mom l realized very quickly that my current car no longer fit my lifestyle, that's right it was time to upgrade to my first "mom mobile". James and the rest of the staff were super helpful in finding me a SUV that would accommodate my family's needs while not breaking the bank. Also their Allstate rep got me set up with a lower rate so l ended up paying less all around for a newer safer vehicle!

• 

  90 minutes. I was able to test drive two vehicles, ask questions, and purchase a quality used vehicle in 90 minutes. I felt valued and listened to during my purchase. The customer service was professional and caring. I felt comfortable every step of the way. They went above and beyond by delivering the car to my house as I needed some help. I highly recommend Yates Buick GMC, and will be returning in the future.

• 

  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

• 

  The service department is terrific! They went above and beyond to make sure my wife and I were satisfied customers. They definitely have earned my return business! Highly recommend!

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  Had a great experience looking for a vehicle here, didn’t have to wait a long time like I have at other dealerships. Mike was nice and very informative about the vehicles I looked at. Answered all of my questions and genuinely cared about me getting into a great vehicle for my son and I . Thanks again and can’t wait to come back!!

• 

  It was excellent! Alexis is amazing...friendly and knows how to treat customers. Project was done on time and even washed my Envoy! Great job, Alexis!

• 

  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

• 

  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

• 

  The service department is terrific! They went above and beyond to make sure my wife and I were satisfied customers. They definitely have earned my return business! Highly recommend!

• 

  I can’t begin to explain how amazing this experience has been. I first reached out to Yates while still in Afghanistan, I worked with Sean over email and the phone to negotiate an amazing deal. I showed up with the deal already made and everything ready for me. They served me well on Memorial Day and I feel guilty for how good of a deal I got. They went to bat for me and gave me this truck basically at cost and got me a good rate on the rest I financed. Thank you for helping me come home to a beautiful truck. Work with Sean, he is 100% professional and honest. If you are serious about buying, come here. Best experience I’ve ever had and I’m positive their professionalism will impress you as it had me.

• 

  Being new to Arizona as well as a first time mom l realized very quickly that my current car no longer fit my lifestyle, that's right it was time to upgrade to my first "mom mobile". James and the rest of the staff were super helpful in finding me a SUV that would accommodate my family's needs while not breaking the bank. Also their Allstate rep got me set up with a lower rate so l ended up paying less all around for a newer safer vehicle!

• 

  Phillip in the service department was able to resolve an issue that the dealer who sold us a used car was not able to solve. He was helpful, knowledgeable, and efficient! We would definitely utilize the service department again when needed. We appreciate the great customer service we received.

• 

  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

• 

  Hello, I am writing a 5 star review after my experience at Yates Buick GMC. My wife and I were thinking about getting a new vehicle and decided to go take a quick look. As we walked through the door, a man named James Whiteside approached us. He introduced himself and asked us what our needs/wants were. We didn't intend on possibly buying that day but James made us feel no pressure at all and made our experience the best we have ever had at a car dealership. We feel kudos should be acknowledged when well deserved. We will be recommending everyone to Yates Buick GMC. Thank you James.

• 

  Traditional, old school buying experience. Expect the back and forth process and constent squeezing you for more money, even after the hand shake deal, as the finance guy will add money different than was agreed upon. Besides that, they were fair and honest, price was good and plates came fast with a refund check for the difference estimated.

• 

  Phillip in the service department was able to resolve an issue that the dealer who sold us a used car was not able to solve. He was helpful, knowledgeable, and efficient! We would definitely utilize the service department again when needed. We appreciate the great customer service we received.

• 

  Being new to Arizona as well as a first time mom l realized very quickly that my current car no longer fit my lifestyle, that's right it was time to upgrade to my first "mom mobile". James and the rest of the staff were super helpful in finding me a SUV that would accommodate my family's needs while not breaking the bank. Also their Allstate rep got me set up with a lower rate so l ended up paying less all around for a newer safer vehicle!

• 

  The service department is terrific! They went above and beyond to make sure my wife and I were satisfied customers. They definitely have earned my return business! Highly recommend!

• 

  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

• 

  Thanks to Roy Rubio and Issac for making this the easy car purchase ever!! We came in knowing what we wanted to see and they had it ready and waiting for us to test drive. After deciding to purchase, the process was simple, quick and convenient!! Thank you for making this an enjoyable experience!!

• 

  Hello, I am writing a 5 star review after my experience at Yates Buick GMC. My wife and I were thinking about getting a new vehicle and decided to go take a quick look. As we walked through the door, a man named James Whiteside approached us. He introduced himself and asked us what our needs/wants were. We didn't intend on possibly buying that day but James made us feel no pressure at all and made our experience the best we have ever had at a car dealership. We feel kudos should be acknowledged when well deserved. We will be recommending everyone to Yates Buick GMC. Thank you James.

• 

  I had a great experience here. James ensured that he pulled out the car that I wanted before u arrived, he was personable, and he did everything in his power to help me purchase the vehicle. James was able to get me a great deal and I’m so grateful for him. Everyone was amazing here and I love it.

• 

  I am really satisfied with our visit today! Roy the sales associates was helpful he answered all our questions very attentive to what we were looking for! They worked with our price range, He managed to help us get a good offer to our new truck. I highly recommend coming here to Yates gmc.

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  I have been coming here for quite a few years my amazing customer service began with Ashley and it has continued to excel with Phillip(in service). I was so big with sticking to one person I have had good encounters with everybody never a bad one but this time around I didn't get the person who I was so used to going to. I decided to take a chance and get my issue resolved with a different person I was a bit uncertain and let me tell you I was 190% satisfied. My customer service was not only good it was amazing one-of-a-kind from start to finish. As soon as I got off I felt like I already knew him Philip (in service) was very friendly very accommodating and very punctual with everything made every single thing very clear and when above and beyond... this is why I refuse to change dealership and continue service with GM at Goodyear because of great employees like him again thank you for everything my issue was resolved I was more than satisfied and hopefully fingers crossed it stays that way :-) thank you for all you do we really do appreciate you I even went and told my family and co workers how happy I was!

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  90 minutes. I was able to test drive two vehicles, ask questions, and purchase a quality used vehicle in 90 minutes. I felt valued and listened to during my purchase. The customer service was professional and caring. I felt comfortable every step of the way. They went above and beyond by delivering the car to my house as I needed some help. I highly recommend Yates Buick GMC, and will be returning in the future.

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  It was excellent! Alexis is amazing...friendly and knows how to treat customers. Project was done on time and even washed my Envoy! Great job, Alexis!

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  Purchased a used GMC from Yates today. My salesman Alex was a great with helping select the right truck for me. His? honesty, knowledge and no pressure approach make you feel like you're buying from a friend. I would highly recommend Yates and Alex for anyone looking for a new or used car!

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  I can’t begin to explain how amazing this experience has been. I first reached out to Yates while still in Afghanistan, I worked with Sean over email and the phone to negotiate an amazing deal. I showed up with the deal already made and everything ready for me. They served me well on Memorial Day and I feel guilty for how good of a deal I got. They went to bat for me and gave me this truck basically at cost and got me a good rate on the rest I financed. Thank you for helping me come home to a beautiful truck. Work with Sean, he is 100% professional and honest. If you are serious about buying, come here. Best experience I’ve ever had and I’m positive their professionalism will impress you as it had me.

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  Traditional, old school buying experience. Expect the back and forth process and constent squeezing you for more money, even after the hand shake deal, as the finance guy will add money different than was agreed upon. Besides that, they were fair and honest, price was good and plates came fast with a refund check for the difference estimated.

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  Mike Yates, Tyler Yates, and Brent Nogowski have done a great job making this dealership an amazing place to work and will doing anything they can to help an employee or customer. A great place to work and a great place to buy a vehicle.

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  Wow!!! My first time buying a car and after all of the horror stories you hear about the process I was definitely intimidated. Boy did I have the complete opposite experience. There was a wide selection of vehicles and Mark and Nick both listened and found me my perfect car and the finance department made sure that it was exactly what I was comfortable paying. I never felt pressured and on top of that I got a great deal and an even better warranty. I HIGHLY recommend Yates and will never buy a car anywhere else again.

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  We spoke with Kelly over the phone the other day and were hesitant to come in because it all seemed too easy and the price seemed to be too low so figured something had to give... Nope, he was extremely professional and the GMC was exactly how he represented it! We were in and out in about 35 minutes!! I'd recommend Kelly and Yates to anyone!

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  Our experience with Buick was very nice. Mark Shedahl helped us with what we were looking for and was very accommodating to our needs. We were very open on what we wanted and we were very excited to be able to purchase our new 2020 Buick Envision. Beautiful car!Thanks for your assistance!

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  The service department is terrific! They went above and beyond to make sure my wife and I were satisfied customers. They definitely have earned my return business! Highly recommend!

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  First time buyer and they made this so easy compared to any dealership I was trying to go to... got me a used 2017 Camaro for a great deal! Definitely recommend working with Chris!

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  Yates is definitely THE place to go for a vehicle! Friendly, helpful staff! I bought a used vehicle here, a convertible, had issues with the top after 1 month. Called Yates, they said they didn't have anyone that knew how to work on it, to take it to the car company dealership (a local Nissan dealership), the extended warranty covered it. Long story short, Nissan actually charged me $100, didn't fix anything, told me I needed to replace the entire top, at $23,000. I picked up my car from Nissan (with bolts in my cup holder) they didn't even put my car back together properly! I called Yates, they had me bring it in, brought in a 3rd party convertible top expert, added some fluid and it works perfectly. They didn't charge me a penny!! Can't beat the service, kindness, helpfulness of Yates dealership!!

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  I want to thank Yates Buick GMC for the true professional service, through the sales process. It was incredible Mark went through everything up front as promised. There has never been a better experience. Thank You Mark.

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  First time financing in a dealership for a truck and let me tell you, they are here for YOUR best interest. Go see Alex Aguirre he helped me the whole way through with getting me what I wanted. He's the man!!! Thank you so much Alex and everyone else at Yates for making you feel welcomed and for being so passionate! Don't wait and go check it out.

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  Had a great experience buying my truck here at Yates Mark Sheldahl was a terrific salesman to work with. He took time with me so I purchased exactly what I wanted. No pressure to buy just looked and decided. They made the financing nice and easy 1 hour in and out. Love this place. Will be returning to buy again.

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  I purchased a car from Chris Murphy and couldn’t be happier with my experience! He was helpful and very knowledgable from beginning to end. I appreciated the positive attitude and courtesy I experienced from the entire dealership! I would recommend working with Yates Buick GMC anytime you’re in need of a new vehicle!! They’re the Best😍

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  We had a fantastic experience purchasing a new Sierra with Alex A. at Yates this week. Not once did we feel pressure, uncomfortable or annoyed at any point. Alex is a gentleman and was great to work with from his first Hello to us on the lot to wrapping up the last of our paperwork. We got a great price point on our truck and are happy with the trade in offer as well. We can't speak on the service department yet but looking forward to the same smooth process.

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  What a wonderful experience we had at Yates Buick GMC. Everyone was so friendly, from the 1st person who took my call to the one who handled to us the keys of your new vehicle. Special thanks to Mark, he's an amazing guy, super friendly, very good understanding, answering all our questions and working with us to accomodate our needs. He really make us feel like people and not just like another client. Mark was very patient, smart and super fun to dealt with. He make the whole process very smooth. Thank you.very much also to Nick, Rich and James. I will recommend Yates Buick GMC to anyone who wants to have a great experience purchasing a vehicle.

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  We just bought a used car from Yates GMC. Our sales person was Chris Murphy who was very thorough with every aspect of the purchase. He was not high pressured and very honest about costs. I would recommend Yates GMC to anyone. The drive out to Goodyear is worth it.

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  Phillip in the service department was able to resolve an issue that the dealer who sold us a used car was not able to solve. He was helpful, knowledgeable, and efficient! We would definitely utilize the service department again when needed. We appreciate the great customer service we received.

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  Lets talk about your typical dealership long wait and just a pain well then you definitely need to talk about this one due to it not being typical dealership. The sales reps and management are on a different level. Chris Murphy and everyone there are making a difference in customer experience and in customer service. If I could give more than 5 stars I would. Thank you to Yates Buick GMC My wife and I will be back.

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  Car buying is usually a hassle but my wife and I genuinely enjoyed our experience. The customer service we experienced here was beyond our expectations! James and his crew got us into our new vehicle without hassle that serves both our wants and needs. I will be referring anyone I know looking to purchase a new vehicle to them. I couldn't of asked for a better car buying experience!

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  My family is very pleased with the comfortable and pressure free environment. Kelley was our sales person and he helped us to do so much work from home on this deal! Kelley treated us to delicious BBQ dinner and really gave our experience a personal touch. I've never had such a comfortable buying experience! I also wanted to add as another bonus they saved us OVER $100 a month by finding a better deal for car insurance! I've never had a dealership offer that! Give him a call today and ease your dealership anxieties!!!!!

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  Had a great experience looking for a vehicle here, didn’t have to wait a long time like I have at other dealerships. Mike was nice and very informative about the vehicles I looked at. Answered all of my questions and genuinely cared about me getting into a great vehicle for my son and I . Thanks again and can’t wait to come back!!

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  Being new to Arizona as well as a first time mom l realized very quickly that my current car no longer fit my lifestyle, that's right it was time to upgrade to my first "mom mobile". James and the rest of the staff were super helpful in finding me a SUV that would accommodate my family's needs while not breaking the bank. Also their Allstate rep got me set up with a lower rate so l ended up paying less all around for a newer safer vehicle!