Confirmed Service Customer
when my part arrived i was not notified by dealer until i called in to inquire when i was told my part had been there for over a week. Set up install and dropped off vehicle at 8am told by mid day would be ready and notified when completed. I called in at 5pm to again inquire on status and was told its been ready for hours and we close at 6 if you want to pick it up today. Felt like i was bothering the service advisor ..do not see myself returning to this dealership.
Andres M.
GOODYEAR,
AZ
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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