Confirmed Sales Customer
The overall experience was great. Two issue bugged me a bit. One I was required to purchase a repair program that covers seat rips, paint fade, etc-I have no use for this program and think it should be an option not a mandated to buy a car at Yates! The other issue I was going to write a check and pay for the car but was required to finance it for 4 months. Both of these issue were clearly for the benefit of Yates to make additional money and not customer focused. The salesperson I used was Matt Mooney and he was exceptional. Very pleasant and helpful. I really enjoyed the communication both before arriving at the dealership via email, phone and in person. The manager who helped with the transaction was John. He was also very professional and helpful with the purchase. However, the terms- trade in value we agreed two days earlier was adjusted down by $2,000. He stated his boss quoted it less and also required the financing to sell the car. I never met his boss- I feel he or she should have stopped in and introduced themselves and gone over the reason for the change. Obviously these two issues didn’t stop me from buying but as a business owner I wanted to give an honest review of my experience. Both Matt and John did an excellent job in this transaction.
John N.
SHERWOOD,
OR
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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